Insurance Customer Service Representative Join Wawanesa’s Award-Winning Insurance Call Center Team! We’re looking for full-time Customer Service Representatives who are motivated, people-focused, and ready to make a difference. If you love helping others and thrive in a fast-paced environment, this is the perfect opportunity to grow your career with us! What We Offer - Starting Pay: $19.53 - $22.98 - Bilingual Fluency: earn an additional $0.50/hour for English/Spanish fluency (assessment provided) - Location Requirement: must reside within 80 miles of 100 Military Plaza, San Antonio, Texas 78205. - Remote Training: Full-time (40 hours per week). 100% virtual for 30 days from Monday - Friday between 10:30am CT - 7:00pm CT. - Remote Work Schedule (Post-Training): Work schedule assigned after completion of training and based upon business need. Full-time (40 hours/week), 5 days total. Work shifts will be scheduled within the hours of 9:30am CT - 9:45pm CT, plus Saturdays 10:00am CT - 7:00pm CT with one weekday off each week. - Comprehensive Benefits Package - Growth & Advancement Opportunities What You’ll Do - Deliver exceptional service in a fast‑paced contact center by resolving complex inquiries, supporting policy updates, and ensuring compliance with company and PCI standards. - Retain members through effective problem‑solving, professional communication, and accurate documentation of all interactions. - Identify opportunities to upsell and cross‑sell insurance products while maintaining a customer‑focused approach. - Handle escalated contacts with courtesy and professionalism, collaborating with internal teams to provide seamless customer experience. - Consistently meet and exceed individual and team performance goals in a high‑volume environment. Work-From-Home Requirements - Dedicated, quiet workspace without interruptions. - Teammates need to have sufficient internet connection capability while working remotely to maintain productivity and excellent member experience. - Internet Connection Requirements: Minimum speeds include 20 Mbps download, 5 Mbps upload, under 100 ms latency, and less than 1% packet loss. Optimal performance is achieved with 100 Mbps download, 15 Mbps upload, under 100 ms latency, and 0% packet loss. A hard‑wired Ethernet connection may be required if Wi‑Fi is inadequate. - Demonstrated ability to uphold productivity and confidentiality in a remote setting. - Regular attendance in virtual team meetings and training sessions. - Availability during standard business hours and flexibility for possible shift adjustments. What You’ll Need - High School diploma or GED required; college degree preferred. - Strong computer, phone, typing, grammar, and multitasking skills. - Excellent customer service, active listening, and problem‑solving abilities. - Ability to balance efficiency and quality in a fast‑paced environment. - Strong attention to confidentiality and compliance with company guidelines. - Flexible to work extended hours, weekends, nights, and holidays. - Team‑oriented with positive communication and collaboration skills. - Property & Casualty or Personal Lines license required (or ability to obtain within 90 days; training and fees covered). - Spanish fluency required for bilingual queue (assessment provided). - Previous insurance or call center experience preferred. - Must pass a background check and drug screening. - Must reside within 80 miles of 100 Military Plaza, San Antonio, Texas 78205. Remarkable benefits: • Health coverage for medical, dental, vision • 401(K), Roth 401 (k) saving plan with company match • Remote work opportunities • Tuition assistance • Employee appreciation and recognition . Wawanesa Insurance is a direct-to-consumer insurance company that provides auto and property insurance products in California and Oregon. We are committed to being there for our members when they need us most and supporting our communities. We’ve been serving our members since 1975 and have been recognized for our award-winning customer service. We are proud to be an affiliate of the Auto Club of Southern California (AAA), Wawanesa and AAA have shared values of service to our members, competitive pricing, and supporting our communities. We have an abundance of opportunities to learn, grow, and advance throughout our thriving organization. We are proud to offer employees the flexibility to work from home (remote). You may work in any state where Wawanesa currently operates in the U.S. or a state the company has the ability to run payroll. Please check with the Recruiter to determine if your remote work location is allowed. Wawanesa Insurance is an Equal Opportunity Employer. Our organization participates in E-Verify. Wawanesa Insurance will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

• Provides remote technical support and services to external customers and/or internal field personnel • Troubleshooting customers’ applications and delivering consulting and education services • Focus on repair or refurbishment of complex instruments/systems/solutions • May occasionally visit customer site with account managers or applications engineers • Work with SalesForce CRM to maintain customer data and log interactions

• Demonstrates basic knowledge of the product and product features for one assigned brand. • Demonstrates basic knowledge of internal processes and system tools. • Manage customer service interactions by providing accurate and efficient resolution to incoming requests via phone, email and/or the Allegion online portal. • Gain proficiency in product to understand the needs and expectations of customers. • Follow standard operating procedures to support and resolve customer requests: order status, expedite and tracking, order modifications, document reprints, initiation of returns and replacement orders, credit & debits to customer accounts, provide product pricing and availability, as well as ad hoc product inquiries as needed. • Act as customer liaison when working with cross-functional teams to resolve customer requests. • Complete initial troubleshooting on return and warranty claims and escalate to the appropriate teams as necessary. • Effectively use CRM to gather and document service requests to pass along defect free cases to supporting departments for review and resolution as applicable. • Utilize and manage appropriate ERP business systems. • Proactively monitor and follow up on customer service requests daily to ensure timely customer resolution. • Accurately document service request in CRM to ensure data integrity for root cause problem solving activities across the business. • Meet all service level agreements as assigned. • Maintain active engagement in all training activities to ensure awareness of all Allegion product, policy, guideline, and procedure changes.

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." Job Summary This position is responsible for inbound and outbound contacts via an omnichannel approach to solve customer needs and expand relationships. Provide a high-quality service experience that generates creative leads. Answers predominantly routine inquiries, resolves problems that may require deviation from standard operating procedures, and promotes new products/services to expand customer relationships. Key Performance Indicators - First Call Resolution % - Customer Satisfaction rating - Sales Revenue ( CTV lead rate) - Quality Assurance scores - Average Handle Time - Utilization (Overall % of the time Colleagues are logged in and being productive) Principal Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include, but are not limited to the following: - Handles customer calls/correspondence for service, scheduling, and billing inquiries, turning great service into revenue-generating contacts - Offers Home Inspection leads to all customers who qualify - Cultivates and maintains ongoing customer relationships - General knowledge of the organization, products, and/or services - Excellent verbal communication skills with the ability to overcome objections and the ability to de-escalate situations - Uses a computerized system for identifying customer needs, tracking contacts, information gathering, and/or troubleshooting - Communicates with branch personnel to resolve service and scheduling issues - Initiates outbound customer service calls for various campaigns - Handles incoming calls from technicians to provide support. CANDIDATE SUMMARY Required Experience - 1-2 years of customer service experience preferred - 1-2 years of phone sales experience preferred - Ability to use a computer - Basic knowledge of Microsoft Word, Excel, and Windows - Ability to type 35 wpm preferred Required Leadership Traits and Characteristics - Good verbal, written, and interpersonal communication skills - Ability to overcome objections and problem-solve - Ability to work in a fast-paced environment - Good problem-solving skills - Ability to work a flexible schedule, including weekends and holidays - Must be dependable and consistently punctual for all scheduled shifts - A private home office/workspace suitable for working remotely during the scheduled shift - Broadband internet (25Mbps download & 5Mbps upload speeds) with the ability to hardwire via an Ethernet cable - Child / dependent care is necessary during the hours of the scheduled shift Formal Education, Qualifications, or Training - High school diploma or GED Why Choose Us? A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria. Click here to read more about our Total Rewards Program which includes:  Professional and Personal Growth - Multiple avenues to grow your career - Training and development programs available - Tuition Reimbursement benefits (for FT Colleagues) Health and Wellness - Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1 - Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more Savings and Retirement - 401(k) retirement plan with company-matching contributions Work-Life Balance - Vacation days & sick days - Company-paid holidays & floating holidays - A company mindset that prioritizes health, safety, and flexibility We are looking for individuals who want to make a difference where our customers live and work.  Is that you? This company is a Drug Free workplace. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities. California residents click here to review your privacy rights. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.