• Lead the development, implementation, and oversight of cost management frameworks to ensure operational spending aligns with approved budgets and organizational financial targets • Oversee contract management processes, including review, negation support, compliance monitoring, and administration of commercial agreements to mitigate financial and contractual risk • Establish and maintain cost tracking and forecasting systems to monitor operational expenditures, identify cost-saving opportunities, and improve financial efficiency • Direct the preparation of and delivery of accurate and timely operational performance reports, including short-term incentive metrics, ensuring alignment with corporate performance measurement frameworks • Collaborate with Finance, Procurement, Legal, and SJI REV operational leadership to ensure consistent contract governance, cost control practices, and adherence to company policies and regulatory requirements • Analyze operational and financial data to provide strategic insights and recommendations that support executive decision-making and business performance improvement • Monitor contract performance, including deliverables, milestones, pricing structures, and change orders, ensuring contractual obligations are met by internal teams and external partners • Lead continuous improvement initiatives to enhance operational processes, strengthen internal controls, and improve the accuracy and efficiency of cost and performance reporting • Support annual budgeting, forecasting, and financial planning processes by providing operational cost analysis and performance trend insights • Ensure alignment between operational performance outcomes and incentive programs by validating data used for short term incentive calculations and maintaining transparent reporting processes. • Lead and manage junior team members

The Business Operations & Sales Operations Specialist supports Marketplace and Client Success by managing systems, data, and operational processes. Reporting to the Sr. Manager of Marketplace Operations, this role is responsible for ensuring business systems and initiatives are implemented effectively and consistently across the organization. This position focuses on aligning systems, data, and workflows to improve efficiency, support decision-making, and enable scalable growth. Systems & Technical Ownership - Own and optimize core platforms (Salesforce, Retool, JIRA, etc.) - Lead the implementation and adoption of a core CRM and customer data platform - Understand and help manage data flows across systems - Evaluate and implement tools, automation, and integrations Data & Integrations - Analyze operational and sales data to identify trends and gaps - Write and run queries (e.g., Snowflake) - Support and assist with the implementation of API integrations - Troubleshoot system, integration, and data issues Process & Execution - Collaborate with stakeholders to define scope and functional requirements - Implement and scale processes designed by Business Ops leadership - Identify inefficiencies and improve workflows - Maintain clear documentation Enablement & Support - Own training and onboarding for systems and processes - Drive adoption and consistent usage across teams - Act as a go-to resource for troubleshooting Operations & Cross-Functional Support - Support sales and client success operations (pipeline visibility, process improvements) - Execute cross-functional initiatives across Product, Compliance, Sales, and Client Success - Own project management for Business Ops initiatives Automation & Infrastructure - Build and test prototypes or lightweight tools to support operations - Support AI and automation initiatives - Identify and resolve technical debt - Improve system integrations and user experience flows

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. As a Pension Plan Configuration and Verification Specialist, you will be responsible for the quality of pension calculations. You will identify critical test scenarios, execute tests using our pension calculation software, verify results, and ensure follow-up on the resolution of detected anomalies. At TELUS Health, this role will allow you to develop unparalleled expertise in pension plan configuration and calculation verification across the Canadian and American markets. Through our multiple implementation projects with new clients across North America, you will gain an in-depth understanding of an impressive range of calculation types. In less than a year, you will acquire unmatched diversity of experience. What's In It For You - 100% remote work - Annual performance bonus - Comprehensive benefits package - Vacation and wellness days - Talent-based career progression - Unparalleled expertise in pension plan verification and configuration across North American markets - Continuous learning environment and mentorship from industry leaders - Collaboration with multidisciplinary teams and direct access to functional leaders - Opportunities to contribute to continuous improvement and strategic initiatives What You'll Do - Collaborate with functional leaders and business analysts to clearly define test scope and criteria - Analyze technical documents and configuration specifications to identify critical test scenarios - Execute calculation tests, verify results, and document detected anomalies - Maintain and enhance the test suite based on new features and system modifications - Participate in calculation review sessions and team meetings to validate configuration accuracy - Collaborate with multidisciplinary teams (development, actuarial, business) to resolve identified issues - Propose improvements to verification and testing processes What You Bring - University degree in actuarial science, mathematics, statistics, or finance - 3+ years of relevant experience in defined benefit pension plan administration - Experience in calculation verification and/or implementation of pension plan calculation systems - Proficiency with pension calculation software - Fluency in French and English (written and oral) - Advanced Excel skills - VBA programming knowledge (asset) - Excellent organizational skills and priority management - Ability to solve complex problems - Strong attention to detail and professional rigor - Ability to work effectively both in teams and independently A bit about us We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada. Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks. By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. ***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over/transfer sponsorship of an employment visa at this time, including CPT/OPT.*** Lead Business Systems Analysts take a leadership role in steering the evaluation of an organization's business processes and systems. Leveraging their expertise, they identify and implement advanced solutions to optimize efficiency and effectiveness. Leading collaboration with stakeholders to gather requirements, analyze complex data, and create comprehensive documentation outlining advanced system specifications. Lead analysts take a leadership role in facilitating communication between business users and IT teams, ensuring that high-level technology solutions align strategically with organizational goals. What you will do: - Lead cross-functional teams in an Agile environment to gather and document business requirements for software development projects. - Mentor junior and mid-level analysts and provide technical guidance - Analyze and translate business needs into clear and concise user stories, ensuring alignment with project goals. - Orchestrate communication between business stakeholders and development teams to ensure a shared understanding of project requirements. - Drive analysis of existing systems and processes to identify opportunities for improvement and efficiency gains. - Partner with Quality Engineers and Software Engineers to review story requirements and validate system functionality - Spearhead troubleshooting issues, conducting impact analysis, and recommending solutions - Demonstrate system enhancements with project stakeholders - Create flow diagrams and document technical solutions - Lead Agile Ceremonies such as Planning, Grooming, Sprint Reviews, Sprint Retrospectives, and 3 Amigos - Stay informed about industry best practices and emerging trends in business analysis and Agile methodologies. What you will bring: - Bachelor’s degree in a related field preferred - 7+ experience as a Senior Business Systems Analyst or equivalent technology industry background - In-depth knowledge and ability to analyze complex business processes and identify areas for improvement - Extensive experience in identifying and solving business problems through innovative and practical solutions - Advanced communication skills to convey technical information in a clear manner to all levels - Proficient in collecting, documenting, and managing system requirements from stakeholders - Detailed understanding of highly complex multi-platform applications and systems - Effective communication and documentation skills to create comprehensive reports, manuals, workflows, and specifications - Experience with assigning tasks and managing project timelines and project resources effectively to ensure successful project delivery. - Ability to remain flexible and adaptable to shifts in project scope, requirements, or technological advancements, while also guiding the team through these transitions What will set you apart: - Experience in Contact Center, IVR, or digital platforms - Knowledge of cloud environments (AWS preferred) - Familiarity with data analysis and reporting tools - Financial Industry Experience preferred - Prior production support and troubleshooting preferred - Experience as a QA or Developer preferred - Exposure to security, compliance, or regulated environments - Experience exceeding expectations in other roles on an Agile Development Team, such as Quality Engineer, Software Engineer, Product Owner, or Scrum Master preferred What we offer you We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance. - Medical, dental, vision and life insurance - Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup - Tuition reimbursement up to $5,250/year - Business-casual environment that includes the option to wear jeans - Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year - Paid volunteer time — 16 hours per calendar year - Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA) - Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all. Base Salary Range $96,100.00 - $135,700.00 The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Equal opportunity employer • Drug-free workplace We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. ***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.*** Job Posting End Date at 12:01 am on: 05-04-2026 Want the latest money news and views shaping how we live, work and play? 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