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Axon logo
Axon

Formerly known as TASER International, Axon is a leading safety technology company offering smart weapons, cameras, evidence management, and automated reporting solutions for law e

Technical Field Deployment Engineer, 911 Systems

Location

District Of Columbia + 1 moreAll locations: District Of Columbia | Washington

Posted

49 days ago

Salary

$88.2K - $135.2K / year

Seniority

Lead

Bachelor Degree8 yrs expEnglishAWSCloudFirewallsVoIP

Job Description

Technical Field Deployment Engineer, 911 Systems

Axon

• Plan, design, and execute end-to-end deployment projects for our cloud call-handling solutions. • Work closely with customers to understand their needs and ensure successful implementations. • Provide advanced technical training and knowledge transfer to customers throughout the deployment process. • Collaborate with engineering teams on complex technical solutions and troubleshooting. • Be a trusted advisor to our customers. • Provide ongoing support during deployment, including working after hours on installations and post-implementation assistance. • Champion a customer-centric approach within the team. • Continuously improve our deployment processes and documentation to ensure efficiency and scalability. • Work effectively across internal teams (Sales, Engineering, Customer Success, and Support) to ensure seamless project delivery. • Maintain strong communication with leadership and stakeholders.

Job Requirements

  • Bachelor's degree in a technical field (or equivalent experience)
  • At least 8+ years of experience in a technical role related to VoIP (e.g., PBX, Call Center)
  • Proven knowledge of AWS cloud infrastructure
  • Proven experience in planning, executing, and delivering complex projects
  • Strong communication, interpersonal, and conflict-resolution skills
  • Ability to manage multiple priorities and work effectively under pressure
  • Excellent analytical and problem-solving skills
  • Experience with network infrastructure, including routers, firewalls, and the OSI model
  • Ability to travel up to 50% of the time

Benefits

  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • And yes, we have snacks in our offices

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