Zenith American Solutions

Role Description The Client Relationship Director directly leads a defined book of business (BOB), comprising a set of named clients, in accordance with Company guidelines, client needs, and regulatory requirements. The Director, Client Relationship acts in a mentorship role to their BOB’s assigned team. - Manages all aspects of the client relationship and account management activities of the assigned client(s) to retain and strengthen client relationships. - Directs the execution of a defined account strategy, remaining abreast of the specific needs of each assigned client, to develop a value-based client relationship. - Sets and manages client expectations and account-related activities such as identifying and developing additional service opportunities and coordinating the delivery of ZAS services. - Pursues and executes cross-sell, upsell and renewal motions across their BOB. - Recommends and obtains client fee increases, and partners with ZAS Legal Department to prepare contracts and amendments. - Acts as liaison between the Boards of Trustees, and Professionals of the Benefit Funds with Zenith Operations Staff. - Engages with client fund participants as required, for example via external retirement seminars. - Partners with the Zenith Operations organization, as well as Accounting and IT, to ensure operational effectiveness in dealing with critical client issues and in maintaining top-quality client delivery. - Monitors revenue, expenses, and profitability of assigned client(s) to ensure financial goals are met. - Assists in the implementation of newly assigned clients. - Oversees all aspects of relationships with vendors, including analysis and reporting for vendors and third parties. - Reviews and approves contracts and documentation including client financial statements, Summary Plan Descriptions, benefit communications, and other documents at the direction of client and fund counsel. - Implements client requirements, filings, fund communications, and changes in benefit programs at the direction of client and fund counsel. - Facilitates client meetings, including agenda, report generation and follow-up. - Monitors government filings and current government regulations that may affect the operations of the Company or the client. - Oversees quality and quantity of work produced to ensure compliance with regulatory requirements and Plan guidelines are consistently met. - (Where relevant) Mentors team, demonstrating leadership qualities consistent with management values and mission. - Develops staff through performance management, goal setting, training, and effective employee relations. - Responsible for lead generation from existing industry relationships including BOB referrals, and in pursuing additional funds/services with existing clients. - Assists Regional President in coordinating projects related to operational improvement and efficiencies, including internal/external communications, target setting, and resource management. - Performs other duties as assigned. Qualifications - Associate’s degree in a business-related field. - 5+ years of experience in client management, sales, or account management. - Experience in a leadership role in client management. - Prior experience in benefits, insurance, finance, or TPA environment. - Professional experience working with Taft-Hartley clients and plan professionals. - Working knowledge of Customer Relationship Management software or systems such as Salesforce or Smartsheet. - Thorough knowledge of health and/or welfare group benefits plans and associated administration systems. - Thorough understanding of compliance and regulatory procedures related to the administration and processing of health and welfare benefits. - Understanding of benefits operations and processes (health & welfare and retirement), including payment of claims, interpretation of contracts, communication of benefits, etc. Requirements - Ability to exercise independent judgment, manage multiple priorities, and consistently deliver high-caliber results. - Strong decision-making and organizational skills with the ability to optimize the use of all available resources and deliver on multiple priorities. - Skilled negotiator, with confidence navigating challenging conversations including diplomatic resolution of conflicts to achieve mutually beneficial outcomes. - Effective mentor to junior colleagues, helping to nurture talent within the team. - Highly developed sense of professionalism, maturity, integrity, and commitment to customer satisfaction. - Excellent verbal and written communication skills, including interpersonal and presentation skills. - Proficient PC skills including Microsoft Word, Excel and Outlook skills. PowerPoint experience preferred. - Ability to communicate effectively with all levels of an organization. - Exceptional team player with the confidence and integrity to earn the confidence of the client(s) and the internal team quickly. - Ability and willingness to travel as necessary. Preferred Qualifications - Bachelor’s of Business Administration degree. Working Conditions/Physical Effort - Prolonged periods of sitting at a desk and working on a computer. - Regular travel throughout multiple states. - May be required to work remotely. - Must be able to lift up to 15 pounds at times. Disability Accommodation Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruiting Department at recruiting@zenith-american.com, and we would be happy to assist you. Company Description Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices and scale, the new organization is even stronger and better than before. We believe the best way to realize our better systems for better service philosophy is to hire the best employees. We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect. If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American! We realize the importance of a comprehensive benefits program to our employees and their families. As part of our total compensation package, we offer an array of benefits including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), great opportunities for growth, and much, much more!

Role Description The Data Architect is responsible for designing data infrastructure to extract and organize data. This role identifies the Company’s internal data sources to determine storage needs and optimize utilization of the information to create and maintain data infrastructure for business intelligence needs. - Responsible for the design and delivery of solutions for longevity and scalability. - Integrates data from line of business to data warehouse; presents the data using data visualization software. - Provides expertise in creating database objects, tables, views, stored procedures, functions, indexes, triggers, agent jobs and scheduling in SQL Server. - Creates ETL Mappings, Workflows and worklets using Informatica. - Using Informatica software to design and maintain data storage. - Develops data definition and process standards across the organization. - Creates product and project level data artifacts. - Leads the data management effort including ownership and maintenance of data dictionaries and data models. - Determines the optimal approach for parsing data from various systems and moving it to the data analytics environment. - Designs, modifies, tests, and implements data warehouse and all related ETL functions. - Develops procedures for meta data management and creates data mapping documents. - Performs problem assessment, resolution, and documentation in existing ETL, mapping and workflows as assigned. - Provides day-to-day user support and administration on database access and security. - Champions data governance adoption and continued definition and common use of data dictionary. - Supports conceptual, logical, and physical data modeling efforts for strategic initiatives. - Performs other duties as required. Qualifications - Associate’s degree in computer science, Information Systems, or another business-related field. - Six years of experience designing and delivering enterprise solutions. - Mastery of relational and foundational database structure. - Eight years of experience working with Microsoft Tools (SSIS, SSRS, and SQL). - 3-4 years of development background in Informatica ETL Systems is required. - Good hands-on experience in Informatica concepts like reusable transformations, partition techniques and data modeling. - Strong knowledge of data modeling, data mart, and data warehouse architecture. - Need to have/develop skills with at least one reporting/visualization tool like Power BI, Tableau, Qlik etc. - Proven ability to learn business processes and concepts. - Excellent communications skills in writing, speaking, and listening. - Confident interacting and effectively communicating with all levels of an organization and outside vendors. - The ability to lead through influence and negotiation. - Good understanding of project management methodologies. - Excellent data management skills. - Ability to explain complicated concepts in simple terms. - Excellent organizational and time management skills with an attention to detail. - Demonstrated problem-solving skills. - Ability to work in a team and respect diversity. Preferred Qualifications - DBA Certification. - Business knowledge and experience in Health and Welfare Plans Administration systems working in Claims, Eligibility and Pensions. Working Conditions/Physical Effort - Prolonged periods of sitting at a desk and working on a computer. - May be required to work remotely. - Must be able to lift up to 15 pounds at times. Disability Accommodation Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruiting Department at recruiting@zenith-american.com, and we would be happy to assist you. Company Description Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices and scale, the new organization is even stronger and better than before. We believe the best way to realize our better systems for better service philosophy is to hire the best employees. We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect. If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American! We realize the importance of a comprehensive benefits program to our employees and their families. As part of our total compensation package, we offer an array of benefits including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), great opportunities for growth, and much, much more!

Role Description The Pension Implementation Manager is accountable for onboarding new clients, converting existing client systems, and enhancing automation utilization. This role involves technical expertise while assessing the educational and training needs necessary to support operational and system-related activities. "Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role." Key Duties and Responsibilities - Reviews and interprets requirements for new client retirement plan implementations, administrative system conversions, and plan changes; evaluates client needs to develop testing, training, and resource material. - Attends implementation and conversion meetings as the functional subject matter expert, providing interpretation of plan rules and direction for programming, to ensure the success of the project. - Facilitates training for new and current employees on administrative systems, changes, new or revised processes, specific contract language, interpretation of benefits, and departmental procedures. - Coordinates and oversees the review and testing of all requirements to include benefit calculations for new business and system conversions. - Responsible for data validation during system conversions. Reconciles and ties out all benefit payment data, as well as benefit accrual data for active and terminated vested participants. - Facilitates the development/update of forms, letters, and application documents associated with plan administration. - Provides recommendations and proposals to management for improving automation in processes, reporting, and workflow. - Provides support to management in the research and resolution of complex functional and system issues. - Writes and distributes internal and external communications and participates in developing department policies, procedures, and training. - Maintains communications and effective working relationships with management and staff as well as clients, government agencies, unions, participants, attorneys, and consultants. - Maintains operations requirements while adhering to compliance, regulatory, and legal guidelines. - Performs other duties and special projects as required. Qualifications - High school diploma and five years of experience in retirement plan administration. - Or, Bachelor’s degree in business related field and two years of experience working in retirement plan administration. - Proficiency in Microsoft tools and applications. - Excellent verbal and written communication and strong interpersonal skills. - Strong leadership skills. - Team player, able to work effectively with a cross-functional team. - Must be able to work independently. - Proven attention to detail, follow-through skills and problem-solving skills. Working Conditions/Physical Effort - Prolonged periods of sitting at a desk and working on a computer. - Must be able to lift 15 pounds at times. - Normal degree of physical effort in a typical office environment with comfortable, constant temperatures and absence of objectionable elements. - May be required to work remotely. Disability Accommodation Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruiting Department at recruiting@zenith-american.com, and we would be happy to assist you. Company Description Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices and scale, the new organization is even stronger and better than before. - We believe the best way to realize our better systems for better service philosophy is to hire the best employees. - We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect. - If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American! Benefits - Health, vision, and dental coverage. - A retirement savings 401(k) plan with company match. - Paid time off (PTO). - Great opportunities for growth. - Much, much more!

Role Description The Supervisor, Trust Accounting provides daily leadership and oversight to a Trust Accounting team in accordance with Company guidelines, client needs, and regulatory requirements. - Provides daily leadership and supervision to staff consistent with management values and mission. - Assigns, distributes, and monitors quality and quantity of work produced, ensuring employees are held accountable for consistently meeting quality and production requirements. - Develops staff through performance management, goal setting, training, and effective employee relations. - Optimizes workflows/processes, tools, and staff allocation to ensure efficient and cost-effective day to day operations. - Employs management oversight measures to ensure ongoing compliance with regulatory and legal guidelines. - Reviews and approves timecards, time off requests, and validates the accuracy of labor allocations and payroll processing information. - Maintains current knowledge of assigned Plan(s) and effectively applies knowledge. - Prepares and/or reviews account reconciliations, accruals, and financial statements for reasonableness and to confirm compliance with Generally Accepted Accounting Principles. - Reviews 941 and 945 Forms for accuracy; ensures timely filing with IRS. - Provides oversight of cash management; approves bank transactions and online administration. - Conducts new hire and ongoing training to staff. - May participate in year-end audit process acting as initial point of contact to outside auditors. - Performs other duties as assigned. Qualifications - Bachelor’s degree in Finance or Accounting. - Four years of experience in accounting including one year in a supervisory or mentoring role. - Thorough understanding of common accounting principles and practices. - Working knowledge of accounting software. - Strong organizational skills with a demonstrated attention to detail and the ability to meet deadlines. - The ability to communicate clearly and professionally, both verbally and in writing. - Strong work ethic and the ability to work effectively in a team environment. - Exceptional customer service skills and ability to effectively communicate with all levels of the organization. - Computer proficiency including Microsoft Office tools and applications. Preferred Qualifications - Experience working in a third-party administrator, insurance, or health and welfare environment. - Prior experience in Taft-Hartley trust administration. Working Conditions/Physical Effort - Prolonged periods of sitting at a desk and working on a computer. - May be required to work remotely. - Must be able to lift up to 15 pounds at times. Disability Accommodation Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruiting Department at recruiting@zenith-american.com, and we would be happy to assist you. Compensation Compensation: $85,000/annually Company Description Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices and scale, the new organization is even stronger and better than before. - We believe the best way to realize our better systems for better service philosophy is to hire the best employees. - We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect. - If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American! - We realize the importance of a comprehensive benefits program to our employees and their families. - As part of our total compensation package, we offer an array of benefits including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), great opportunities for growth, and much, much more!

Role Description The Client Relationship Assistant position comprises a range of administrative responsibilities, including fund administration, board meeting administration, and data collection. - Support the Client-facing team in performing administrative tasks. - Create correspondence, reports, presentations, and meeting notes for internal use or distribution to clients or vendors; perform filing, editing, copying, or collating as needed. - Keep records in relation to the disbursement process. - Coordinate meetings, activities, and other events as assigned, including scheduling, catering, and meeting room preparation. - Assist the Client-facing team with analysis and internal reports to support day-to-day activities; manage internal audit data collection, including financial, DOL, and Operational Controls Audits. - Manage administrative responsibilities, including invoice preparation and approval, payable handling, filings, and applications. - Perform other related duties as assigned. Qualifications - Highly developed sense of professionalism, maturity, and integrity. - Experience working in a collaborative team environment. - Ability to successfully communicate and execute with all levels of the organization in a heavily matrixed environment. - Ability to work in a fast-paced environment managing multiple projects and incoming requests. - Strong decision-making and organizational skills, with the ability to optimize the use of all available resources and deliver on multiple priorities. - Strong organizational skills with an attention to detail. - Strong time management skills, capable of prioritizing workload effectively to meet deadlines. - Excellent verbal and written communication skills. - Proficiency in MS Office tools and applications. Requirements - Experience in an administrative role in communications, marketing, or client management. - Experience working in a healthcare environment or third-party administrator. - Knowledge of Taft Hartley organizations. - Experience working in Client Services, Client Management, or Customer Service. Benefits - Health, vision, and dental coverage. - Retirement savings 401(k) plan with company match. - Paid time off (PTO). - Great opportunities for growth. - Much, much more! Company Description Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices, and scale, the new organization is even stronger and better than before. We believe the best way to realize our better systems for better service philosophy is to hire the best employees. We're always looking for talented individuals who share our dedication to high-quality work, exceptional service, and mutual respect. If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American!

Title: Accounts Receivable Processor II Department: Contribution Accounting Union: Teamsters 986 Grade: 20 Position Summary The Accounts Receivable Processor 2 provides account reconciliation and resolves customer inquiries for assigned Trusts ensuring compliance with associated plans and company guidelines. "Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role." Key Duties and Responsibilities - Handles customer inquiries via telephone, electronic modes, and in-person for billing questions to stakeholders such as employers, providers, auditors, or client representatives. - Processes COBRA payments, self-pay payments, refund requests, and cash receipts. - Receives and processes new employer contracts. Maintains and updates existing contracts. - Prepares and processes incoming and outgoing contribution reports; reconciles reports to payments. Researches discrepancies, credits, retro-payments and problems; contacts employers regarding discrepancies. - Submits deposits, requests stop payments, and reconciles batch files making corrections when needed. - Performs delinquency and payroll audit processing to include reporting, follow-up, and preparation for entry into computer system. - Reviews, researches, corrects, and balances month end edit reports. - Performs other duties as assigned. Minimum Qualifications - High school diploma or GED. - One year of experience working as Level 1 Accounts Receivable Processor. - Proficiency with MS Office tools and applications. - Computer literate with ability to learn new applications and systems. Preferred Qualifications - Experience working in a healthcare environment or a third-party benefits administrator. - Bilingual English/Spanish verbal and written communication skills. - Proficiency with 10 key calculations. *Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities and activities may change at any time with or without notice. Working Conditions/Physical Effort - Prolonged periods of sitting at a desk and working on a computer. - Must be able to lift up to 15 pounds at times. - May be required to work remotely based on business needs. Disability Accommodation Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruiting Department at recruiting@zenith-american.com, and we would be happy to assist you. Zenith American Solutions Real People. Real Solutions. National Reach. Local Expertise. We are currently looking for a dedicated, energetic employee with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day. Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices and scale, the new organization is even stronger and better than before. We believe the best way to realize our better systems for better service philosophy is to hire the best employees. We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect. If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American! We realize the importance a comprehensive benefits program to our employees and their families. As part of our total compensation package, we offer an array of benefits including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), great opportunities for growth, and much, much more!

Position Summary The Claims Processor provides customer service and processes routine health and welfare claims on assigned accounts according to plan guidelines and adhering to Company policies and regulatory requirements. "Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role." Key Duties and Responsibilities - Maintains current knowledge of assigned Plan(s) and effectively applies that knowledge in the payment of claims. - Processes routine claims which could include medical, dental, vision, prescription, death, Life and AD&D, Workers’ Compensation, or disability. - May provide customer service by responding to and documenting telephone, written, electronic, or in-person inquiries. - Performs other duties as assigned. Minimum Qualifications - High school diploma or GED. - Six months of experience processing health and welfare claims. - Basic knowledge of benefits claims adjudication principles and procedures and medical and/or dental terminology and ICD-10 and CPT-4 codes. - Possesses a strong work ethic and team player mentality. - Highly developed sense of integrity and commitment to customer satisfaction. - Ability to communicate clearly and professionally, both verbally and in writing. - Ability to read, analyze, and interpret general business materials, technical procedures, benefit plans and regulations. - Ability to calculate figures and amounts such as discounts, interest, proportions, and percentages. - Must be able to work in environment with shifting priorities and to handle a wide variety of activities and confidential matters with discretion - Computer proficiency including Microsoft Office tools and applications. Preferred Qualifications - Experience working in a third-party administrator. *Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities and activities may change at any time with or without notice. Working Conditions/Physical Effort - Prolonged periods of sitting at a desk and working on a computer. - Must be able to lift up to 15 pounds at times. Disability Accommodation Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruiting Department at recruiting@zenith-american.com, and we would be happy to assist you. Zenith American Solutions Real People. Real Solutions. National Reach. Local Expertise. We are currently looking for a dedicated, energetic employee with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day. Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices and scale, the new organization is even stronger and better than before. We believe the best way to realize our better systems for better service philosophy is to hire the best employees. We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect. If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American! We realize the importance a comprehensive benefits program to our employees and their families. As part of our total compensation package, we offer an array of benefits including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), great opportunities for growth, and much, much more!

Position Summary The Customer Care Advocate provides customer service to participants, beneficiaries, union locals, and providers regarding eligibility, benefits, and claims status. "Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role." Key Duties and Responsibilities - Maintains current knowledge of assigned Plan(s) and effectively applies knowledge in all job functions. - Provides written, verbal, or face-to-face customer service by responding to and documenting telephone and written inquiries in accordance with various Plan(s) benefits. - Updates files, including documenting system notes of conversations or action taken. - Performs tasks associated with the administration of retirement and health and welfare benefits such as; - Processing and/or sending mailers or required forms as requested by members. - Processing and/or sending correspondence related to member or claims status. - Processing enrollments and updating member information in applicable system(s). - Distributing communications related to regulatory requirements. - Initiates Action Requests to appropriate departments requesting adjustments to claims, retirement, and/or eligibility as necessary. Follows up to ensure successful completion of Action Request. - Researches and resolves complex and technical issues and irregularities. - Performs other duties as assigned. Minimum Qualifications - High school diploma or GED. - Six months of experience working in customer service, third-party administrator processing, or benefits administration. - Strong work ethic and team player mentality. - Highly developed sense of integrity and commitment to customer satisfaction. - Ability to communicate clearly and professionally, both verbally and in writing. - Solid organization skills with strong detail orientation and listening skills. - Ability to read, analyze, and interpret general business materials, technical procedures, benefit plans and regulations. - Proficient computer skills including MS Office tools and applications. Preferred Qualifications - Call center experience in benefits claims, billing, or eligibility. - Bilingual. *Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities and activities may change at any time with or without notice. Working Conditions/Physical Effort - Prolonged periods of sitting at a desk and working on a computer. - Must be able to lift up to 15 pounds at times. Disability Accommodation Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruiting Department at recruiting@zenith-american.com, and we would be happy to assist you. Zenith American Solutions Real People. Real Solutions. National Reach. Local Expertise. We are currently looking for a dedicated, energetic employee with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day. Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices and scale, the new organization is even stronger and better than before. We believe the best way to realize our better systems for better service philosophy is to hire the best employees. We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect. If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American! We realize the importance a comprehensive benefits program to our employees and their families. As part of our total compensation package, we offer an array of benefits including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), great opportunities for growth, and much, much more!

Position Summary The PMO Coordinator oversees the administration needs of projects and programs to support overall governance and effective performance management and manages smaller projects/efforts. "Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role." Key Duties and Responsibilities - SharePoint Administrator, creating and managing various project management metric reports, including input calculations - Works closely with the PMO team to provide project management support/guidance on established processes - Creates PowerPoint and Visio documentation to facilitate understanding of PMO processes - Manages the monthly PMO Utilization reporting - includes report generation, review, analysis, and coordination with Project Managers to ensure accuracy - Provides central support for the PMO, including new project estimations and assignment, Finance code generation and maintenance - Works closely with PMO Director regarding management and reporting of project implementation status - Manages bi-weekly Governance Board meetings to discuss impending and newly assigned projects - Help shape processes with current tools. Continue to improve/optimize execution - Manages smaller projects/strategy initiatives as assigned - Participates in Project Planning meetings and helps to gather stakeholder resources/initiate projects - Supports Business Transformation with Administrative reporting creation as needed - Performs other duties as assigned. Minimum Qualifications - Bachelor’s degree or equivalent combination of education and work experience - 5 years of related experience - Proficient with Microsoft Office suite, particularly with Excel, PowerPoint, Word and Project - Ability to complete MS Excel formulas for Finance report creation - Demonstrated success supporting execution at the program and portfolio levels - Ability to communicate clearly and concisely using presentations and verbal or written means - Ability to take initiative, follow through on tasks and activities, and produce meaningful results with minimal supervision - Ability to apply critical thinking to understand and solve portfolio challenges - Sense of ownership and urgency for task and initiatives - Strong collaboration skills, situational flexibility, and ability to work well in fast-paced environment while maintaining attention to detail - Demonstrated ability to manage multiple priorities and deadlines Preferred Qualifications - Experience working in a healthcare environment or a third-party benefits administrator. - 6-7 years of experience *Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities and activities may change at any time with or without notice. Working Conditions/Physical Effort - Prolonged periods of sitting at a desk and working on a computer - Minimal travel may be required - Working in a remote environment. Disability Accommodation Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruiting Department at recruiting@zenith-american.com, and we would be happy to assist you. Zenith American Solutions Real People. Real Solutions. National Reach. Local Expertise. We are currently looking for a dedicated, energetic employee with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day. Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices and scale, the new organization is even stronger and better than before. We believe the best way to realize our better systems for better service philosophy is to hire the best employees. We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect. If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American! We realize the importance a comprehensive benefits program to our employees and their families. As part of our total compensation package, we offer an array of benefits including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), great opportunities for growth, and much, much more!

Position Summary The Contribution Accounting Processor provides account reconciliation and resolves customer inquiries for assigned Trusts ensuring compliance with associated plans and company guidelines. "Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role." Key Duties and Responsibilities - Handles customer inquiries via telephone, electronic modes, and in-person for billing questions to stakeholders such as employers, providers, auditors, or client representatives. - Processes COBRA payments, self-pay payments, refund requests, and cash receipts. - Receives and processes new employer contracts. Maintains and updates existing contracts. - Prepares and processes incoming and outgoing contribution reports; reconciles reports to payments. Researches discrepancies, credits, retro-payments and problems; contacts employers regarding discrepancies. - Submits deposits, requests stop payments, and reconciles batch files making corrections when needed. - Performs delinquency and payroll audit processing to include reporting, follow-up, and preparation for entry into computer system. - Reviews, researches, corrects, and balances month end edit reports. - Performs other duties as assigned. Minimum Qualifications - High school diploma or GED. - Six months of related work experience such as third-party administrator processing, bookkeeping, finance, banking, or accounting. - Proficiency with MS Office tools and applications. - Computer literate with ability to learn new applications and systems. Preferred Qualifications - Experience working in a healthcare environment or a third-party benefits administrator. - Bilingual English/Spanish verbal and written communication skills. - Proficiency with 10 key calculations. *Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities and activities may change at any time with or without notice. Working Conditions/Physical Effort - Prolonged periods of sitting at a desk and working on a computer. - Must be able to lift up to 15 pounds at times. - May be required to work remotely based on business needs. Disability Accommodation Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruiting Department at recruiting@zenith-american.com, and we would be happy to assist you. Zenith American Solutions Real People. Real Solutions. National Reach. Local Expertise. We are currently looking for a dedicated, energetic employee with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day. Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices and scale, the new organization is even stronger and better than before. We believe the best way to realize our better systems for better service philosophy is to hire the best employees. We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect. If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American! We realize the importance a comprehensive benefits program to our employees and their families. As part of our total compensation package, we offer an array of benefits including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), great opportunities for growth, and much, much more!