• Play a key role in maintaining our cloud platform, including Kubernetes, Microservices, MongoDB, RabbitMQ, MySQL, Windows Server VM Infrastructure, Orchestration Engines, CI/CD and Monitoring platforms. • Execute projects that rollout new platform maintenance features, automate tasks, or other big picture changes. • Deploy new features and releases of our software into Kubernetes via Helm. • Troubleshoot performance issues or errors thrown by the cloud platform or application. • Mentor others towards technical and procedural success and providing daily operational support to our DevOps team members. • Action Request Tickets from other teams in support of their needs. • Monitoring and maintaining our Platform’s uptime, resiliency and performance. • Lead, participate, or execute within the incident management process. • Configure, monitor, research, and evaluate workload performances on Google Cloud Platform and Microsoft Azure Clouds. • Ensure adherence to security best practices and compliance standards.

Why you: Do you thrive on solving tough problems—even under pressure? Are you motivated by fast-paced environments with continuous learning opportunities? Do you enjoy collaborating with a team of peers who push you to constantly up your game? At Pythian, we are building a next-generation Site Reliability Engineering team. We need motivated and talented individuals on our teams, and we want you! You’ll act as a technology leader, advisor for our clients, and mentor for other team members. Projects would include infrastructure architecture, automation, and intelligent monitoring systems from design through implementation. If you Love Your Data and want to Love Your Career, this could be the job for you! If this is you, and you wonder what it would be like to work at Pythian, reach out to us and find out! Intrigued to see what a life is like at Pythian? Check out #pythianlife on LinkedIn and follow @loveyourdata on Instagram! Not the right job for you? Check out what other great jobs Pythian has open around the world! Pythian Careers What you will be doing: - Operate, maintain, and administer solutions contributing to customer infrastructure's operational efficiency, availability, and visibility. - Planning maintenance activity, design documentation, and standard procedures - Provide Root Cause Analysis reports for outages/incidents (ITIL - Problem Management) - Observe and provide feedback on the current state of the client’s infrastructure, and identify opportunities to improve resiliency, reduce incident occurrence, and automate repetitive administrative and operational tasks. - Contribute to, improve, and maintain team documentation about client systems and infrastructure, procedures, policies, and schedules. - Gather and document information about client environments through audit activities, and analyze the information to identify opportunities for improvement and application of best practices. - Work collaboratively with teammates to contribute to the continuous improvement of our working culture. - Act as a technology leader for clients, as well as drive client discussions on technology road maps. - Participate in an on-call rotation in an escalation capacity. What we need from you: - Experience working with Google and AWS Clouds (including infrastructure as code deployment with Cloud Formation, Terraform, Opsworks, etc) - Scripting and automation of administrative tasks using Python and Scala is a must - Solid understanding of microservices architecture and container technologies (Kubernetes is a must, Docker, lxc, etc) - Clear understanding of software development lifecycles and best practices from an infrastructure point of view (PRs, merge, rebase, etc) - Understanding the end-to-end operations of a ‘Business System’ vs components. - Comprehensive systems hardware and network troubleshooting experience - Common Linux distribution platform installation, configuration, performance tuning, and cloud migration. - TCP/IP networking, NIC bonding, and network services configuration (DNS, NTP, DHCP, SMTP, etc) - Operation and administration of virtual infrastructure, including experience with at least one hypervisor (VMware, Hyper-V, KVM, etc.) - Ability to describe IaaS, PaaS, SaaS, pros and cons of each, use cases for virtualization and cloud - Administration of web servers and supporting technologies, including network load balancers - Experience with the design, development, and deployment of Puppet - System and application error investigation, troubleshooting of access/availability issues including deep multi-system root cause analysis - Experience managing networking devices, such as switches and firewalls from a variety of vendors - Solid understanding of DevOps tools, processes, and culture - Ability to pick up new technologies quickly - Ability to provide accurate work scheduling and task estimations for work delivery What you will receive: - Love your career: Competitive total rewards package. Blog during work hours; take a day off and volunteer for your favorite charity. - Love your work/life balance: Flexibly work remotely from your home, there’s no daily travel requirement to an office! All you need is a stable internet connection. - Love your coworkers: Collaborate with some of the best and brightest in the industry! - Love your development: Hone your skills or learn new ones with our substantial training allowance; participate in professional development days, attend training, become certified, whatever you like! - Love your workspace: We give you all the equipment you need to work from home including a laptop with your choice of OS, and an annual budget to personalize your work environment! - Love yourself: Pythian cares about the health and well-being of our team. You will have an annual wellness budget to make yourself a priority (use it on gym memberships, massages, fitness and more). Additionally, you will receive a generous amount of paid vacation and sick days, as well as a day off to volunteer for your favorite charity. Hiring Disclaimer - The successful applicant will need to fulfill the requirements necessary to obtain a background check. - Accommodations are available upon request for candidates taking part in any aspect of the selection process. - Pythian is looking to fill this position as soon as possible as this position is for an active and open position. AI Disclaimer Pythian may utilize Enterprise Generative Artificial Intelligence (AI) tools or features throughout its hiring process. These tools help us manage high volumes of applications efficiently and may be employed to review applications, analyze resumes, and assist with other recruitment steps. While Pythian uses AI in its hiring process, it does not substitute for human judgment. Our Talent Acquisition Team reviews all AI-generated recommendations, and the system is subject to regular bias audits to ensure fairness and compliance with all applicable employment and human rights laws. All final hiring decisions are made by, and remain the responsibility of, human decision-makers. By applying for this position, you consent to Pythian’s use of these AI tools in the evaluation of your application. You have the right to request a human review of any solely AI-driven decision or to request an accommodation. Should you require further details regarding the processing of your data, please reach out to us.

• Plan, design, and execute end-to-end deployment projects for our cloud call-handling solutions. • Work closely with customers to understand their needs and ensure successful implementations. • Provide advanced technical training and knowledge transfer to customers throughout the deployment process. • Collaborate with engineering teams on complex technical solutions and troubleshooting. • Be a trusted advisor to our customers. • Provide ongoing support during deployment, including working after hours on installations and post-implementation assistance. • Champion a customer-centric approach within the team. • Continuously improve our deployment processes and documentation to ensure efficiency and scalability. • Work effectively across internal teams (Sales, Engineering, Customer Success, and Support) to ensure seamless project delivery. • Maintain strong communication with leadership and stakeholders.

• Take ownership of complex software projects from conception to deployment. • Manage software delivery scope, risk, and timeline. • Possesses strong rapid prototyping skills and can quickly translate concepts into working code. • Contribute to both front-end and back-end development using cloud technology. • Develop innovative solutions using generative AI technologies. • Conduct code reviews to ensure code quality and adherence to best practices. • Create and maintain documentation on software architecture, design, deployment, disaster recovery, and operations. • Identify and resolve technical challenges effectively. • Stay updated with the latest trends and advancements. • Work closely with product team, business team, and other stakeholders. • Design, develop, and implement applications and modules, including custom reports, interfaces, and enhancements. • Analyze and understand the functional and technical requirements of applications, solutions, and systems and translate them into software architecture and design specifications. • Develop and execute unit tests, integration tests, and other testing strategies to ensure the quality of the software. • Identify and resolve software bugs and performance issues. • Work closely with cross-functional teams, including product management, design, and QA, to deliver high-quality software on time. • Maintain detailed documentation of software designs, code, and development processes. • Customize modules to meet specific business requirements. • Work on integrating with other systems and platforms to ensure seamless data flow and functionality. • Provide ongoing support and maintenance for applications, ensuring that they operate smoothly and efficiently.