• Provide day to day Application Management support for SAP Applications across IT Service Management • Lead and Coordinate the Resolution of Complex Technical issues and System Outages • Collaborate with internal and external stakeholders to gather requirements • Mentor and train junior SAP OTC Team Members

• Drive Sales (CRM) Pipeline Excellence: own the health and optimization of the sales pipeline - managing deal flow, contract processes, and sales generation tools from lead to close. • Turn Data Into Strategy: Gather and analyze real estate footprint data from current and potential customers to identify overlap and opportunities within the SwiftConnect network. • Own the Contract Lifecycle: own our contract lifecycle management end-to-end, from initial drafting through execution, renewal tracking, and archival. • Champion Document Excellence: Organize and maintain our content management systems (Google Drive, Salesforce, Confluence etc.) so that monthly sales reports, customer contracts, onboarding materials, and reusable templates are always current, accessible, and audit-ready. • Power Key Business Insights: Process user and account data across our evolving selling models to ensure customers receive accurate, timely invoices and a consistent post-sale experience. • Own the Numbers That Matter: Define, create, and track KPIs tied to critical business objectives. • Enable Seamless Transitions: Map and manage the critical handoffs across the customer journey and ensure nothing falls through the cracks at each transition. • Streamline and Elevate: Continuously improve internal processes to enhance operational efficiency.

Title: Accounts Receivable Processor II Department: Contribution Accounting Union: Teamsters 986 Grade: 20 Position Summary The Accounts Receivable Processor 2 provides account reconciliation and resolves customer inquiries for assigned Trusts ensuring compliance with associated plans and company guidelines. "Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role." Key Duties and Responsibilities - Handles customer inquiries via telephone, electronic modes, and in-person for billing questions to stakeholders such as employers, providers, auditors, or client representatives. - Processes COBRA payments, self-pay payments, refund requests, and cash receipts. - Receives and processes new employer contracts. Maintains and updates existing contracts. - Prepares and processes incoming and outgoing contribution reports; reconciles reports to payments. Researches discrepancies, credits, retro-payments and problems; contacts employers regarding discrepancies. - Submits deposits, requests stop payments, and reconciles batch files making corrections when needed. - Performs delinquency and payroll audit processing to include reporting, follow-up, and preparation for entry into computer system. - Reviews, researches, corrects, and balances month end edit reports. - Performs other duties as assigned. Minimum Qualifications - High school diploma or GED. - One year of experience working as Level 1 Accounts Receivable Processor. - Proficiency with MS Office tools and applications. - Computer literate with ability to learn new applications and systems. Preferred Qualifications - Experience working in a healthcare environment or a third-party benefits administrator. - Bilingual English/Spanish verbal and written communication skills. - Proficiency with 10 key calculations. *Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities and activities may change at any time with or without notice. Working Conditions/Physical Effort - Prolonged periods of sitting at a desk and working on a computer. - Must be able to lift up to 15 pounds at times. - May be required to work remotely based on business needs. Disability Accommodation Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruiting Department at recruiting@zenith-american.com, and we would be happy to assist you. Zenith American Solutions Real People. Real Solutions. National Reach. Local Expertise. We are currently looking for a dedicated, energetic employee with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day. Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices and scale, the new organization is even stronger and better than before. We believe the best way to realize our better systems for better service philosophy is to hire the best employees. We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect. If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American! We realize the importance a comprehensive benefits program to our employees and their families. As part of our total compensation package, we offer an array of benefits including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), great opportunities for growth, and much, much more!

Associate Operation Specialist Location: US Remote Preferred: St. Louis, Missouri Come join our team as an Associate Operation Specialist supporting energy efficiency programs in St. Louis, Missouri. The Associate Operation Specialist will work with a cross-functional team of program management, finance, technical, and marketing personnel. You will be responsible for the preparation and submission of weekly invoices, report generation and reconciliation, updating monthly presentations for our client and managing and reviewing project applications. Additionally, you will work with IT and Delivery teams, maintain organized records, and identify inefficiencies in the current invoice process to suggest improvements.  This role will interface with manufacturers, retailers, Trade Allies, customers, engineers & consultants, and reviews project application forms and submittals to ensure compliance with program policies and procedures Why You Will Love Working Here - Quality of life: Flexible workplace arrangements, work-life balance, employee wellbeing programs - Investment of the community: Donation matching, volunteer opportunities - Investment in you: Education Reimbursement, Retirement Planning, 401k matching, Mentorship Programs, Free access to professional development resources such LinkedIn Learning What You Will Be Doing: As an Associate Operation Specialist, you will work with all levels of our team, including our program managers, program operations manager, field inspectors, and IT support group. You will provide a variety of administrative support to ensure our various rebate programs meets goal. Other responsibilities include: - Provide support for field-based staff and a network of participating Trade Allies  - Maintain ongoing communications with participating contractors, customers, and consultants.  - Clarify and resolve/escalate customer/contractor concerns related to program participation, as necessary.  - Review project application forms and submittals. - Review technical specifications, calculations, and cost estimates for energy efficiency projects.  - Assist technical teams to ensure QA/QC standards for the program are met.  - Perform energy savings calculations for prescriptive energy efficiency measures and upload records into program database.  - Process program incentive payments per established policies and procedures.  - Coordinate with or follow up on program quality control activities such as inspections and customer surveys as appropriate.  - Data entry as part of our invoice process and program forecasting - Creating Excel formulas, pivot tables, and macros on a daily basis - Responsible for invoicing and reporting processes, performing QA reviews with project managers, and submitting for client approval. - Monitoring program metrics and identifying and evaluating trends in the data - Maintaining and updating shared files, resources, and program documents - Learning, maintaining, and updating process workflows and team manuals What we need you to have (minimum qualifications): - Bachelor’s Degree - Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel) What we would like you to have: - Demonstrates the ability to work independently and takes ownership of processes. - 1+ years of experience developing, designing, or administering successful operational processes; or experience managing operations for consulting projects for utilities, state energy offices, state/local governments, and/or regional non-profits - Demonstrated success operating in complex cross-functional teams to achieve high levels of production, meet tight deadlines, and deliver compliant quality work products - Ability to communicate effectively, written and verbally, with clients and colleagues at all levels Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $55,665.00 - $94,631.00 Nationwide Remote Office (US99)