TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. As a Pension Plan Configuration and Verification Specialist, you will be responsible for the quality of pension calculations. You will identify critical test scenarios, execute tests using our pension calculation software, verify results, and ensure follow-up on the resolution of detected anomalies. At TELUS Health, this role will allow you to develop unparalleled expertise in pension plan configuration and calculation verification across the Canadian and American markets. Through our multiple implementation projects with new clients across North America, you will gain an in-depth understanding of an impressive range of calculation types. In less than a year, you will acquire unmatched diversity of experience. What's In It For You - 100% remote work - Annual performance bonus - Comprehensive benefits package - Vacation and wellness days - Talent-based career progression - Unparalleled expertise in pension plan verification and configuration across North American markets - Continuous learning environment and mentorship from industry leaders - Collaboration with multidisciplinary teams and direct access to functional leaders - Opportunities to contribute to continuous improvement and strategic initiatives What You'll Do - Collaborate with functional leaders and business analysts to clearly define test scope and criteria - Analyze technical documents and configuration specifications to identify critical test scenarios - Execute calculation tests, verify results, and document detected anomalies - Maintain and enhance the test suite based on new features and system modifications - Participate in calculation review sessions and team meetings to validate configuration accuracy - Collaborate with multidisciplinary teams (development, actuarial, business) to resolve identified issues - Propose improvements to verification and testing processes What You Bring - University degree in actuarial science, mathematics, statistics, or finance - 3+ years of relevant experience in defined benefit pension plan administration - Experience in calculation verification and/or implementation of pension plan calculation systems - Proficiency with pension calculation software - Fluency in French and English (written and oral) - Advanced Excel skills - VBA programming knowledge (asset) - Excellent organizational skills and priority management - Ability to solve complex problems - Strong attention to detail and professional rigor - Ability to work effectively both in teams and independently A bit about us We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada. Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks. By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. ***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over/transfer sponsorship of an employment visa at this time, including CPT/OPT.*** Lead Business Systems Analysts take a leadership role in steering the evaluation of an organization's business processes and systems. Leveraging their expertise, they identify and implement advanced solutions to optimize efficiency and effectiveness. Leading collaboration with stakeholders to gather requirements, analyze complex data, and create comprehensive documentation outlining advanced system specifications. Lead analysts take a leadership role in facilitating communication between business users and IT teams, ensuring that high-level technology solutions align strategically with organizational goals. What you will do: - Lead cross-functional teams in an Agile environment to gather and document business requirements for software development projects. - Mentor junior and mid-level analysts and provide technical guidance - Analyze and translate business needs into clear and concise user stories, ensuring alignment with project goals. - Orchestrate communication between business stakeholders and development teams to ensure a shared understanding of project requirements. - Drive analysis of existing systems and processes to identify opportunities for improvement and efficiency gains. - Partner with Quality Engineers and Software Engineers to review story requirements and validate system functionality - Spearhead troubleshooting issues, conducting impact analysis, and recommending solutions - Demonstrate system enhancements with project stakeholders - Create flow diagrams and document technical solutions - Lead Agile Ceremonies such as Planning, Grooming, Sprint Reviews, Sprint Retrospectives, and 3 Amigos - Stay informed about industry best practices and emerging trends in business analysis and Agile methodologies. What you will bring: - Bachelor’s degree in a related field preferred - 7+ experience as a Senior Business Systems Analyst or equivalent technology industry background - In-depth knowledge and ability to analyze complex business processes and identify areas for improvement - Extensive experience in identifying and solving business problems through innovative and practical solutions - Advanced communication skills to convey technical information in a clear manner to all levels - Proficient in collecting, documenting, and managing system requirements from stakeholders - Detailed understanding of highly complex multi-platform applications and systems - Effective communication and documentation skills to create comprehensive reports, manuals, workflows, and specifications - Experience with assigning tasks and managing project timelines and project resources effectively to ensure successful project delivery. - Ability to remain flexible and adaptable to shifts in project scope, requirements, or technological advancements, while also guiding the team through these transitions What will set you apart: - Experience in Contact Center, IVR, or digital platforms - Knowledge of cloud environments (AWS preferred) - Familiarity with data analysis and reporting tools - Financial Industry Experience preferred - Prior production support and troubleshooting preferred - Experience as a QA or Developer preferred - Exposure to security, compliance, or regulated environments - Experience exceeding expectations in other roles on an Agile Development Team, such as Quality Engineer, Software Engineer, Product Owner, or Scrum Master preferred What we offer you We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance. - Medical, dental, vision and life insurance - Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup - Tuition reimbursement up to $5,250/year - Business-casual environment that includes the option to wear jeans - Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year - Paid volunteer time — 16 hours per calendar year - Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA) - Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all. Base Salary Range $96,100.00 - $135,700.00 The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Equal opportunity employer • Drug-free workplace We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. ***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.*** Job Posting End Date at 12:01 am on: 05-04-2026 Want the latest money news and views shaping how we live, work and play? 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Summary The Business Systems Administrator serves as the internal subject matter expert and primary point of contact for our core business CRM platform (Enrollment123). This role is responsible for day-to-day system administration, user support, cross-departmental training, and vendor relationship management. The ideal candidate is equally comfortable diving into light system configuration and creating and delivering content to train end users — someone who bridges the gap between technology and the people who depend on it. Key Responsibilities System Administration & Maintenance - Serve as the primary administrator for e123, including light configuration tasks and user credential management - Maintain system documentation, including user guides and best practice standards - Conduct quarterly audits of system usage, user access, and data integrity - Identify and escalate configuration issues, bugs, or enhancement needs Vendor & Ticket Management - Own the relationship with the e123 vendor, including leading weekly meetings, managing the support ticket queue, and driving timely resolution by the development team - Track open tickets, communicate status updates to internal stakeholders, and escalate as needed - Review and process vendor invoices, flagging discrepancies for Operations leadership Training & User Support - Develop and deliver training programs for staff across departments on how to effectively use e123 - Serve as a go-to resource for departments experiencing system issues, workflow questions, or process gaps - Create and maintain training materials, job aids, and quick reference guides - Onboard new employees on system usage as part of the broader orientation process Cross-Departmental Liaison - Partner with department leaders to understand how their teams use e123 and identify opportunities for improved workflows or adoption - Communicate system updates, planned maintenance, and new features to all affected users in a clear and timely manner - Prepare meeting agendas and recap notes for all CRM-related meetings Compliance & Best Practices - Establish, document, and enforce system best practices in alignment with organizational and regulatory standards - Support HIPAA compliance as it relates to system access, data handling, and user permissions - Participate in any audits or reviews involving system data or usage Qualifications Required - 3–5 years of experience working with a CRM or business operations platform in an administrative or power-user capacity - Demonstrated ability to train and support non-technical end users - Strong organizational skills with the ability to manage multiple priorities, tickets, and stakeholders simultaneously - Excellent written and verbal communication skills - Proficiency in Microsoft Office / Microsoft 365, particularly Excel Preferred - Experience with e123 or similar healthcare/insurance CRM platforms - Familiarity with healthcare or health insurance operations - Experience working in a HIPAA-regulated environment - Background in process documentation or SOP development Competencies - Communication — Translates technical concepts into plain language for a variety of audiences - Accountability — Takes ownership of issues from identification through resolution - Collaboration — Builds strong working relationships across departments - Attention to Detail — Maintains accuracy in system data, audit findings, and documentation - Adaptability — Comfortable navigating ambiguity as systems and processes evolve Working Conditions This position is remote. Occasional travel may be required for training or team meetings.

About Workato Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility. Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today’s fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com. Why join us? Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application. We look forward to getting to know you! Also, feel free to check out why: - Business Insider named us an “enterprise startup to bet your career on” - Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world - Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America - Quartz ranked us the #1 best company for remote workers Responsibilities Workato is looking for a Business Operations Manager to join our Japan team. In this role, you will serve as both a strategic partner to the Head of Japan and a Sales Operations hub for the region. On one side, you will create executive-ready strategic content, managing execution of key priorities, and ensuring cross-functional alignment. On the other, you will own Sales Operations — from reporting and pricing facilitation to Salesforce administration and sales enablement. This is a high-impact, dual-function role that requires both strategic thinking and operational rigor. In this role, you will also be responsible to: Business Management Executive Support & Strategy Execution - Create high-quality strategic content — executive presentations, business reviews, and briefing documents — for leadership and global audiences. Cross-Functional Coordination - Support cross-functional initiatives across Sales, Marketing, Professional Services, and Customer Success to drive Japan-wide alignment. - Lead business readiness activities for new product launches, GTM initiatives, and organizational changes. Sales Operations Reporting & Analytics - Build and maintain reporting frameworks and dashboards to track pipeline health, team performance, and operational KPIs. - Produce data-driven insights and actionable recommendations for weekly, monthly, and quarterly business reviews. - Own QBR content creation — design and prepare high-quality materials for Japan leadership and global reporting. Sales Enablement - Support Sales Enablement activities including training materials, process documentation, and tool readiness. - Drive standardization of sales processes and support onboarding programs to improve team-wide performance. - Collaborate with global Enablement teams to localize and implement programs for the Japan market. Pricing & Pricing Operations - Facilitate Japan pricing decisions in collaboration with the global Pricing team and business leadership, ensuring alignment between market needs and pricing strategy. - Prepare, maintain, and update Pricing Tools to ensure the sales team has accurate and current information for customer engagements. - Support pricing escalation processes and provide analysis to inform local pricing decisions. Sales Segmentation & Territory Support - Support Sales Segmentation and Territory design exercises with data analysis and market insights. - Provide segment-level analysis (customer characteristics, competitive landscape, growth potential) to inform resource allocation and GTM strategy. Salesforce Administration (CRM) - Manage Salesforce administration for Japan — including data quality management, user support, and report/dashboard creation. - Drive Salesforce configuration and workflow improvements aligned with changes in the sales process. - Partner with global RevOps/CRM teams to implement and localize system enhancements. Requirements Qualifications / Experience / Technical Skills - 5+ years of experience in Sales Operations, Revenue Operations, Business Operations, or a related field, preferably within a B2B SaaS or technology company. - Hands-on experience in Sales Operations — covering at least one of: reporting/dashboards, pricing operations, or CRM administration. - Proven track record of supporting senior leadership (GM, Country Head, or C-suite) in strategy execution and executive content creation. - Strong analytical skills with the ability to interpret complex data and translate it into actionable recommendations. - Salesforce administration experience required; Salesforce Admin certification is a plus. - Proficiency with BI and reporting tools (Sigma, Tableau, Looker, Google Sheets, Excel, etc.). - Experience with business planning processes — annual planning, QBRs, OKR/KPI frameworks. - Familiarity with sales enablement platforms is a plus. - Fluency in both Japanese and English (written and spoken); ability to operate effectively in a bilingual, cross-cultural environment. - Bachelor's degree in Business Administration, Economics, or a related field; MBA is a plus. Soft Skills / Personal Characteristics - Execution-focused ownership — drives multiple priorities in parallel through to completion without being directed. - Analytical yet action-oriented — derives insight from data and converts it into practical recommendations quickly. - Strong communicator — presents complex information clearly and concisely to both Japanese and global stakeholders at all levels. - Collaborative & relationship-oriented — builds trust and consensus across teams and functions; navigates cross-cultural dynamics with ease. - Proactive & adaptable — takes initiative and thrives in ambiguous, fast-moving environments. 職務内容 WorkatoはJapanチームに加わるBusiness Operations Managerを募集しています。 本ポジションでは、Head of Japanの戦略パートナーとして、また地域のSales Operationsハブとして、二つの役割を担います。一方では、経営幹部向けの戦略コンテンツの作成、重要優先事項の実行管理、クロスファンクショナルな連携を推進します。もう一方では、レポーティングや価格設定のサポートからSalesforce管理・セールスイネーブルメントに至るまで、Sales Operationsを一手に担います。本ポジションは、戦略的思考と運営上の厳密さの双方が求められる、インパクトの大きなデュアルファンクション職です。 また、以下の業務もご担当いただきます。 ビジネスマネジメント エグゼクティブサポート・戦略実行 - リーダーシップおよびグローバルの聴衆向けに、エグゼクティブプレゼンテーション・ビジネスレビュー・ブリーフィング資料など、高品質な戦略コンテンツを作成する。 クロスファンクショナルコーディネーション - Sales・Marketing・Professional Services・Customer Successにまたがるクロスファンクショナルな取り組みを支援し、Japan全体のアライメントを推進する。 - 新製品ローンチ・GTMイニシアティブ・組織変更に向けたビジネスレディネス活動をリードする。 セールスオペレーションズ レポーティング・アナリティクス - パイプラインの健全性・チームパフォーマンス・オペレーショナルKPIを追跡するレポーティングフレームワークおよびダッシュボードを構築・維持する。 - 週次・月次・四半期ビジネスレビューに向けて、データドリブンなインサイトと実行可能な提言を提供する。 - QBRコンテンツの作成を担当し、Japanリーダーシップおよびグローバルレポーティング向けの高品質な資料を設計・準備する。 セールスイネーブルメント - トレーニング資料・プロセスドキュメント・ツール整備など、セールスイネーブルメント活動を支援する。 - 営業プロセスの標準化を推進し、チーム全体のパフォーマンス向上を目的としたオンボーディングプログラムをサポートする。 - グローバルイネーブルメントチームと連携し、Japanマーケット向けにプログラムをローカライズ・実装する。 プライシング・プライシングオペレーション - グローバルPricingチームおよびビジネスリーダーシップと連携し、市場ニーズと価格戦略のアライメントを確保しながら、Japanの価格決定を支援する。 - 営業チームが顧客対応において正確かつ最新の情報を活用できるよう、Pricing Toolsを準備・維持・更新する。 - 価格エスカレーションプロセスをサポートし、ローカルの価格決定に資する分析を提供する。 セールスセグメンテーション・テリトリーサポート - データ分析および市場インサイトを活用し、Sales SegmentationおよびTerritoryデザインの取り組みを支援する。 - リソース配分とGTM戦略の検討に向けて、セグメント別分析（顧客特性・競合状況・成長ポテンシャル）を提供する。 Salesforce管理（CRM） - Japan向けのSalesforce管理を担当し、データ品質管理・ユーザーサポート・レポート/ダッシュボードの作成を行う。 - 営業プロセスの変化に合わせたSalesforceの設定およびワークフロー改善を推進する。 - グローバルRevOps/CRMチームと連携し、システム強化のローカライズと実装を行う。 応募要件 資格・経験・技術スキル - Sales Operations・Revenue Operations・Business Operations、または関連分野における5年以上の経験（B2B SaaSまたはテクノロジー企業での経験があれば尚可）。 - Sales Operationsの実務経験（レポーティング/ダッシュボード、プライシングオペレーション、CRM管理のいずれか一つ以上）。 - GM・Country Head・C-suiteなど上級リーダーシップの戦略実行およびエグゼクティブコンテンツ作成を支援した実績。 - 複雑なデータを解釈し、実行可能な提言に落とし込む高い分析力。 - Salesforce管理経験必須。Salesforce Admin認定資格があれば尚可。 - BIおよびレポーティングツール（Sigma・Tableau・Looker・Google Sheets・Excelなど）の利用経験。 - ビジネスプランニングプロセス（年次計画・QBR・OKR/KPIフレームワーク）の経験。 - セールスイネーブルメントプラットフォームの知識があれば尚可。 - 日本語・英語ともに高い流暢性（読み書き・会話）。バイリンガルかつクロスカルチャーな環境での業務遂行能力。 - ビジネス管理・経済学または関連分野の学士号。MBAがあれば尚可。 ソフトスキル - 実行力と当事者意識 — 指示を待たず、複数の優先事項を並行して最後まで推進できる。 - 分析力と行動力の両立 — データからインサイトを導き、実践的な提言に素早く変換できる。 - 高いコミュニケーション能力 — 複雑な情報を日本・グローバル双方のあらゆるレベルのステークホルダーに対して、明確かつ簡潔に伝えられる。 - 協調性と関係構築力 — チームや部門横断的に信頼とコンセンサスを築き、クロスカルチャーなダイナミクスをスムーズに乗りこなせる。 - プロアクティブさと適応力 — 自ら主体的に行動し、曖昧でスピーディーな環境においても力を発揮できる。 (REQ ID: 2670)