Zenith American Solutions

Role Description The Supervisor, Trust Accounting provides daily leadership and oversight to a Trust Accounting team in accordance with Company guidelines, client needs, and regulatory requirements. - Provides daily leadership and supervision to staff consistent with management values and mission. - Assigns, distributes, and monitors quality and quantity of work produced, ensuring employees are held accountable for consistently meeting quality and production requirements. - Develops staff through performance management, goal setting, training, and effective employee relations. - Optimizes workflows/processes, tools, and staff allocation to ensure efficient and cost-effective day to day operations. - Employs management oversight measures to ensure ongoing compliance with regulatory and legal guidelines. - Reviews and approves timecards, time off requests, and validates the accuracy of labor allocations and payroll processing information. - Maintains current knowledge of assigned Plan(s) and effectively applies knowledge. - Prepares and/or reviews account reconciliations, accruals, and financial statements for reasonableness and to confirm compliance with Generally Accepted Accounting Principles. - Reviews 941 and 945 Forms for accuracy; ensures timely filing with IRS. - Provides oversight of cash management; approves bank transactions and online administration. - Conducts new hire and ongoing training to staff. - May participate in year-end audit process acting as initial point of contact to outside auditors. - Performs other duties as assigned. Qualifications - Bachelor’s degree in Finance or Accounting. - Four years of experience in accounting including one year in a supervisory or mentoring role. - Thorough understanding of common accounting principles and practices. - Working knowledge of accounting software. - Strong organizational skills with a demonstrated attention to detail and the ability to meet deadlines. - The ability to communicate clearly and professionally, both verbally and in writing. - Strong work ethic and the ability to work effectively in a team environment. - Exceptional customer service skills and ability to effectively communicate with all levels of the organization. - Computer proficiency including Microsoft Office tools and applications. Preferred Qualifications - Experience working in a third-party administrator, insurance, or health and welfare environment. - Prior experience in Taft-Hartley trust administration. Working Conditions/Physical Effort - Prolonged periods of sitting at a desk and working on a computer. - May be required to work remotely. - Must be able to lift up to 15 pounds at times. Disability Accommodation Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruiting Department at recruiting@zenith-american.com, and we would be happy to assist you. Compensation Compensation: $85,000/annually Company Description Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices and scale, the new organization is even stronger and better than before. - We believe the best way to realize our better systems for better service philosophy is to hire the best employees. - We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect. - If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American! - We realize the importance of a comprehensive benefits program to our employees and their families. - As part of our total compensation package, we offer an array of benefits including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), great opportunities for growth, and much, much more!

Role Description The Client Relationship Assistant position comprises a range of administrative responsibilities, including fund administration, board meeting administration, and data collection. - Support the Client-facing team in performing administrative tasks. - Create correspondence, reports, presentations, and meeting notes for internal use or distribution to clients or vendors; perform filing, editing, copying, or collating as needed. - Keep records in relation to the disbursement process. - Coordinate meetings, activities, and other events as assigned, including scheduling, catering, and meeting room preparation. - Assist the Client-facing team with analysis and internal reports to support day-to-day activities; manage internal audit data collection, including financial, DOL, and Operational Controls Audits. - Manage administrative responsibilities, including invoice preparation and approval, payable handling, filings, and applications. - Perform other related duties as assigned. Qualifications - Highly developed sense of professionalism, maturity, and integrity. - Experience working in a collaborative team environment. - Ability to successfully communicate and execute with all levels of the organization in a heavily matrixed environment. - Ability to work in a fast-paced environment managing multiple projects and incoming requests. - Strong decision-making and organizational skills, with the ability to optimize the use of all available resources and deliver on multiple priorities. - Strong organizational skills with an attention to detail. - Strong time management skills, capable of prioritizing workload effectively to meet deadlines. - Excellent verbal and written communication skills. - Proficiency in MS Office tools and applications. Requirements - Experience in an administrative role in communications, marketing, or client management. - Experience working in a healthcare environment or third-party administrator. - Knowledge of Taft Hartley organizations. - Experience working in Client Services, Client Management, or Customer Service. Benefits - Health, vision, and dental coverage. - Retirement savings 401(k) plan with company match. - Paid time off (PTO). - Great opportunities for growth. - Much, much more! Company Description Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices, and scale, the new organization is even stronger and better than before. We believe the best way to realize our better systems for better service philosophy is to hire the best employees. We're always looking for talented individuals who share our dedication to high-quality work, exceptional service, and mutual respect. If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American!

Title: Accounts Receivable Processor II Department: Contribution Accounting Union: Teamsters 986 Grade: 20 Position Summary The Accounts Receivable Processor 2 provides account reconciliation and resolves customer inquiries for assigned Trusts ensuring compliance with associated plans and company guidelines. "Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role." Key Duties and Responsibilities - Handles customer inquiries via telephone, electronic modes, and in-person for billing questions to stakeholders such as employers, providers, auditors, or client representatives. - Processes COBRA payments, self-pay payments, refund requests, and cash receipts. - Receives and processes new employer contracts. Maintains and updates existing contracts. - Prepares and processes incoming and outgoing contribution reports; reconciles reports to payments. Researches discrepancies, credits, retro-payments and problems; contacts employers regarding discrepancies. - Submits deposits, requests stop payments, and reconciles batch files making corrections when needed. - Performs delinquency and payroll audit processing to include reporting, follow-up, and preparation for entry into computer system. - Reviews, researches, corrects, and balances month end edit reports. - Performs other duties as assigned. Minimum Qualifications - High school diploma or GED. - One year of experience working as Level 1 Accounts Receivable Processor. - Proficiency with MS Office tools and applications. - Computer literate with ability to learn new applications and systems. Preferred Qualifications - Experience working in a healthcare environment or a third-party benefits administrator. - Bilingual English/Spanish verbal and written communication skills. - Proficiency with 10 key calculations. *Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities and activities may change at any time with or without notice. Working Conditions/Physical Effort - Prolonged periods of sitting at a desk and working on a computer. - Must be able to lift up to 15 pounds at times. - May be required to work remotely based on business needs. Disability Accommodation Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruiting Department at recruiting@zenith-american.com, and we would be happy to assist you. Zenith American Solutions Real People. Real Solutions. National Reach. Local Expertise. We are currently looking for a dedicated, energetic employee with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day. Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices and scale, the new organization is even stronger and better than before. We believe the best way to realize our better systems for better service philosophy is to hire the best employees. We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect. If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American! We realize the importance a comprehensive benefits program to our employees and their families. As part of our total compensation package, we offer an array of benefits including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), great opportunities for growth, and much, much more!

Position Summary The Claims Processor provides customer service and processes routine health and welfare claims on assigned accounts according to plan guidelines and adhering to Company policies and regulatory requirements. "Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role." Key Duties and Responsibilities - Maintains current knowledge of assigned Plan(s) and effectively applies that knowledge in the payment of claims. - Processes routine claims which could include medical, dental, vision, prescription, death, Life and AD&D, Workers’ Compensation, or disability. - May provide customer service by responding to and documenting telephone, written, electronic, or in-person inquiries. - Performs other duties as assigned. Minimum Qualifications - High school diploma or GED. - Six months of experience processing health and welfare claims. - Basic knowledge of benefits claims adjudication principles and procedures and medical and/or dental terminology and ICD-10 and CPT-4 codes. - Possesses a strong work ethic and team player mentality. - Highly developed sense of integrity and commitment to customer satisfaction. - Ability to communicate clearly and professionally, both verbally and in writing. - Ability to read, analyze, and interpret general business materials, technical procedures, benefit plans and regulations. - Ability to calculate figures and amounts such as discounts, interest, proportions, and percentages. - Must be able to work in environment with shifting priorities and to handle a wide variety of activities and confidential matters with discretion - Computer proficiency including Microsoft Office tools and applications. Preferred Qualifications - Experience working in a third-party administrator. *Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities and activities may change at any time with or without notice. Working Conditions/Physical Effort - Prolonged periods of sitting at a desk and working on a computer. - Must be able to lift up to 15 pounds at times. Disability Accommodation Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruiting Department at recruiting@zenith-american.com, and we would be happy to assist you. Zenith American Solutions Real People. Real Solutions. National Reach. Local Expertise. We are currently looking for a dedicated, energetic employee with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day. Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices and scale, the new organization is even stronger and better than before. We believe the best way to realize our better systems for better service philosophy is to hire the best employees. We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect. If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American! We realize the importance a comprehensive benefits program to our employees and their families. As part of our total compensation package, we offer an array of benefits including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), great opportunities for growth, and much, much more!

Position Summary The Customer Care Advocate provides customer service to participants, beneficiaries, union locals, and providers regarding eligibility, benefits, and claims status. "Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role." Key Duties and Responsibilities - Maintains current knowledge of assigned Plan(s) and effectively applies knowledge in all job functions. - Provides written, verbal, or face-to-face customer service by responding to and documenting telephone and written inquiries in accordance with various Plan(s) benefits. - Updates files, including documenting system notes of conversations or action taken. - Performs tasks associated with the administration of retirement and health and welfare benefits such as; - Processing and/or sending mailers or required forms as requested by members. - Processing and/or sending correspondence related to member or claims status. - Processing enrollments and updating member information in applicable system(s). - Distributing communications related to regulatory requirements. - Initiates Action Requests to appropriate departments requesting adjustments to claims, retirement, and/or eligibility as necessary. Follows up to ensure successful completion of Action Request. - Researches and resolves complex and technical issues and irregularities. - Performs other duties as assigned. Minimum Qualifications - High school diploma or GED. - Six months of experience working in customer service, third-party administrator processing, or benefits administration. - Strong work ethic and team player mentality. - Highly developed sense of integrity and commitment to customer satisfaction. - Ability to communicate clearly and professionally, both verbally and in writing. - Solid organization skills with strong detail orientation and listening skills. - Ability to read, analyze, and interpret general business materials, technical procedures, benefit plans and regulations. - Proficient computer skills including MS Office tools and applications. Preferred Qualifications - Call center experience in benefits claims, billing, or eligibility. - Bilingual. *Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities and activities may change at any time with or without notice. Working Conditions/Physical Effort - Prolonged periods of sitting at a desk and working on a computer. - Must be able to lift up to 15 pounds at times. Disability Accommodation Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruiting Department at recruiting@zenith-american.com, and we would be happy to assist you. Zenith American Solutions Real People. Real Solutions. National Reach. Local Expertise. We are currently looking for a dedicated, energetic employee with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day. Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices and scale, the new organization is even stronger and better than before. We believe the best way to realize our better systems for better service philosophy is to hire the best employees. We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect. If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American! We realize the importance a comprehensive benefits program to our employees and their families. As part of our total compensation package, we offer an array of benefits including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), great opportunities for growth, and much, much more!

Position Summary The PMO Coordinator oversees the administration needs of projects and programs to support overall governance and effective performance management and manages smaller projects/efforts. "Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role." Key Duties and Responsibilities - SharePoint Administrator, creating and managing various project management metric reports, including input calculations - Works closely with the PMO team to provide project management support/guidance on established processes - Creates PowerPoint and Visio documentation to facilitate understanding of PMO processes - Manages the monthly PMO Utilization reporting - includes report generation, review, analysis, and coordination with Project Managers to ensure accuracy - Provides central support for the PMO, including new project estimations and assignment, Finance code generation and maintenance - Works closely with PMO Director regarding management and reporting of project implementation status - Manages bi-weekly Governance Board meetings to discuss impending and newly assigned projects - Help shape processes with current tools. Continue to improve/optimize execution - Manages smaller projects/strategy initiatives as assigned - Participates in Project Planning meetings and helps to gather stakeholder resources/initiate projects - Supports Business Transformation with Administrative reporting creation as needed - Performs other duties as assigned. Minimum Qualifications - Bachelor’s degree or equivalent combination of education and work experience - 5 years of related experience - Proficient with Microsoft Office suite, particularly with Excel, PowerPoint, Word and Project - Ability to complete MS Excel formulas for Finance report creation - Demonstrated success supporting execution at the program and portfolio levels - Ability to communicate clearly and concisely using presentations and verbal or written means - Ability to take initiative, follow through on tasks and activities, and produce meaningful results with minimal supervision - Ability to apply critical thinking to understand and solve portfolio challenges - Sense of ownership and urgency for task and initiatives - Strong collaboration skills, situational flexibility, and ability to work well in fast-paced environment while maintaining attention to detail - Demonstrated ability to manage multiple priorities and deadlines Preferred Qualifications - Experience working in a healthcare environment or a third-party benefits administrator. - 6-7 years of experience *Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities and activities may change at any time with or without notice. Working Conditions/Physical Effort - Prolonged periods of sitting at a desk and working on a computer - Minimal travel may be required - Working in a remote environment. Disability Accommodation Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruiting Department at recruiting@zenith-american.com, and we would be happy to assist you. Zenith American Solutions Real People. Real Solutions. National Reach. Local Expertise. We are currently looking for a dedicated, energetic employee with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day. Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices and scale, the new organization is even stronger and better than before. We believe the best way to realize our better systems for better service philosophy is to hire the best employees. We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect. If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American! We realize the importance a comprehensive benefits program to our employees and their families. As part of our total compensation package, we offer an array of benefits including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), great opportunities for growth, and much, much more!

Position Summary The Contribution Accounting Processor provides account reconciliation and resolves customer inquiries for assigned Trusts ensuring compliance with associated plans and company guidelines. "Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role." Key Duties and Responsibilities - Handles customer inquiries via telephone, electronic modes, and in-person for billing questions to stakeholders such as employers, providers, auditors, or client representatives. - Processes COBRA payments, self-pay payments, refund requests, and cash receipts. - Receives and processes new employer contracts. Maintains and updates existing contracts. - Prepares and processes incoming and outgoing contribution reports; reconciles reports to payments. Researches discrepancies, credits, retro-payments and problems; contacts employers regarding discrepancies. - Submits deposits, requests stop payments, and reconciles batch files making corrections when needed. - Performs delinquency and payroll audit processing to include reporting, follow-up, and preparation for entry into computer system. - Reviews, researches, corrects, and balances month end edit reports. - Performs other duties as assigned. Minimum Qualifications - High school diploma or GED. - Six months of related work experience such as third-party administrator processing, bookkeeping, finance, banking, or accounting. - Proficiency with MS Office tools and applications. - Computer literate with ability to learn new applications and systems. Preferred Qualifications - Experience working in a healthcare environment or a third-party benefits administrator. - Bilingual English/Spanish verbal and written communication skills. - Proficiency with 10 key calculations. *Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities and activities may change at any time with or without notice. Working Conditions/Physical Effort - Prolonged periods of sitting at a desk and working on a computer. - Must be able to lift up to 15 pounds at times. - May be required to work remotely based on business needs. Disability Accommodation Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruiting Department at recruiting@zenith-american.com, and we would be happy to assist you. Zenith American Solutions Real People. Real Solutions. National Reach. Local Expertise. We are currently looking for a dedicated, energetic employee with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day. Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices and scale, the new organization is even stronger and better than before. We believe the best way to realize our better systems for better service philosophy is to hire the best employees. We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect. If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American! We realize the importance a comprehensive benefits program to our employees and their families. As part of our total compensation package, we offer an array of benefits including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), great opportunities for growth, and much, much more!

Position Summary The Client Relationship Manager supports the Director, Client Relationship across their book of business (BOB) in fund management, with direct client and vendor liaison as required by the Director, Client Relationship. The Client Relationship Manager works alongside the Director, Client Relationship to learn the role, with a gradual increase in responsibility as appropriate. "Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role." Key Duties and Responsibilities - Monitors government filings and current government regulations that may affect the operations of the Company or the client. - Facilitates client meetings, including minute-taking and recording key actions from board meetings. - Manages contracts and documentation including client financial statements, Summary Plan Descriptions, benefit communications, and other documents at the direction of client and fund counsel. - Collation of monthly financial reports from the Finance Team and appropriate due diligence of outputs. - Supports the Director, Client Relationship in managing all aspects of the client relationship and account-related activities with assigned client(s). - Understands and remains current on account strategy and specific needs of the assigned client(s), and is responsible for maintaining the compliance calendar for each assigned client. - Conducts board meeting pre-alignment including collation of Administrative Reports for board meetings. - Provides account management support by conducting research needed for issue resolution. - Acts as the secondary liaison between the Boards of Trustees, and Professionals of the Benefit Funds with Zenith Operations Staff. - Supports the Director, Client Relationship in the facilitation of participant engagement, for example, via external retirement seminars. - Supports the Director, Client Relationship in all aspects of the vendor relationship, including analysis and reporting for vendors and third parties. - Maintains communications and effective working relationships. - Prepares and edits correspondence, presentations, and reports, including complex Excel files, meeting notes, and other documents for internal use or distribution to clients or vendors. - Responds to requests from clients, government agencies, unions, participants, attorneys, consultants, and auditors; acts as liaison between internal departments and clients. - Coordinates invoices and expense reports with the accounting department for clients or vendors and ensures timely processing. - Performs other duties as assigned. Minimum Qualifications - Education - Associate’s degree in a business-related field. - Skills - Excellent verbal and written communication skills, including interpersonal and presentation skills. - Ability to communicate effectively with all levels of an organization. - Highly developed sense of professionalism, maturity, integrity, and commitment to customer satisfaction. - Exceptional team player with the confidence and integrity to earn the confidence of the client(s) and the internal team quickly. - High motivation, ability and willingness to learn. - Ability to exercise independent judgment, manage multiple priorities, and consistently deliver high-caliber results. - Strong decision-making and organizational skills with the ability to optimize the use of all available resources and deliver on multiple priorities. - Proficient PC skills including Microsoft Word, Excel and Outlook skills. PowerPoint experience preferred. - Other - Ability and willingness to travel as necessary. Preferred Qualifications - Bachelor’s of Business Administration degree. - Experience working in client relationship management. - Professional experience working with Taft-Hartley clients and plan professionals. - Experience working in a healthcare environment or third-party administrator. - Working knowledge of Customer Relationship Management software or systems such as Salesforce or Smartsheet. - Knowledge of third-party administrator operations and Taft Hartley organizations. *Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities and activities may change at any time with or without notice. Working Conditions/Physical Effort - Prolonged periods of sitting at a desk and working on a computer. - Regular travel throughout multiple states. - May be required to work remotely. - Must be able to lift up to 15 pounds at times. Disability Accommodation Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruiting Department at recruiting@zenith-american.com, and we would be happy to assist you. Please note that in compliance with certain state law, we are displaying salary. This rate is intended for hires into this location. Compensation: $60,000-$70,000 Zenith American Solutions Real People. Real Solutions. National Reach. Local Expertise. We are currently looking for a dedicated, energetic employee with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day. Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices and scale, the new organization is even stronger and better than before. We believe the best way to realize our better systems for better service philosophy is to hire the best employees. We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect. If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American! We realize the importance a comprehensive benefits program to our employees and their families. As part of our total compensation package, we offer an array of benefits including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), great opportunities for growth, and much, much more!

The Director of IT Support Management is responsible for leading the strategy, governance, and operational delivery of enterprise IT support services. This role oversees end-user support operations, IT service management processes, vendor partnerships, and the lifecycle management of end-user technology assets. This role partners closely with business operations leadership to ensure IT services align with organizational priorities, support operational efficiency, and deliver a consistent, high-quality end-user experience. In addition to operational oversight, the Director is responsible for driving the continuous improvement and maturity of the organization’s IT service delivery model, including service performance metrics, service catalog governance, and operational readiness for new technology deployments. Key Duties and Responsibilities Service Strategy & Delivery - Define and execute the IT service operations strategy and roadmap aligned to business priorities - Deliver reliable, high-quality IT support services that enable workforce productivity and a consistent end-user experience - Serve as the executive escalation point for major incidents, ensuring rapid resolution and clear stakeholder communication - Ensure operational readiness and supportability for new systems, technologies, and business initiatives Operational Excellence & ITSM Governance - Own end-to-end IT service delivery performance (SLAs, KPIs, response/resolution times, customer satisfaction) - Lead ITSM governance across incident, problem, request, and change management processes - Drive continuous service improvement through root cause analysis (RCA), trend analysis, and process optimization - Maintain and evolve the service catalog, ensuring services are clearly defined, measurable, and aligned to business needs - Establish standardized, scalable, and auditable service management practices Customer Experience & Business Partnership - Build strong relationships with business and operations leaders to ensure IT services effectively support organizational objectives - Act as a trusted advisor, identifying opportunities to improve productivity, efficiency, and user experience through technology services - Ensure transparency through regular communication of service performance, issues, and improvement initiatives - Champion a customer-centric culture focused on experience, education, and awareness, not just issue resolution Technology, Tools & Automation - Oversee IT service delivery platforms (ITSM, endpoint management, patching, MDM, monitoring, knowledge management) - Drive adoption of automation, self-service, and AI-enabled capabilities to improve service speed and reduce cost-to-serve Vendor & Third-Party Management - Manage strategic relationships with service providers, outsourced partners, and technology vendors - Ensure vendor performance meets contractual SLAs, KPIs, and business expectations - Coordinate effectively across internal teams and external partners to resolve issues and drive service improvements - Optimize vendor sourcing and delivery models for cost, quality, and scalability Asset Lifecycle & End-User Technology Management - Oversee lifecycle management of end-user technology assets (workstations, mobile devices, printers, and peripherals) - Ensure accurate asset inventory, governance, and compliance with organizational standards - Lead procurement and vendor management for end-user technology, aligning to cost, performance, and user needs Financial Management & Cost Optimization - Own the IT service operations budget, including support services, tooling, hardware, and vendor contracts - Ensure financial discipline through invoice governance, contract management, and cost transparency - Identify and execute opportunities to reduce operating costs while maintaining or improving service quality Project Delivery & Operational Integration - Lead and support IT service-related initiatives to enhance service delivery capabilities - Partner with infrastructure, security, and application teams to ensure support requirements are embedded in all technology initiatives - Ensure successful transition of projects into steady-state operations, including support models, documentation, and training Risk, Security & Compliance - Ensure IT service operations align with security, regulatory, and data protection requirements including our SOC 2 compliance requirements - Partner with security and risk teams to mitigate operational risks and support audit readiness - Maintain business continuity and disaster recovery readiness for end-user and support services Continuous Improvement & Innovation - Continuously evaluate service performance, processes, and technologies to identify improvement opportunities - Lead initiatives that enhance efficiency, scalability, and end-user satisfaction - Stay current on emerging technologies and industry best practices to evolve service delivery Minimum Qualifications - Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience) - 10+ years of progressive experience in IT operations, service management, or end-user computing within enterprise environments - 5+ years of leadership experience managing IT support functions, including direct teams and/or managed service providers - Proven ability to lead through scale and complexity, including multi-site or distributed workforce environments - Strong business acumen with the ability to align IT services to operational and organizational priorities - Demonstrated experience influencing cross-functional stakeholders and driving alignment across technical and non-technical teams - Excellent analytical and problem-solving skills, with a data-driven approach to decision-making - Strong communication and executive presence, with the ability to convey complex concepts clearly to senior leadership - Demonstrated ability to lead through ambiguity, manage competing priorities, and operate effectively in high-pressure environments Preferred Qualifications - ITIL certification (Foundation or higher) or comparable IT service management framework experience - Experience with enterprise-scale ITSM platforms (e.g., Freshservice, ServiceNow, Jira Service Management, etc.) - Experience leading in environments with outsourced or hybrid service delivery models - Familiarity with automation, AI, and self-service technologies in IT support operations - Experience building performance reporting frameworks and leveraging metrics to drive operational improvements - Exposure to regulated environments (e.g., HIPAA, SOC 2, healthcare, financial services) with an understanding of compliance and audit requirements *Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities and activities may change at any time with or without notice. Working Conditions/Physical Effort - Prolonged periods of sitting at a desk and working on a computer. - Must be able to lift up to 15 pounds at times. - Ability to travel as required. Disability Accommodation Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruiting Department at recruiting@zenith-american.com, and we would be happy to assist you. Zenith American Solutions Real People. Real Solutions. National Reach. Local Expertise. We are currently looking for a dedicated, energetic employee with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day. Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices and scale, the new organization is even stronger and better than before. We believe the best way to realize our better systems for better service philosophy is to hire the best employees. We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect. If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American! We realize the importance a comprehensive benefits program to our employees and their families. As part of our total compensation package, we offer an array of benefits including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), great opportunities for growth, and much, much more!

Position Summary The Retirement Benefits Processor performs technical and administrative duties associated with the processing and verification of participants' retirement benefit inquiries and applications in accordance with Company policies, regulatory requirements, and plan guidelines. "Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role." Key Duties and Responsibilities - Maintains current knowledge of assigned Plan(s). - Processes retirement benefit applications; verifies the accuracy of information, researches or investigates past service, related credits, and insurance deductions. - Responds to inquiries from participants, beneficiaries, and union representatives via telephone, electronic, or in-person, regarding retirement benefits. - Determines benefit eligibility and requests necessary documentation from unions, employers, and the Social Security Administration to expedite processing. - Initiates and prepares correspondence to participants, beneficiaries, employers and others regarding general account information, retirement benefit history, and monthly retirement benefits. - Performs data entry and corrections to update members’ information. - Updates retirement data in appropriate information systems. - Assists with special projects as requested by management. - Performs other duties as assigned. Minimum Qualifications - High school diploma or GED. - Six months experience working in a professional environment. - Highly developed sense of integrity and commitment to customer satisfaction. - Ability to read, analyze, and interpret general business materials, technical procedures, benefit plans and regulations. - Ability to communicate clearly and professionally, both verbally and in writing. - Strong understanding of discretion and the appropriate handling of sensitive information. - Solid organization skills with an attention to detail. - Ability to calculate figures and amounts such as discounts, interest, proportions, and percentages. - Computer proficiency including MS Office tools and applications. Preferred Qualifications - Bilingual English and Spanish, based on location needs. - Prior retirement plan administration experience. *Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities and activities may change at any time with or without notice. Working Conditions/Physical Effort - Prolonged periods of sitting at a desk and working on a computer. - Must be able to lift up to 15 pounds at times. Disability Accommodation Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruiting Department at recruiting@zenith-american.com, and we would be happy to assist you. Zenith American Solutions Real People. Real Solutions. National Reach. Local Expertise. We are currently looking for a dedicated, energetic employee with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day. Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices and scale, the new organization is even stronger and better than before. We believe the best way to realize our better systems for better service philosophy is to hire the best employees. We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect. If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American! We realize the importance a comprehensive benefits program to our employees and their families. As part of our total compensation package, we offer an array of benefits including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), great opportunities for growth, and much, much more!