Benefits: - Competitive salary - Opportunity for advancement - Training & development Solutions Architect – Amazon Connect Focus: Cloud Contact Centers | Amazon Connect Implementations Location: Remote (US-based preferred) Employment Type: Full-time (flexible) About the Role We are seeking an experienced Solutions Architect with hands-on expertise in Amazon Connect to design, implement, and scale cloud-native contact center solutions. This role is ideal for someone who has delivered Amazon Connect in real-world environments and enjoys partnering with business and technical stakeholders to take ideas from POC and pilot to production-ready implementations in fast-moving settings. Key Responsibilities - Architect and implement Amazon Connect contact center solutions end-to-end - Design and configure contact center capabilities, including: - Contact flows (IVR, routing, self-service) - Queues, routing profiles, and agent experiences - Deliver POCs, pilots, and full-scale deployments with clear documentation and operational readiness - Integrate Amazon Connect with: - AWS services (Lambda, S3, DynamoDB, API Gateway) - CRM platforms (Salesforce, Zendesk, ServiceNow, and custom CRMs) - Enable omnichannel experiences (voice, chat, tasks) - Implement analytics and insights using Amazon Connect Contact Lens - Provide guidance on best practices for scalability, reliability, security, and cost optimization - Collaborate with AWS partner teams and internal stakeholders to align architecture with business goals Required Qualifications - 5+ years in solutions architecture and/or contact center technologies - Proven hands-on experience implementing Amazon Connect - Strong understanding of contact center concepts (IVR, routing, call flows) - Experience integrating cloud contact centers with backend systems and APIs - Familiarity with AWS serverless services (Lambda, API Gateway) - Strong communication, stakeholder engagement, and solution presentation skills - AWS Certified Solutions Architect – Professional Preferred Skills (Nice to Have) - Experience with Amazon Connect Contact Lens - Knowledge of workforce management (WFM) and quality management tools - Exposure to AI-driven CX use cases (chatbots, sentiment analysis, automation) - Background in consulting, startup, or innovation environments Why Join Us - Work on modern, cloud-native contact center solutions - High-impact role with ownership and hands-on delivery - Variety of initiatives across multiple industries - Opportunity to support AWS Partner and Solutions initiatives - Backed by a firm with 22 years of delivery credibility Who Should Apply - Amazon Connect architects and consultants - Contact center professionals transitioning to cloud-native platforms - Solutions architects who enjoy POCs, innovation, and fast execution - Professionals seeking variety without early-stage startup risk Ready to make an impact? Apply now and join us on our journey! This is a remote position.

Department: 12226 Enterprise Corporate - Enterprise Operational Reporting Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: expected schedule of work between 8AM - 5:30PM Pay Range $41.10 - $61.65 Major Responsibilities: - Analyze, develop, and enhance analytical and operational data solutions/platforms to meet complex business needs. - Lead metric and/or technical design and documentation efforts in collaboration with operational and IT teams, ensuring alignment with strategic objectives and effective use of data. - Lead multiple medium to large-scale projects and requests using standard project management tools and methodologies. - Translate business requirements into well-designed and validated data solutions that support organizational goals including analysis and validation of data from raw source to data solution. - Provide thorough and accurate documentation for all work, adhering to current industry standards. - Provide production support for ETL/ELT/data solutions, including problem analysis, design, implementation, and rigorous testing of data models, data integrations (ETL, ELT, API,etc.), and reports. - Perform data solutions administration activities including training, on call and/or participating in upgrades/changes through all phases with minimal oversight. - Identify and manage change effectively and efficiently in a changing environment through use of standard processes and tools, working with teammates to utilize change management processes and tools to create plans to support adoption of changes required by project or initiative. - Stay abreast of healthcare environment, EHR, ERP, Cloud, SQL, and BI technology, and industry trends to build professional skills and drive innovation. - Mentor junior team members and provide expertise in the analysis and development of Enterprise data solutions. Minimum Job Requirements Education Bachelor's degree in computer science or equivalent knowledge. Certification / Registration / License - Epic certification(s) in relevant Cogito/reporting application (status of Certified or Accredited) depending on system access - Workday certification(s) in relevant WD reporting application depending on system access - Learning plan requirements to be provided with offer includes any missing Epic Cogito and/or Workday certifications needed to perform role, and certifications must be obtained within 5 months of starting first class Experience Typically requires 2-4 years of experience in a healthcare or comparable setting working with report, data, or analytics development. Specifically, experience with some or all: enterprise EHR, Rev Cycle, and/or ERP application (depending on role); data/BI tools such as Business Objects, Epic Slicer Dicer, PowerBI, Tableau, etc.; database content creation (database tables, views, stored procedures); traditional database platforms such as Oracle, SqlServer, DB2, etc.; cloud data development platforms such as Snowflake, Fabric/Synapse, Redshift, BigQuery,etc.; significant SQL, Python, Java or other data manipulation, procedural, or scripting languages; ETL/ELT and data orchestration tools such as SSIS, ADF, DB2, Informatica, DataStage, etc.; healthcare knowledge (EHR, Quality or ERP data experience). Knowledge / Skills / Abilities - Communicate effectively with stakeholders, and cross-functional teams at all organizational levels. - Show excellent analytical and logical thinking, creativity, self-reliance, communication skills, and the ability to work with various components of a system.   - Have experience in logical and physical database design, data modeling, complex queries, business intelligence and ETL tools, and change control methodology.   - Strong understanding of data visualization and data storytelling concepts and EHR and ERP workflows and reporting.   - Strong change management skills and understanding of change management processes. - Work independently or as part of a team and manage multiple priorities while completing tasks efficiently.   - Be a team player with a positive attitude, a strong commitment to customer service, and a willingness to learn healthcare systems and business processes.   - Perform independent analysis on key clinical, financial, ERP, and operational metrics.   - Manage multiple small to medium-sized projects and tasks effectively.   - Mentor and develop junior teammates - Create clear documentation to support education and presentation efforts.   - Self-motivated, solution-focused, and able to function with minimal supervision. - Understanding of software or data development lifecycle and process design - Proficiency with Microsoft products, EHR and ERP workflows and reporting, as well as hardware and software systems.  - Knowledge of ETL/ELT tools and principles, supporting robust data integration and transformation processes.  - Maintain technical currency and advanced certifications in specialized areas of responsibility Physical Requirements and Working Conditions - Travel outside of workplace is required and thus incumbent is exposed to weather and road conditions. - Operates all equipment necessary to perform the job. - Exposed to normal office environment. - Remote work environment. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation - Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training - Premium pay such as shift, on call, and more based on a teammate's job - Incentive pay for select positions - Opportunity for annual increases based on performance Benefits and more - Paid Time Off programs - Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability - Flexible Spending Accounts for eligible health care and dependent care expenses - Family benefits such as adoption assistance and paid parental leave - Defined contribution retirement plans with employer match and other financial wellness programs - Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

• Maintain product knowledge of business and commercial banking products through collaboration with product owners. • Evaluate and communicate roadmap developments to ensure sales and client-facing teams are aligned. • Serve as the primary subject matter expert (SME) for product documentation validation. • Deliver compelling product demonstrations tailored to client needs. • Support sales, marketing, technical, and channel teams in effectively positioning solutions.

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