Summary The Business Systems Administrator serves as the internal subject matter expert and primary point of contact for our core business CRM platform (Enrollment123). This role is responsible for day-to-day system administration, user support, cross-departmental training, and vendor relationship management. The ideal candidate is equally comfortable diving into light system configuration and creating and delivering content to train end users — someone who bridges the gap between technology and the people who depend on it. Key Responsibilities System Administration & Maintenance - Serve as the primary administrator for e123, including light configuration tasks and user credential management - Maintain system documentation, including user guides and best practice standards - Conduct quarterly audits of system usage, user access, and data integrity - Identify and escalate configuration issues, bugs, or enhancement needs Vendor & Ticket Management - Own the relationship with the e123 vendor, including leading weekly meetings, managing the support ticket queue, and driving timely resolution by the development team - Track open tickets, communicate status updates to internal stakeholders, and escalate as needed - Review and process vendor invoices, flagging discrepancies for Operations leadership Training & User Support - Develop and deliver training programs for staff across departments on how to effectively use e123 - Serve as a go-to resource for departments experiencing system issues, workflow questions, or process gaps - Create and maintain training materials, job aids, and quick reference guides - Onboard new employees on system usage as part of the broader orientation process Cross-Departmental Liaison - Partner with department leaders to understand how their teams use e123 and identify opportunities for improved workflows or adoption - Communicate system updates, planned maintenance, and new features to all affected users in a clear and timely manner - Prepare meeting agendas and recap notes for all CRM-related meetings Compliance & Best Practices - Establish, document, and enforce system best practices in alignment with organizational and regulatory standards - Support HIPAA compliance as it relates to system access, data handling, and user permissions - Participate in any audits or reviews involving system data or usage Qualifications Required - 3–5 years of experience working with a CRM or business operations platform in an administrative or power-user capacity - Demonstrated ability to train and support non-technical end users - Strong organizational skills with the ability to manage multiple priorities, tickets, and stakeholders simultaneously - Excellent written and verbal communication skills - Proficiency in Microsoft Office / Microsoft 365, particularly Excel Preferred - Experience with e123 or similar healthcare/insurance CRM platforms - Familiarity with healthcare or health insurance operations - Experience working in a HIPAA-regulated environment - Background in process documentation or SOP development Competencies - Communication — Translates technical concepts into plain language for a variety of audiences - Accountability — Takes ownership of issues from identification through resolution - Collaboration — Builds strong working relationships across departments - Attention to Detail — Maintains accuracy in system data, audit findings, and documentation - Adaptability — Comfortable navigating ambiguity as systems and processes evolve Working Conditions This position is remote. Occasional travel may be required for training or team meetings.

About Workato Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility. Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today’s fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com. Why join us? Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application. We look forward to getting to know you! Also, feel free to check out why: - Business Insider named us an “enterprise startup to bet your career on” - Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world - Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America - Quartz ranked us the #1 best company for remote workers Responsibilities Workato is looking for a Business Operations Manager to join our Japan team. In this role, you will serve as both a strategic partner to the Head of Japan and a Sales Operations hub for the region. On one side, you will create executive-ready strategic content, managing execution of key priorities, and ensuring cross-functional alignment. On the other, you will own Sales Operations — from reporting and pricing facilitation to Salesforce administration and sales enablement. This is a high-impact, dual-function role that requires both strategic thinking and operational rigor. In this role, you will also be responsible to: Business Management Executive Support & Strategy Execution - Create high-quality strategic content — executive presentations, business reviews, and briefing documents — for leadership and global audiences. Cross-Functional Coordination - Support cross-functional initiatives across Sales, Marketing, Professional Services, and Customer Success to drive Japan-wide alignment. - Lead business readiness activities for new product launches, GTM initiatives, and organizational changes. Sales Operations Reporting & Analytics - Build and maintain reporting frameworks and dashboards to track pipeline health, team performance, and operational KPIs. - Produce data-driven insights and actionable recommendations for weekly, monthly, and quarterly business reviews. - Own QBR content creation — design and prepare high-quality materials for Japan leadership and global reporting. Sales Enablement - Support Sales Enablement activities including training materials, process documentation, and tool readiness. - Drive standardization of sales processes and support onboarding programs to improve team-wide performance. - Collaborate with global Enablement teams to localize and implement programs for the Japan market. Pricing & Pricing Operations - Facilitate Japan pricing decisions in collaboration with the global Pricing team and business leadership, ensuring alignment between market needs and pricing strategy. - Prepare, maintain, and update Pricing Tools to ensure the sales team has accurate and current information for customer engagements. - Support pricing escalation processes and provide analysis to inform local pricing decisions. Sales Segmentation & Territory Support - Support Sales Segmentation and Territory design exercises with data analysis and market insights. - Provide segment-level analysis (customer characteristics, competitive landscape, growth potential) to inform resource allocation and GTM strategy. Salesforce Administration (CRM) - Manage Salesforce administration for Japan — including data quality management, user support, and report/dashboard creation. - Drive Salesforce configuration and workflow improvements aligned with changes in the sales process. - Partner with global RevOps/CRM teams to implement and localize system enhancements. Requirements Qualifications / Experience / Technical Skills - 5+ years of experience in Sales Operations, Revenue Operations, Business Operations, or a related field, preferably within a B2B SaaS or technology company. - Hands-on experience in Sales Operations — covering at least one of: reporting/dashboards, pricing operations, or CRM administration. - Proven track record of supporting senior leadership (GM, Country Head, or C-suite) in strategy execution and executive content creation. - Strong analytical skills with the ability to interpret complex data and translate it into actionable recommendations. - Salesforce administration experience required; Salesforce Admin certification is a plus. - Proficiency with BI and reporting tools (Sigma, Tableau, Looker, Google Sheets, Excel, etc.). - Experience with business planning processes — annual planning, QBRs, OKR/KPI frameworks. - Familiarity with sales enablement platforms is a plus. - Fluency in both Japanese and English (written and spoken); ability to operate effectively in a bilingual, cross-cultural environment. - Bachelor's degree in Business Administration, Economics, or a related field; MBA is a plus. Soft Skills / Personal Characteristics - Execution-focused ownership — drives multiple priorities in parallel through to completion without being directed. - Analytical yet action-oriented — derives insight from data and converts it into practical recommendations quickly. - Strong communicator — presents complex information clearly and concisely to both Japanese and global stakeholders at all levels. - Collaborative & relationship-oriented — builds trust and consensus across teams and functions; navigates cross-cultural dynamics with ease. - Proactive & adaptable — takes initiative and thrives in ambiguous, fast-moving environments. 職務内容 WorkatoはJapanチームに加わるBusiness Operations Managerを募集しています。 本ポジションでは、Head of Japanの戦略パートナーとして、また地域のSales Operationsハブとして、二つの役割を担います。一方では、経営幹部向けの戦略コンテンツの作成、重要優先事項の実行管理、クロスファンクショナルな連携を推進します。もう一方では、レポーティングや価格設定のサポートからSalesforce管理・セールスイネーブルメントに至るまで、Sales Operationsを一手に担います。本ポジションは、戦略的思考と運営上の厳密さの双方が求められる、インパクトの大きなデュアルファンクション職です。 また、以下の業務もご担当いただきます。 ビジネスマネジメント エグゼクティブサポート・戦略実行 - リーダーシップおよびグローバルの聴衆向けに、エグゼクティブプレゼンテーション・ビジネスレビュー・ブリーフィング資料など、高品質な戦略コンテンツを作成する。 クロスファンクショナルコーディネーション - Sales・Marketing・Professional Services・Customer Successにまたがるクロスファンクショナルな取り組みを支援し、Japan全体のアライメントを推進する。 - 新製品ローンチ・GTMイニシアティブ・組織変更に向けたビジネスレディネス活動をリードする。 セールスオペレーションズ レポーティング・アナリティクス - パイプラインの健全性・チームパフォーマンス・オペレーショナルKPIを追跡するレポーティングフレームワークおよびダッシュボードを構築・維持する。 - 週次・月次・四半期ビジネスレビューに向けて、データドリブンなインサイトと実行可能な提言を提供する。 - QBRコンテンツの作成を担当し、Japanリーダーシップおよびグローバルレポーティング向けの高品質な資料を設計・準備する。 セールスイネーブルメント - トレーニング資料・プロセスドキュメント・ツール整備など、セールスイネーブルメント活動を支援する。 - 営業プロセスの標準化を推進し、チーム全体のパフォーマンス向上を目的としたオンボーディングプログラムをサポートする。 - グローバルイネーブルメントチームと連携し、Japanマーケット向けにプログラムをローカライズ・実装する。 プライシング・プライシングオペレーション - グローバルPricingチームおよびビジネスリーダーシップと連携し、市場ニーズと価格戦略のアライメントを確保しながら、Japanの価格決定を支援する。 - 営業チームが顧客対応において正確かつ最新の情報を活用できるよう、Pricing Toolsを準備・維持・更新する。 - 価格エスカレーションプロセスをサポートし、ローカルの価格決定に資する分析を提供する。 セールスセグメンテーション・テリトリーサポート - データ分析および市場インサイトを活用し、Sales SegmentationおよびTerritoryデザインの取り組みを支援する。 - リソース配分とGTM戦略の検討に向けて、セグメント別分析（顧客特性・競合状況・成長ポテンシャル）を提供する。 Salesforce管理（CRM） - Japan向けのSalesforce管理を担当し、データ品質管理・ユーザーサポート・レポート/ダッシュボードの作成を行う。 - 営業プロセスの変化に合わせたSalesforceの設定およびワークフロー改善を推進する。 - グローバルRevOps/CRMチームと連携し、システム強化のローカライズと実装を行う。 応募要件 資格・経験・技術スキル - Sales Operations・Revenue Operations・Business Operations、または関連分野における5年以上の経験（B2B SaaSまたはテクノロジー企業での経験があれば尚可）。 - Sales Operationsの実務経験（レポーティング/ダッシュボード、プライシングオペレーション、CRM管理のいずれか一つ以上）。 - GM・Country Head・C-suiteなど上級リーダーシップの戦略実行およびエグゼクティブコンテンツ作成を支援した実績。 - 複雑なデータを解釈し、実行可能な提言に落とし込む高い分析力。 - Salesforce管理経験必須。Salesforce Admin認定資格があれば尚可。 - BIおよびレポーティングツール（Sigma・Tableau・Looker・Google Sheets・Excelなど）の利用経験。 - ビジネスプランニングプロセス（年次計画・QBR・OKR/KPIフレームワーク）の経験。 - セールスイネーブルメントプラットフォームの知識があれば尚可。 - 日本語・英語ともに高い流暢性（読み書き・会話）。バイリンガルかつクロスカルチャーな環境での業務遂行能力。 - ビジネス管理・経済学または関連分野の学士号。MBAがあれば尚可。 ソフトスキル - 実行力と当事者意識 — 指示を待たず、複数の優先事項を並行して最後まで推進できる。 - 分析力と行動力の両立 — データからインサイトを導き、実践的な提言に素早く変換できる。 - 高いコミュニケーション能力 — 複雑な情報を日本・グローバル双方のあらゆるレベルのステークホルダーに対して、明確かつ簡潔に伝えられる。 - 協調性と関係構築力 — チームや部門横断的に信頼とコンセンサスを築き、クロスカルチャーなダイナミクスをスムーズに乗りこなせる。 - プロアクティブさと適応力 — 自ら主体的に行動し、曖昧でスピーディーな環境においても力を発揮できる。 (REQ ID: 2670)

Title: Business Systems Analyst Location: Saint Louis United States Job Description: Job#: 3018226 Job Description: Business Analyst - Pharmacy Healthcare IT Pharmacy Inpatient Focus (80%) / Ambulatory (20%) | Epic | Sentri 7 | Interfaces Position Details Location: 100% Remote (U.S. only); Preferred Eastern Time Zone hours. Assignment Length: 12 months (with potential for extension), Job Summary The Business Systems Analyst will be a key member of the Pharmacy Portfolio team, providing essential business analysis and clinical workflow oversight for pharmacy-focused IT initiatives. This role partners closely with the Pharmacy Application Owner to translate operational and technical needs into clear requirements. The ideal candidate combines Epic Willow certification with strong business acumen and practical understanding of medication-use workflows and healthcare systems. Experience with Sentri 7 and a working knowledge of interfaces/integrations are preferred. Key Responsibilities Primary Business Analyst to the Pharmacy IT Application Owner - Serve as the main Business Analyst for the Epic and Sentri 7 Pharmacy IT Application Owner (and other assigned pharmacy applications). - Translate operational and technical needs into clear requirements, deliverables, and design artifacts. - Increase stakeholder awareness and engagement through structured working sessions, consistent documentation, and timely decision tracking. Requirements and Documentation - Elicit, document, and validate comprehensive requirements for pharmacy initiatives (80% inpatient / 20% ambulatory), including workflow, data, and reporting impacts. - Review and refine business requirements from stakeholders owners to ensure they are complete, unambiguous, and testable. - Review and approve project change decisions, assessing scope impacts, operational tradeoffs, and readiness implications. Implementation Oversight (BA Lens; Not Project Management) -Provide SME-level guidance to support timely progression through project phases by clarifying requirements, resolving ambiguity, and surfacing risks/issues early. - Work independently to meet BA deliverables and escalate concerns appropriately to the Pharmacy IT Application Owner/ Project Leadership/ Pharmacy IT Applications directors. - Maintain practical oversight of dependencies and readiness items (e.g., testing needs, cutover considerations, training impacts, downtime/contingency workflows). EHR and Interfaces - Collaborate with Clinical Informaticists to provide SME support for pharmacy-related Epic workflows, impacting ordering, verification, dispensing, and medication administration (including MAR/BCMA). - Partner with interface/integration teams to define and validate requirements (HL7/FHIR concepts) and ensure end-to-end workflow/data reconciliation. Testing, Go-Live Readiness, and Stabilization - Provide application SME oversight for User Acceptance Testing (UAT) planning and execution, including test script development, defect capture/triage, and contingency planning. - Track stabilization issues post-go-live to resolution and document optimization opportunities for future prioritization. Communication and Stakeholder Management - In collaboration with the project manager, serve as a primary point of communication by providing regular updates to the Pharmacy IT Application Owner and IT senior leadership as needed. - Act as a business escalation point for issues impacting pharmacy operations, readiness, or stakeholder alignment. Required Skills and Experience - 5-7 years of experience in pharmacy business systems analysis or a related pharmacy-focused technical role (e.g., data analyst, project coordinator). - Epic Willow Certification is required. - Demonstrated ability to elicit and document requirements, facilitate working sessions, and produce clear, build-ready, and test-ready artifacts. - Strong verbal and written communication skills, with the ability to effectively translate information between operational pharmacy stakeholders and technical delivery teams. - Proven ability to work independently, manage multiple concurrent priorities, and meet deadlines without close supervision in a fully remote environment. - Basic understanding of pharmacy healthcare concepts; stakeholder engagement and/or project coordination experience is required. - Proficiency in Google Suite (Docs, Sheets, Slides, Meet/Chat). Preferred Qualifications - Sentri 7 application knowledge. - Working knowledge of interfaces/integrations (e.g., HL7 and FHIR concepts). - Understanding of application system security concepts (role-based access, least privilege, change control). Education - Bachelor's degree is required. Soft Skills - Strong initiative and ability to quickly assimilate into a new team ("hit the ground running"). - Excellent organizational and time management skills. - Comfortable working in a fast-paced, deadline-driven environment. - Collaborative mindset with a proactive approach to problem-solving. Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details. Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide. Employee Type: Contract Remote: Yes Location: St. Louis, MO, US Job Type: Pay Range: $75 - $95 per hour

Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this market has been heavily underserved by technology and deserves better. Workstream has been purpose-built for the hourly workforce from day one so that these businesses and their employees can thrive. Our customers include leading brands from multiple sectors, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. We are a high growth series B company and quickly expanding our product portfolio to deliver on our vision. We are backed by legendary VCs and industry experts like Founders Fund, BOND, and Coatue. Values Here are our Company Values and we’d love to have individuals who can be a culture add to our team! What We Offer - Permanently Remote - Pay wired directly to your bank account - $50 Monthly Stipend - Annual Bonus - Performance-based bonuses - Flexible PTO - Enjoy company time off during some of the major US and PH Holidays - Company-issued Device - Career fast track for performers and internal mobility - Learn from a team of Stanford, MIT, Google and Harvard alumni Grow With Us Grow With Us Workstream is looking for an Operations Manager for Global Data Operations. In this role, you will lead the most critical data-gathering initiative for Workstream’s robotics division. You will partner closely with the Recruiting and People Ops teams to drive high-volume participant acquisition, while taking direct ownership of the ongoing management and data output quality of hundreds of participants helping robots "learn" how to interact with the world. Your goal is to ensure we hit our weekly footage targets while maintaining 100% compliance with data quality standards. Team Management & Leadership - Lead and mentor a large, distributed team of Video Data Contributors and potentially a small team of Team Leads or Quality Auditors. - Conduct weekly "Office Hours" and Q&A sessions to troubleshoot contributor issues and provide feedback on recording techniques. - Monitor contributor engagement and retention, implementing strategies to reduce churn in a month-to-month contract environment. High-Volume Recruitment & Onboarding - Collaborate with the Recruiting team as they manage the top-of-funnel screening; you will provide the technical criteria to help them identify candidates with the right hardware and attention to detail. - Partner with People Ops to facilitate a seamless onboarding transition, ensuring that once hired, contributors complete onboarding and are immediately integrated into your filming and data protocols. - Coordinate with the Recruiting team on the verification of equipment (head-straps and camera specs) to ensure every new participant is project-ready. Data Quality & Feedback Loop - Quality Assurance: Lead a team of reviewers to audit footage for "usability" (hand/arm movement vs. idle activities). - Continuous Improvement: Update the "Guidelines Presentation" and training materials based on common failure points in the footage (e.g., poor lighting or incorrect camera angles). - Technical Troubleshooting: Act as the final escalation point for hardware compatibility issues or Google Drive upload failures. Financial & Compliance Oversight - Manage the complex tiered compensation structure (initial period vs. subsequent approved footage) and bonus payouts. - Partner with Finance/Payroll to ensure all monthly payments via Deel are accurate and submitted within payout cycles. - Ensure strict adherence to data privacy and compliance guidelines, ensuring no personal information is captured in the uploaded data. Who You Are - Management: 6+ years in Operations Management, specifically leading distributed or "gig" workforces. - Global Operations: Experience managing teams across the Philippines and the US, including understanding the cultural and logistical differences in both markets. - Analytical Mindset: Ability to look at "Unusable Footage" data and pinpoint exactly where the training or the recruitment filter is failing. Preferred Qualifications - Experience in AI Data Labeling or Computer Vision data collection. - Experience with hardware logistics (inventorying and shipping head-straps or smartphones). - A background in BPO Management or Marketplace Operations (e.g., Uber, DoorDash, TaskRabbit). Why This Role? This isn't just a standard operations role; you are building the foundation for the future of robotics. You will manage a truly global operation that bridges the gap between high-volume data collection and high-level AI research. Know More About Workstream - https://www.workstream.us/blog/funding-series-b - https://techcrunch.com/2021/08/26/workstreams-text-based-recruitment-tool-gets-a-48m-bet-from-bond-and-beyond/ - https://techbuzz.news/buzzworthy-august-27-2021/ Additional Information Workstream provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We are committed to the full inclusion of all qualified individuals.