• Coordinate daily trip operations including: Ground handling, permits, slots, flight following, hotel and transportation arrangements • Serve as the primary point of contact and Account Executive for assigned Trip Support accounts • Maintain strong knowledge of all Trip Support products and effectively communicate them to customers • Build, strengthen, and maintain customer relationships

• Own the most complex engagements — those involving multiple product lines, deep integration requirements, regulatory constraints, or strategic retention stakes • Lead multi-session engagement programs for large enterprise customers: discovery, architecture review, configuration assessment, optimization design, and findings delivery • Produce executive-level health check presentations — translating technical findings into business risk and opportunity language for C-suite audiences • Engage directly on at-risk or NPS-distressed accounts when technical depth is the determining factor in retention outcome • Serve as the technical escalation point within your specialty lane for other SMEs • Develop internal reference materials: architecture playbooks, integration patterns, configuration standards, and engagement templates • Contribute to internal training on evolving product capabilities and emerging customer use cases • Lead structured product feedback sessions with Product Management — synthesizing intelligence across multiple engagements into prioritized, evidence-backed input

Job Description: Summary: The Operations Center at vRad provides world-class customer support to our clients by monitoring and facilitating radiology workflow processes that are critical to patient care on a 24/7 basis for hospitals, clinics and radiologists. To effectively meet this need, the Operations Support Representatives provide constant monitoring of incoming orders and images to: (I) ensure that all relevant clinical information has been submitted; (II) complete data order entry, on both a proactive and reactive basis; and (III) identify and/or troubleshoot non-technical issues. The Operations Center and its staff play a crucial role in assisting doctors and technicians when patient care requires additional information or radiologist-to-hospital conference calls. Properly supporting these activities requires processing a high volume of inbound and outbound phone calls with professional, courteous, and effective communication. Due to the nature of this business and its critical role in facilitating emergent patient care, multi-tasking, following procedure, extreme attention to detail, relationship management, regular and reliable attendance, and a sense of urgency are required. Essential Duties and Responsibilities: - Provide regular, reliable, and timely attendance for scheduled shifts - Monitor incoming orders and images to ensure that all necessary clinical information has been submitted (including image count verification) - Perform outbound calls requesting missing images, orders, worksheets or other information requested by doctors - Perform data entry of faxed orders - Verify hospitals requesting service are covered at the time of request - Answer inbound calls - Coordinate conference calls for doctors/RNs/rad techs - Identify and trouble-shoot issues (i.e. mismatched studies, etc.) - Provide documentation of all study activity - Other duties as assigned Qualifications/Education: - No education required - Two or more years of customer-related experience in a contact center environment preferred - Excellent verbal and written communication skills required - Strong sense of urgency and ability to multi-task - Ability to work in a team environment as well as work independently - Telephone etiquette skills are essential - Medical background a plus - Professional, courteous and respectful demeanor - High level of attention to detail necessary - Strong organizational and prioritization abilities - Demonstrates sound judgment and decision making abilities - Proficiency in a PC environment utilizing software/programs including Windows, Internet, Instant Messaging/Virtual Chat and general e-mail tools Job Classification: Sedentary – Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently. A sedentary job involves sitting most of the time. About vRad vRad (Virtual Radiologic) is a national teleradiology practice made up of 500+ radiologists who help expand access to lifesaving care for millions of patients each year. We're also a leader in radiologist workflow technology, supporting hospitals and groups across the country with innovative imaging solutions. Behind it all is a team that thrives in a casually professional, fast-paced, and collaborative environment. We take pride in what we do and in how we support each other, recognizing the extra effort it takes to deliver excellence every day. At vRad, your work truly makes a difference. As a Top Workplace Award winner, we’re known for our mission-driven culture, passion for innovation, and the energy our team brings to everything we do. vRad is an equal opportunity employer and welcomes all qualified applicants. vRad is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion or other legally protected status. For more information, visit https://www.vrad.com/team-member-careers/ vRad participates in E-Verify.

The T1 Customer Support Representative is responsible for resolving problems and providing proactive recommendations for products, services, and solutions to address issues impacting our top revenue customers (all over $1M). This role is responsible for taking appropriate actions to execute solutions, resolve or escalate issues to the team manager on behalf of the customer or sales representative. Additionally, this role will handle inbound email and chat contacts from T1 customers and sales representatives, and provide assistance with inquiries related to ordering, products, services, returns/exchanges, and delivery delays. This role has a remote work designation unless otherwise required by customer contract/needs (i.e., work on site for customer location(s)), all subject to change based on customer demands. Primary Responsibilities: - Resolve problems and proactively recommend the right products, services, and solutions to resolve Tier 1 customer or sales representative issues. - Take appropriate action to execute solutions, resolve, or escalate issues to team Manager on behalf of the customer or sales representative. - Assist with any additional service area based on business needs or performs special projects as needed. - Answer inbound email contacts from customers. - Assist T1 customers with inquiries related to ordering, products, services, returns/exchanges, delivery delays and other service inquiries. - Answer inbound chat (such as SCOE & forwarded customer email) contacts from sales representatives. - Assist sales representatives of T1 accounts with inquiries related to ordering, products, services, returns or exchanges, delivery delays or other service inquiries. - Document and report any errors in pricing, product descriptions, unit of measure, product availability or other service opportunities that do not meet company standards and escalate critical issues. - Other duties and responsibilities as assigned. Education and Experience: - Level of Formal Education: High School diploma or equivalent, Bachelors preferred - Area of Study: Customer Service - Years of Experience: Minimum 3-5 years of experience in related field - Type of Experience: Customer Service, Sales Support - Technical Competencies & Information Systems: Basic computer skills and the ability to use computers and technology for information, and to access information necessary to complete the job. - Skills & Abilities: - Excellent verbal and written communication skills. - Ability to work as a team player - Time Management skills, ability to multi-task - Organizational skills - Good customer relationship building skills - Demonstrated ability to initiate and analyze complex or undefined issues to determine proper course of action - Language Skills: Excellent communication in English (written and verbal) and interpersonal skills - Personal Attributes & Other/Preferred: - Strong customer service orientation - Self-Starter - Analytical - Able to succeed in an ambiguous environment About The ODP Corporation: The ODP Corporation is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC and ODP Business Solutions, LLC; The ODP Corporation empowers every business, professional, and consumer to achieve more every day. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned. Pay, Benefits & Work Schedule: The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button. How to Apply: Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button. Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled. Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law. We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance. Back in 1986, Office Depot® OfficeMax® started with one single store located in Ft. Lauderdale, Florida. The vision: a place where customers could purchase office supplies in bulk for very low prices. Fast forward 30+ years, and here we stand ­– a multi-billion-dollar business leader with 1,300+ stores and a world-class website serving millions of valued customers around the globe. As we look to the future, we are focused on remaining a world leader in business services, office supplies and trusted support. Our goal: to find new and exciting ways to help our customers be the best they can be – and turn “business as usual” upside down. With an amazing team of approximately 38,000 associates, we have an incredible variety of roles in which you can help contribute to the success of an innovative, forward-looking, business leader. Where do you see yourself? Retail Careers Supply Chain Careers Sales Careers Corporate Careers