Role Description We are seeking an energetic and detail-oriented Customer Service Representative (EV Operations) to join our dynamic team. In this role, you will be the frontline voice for our electric vehicle (EV) charging station clients, delivering exceptional customer support, troubleshooting issues, and ensuring a seamless experience for users. Your enthusiasm and communication skills will drive customer satisfaction and operational efficiency. - Respond promptly to customer inquiries via phone, email, or chat regarding EV charging station operations and issues - Provide clear guidance and support on how to use EV charging stations effectively - Troubleshoot technical problems related to charging stations, escalating complex issues to technical teams when necessary - Maintain accurate records of customer interactions, service requests, and resolutions using data entry tools - Track open tickets to ensure timely resolution and provide proactive status updates to users and internal stakeholders - Assist with outbound calls to follow up on service requests or gather feedback from clients - Support client onboarding by explaining features, procedures, and safety protocols for EV stations - Uphold excellent phone etiquette and communication skills to foster positive customer relationships Qualifications - Proven experience in customer support or call center environments, especially in tech or client services roles - Strong communication skills with the ability to explain technical concepts clearly and patiently in English - Proficiency with Microsoft Office applications and general computer skills for data entry and documentation - Experience with outbound calling, customer service, and client engagement strategies - Demonstrated analysis skills to identify issues quickly and suggest appropriate solutions - Knowledge of EV operations or related technology is a plus but not required; training will be provided Requirements - EV Familiarity: 1 year (required) - Call center: 2 years (required) Benefits - Paid time off - Work from home Company Description Flexis is a global IT services company specializing in outsourced NOC (Network Operations Center), Help Desk, and SOC (Security Operations Center) solutions. We serve small to medium-sized businesses across various regions, providing around-the-clock technical support and security monitoring to ensure optimal IT performance and security.

• Provide day to day Application Management support for SAP Applications across IT Service Management • Lead and Coordinate the Resolution of Complex Technical issues and System Outages • Collaborate with internal and external stakeholders to gather requirements • Mentor and train junior SAP OTC Team Members

• Drive Sales (CRM) Pipeline Excellence: own the health and optimization of the sales pipeline - managing deal flow, contract processes, and sales generation tools from lead to close. • Turn Data Into Strategy: Gather and analyze real estate footprint data from current and potential customers to identify overlap and opportunities within the SwiftConnect network. • Own the Contract Lifecycle: own our contract lifecycle management end-to-end, from initial drafting through execution, renewal tracking, and archival. • Champion Document Excellence: Organize and maintain our content management systems (Google Drive, Salesforce, Confluence etc.) so that monthly sales reports, customer contracts, onboarding materials, and reusable templates are always current, accessible, and audit-ready. • Power Key Business Insights: Process user and account data across our evolving selling models to ensure customers receive accurate, timely invoices and a consistent post-sale experience. • Own the Numbers That Matter: Define, create, and track KPIs tied to critical business objectives. • Enable Seamless Transitions: Map and manage the critical handoffs across the customer journey and ensure nothing falls through the cracks at each transition. • Streamline and Elevate: Continuously improve internal processes to enhance operational efficiency.

Title: Accounts Receivable Processor II Department: Contribution Accounting Union: Teamsters 986 Grade: 20 Position Summary The Accounts Receivable Processor 2 provides account reconciliation and resolves customer inquiries for assigned Trusts ensuring compliance with associated plans and company guidelines. "Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role." Key Duties and Responsibilities - Handles customer inquiries via telephone, electronic modes, and in-person for billing questions to stakeholders such as employers, providers, auditors, or client representatives. - Processes COBRA payments, self-pay payments, refund requests, and cash receipts. - Receives and processes new employer contracts. Maintains and updates existing contracts. - Prepares and processes incoming and outgoing contribution reports; reconciles reports to payments. Researches discrepancies, credits, retro-payments and problems; contacts employers regarding discrepancies. - Submits deposits, requests stop payments, and reconciles batch files making corrections when needed. - Performs delinquency and payroll audit processing to include reporting, follow-up, and preparation for entry into computer system. - Reviews, researches, corrects, and balances month end edit reports. - Performs other duties as assigned. Minimum Qualifications - High school diploma or GED. - One year of experience working as Level 1 Accounts Receivable Processor. - Proficiency with MS Office tools and applications. - Computer literate with ability to learn new applications and systems. Preferred Qualifications - Experience working in a healthcare environment or a third-party benefits administrator. - Bilingual English/Spanish verbal and written communication skills. - Proficiency with 10 key calculations. *Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities and activities may change at any time with or without notice. Working Conditions/Physical Effort - Prolonged periods of sitting at a desk and working on a computer. - Must be able to lift up to 15 pounds at times. - May be required to work remotely based on business needs. Disability Accommodation Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruiting Department at recruiting@zenith-american.com, and we would be happy to assist you. Zenith American Solutions Real People. Real Solutions. National Reach. Local Expertise. We are currently looking for a dedicated, energetic employee with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day. Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices and scale, the new organization is even stronger and better than before. We believe the best way to realize our better systems for better service philosophy is to hire the best employees. We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect. If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American! We realize the importance a comprehensive benefits program to our employees and their families. As part of our total compensation package, we offer an array of benefits including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), great opportunities for growth, and much, much more!