ConsumerAffairs

• Monitor and maintain the organization’s infrastructure, including servers, networks, storage systems, and applications. • Perform routine system checks and preventive maintenance to ensure optimal performance and uptime. • Respond to system alerts and incidents, diagnosing and resolving issues promptly to minimize downtime. • Provide technical support to resolve infrastructure-related issues, working closely with other technical teams. • Troubleshoot and resolve hardware, software, and network issues, escalating to higher-level support when necessary. • Maintain detailed documentation of issues, solutions, and processes to improve the team’s knowledge base. • Plan and execute system upgrades, patches, and configuration changes, ensuring minimal disruption to business operations. • Test and validate updates in development environments before deploying them to production. • Ensure that all systems comply with security standards and best practices. • Identify opportunities to automate routine tasks and processes, improving operational efficiency and reducing manual workload. • Implement scripts, automation tools, and AI skills to streamline system management and monitoring. • Continuously evaluate and optimize infrastructure performance, capacity, and resource utilization. • Support the development and execution of disaster recovery plans to ensure business continuity in case of system failures. • Manage backup and restore processes for critical systems and data, ensuring data integrity and availability. • Participate in regular disaster recovery testing and drills. • Plan and execute decommissioning of legacy infrastructure, coordinating Terraform state cleanup and DNS cutover. • Work closely with development, network, and security teams to ensure alignment and effective communication on infrastructure projects. • Provide input on infrastructure design and architecture to support new projects and initiatives. • Communicate effectively with non-technical stakeholders, providing updates on system status and issues.

• Build systems to continuously identify acquisition, partnership, and investment opportunities, utilizing AI tools. • Monitor emerging startups, competitors, funding activity, hiring trends, and market signals. • Build relationships with founders, investment firms, investment bankers, and brokers. • Evaluate acquisition opportunities through financial, operational, technological, and strategic lenses. • Develop investment theses supported by internal operations and market intelligence. • Build financial models, valuation analyses, and scenario planning. • Present recommendations to executive leadership. • Lead comprehensive commercial, financial, legal, product, technology, and operational diligence. • Use AI agents and automation to synthesize large volumes of information into actionable insights. • Identify customer, revenue, technical, cybersecurity, and organizational risks. • Coordinate cross-functional diligence across Product, Engineering, Finance, Legal, Security, HR, and Operations. • Manage transactions from initial outreach through closing. • Coordinate internal and external stakeholders including legal, accounting, tax, and consulting partners. • Support negotiations, LOIs, purchase agreements, and transaction structures. • Drive project management across multiple stakeholders and workstreams. • Partner with business leaders to develop post-acquisition integration plans. • Identify operational synergies and AI automation opportunities. • Measure acquisition performance against strategic objectives. • Ensure successful Day One execution and long-term value realization.

Role Description We are looking for a Director of Corporate Development who can help deploy our meaningful cash flow into high ROI opportunities. Reporting to the Chief Operating Officer, the Director of Corporate Development is responsible for leading ConsumerAffairs' corporate development function. This role identifies, evaluates, diligences, negotiates, and supports the execution and integration of acquisitions, strategic investments, and other growth opportunities that align with the company's long-term strategy. ConsumerAffairs is an AI-forward company and this individual is expected to leverage AI throughout the corporate development lifecycle. AI should be foundational to how work is performed—from sourcing acquisition targets and analyzing markets to accelerating due diligence, synthesizing complex information, and improving investment decision-making. The Director will continuously evaluate and implement emerging AI tools and workflows to build a scalable, data-driven corporate development function. This role partners closely with the COO and collaborates across Legal, Product, Engineering, and Operations to assess strategic opportunities, manage transactions, and support successful post-acquisition integration. The ideal candidate combines strong business judgment, financial acumen, and project management skills with the ability to influence stakeholders and drive cross-functional execution. Opportunity Sourcing - Build systems to continuously identify acquisition, partnership, and investment opportunities, utilizing AI tools. - Monitor emerging startups, competitors, funding activity, hiring trends, and market signals. - Build relationships with founders, investment firms, investment bankers, and brokers. Strategic Evaluation - Evaluate acquisition opportunities through financial, operational, technological, and strategic lenses. - Develop investment theses supported by internal operations and market intelligence. - Build financial models, valuation analyses, and scenario planning. - Present recommendations to executive leadership. Due Diligence - Lead comprehensive commercial, financial, legal, product, technology, and operational diligence. - Use AI agents and automation to synthesize large volumes of information into actionable insights. - Identify customer, revenue, technical, cybersecurity, and organizational risks. - Coordinate cross-functional diligence across Product, Engineering, Finance, Legal, Security, HR, and Operations. Transaction Execution - Manage transactions from initial outreach through closing. - Coordinate internal and external stakeholders including legal, accounting, tax, and consulting partners. - Support negotiations, LOIs, purchase agreements, and transaction structures. - Drive project management across multiple stakeholders and workstreams. Integration & Value Creation - Partner with business leaders to develop post-acquisition integration plans. - Identify operational synergies and AI automation opportunities. - Measure acquisition performance against strategic objectives. - Ensure successful Day One execution and long-term value realization. Qualifications - 7+ years of experience in Corporate Development, Investment Banking, Private Equity, Venture Capital, Corporate Strategy, or Management Consulting. Search Fund experience will be considered. - Demonstrated experience leading mergers, acquisitions, strategic investments, or complex strategic initiatives. - Strong financial modeling, valuation, and analytical capabilities. - Experience leading cross-functional due diligence efforts. - Excellent executive communication and presentation skills. - Ability to influence leaders across multiple disciplines. - Proven experience building AI-assisted research, analysis, or workflow automations. - Expert user of modern AI platforms such as ChatGPT, Claude, Gemini, Perplexity, and agentic workflows. Preferred Qualifications - Experience in SaaS, marketplaces, fintech, consumer technology, or consumer services companies. - MBA, CFA, CPA, or equivalent advanced business education. - Experience integrating acquired companies. - Strong network within venture capital, private equity, investment banking, or founder ecosystems. Soft Skills - Strong understanding of business operations, strategy, and organizational dynamics. - Excellent leadership, communication, and interpersonal skills. - Ability to manage multiple projects and navigate complex challenges. - Strong analytical and problem-solving abilities. - High level of discretion and the ability to handle confidential information. - Stands up for decisions, takes responsibility for results, and shares both good and bad outcomes transparently. - Demonstrates a relentless focus on results with a commitment to deliver. - Takes decisive action, and confidently changes course if unsuccessful. Benefits - Health Care Plan (Medical, Dental & Vision) - Retirement Plan (401k) - Life Insurance (Basic, Voluntary & AD&D) - Paid Time Off (Vacation, Sick & Public Holidays) - Family Leave (Maternity, Paternity) - Short Term & Long Term Disability - Training & Development

• Build and Maintain: Design, build, test, and maintain back-end systems and APIs to ensure scalability, reliability, and performance. • Collaborate: Work closely with engineers, product managers, and designers to implement features and ensure seamless integration across the stack. • Write High-Quality Code: Deliver clean, efficient, and well-documented code that aligns with best practices and coding standards. • Database Management: Design and optimize database schemas, queries, and data storage solutions to support application performance. • Debug and Troubleshoot: Identify and resolve back-end issues promptly to maintain system reliability. • Code Reviews: Participate in peer code reviews, providing constructive feedback to ensure code quality and maintainability. • Improve the development system: Encode standards and patterns into reusable AI context. Build verification hooks that catch quality issues before human review.

• Perform ad hoc and recurring analyses that inform decision-making across marketing campaigns, channel performance, pricing, lead gen, and partner growth. • Provide analysis and insights for lifecycle and product teams to help drive the business forward, including business cases and scenario modeling for key initiatives. • Build presentation-ready deliverables summarizing key insights, trends, and recommendations. • Support leadership in preparing materials for partner meetings and internal reviews. • Develop a deep understanding of the lifecycle and product pipeline, including core audience segmentation and event-level data. • Conduct ongoing data analysis to identify when key functionality is not performing as intended and proactively flag or escalate issues. • Develop and maintain recurring dashboards and reports used by sales, marketing, and leadership. • Use AI tools (e.g., ChatGPT, CoPilot, Tableau GPT, etc., Claude, Cursor) to automate repetitive reporting workflows and assist with quick data exploration. • Partner with lifecycle and product teams to drive strategy forward by developing a deep understanding of OKRs, identifying key areas of opportunity, and delivering analytical support that moves the needle on critical initiatives.

Role Description The AI Native, Senior Strategic Analyst will help power the growth of ConsumerAffairs by delivering analytical support across our sales and marketing organizations. This AI-native individual will leverage advanced tools (including generative AI) to streamline insights, automate reporting, and uncover new opportunities to optimize business performance. This role sits at the intersection of business analytics, marketing strategy, and operations. The ideal candidate combines technical rigor with creative thinking, thrives in a fast-paced environment, and is obsessed with data integrity and storytelling. This is a critical, forward-facing position that will directly influence strategic decisions and shape the trajectory of key vertical goals and performance. - Strategic Analysis - Perform ad hoc and recurring analyses that inform decision-making across marketing campaigns, channel performance, pricing, lead gen, and partner growth. - Provide analysis and insights for lifecycle and product teams to help drive the business forward, including business cases and scenario modeling for key initiatives. - Presentation of Insights - Build presentation-ready deliverables summarizing key insights, trends, and recommendations. - Support leadership in preparing materials for partner meetings and internal reviews. - Data Aggregation & Quality - Develop a deep understanding of the lifecycle and product pipeline, including core audience segmentation and event-level data. - Conduct ongoing data analysis to identify when key functionality is not performing as intended and proactively flag or escalate issues. - Reporting & Dashboarding - Develop and maintain recurring dashboards and reports used by sales, marketing, and leadership. - Use AI tools (e.g., ChatGPT, CoPilot, Tableau GPT, etc., Claude, Cursor) to automate repetitive reporting workflows and assist with quick data exploration. - Project Support - Partner with lifecycle and product teams to drive strategy forward by developing a deep understanding of OKRs, identifying key areas of opportunity, and delivering analytical support that moves the needle on critical initiatives. Qualifications - Bachelor’s degree in Business, Economics, Statistics, Data Science, or a related field. - 2-4 years of experience in data analysis, business intelligence, or a related role. - Industry experience is beneficial. Requirements - Proficiency in data visualization tools (e.g., Tableau, Power BI) and advanced Excel skills. - Understanding of data warehouse and data mining, a plus. - Familiarity with BI technologies (e.g. Microsoft Power BI, Qlik). - Knowledge of SQL is required and Python is a plus. - Proven abilities to take initiative and be innovative. - Strong analytical and problem-solving skills, with the ability to translate data into actionable insights. - Demonstrated ability to leverage AI and generative AI tools (e.g., ChatGPT, Claude, CoPilot) to accelerate analysis, automate workflows, and surface actionable insights. Benefits - Health Care Plan (Medical, Dental & Vision) - Retirement Plan (401k) - Life Insurance (Basic, Voluntary & AD&D) - Paid Time Off (Vacation, Sick & Public Holidays) - Family Leave (Maternity, Paternity) - Short Term & Long Term Disability - Training & Development

• Supports Marketplace and Client Success by managing systems, data, and operational processes. • Responsible for ensuring business systems and initiatives are implemented effectively and consistently across the organization. • Focuses on aligning systems, data, and workflows to improve efficiency, support decision-making, and enable scalable growth. • Own and optimize core platforms (Salesforce, Retool, JIRA, etc.). • Lead the implementation and adoption of a core CRM and customer data platform. • Understand and help manage data flows across systems. • Evaluate and implement tools, automation, and integrations. • Analyze operational and sales data to identify trends and gaps. • Write and run queries (e.g., Snowflake). • Support and assist with the implementation of API integrations. • Troubleshoot system, integration, and data issues. • Collaborate with stakeholders to define scope and functional requirements. • Implement and scale processes designed by Business Ops leadership. • Identify inefficiencies and improve workflows. • Maintain clear documentation. • Own training and onboarding for systems and processes. • Drive adoption and consistent usage across teams. • Act as a go-to resource for troubleshooting. • Support sales and client success operations (pipeline visibility, process improvements). • Execute cross-functional initiatives across Product, Compliance, Sales, and Client Success. • Own project management for Business Ops initiatives. • Build and test prototypes or lightweight tools to support operations. • Support AI and automation initiatives. • Identify and resolve technical debt. • Improve system integrations and user experience flows.

The Business Operations & Sales Operations Specialist supports Marketplace and Client Success by managing systems, data, and operational processes. Reporting to the Sr. Manager of Marketplace Operations, this role is responsible for ensuring business systems and initiatives are implemented effectively and consistently across the organization. This position focuses on aligning systems, data, and workflows to improve efficiency, support decision-making, and enable scalable growth. Systems & Technical Ownership - Own and optimize core platforms (Salesforce, Retool, JIRA, etc.) - Lead the implementation and adoption of a core CRM and customer data platform - Understand and help manage data flows across systems - Evaluate and implement tools, automation, and integrations Data & Integrations - Analyze operational and sales data to identify trends and gaps - Write and run queries (e.g., Snowflake) - Support and assist with the implementation of API integrations - Troubleshoot system, integration, and data issues Process & Execution - Collaborate with stakeholders to define scope and functional requirements - Implement and scale processes designed by Business Ops leadership - Identify inefficiencies and improve workflows - Maintain clear documentation Enablement & Support - Own training and onboarding for systems and processes - Drive adoption and consistent usage across teams - Act as a go-to resource for troubleshooting Operations & Cross-Functional Support - Support sales and client success operations (pipeline visibility, process improvements) - Execute cross-functional initiatives across Product, Compliance, Sales, and Client Success - Own project management for Business Ops initiatives Automation & Infrastructure - Build and test prototypes or lightweight tools to support operations - Support AI and automation initiatives - Identify and resolve technical debt - Improve system integrations and user experience flows

• Develop and Maintain: Design, build, test, and maintain back-end systems and APIs to ensure scalability, reliability, and performance. • Collaborate: Work closely with front-end engineers, product managers, and designers to implement features and ensure seamless integration across the stack. • Write High-Quality Code: Deliver clean, efficient, and well-documented code that aligns with best practices and coding standards. • Database Management: Design and optimize database schemas, queries, and data storage solutions to support application performance. • Debug and Troubleshoot: Identify and resolve back-end issues promptly to maintain system reliability. • Code Reviews: Participate in peer code reviews, providing constructive feedback to ensure code quality and maintainability.

The Software Engineer has a sufficient understanding of the product and purpose of their team and is meaningfully involved in discussions related to feature implementation, technical design, risk, and delivery estimates.  They are capable of looking multiple sprints ahead to identify dependencies or preparatory work is required to keep the team unblocked.  They are able to context switch between concurrent streams of work, e.g. major pivots in prioritization or emergent live issues, as needed.  They are able to operate within a large codebase and understand its structure, overall system architecture, as well as its connection to external processes (e.g. CI/CD, automated testing, non production environments, linters, etc.), and it builds with AI tools as a first instinct, not an afterthought.  They can fluently discuss the current health of the current base particularly as it pertains to trade offs between technical debt vs new feature development as well as dependencies that may influence time estimates.  You'll work across a multi-service architecture spanning a Django/Python backend, React frontends, and a shared component library. You'll own features end-to-end — from database schema to UI component. Responsibilities include: - Develop and Maintain: Design, build, test, and maintain back-end systems and APIs to ensure scalability, reliability, and performance. - Collaborate: Work closely with front-end engineers, product managers, and designers to implement features and ensure seamless integration across the stack. - Write High-Quality Code: Deliver clean, efficient, and well-documented code that aligns with best practices and coding standards. - Database Management: Design and optimize database schemas, queries, and data storage solutions to support application performance. - Debug and Troubleshoot: Identify and resolve back-end issues promptly to maintain system reliability. - Code Reviews: Participate in peer code reviews, providing constructive feedback to ensure code quality and maintainability.