Role Description The IWMS (Integrated Workplace Management System) team is focused on creating, implementing, and sustaining workplace strategies and technology to improve organizational value and return on real estate investments. We provide meaningful engagements to develop impactful and achievable business solutions. The IWMS Solution Architect is responsible for designing, developing, configuring, and supporting scalable ServiceNow and Nuvolo solutions that meet complex business and operational requirements. Working closely with product leads, business analysts, and CAD team members, this role delivers high-quality solutions across Workplace Service Delivery (WSD), Nuvolo, Now Assist, and core platform capabilities, following ServiceNow development standards and best practices. The role contributes to platform maturity through disciplined release management, reusable development patterns, and secure, API-driven integrations, while ensuring the ServiceNow platform remains stable, performant, compliant, and well-integrated within our client's broader technical ecosystem. In addition to providing in-depth analysis, this role concurrently synthesizes the output of workstreams and shares progress updates with senior team leaders. Work is completed with limited manager review. What You'll Do - Design and develop end-to-end solutions across Workplace Service Delivery & Nuvolo application, including case/request experiences, fulfillment automation, and integrations with enterprise systems. - Platform Development: Design, develop, and customize ServiceNow & Nuvolo applications and modules, including writing complex Business Rules, Client Scripts, and UI Actions to meet business needs. - Integrations: Build and maintain seamless integrations between ServiceNow/Nuvolo and external systems (e.g., JIRA, Oracle HCM, Monitoring tools) using REST/SOAP web services and Flow Designer. - Solution Design: Collaborate with cross-functional teams and stakeholders to analyze requirements, creating technical design documents and workflows that drive operational efficiency. - Support & Troubleshooting: Provide ongoing support, troubleshooting, and training to end users, ensuring a user-friendly experience. Respond promptly to platform related issues and requests. - Continuous Improvement: Suggest and implement best practices for ServiceNow & Nuvolo. Proactively identify areas for improvement and apply solutions to increase efficiency and productivity. - Documentation: Maintain clear, structured documentation of configurations, workflows, and processes to ensure consistent knowledge sharing and compliance. - Communication: Clear communicator with the ability to explain technical concepts to non-technical stakeholders and collaborate effectively with the Business Analyst. Qualifications - Bachelor's Degree preferred with 8-10 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. - ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) are required. - Strong expertise in JavaScript, Glide API, HTML, CSS, AJAX, ServiceNow scripting (Business Rules, Client Scripts, UI Policies, UI Actions, and Script Includes) and building custom widgets and UI scripts to improve accessibility and user engagement based on feedback and analytics. - Proven experience designing and implementing complex integrations using REST/SOAP APIs, IntegrationHub, and Flow Designer. - Solid understanding of ServiceNow & Nuvolo development best practices, release management, documentation, and platform governance, with the ability to collaborate effectively with product owners, business analysts, and CAD team members. - Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. - Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills. - Strong understanding in IWMS or CAFM technologies is required. Benefits - 401(K) - Dental insurance - Health insurance - Life insurance - Vision insurance

Role Description As Software Implementation Consultant, you will be the trusted advisor and product expert for our new and existing clients. You will leverage your deep, decade-plus experience in the equipment hire industry to lead clients through the entire software implementation lifecycle—from initial discovery and scoping to system configuration, training, and successful go-live. Your primary objective is to ensure our software, particularly our flagship Syrinx system, is configured to meet the unique business needs of each client, driving user adoption and delivering maximum value. Key Responsibilities - Project Scoping & Discovery: - Lead detailed discovery workshops with key client stakeholders to thoroughly understand and document their business processes, operational workflows, and strategic goals. - Analyse client requirements and map them to the capabilities of our software solutions. - Develop comprehensive Scope of Work (SOW) documents, feeding into project plans that outline timelines, deliverables, and responsibilities. - System Configuration & Solution Design: - Act as the primary functional lead for configuring the Point of Rental software to align with the client's documented requirements. - Translate complex business needs into practical, efficient system setups, including workflows, user permissions, custom fields, and reporting dashboards. - Advise clients on industry best practices for equipment hire, inventory management, maintenance scheduling, and financial integration. - Training & User Adoption: - Develop and deliver tailored training programs for various user groups, from front-line counter staff to back-office administrators and management. - Conduct both remote and on-site training sessions, ensuring users are confident and competent with the new system. - Provide dedicated support during the critical go-live phase to ensure a smooth transition and immediate operational success. - Consulting & Relationship Management: - Serve as the primary point of contact and subject matter expert for the client throughout the implementation project. - Build strong, collaborative relationships based on your credibility and industry knowledge. - Proactively identify potential project risks and develop effective mitigation strategies. Qualifications - A minimum of 5 years of hands-on experience, ideally working at management level within the equipment hire industry (e.g., Plant & Tool Hire, Heavy Equipment, Specialist Hire). - In-depth understanding of core hire business processes, including quoting, contract management, dispatch & logistics, asset maintenance, and invoicing and accounting. - Exceptional communication, presentation, and interpersonal skills, with the ability to confidently lead workshops and train diverse audiences. - Strong analytical and problem-solving abilities, with a talent for translating business challenges into technical solutions. - Highly self-motivated and disciplined, with the ability to manage multiple projects concurrently and work effectively in a remote setting. - Full, clean driving license and a willingness to travel to client sites across the UK and occasionally Europe. Requirements - Direct, hands-on implementation or power-user experience with Point of Rental Syrinx. - Experience with other hire management software systems.

Role Description As Principal Systems Integration Engineer, you will be supporting the Systems Engineering and Integration of the Tranche 3 constellation, which includes hundreds of satellites accomplishing multiple mission areas including missile warning, tracking and defense and tactical communications to warfighters. You will work with the SDA, space vehicle contractors, and ground segment contractors to ensure the architecture, requirements, implementation, integration and testing are executed successfully. - Works as a key part of the overall Systems Engineering, Integration and Test (SEIT) group that is the core of the T3PI team. - Supports integration and early testing of Space Vendor designs to meet system requirements to achieve overall mission needs while considering technical and schedule constraints. - Ensures segment-level specifications are consistent with system-level requirements. - Evaluates End-to-End system threads, functional behaviors between space and ground elements. - Supports functional analysis, schedule analysis, and trade studies. - Supports MBSE Cameo Model capture and review of requirements, CONOPS, and interfaces between Space and Ground Segments. - Supports system-level risk assessments. - Works with space vehicle contractors to ensure designs meet requirements and interfaces across segments. - Participates in coordination and Working Group meetings to address shortfalls, gaps, risks, and any required system waivers. - Assists with planning and execution of system-level tests and the evaluation of segment-level test plans and execution. Qualifications - Bachelors and nine (9) years or more experience; Masters and seven (7) years or more experience; PhD or JD and four (4) years or more experience. Relevant experience to be substituted in lieu of degree. - Developing and/or sustaining critical space systems for national security, preferably including space-to-ground integration. - Experience with systems engineering involving the integration of complex multi-element systems, preferably Space-based remote sensing or communication Systems. - Proficiency using MBSE tools to include Cameo Systems Modeler. - Excellent communication and teaming skills. - Experienced with fast-paced development programs in the space domain. Benefits - BC/BS of Alabama Health & Dental - VSP Vision - Employee Stock Ownership Plan (ESOP) - 401-K with Matching - Flexible Spending Account - Tuition Reimbursement - Holidays - Vacation - Short-term/Long-term Disability

Role Description Architect solutions to significantly complex problems. Work in high ambiguity environments where business objectives and technology strategy are not defined. Influence customer's long-term business and technology strategies. Apply extensive experience and high judgment to deliver solutions with measurable, long-term impact. Apply extensive experience to build a resilience program to help customers architect and build resilient systems that align with their business goals. Qualifications - Bachelor's degree or foreign equivalent degree in Computer Science, Engineering, Mathematics, or a related field - Six years of experience in the job offered or a related occupation - Employer will accept eight years of experience in the job offered or a related occupation as equivalent to the Bachelor's degree and six years of experience - Must have three years of experience in the following skill(s): - Understanding of architectural and design principles for large-scale, complex solutions - Experience decomposing complex problems into straightforward solutions - Experience communicating technical concepts to technical and business audience ranging from a builder to the CxO - Experience designing solutions that exemplify security, reliability, cost optimization, operational excellence, and performance efficiency - Experience building and operating a global program Requirements - 100% telecommuting permitted, work may be performed from anywhere in the U.S. - Domestic and international travel up to 50% to perform role responsibilities may be required Benefits - Salary Range: $182,800/year to $247,300/year - Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.