Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." Job Summary This position is responsible for inbound and outbound contacts via an omnichannel approach to solve customer needs and expand relationships. Provide a high-quality service experience that generates creative leads. Answers predominantly routine inquiries, resolves problems that may require deviation from standard operating procedures, and promotes new products/services to expand customer relationships. Key Performance Indicators - First Call Resolution % - Customer Satisfaction rating - Sales Revenue ( CTV lead rate) - Quality Assurance scores - Average Handle Time - Utilization (Overall % of the time Colleagues are logged in and being productive) Principal Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include, but are not limited to the following: - Handles customer calls/correspondence for service, scheduling, and billing inquiries, turning great service into revenue-generating contacts - Offers Home Inspection leads to all customers who qualify - Cultivates and maintains ongoing customer relationships - General knowledge of the organization, products, and/or services - Excellent verbal communication skills with the ability to overcome objections and the ability to de-escalate situations - Uses a computerized system for identifying customer needs, tracking contacts, information gathering, and/or troubleshooting - Communicates with branch personnel to resolve service and scheduling issues - Initiates outbound customer service calls for various campaigns - Handles incoming calls from technicians to provide support. CANDIDATE SUMMARY Required Experience - 1-2 years of customer service experience preferred - 1-2 years of phone sales experience preferred - Ability to use a computer - Basic knowledge of Microsoft Word, Excel, and Windows - Ability to type 35 wpm preferred Required Leadership Traits and Characteristics - Good verbal, written, and interpersonal communication skills - Ability to overcome objections and problem-solve - Ability to work in a fast-paced environment - Good problem-solving skills - Ability to work a flexible schedule, including weekends and holidays - Must be dependable and consistently punctual for all scheduled shifts - A private home office/workspace suitable for working remotely during the scheduled shift - Broadband internet (25Mbps download & 5Mbps upload speeds) with the ability to hardwire via an Ethernet cable - Child / dependent care is necessary during the hours of the scheduled shift Formal Education, Qualifications, or Training - High school diploma or GED Why Choose Us? A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria. Click here to read more about our Total Rewards Program which includes:  Professional and Personal Growth - Multiple avenues to grow your career - Training and development programs available - Tuition Reimbursement benefits (for FT Colleagues) Health and Wellness - Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1 - Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more Savings and Retirement - 401(k) retirement plan with company-matching contributions Work-Life Balance - Vacation days & sick days - Company-paid holidays & floating holidays - A company mindset that prioritizes health, safety, and flexibility We are looking for individuals who want to make a difference where our customers live and work.  Is that you? This company is a Drug Free workplace. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities. California residents click here to review your privacy rights. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.

• Coordinate daily trip operations including: Ground handling, permits, slots, flight following, hotel and transportation arrangements • Serve as the primary point of contact and Account Executive for assigned Trip Support accounts • Maintain strong knowledge of all Trip Support products and effectively communicate them to customers • Build, strengthen, and maintain customer relationships

• Own the most complex engagements — those involving multiple product lines, deep integration requirements, regulatory constraints, or strategic retention stakes • Lead multi-session engagement programs for large enterprise customers: discovery, architecture review, configuration assessment, optimization design, and findings delivery • Produce executive-level health check presentations — translating technical findings into business risk and opportunity language for C-suite audiences • Engage directly on at-risk or NPS-distressed accounts when technical depth is the determining factor in retention outcome • Serve as the technical escalation point within your specialty lane for other SMEs • Develop internal reference materials: architecture playbooks, integration patterns, configuration standards, and engagement templates • Contribute to internal training on evolving product capabilities and emerging customer use cases • Lead structured product feedback sessions with Product Management — synthesizing intelligence across multiple engagements into prioritized, evidence-backed input

Job Description: Summary: The Operations Center at vRad provides world-class customer support to our clients by monitoring and facilitating radiology workflow processes that are critical to patient care on a 24/7 basis for hospitals, clinics and radiologists. To effectively meet this need, the Operations Support Representatives provide constant monitoring of incoming orders and images to: (I) ensure that all relevant clinical information has been submitted; (II) complete data order entry, on both a proactive and reactive basis; and (III) identify and/or troubleshoot non-technical issues. The Operations Center and its staff play a crucial role in assisting doctors and technicians when patient care requires additional information or radiologist-to-hospital conference calls. Properly supporting these activities requires processing a high volume of inbound and outbound phone calls with professional, courteous, and effective communication. Due to the nature of this business and its critical role in facilitating emergent patient care, multi-tasking, following procedure, extreme attention to detail, relationship management, regular and reliable attendance, and a sense of urgency are required. Essential Duties and Responsibilities: - Provide regular, reliable, and timely attendance for scheduled shifts - Monitor incoming orders and images to ensure that all necessary clinical information has been submitted (including image count verification) - Perform outbound calls requesting missing images, orders, worksheets or other information requested by doctors - Perform data entry of faxed orders - Verify hospitals requesting service are covered at the time of request - Answer inbound calls - Coordinate conference calls for doctors/RNs/rad techs - Identify and trouble-shoot issues (i.e. mismatched studies, etc.) - Provide documentation of all study activity - Other duties as assigned Qualifications/Education: - No education required - Two or more years of customer-related experience in a contact center environment preferred - Excellent verbal and written communication skills required - Strong sense of urgency and ability to multi-task - Ability to work in a team environment as well as work independently - Telephone etiquette skills are essential - Medical background a plus - Professional, courteous and respectful demeanor - High level of attention to detail necessary - Strong organizational and prioritization abilities - Demonstrates sound judgment and decision making abilities - Proficiency in a PC environment utilizing software/programs including Windows, Internet, Instant Messaging/Virtual Chat and general e-mail tools Job Classification: Sedentary – Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently. A sedentary job involves sitting most of the time. About vRad vRad (Virtual Radiologic) is a national teleradiology practice made up of 500+ radiologists who help expand access to lifesaving care for millions of patients each year. We're also a leader in radiologist workflow technology, supporting hospitals and groups across the country with innovative imaging solutions. Behind it all is a team that thrives in a casually professional, fast-paced, and collaborative environment. We take pride in what we do and in how we support each other, recognizing the extra effort it takes to deliver excellence every day. At vRad, your work truly makes a difference. As a Top Workplace Award winner, we’re known for our mission-driven culture, passion for innovation, and the energy our team brings to everything we do. vRad is an equal opportunity employer and welcomes all qualified applicants. vRad is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion or other legally protected status. For more information, visit https://www.vrad.com/team-member-careers/ vRad participates in E-Verify.