Appspace

• Own the customer experience: adoption and value of Appspace, customer satisfaction and retention • Conduct frequent check-in meetings with assigned customers as prescribed to ensure smooth operation of our software and identify challenges • Drive subscription renewal and/or expansion process following prescribed process and utilizing appropriate tools and resources as needed • Collaborate with fellow team members in sales and marketing as needed for larger expansion opportunities • Promote customer awareness of new releases and features, provide insight through other use cases, and offer insightful reporting and analytics • Serve as the customer advocate, facilitating open discussions at all times • Help resolve customer questions and/or find the answer working with internal teams • Escalate support tickets as needed to ensure timely resolution of technical problems • Deliver or arrange training sessions as needed for technical and non-technical users • Communicate effectively and contribute to the broader CSM team best practices • Product setup or configuration assistance

• Own end-to-end delivery of strategic professional services projects, including space reservation systems, intranet infrastructure deployments, and digital signage implementations. • Develop and manage project charters, scopes of work, timelines, budgets, risk logs, and stakeholder communication plans from kickoff through go-live. • Coordinate cross-functional delivery teams – Solution Architects, Business Consultants, and partner vendors – ensuring on-time, on-budget delivery aligned to client expectations. • Proactively identify and mitigate project risks, escalating appropriately while maintaining client confidence throughout the engagement. • Conduct project retrospectives and post-implementation reviews to capture lessons learned and strengthen delivery methodology. • Support executive-level discovery sessions and workshops to understand client business objectives, operational challenges, and technology environments.

Role Description As the Performance Engineering Lead, you will be responsible for building and owning Appspace's performance engineering capability from the ground up. This is a foundational role — you will define the strategy, select the toolchain, establish the first baselines across our product suite, and integrate performance gates directly into our CI/CD pipeline. You will serve as the technical authority on all performance decisions, ensuring that every service boundary in Appspace's platform is covered by a measurable, enforceable performance contract. As we scale our AI-driven development lifecycle (AIDLC), you will also ensure that AI-generated code meets the same performance standards as human-written code — making automation the enforcer of quality, not a bypass of it. - Own end-to-end performance testing strategy across all Appspace product lines — Digital Signage, Space Reservation, Visitor Management, and Intranet. - Design, build, and maintain a performance testing framework using k6 (primary) and Locust, with a baseline artifact store in Google Cloud Storage. - Establish performance baselines for critical user journeys and service boundaries, starting with Signage as the highest-traffic product line. - Integrate automated performance gates into the CI/CD pipeline, ensuring regressions are caught before they reach production. - Leverage AI and AI tools throughout the entire test lifecycle—from generating test cases, optimizing test execution schedules, to autonomously monitoring test results and identifying performance degradation patterns. - Define and enforce performance SLAs — including p95 latency targets, throughput thresholds, and error rate limits — across all product domains. - Work closely with AI Delivery Leads in each product squad to ensure that AI-generated code touching service boundaries triggers automated load test candidates in the pipeline. - Co-author performance test plans with domain engineers across Signage, Space+Visitor, Intranet, and Core Platform squads. - Build and operate regression detection alerting, feeding results into the AIDLC metrics framework and engineering leadership dashboards. - Champion performance engineering best practices across globally distributed engineering teams. - Communicate performance posture, test coverage progress, and regression trends accurately and regularly to engineering leadership. - Grow the function over time — mentoring a Phase 2 AI QE / Performance Engineer sourced from the internal QA retraining programme. Qualifications - Degree in Computer Science, Software Engineering, or equivalent. - Minimum 7 years' experience in software engineering including at least 4 years of strong focus on performance testing, load testing, or site reliability engineering for multi-tenant, SaaS applications. - Proven hands-on experience designing and executing load and performance test strategies at scale — not just running tools, but owning the programme. - Strong proficiency with k6 and/or Locust for scripting and executing load tests against REST APIs and web applications. - Experience integrating performance tests into CI/CD pipelines (e.g., GitHub Actions, Bamboo, Jenkins) as quality gates. - Experience with Google Cloud Platform (GCP) and Kubernetes — ability to reason about infrastructure behaviour under load. - Practical familiarity and hands-on experience using Generative AI tools (e.g., Claude, Cursor) to augment test development, scripting, or analysis workflows. - Proficiency in Python and/or JavaScript/TypeScript for test scripting and tooling automation. - Strong understanding of microservices architecture, API design, and distributed system performance characteristics. - Experience with observability tooling — Grafana, Prometheus, Cloud Monitoring, or equivalent — for baseline measurement and regression detection. - Experience with version control tools (Git) and familiarity with trunk-based development workflows. - Strong analytical and problem-solving skills — able to diagnose performance regressions from first principles, not just tooling output. - Excellent communication skills, both written and verbal — able to translate technical performance data into clear engineering and leadership narratives. - Ability to work independently in a globally distributed team environment across time zones. Requirements - Experience working with or evaluating AI-generated code in an engineering pipeline context. - Familiarity with chaos engineering principles and tooling (e.g., Chaos Monkey, Gremlin). - Experience with SQL and/or NoSQL databases (e.g., MongoDB, PostgreSQL) and understanding of database performance under load. - Experience with BrowserStack or equivalent cross-browser and cross-device performance testing. - Background in SRE or platform engineering at a SaaS company. Benefits - For all our KL based team members, we offer a variety of benefits from competitive salaries, medical, dental and vision coverage, mental health resources, a 14 week maternity leave program and transport/parking allowance. - 20 Days PTO - Flexible work schedules - Remote work opportunities - Paid company holidays - Appspace Quiet Fridays (No non-essential internal meetings scheduled) - A casual dress work environment

• Be the technical anchor for a global platform footprint that includes a mix of Azure IaaS/PaaS, Google Cloud Platform (GCP), Kubernetes, and various data platforms. • Identify manual "toil" and replace it with automated workflows for monitoring, change management, and routine administration of large-scale VM environments to ensure a positive ROI. • Lead the integration of AI tools for automated code reviews, development frameworks, and predictive log analysis to drive departmental velocity and efficiency. • Design and maintain "self-service" deployment frameworks and CI/CD pipelines (GitHub Actions, Bamboo) using Infrastructure as Code (Bicep, Terraform). • Evaluate platform components to determine the most cost-effective path: automating the current state or migrating features to modern, shared architectures. • Design and maintain a comprehensive observability stack across Azure and GCP (metrics, logs, traces) to identify performance bottlenecks and proactively address system defects. • Partner with engineering, security and operations teams to ensure new features are "born" with reliability, security and automated delivery in mind; Ensure adherence to security best practices and compliance standards (SOC2, HIPAA, ISO 27001) and operational excellence with cost efficiency. • Investigate complex performance defects by following log trails across web, application, and database tiers (SQL Server, MongoDB, MySQL). • Ensure all platforms meet security standards (SOC2, HIPAA, ISO 27001) through automated policy enforcement across Azure and GCP.

• Deliver Appspace Intranet configurations for new and existing customers, delivering configuration, content setup, and preparation for go-live. • Serve as the primary implementation resource, setting clear expectations with internal teams to communicate to customers, managing timelines, and maintaining strong communication with the organization throughout each engagement. • Configure and validate Appspace Intranet environments to meet each customer's specific structural, design, and content requirements. • When required, deliver tailored onboarding sessions and training to customer administrators and content managers, enabling self-sufficiency post-launch. • When required, consult on intranet best practices including information architecture, content governance, navigation design, and user experience to set customers up for long-term success. • Implement Appspace Internal Communications features including news feeds, announcements, targeted content channels, and employee engagement tools. • Advise on internal communications strategy – helping to structure content hierarchies, define publishing workflows, and reach the right audiences effectively. • Support structured migration engagements for customers transitioning from Legacy Platforms to the Appspace Intranet platform. • Analyze and map source content structures, site architecture, and user permissions from legacy environments to equivalent Appspace configurations. • Develop and execute structured QA checklists for each implementation and migration, covering content accuracy, navigation integrity, permissions, and core feature functionality.

• Own end-to-end delivery of strategic professional services projects, including space reservation systems, intranet infrastructure deployments, and digital signage implementations. • Develop and manage project charters, scopes of work, timelines, budgets, risk logs, and stakeholder communication plans from kickoff through go-live. • Coordinate cross-functional delivery teams – Solution Architects, Business Consultants, and partner vendors – ensuring on-time, on-budget delivery aligned to client expectations. • Proactively identify and mitigate project risks, escalating appropriately while maintaining client confidence throughout the engagement. • Conduct project retrospectives and post-implementation reviews to capture lessons learned and strengthen delivery methodology. • Support executive-level discovery sessions and workshops to understand client business objectives, operational challenges, and technology environments. • Maintain a deep, current understanding of Appspace's product suite — including space reservation, digital signage, and intranet solutions — to provide credible strategic consultation. • Connect customers to internal subject matter experts, contributing to the development of repeatable delivery playbooks, solution templates, and best practice documentation for the Professional Services team. • Support customers on platform governance, content strategy, information architecture, and utilization analytics to maximize ROI. • Serve as a trusted advisor to enterprise customers, providing guidance on Appspace solutions, platform capabilities, and workplace experience best practices. • Partner with Sales and Customer Success teams to scope new service opportunities, contribute to pre-sales support, and develop compelling services proposals. • Provide structured feedback to Product and Engineering teams based on client insights, deployment patterns, and market trends to inform the Appspace product roadmap. • Contribute to the continuous improvement of service offerings, delivery processes, and team operational excellence.

• Deliver Appspace Intranet configurations for new and existing customers, delivering configuration, content setup, and preparation for go-live. • Serve as the primary implementation resource, setting clear expectations with internal teams to communicate to customers, managing timelines, and maintaining strong communication with the organization throughout each engagement. • Configure and validate Appspace Intranet environments to meet each customer's specific structural, design, and content requirements. • When required, deliver tailored onboarding sessions and training to customer administrators and content managers, enabling self-sufficiency post-launch. • Implement Appspace Internal Communications features including news feeds, announcements, targeted content channels, and employee engagement tools. • Advise on internal communications strategy – helping to structure content hierarchies, define publishing workflows, and reach the right audiences effectively. • Support structured migration engagements for customers transitioning from Legacy Platforms to the Appspace Intranet platform. • Maintain a clear migration checklist and sign-off process to ensure every engagement meets a consistent quality bar prior to customer acceptance.

Role Description Are you a results-driven project leader with a passion for workplace technology and a talent for strategic consulting? Do you thrive at the intersection of delivery excellence and trusted client advisory? Appspace is seeking an experienced Project Manager to join our Appspace Professional Services team. In this role, you will lead high-impact professional services engagements – spanning space reservation, intranet, and digital signage projects – while serving as a strategic advisor who helps enterprise customers unlock the full potential of the Appspace platform. You will report directly to the Manager, Strategic Professional Services, and work alongside a team of Solution Architects and Solutions Consultants to drive adoption, empower workplace experience transformation, and deliver measurable outcomes for our clients. A Day in the Life of a Project Manager - Project Leadership & Delivery - Own end-to-end delivery of strategic professional services projects, including space reservation systems, intranet infrastructure deployments, and digital signage implementations. - Develop and manage project charters, scopes of work, timelines, budgets, risk logs, and stakeholder communication plans from kickoff through go-live. - Coordinate cross-functional delivery teams – Solution Architects, Business Consultants, and partner vendors – ensuring on-time, on-budget delivery aligned to client expectations. - Proactively identify and mitigate project risks, escalating appropriately while maintaining client confidence throughout the engagement. - Conduct project retrospectives and post-implementation reviews to capture lessons learned and strengthen delivery methodology. - Support executive-level discovery sessions and workshops to understand client business objectives, operational challenges, and technology environments. - Platform Expertise & Best Practices - Maintain a deep, current understanding of Appspace's product suite — including space reservation, digital signage, and intranet solutions — to provide credible strategic consultation. - Connect customers to internal subject matter experts, contributing to the development of repeatable delivery playbooks, solution templates, and best practice documentation for the Professional Services team. - Support customers on platform governance, content strategy, information architecture, and utilization analytics to maximize ROI. - Serve as a trusted advisor to enterprise customers, providing guidance on Appspace solutions, platform capabilities, and workplace experience best practices. - Cross-Functional Collaboration - Partner with Sales and Customer Success teams to scope new service opportunities, contribute to pre-sales support, and develop compelling services proposals. - Provide structured feedback to Product and Engineering teams based on client insights, deployment patterns, and market trends to inform the Appspace product roadmap. - Contribute to the continuous improvement of service offerings, delivery processes, and team operational excellence. Qualifications - 5+ years of professional experience in workplace technology, SaaS implementation, enterprise IT, or management consulting. - Proven track record of leading and delivering complex, multi-stakeholder technology projects from initiation through completion. - Strong consultative skillset — able to conduct discovery, assess client needs, and translate them into actionable strategies and recommendations. - Exceptional communication and presentation skills; comfortable engaging C-suite executives, IT leaders, and end users alike. - Demonstrated experience with change management principles and driving successful user adoption of enterprise platforms. - Ability to operate both as a strategic advisor and a hands-on project executor, adapting to the needs of each engagement. - Strong organizational skills with the ability to manage multiple priorities and client engagements simultaneously. Preferred Skills - Project management certification (PMP, PRINCE2, or equivalent) or a formal background in professional services delivery. - Consultative services experience in a customer-facing technology advisory or implementation role, ideally within a SaaS organization. - Familiarity with workplace experience technologies, including space reservation platforms, digital signage, or internal communications solutions (Appspace experience is a strong plus). - Experience developing and delivering customer enablement programs or workshops for enterprise audiences. - Knowledge of workplace strategy frameworks, hybrid work models, or facilities and workplace management best practices. - Exposure to enterprise integrations common in workplace tech deployments (HRIS, IWMS, AV systems, SSO/directory services, MS 365). - Bachelor's degree in Business, Technology, or a related field. Benefits - Competitive salaries. - Employer paid medical, dental and vision coverage. - Mental health resources. - Flexible work schedules. - Remote work opportunities. - A casual dress work environment. - Reduced working hours in August. - Appspace Quiet Fridays (No non-essential internal meetings scheduled). - Gym allowance. - Training allowance. - Training days off.

• Ensure prompt and professional qualification of warm leads and converting them to opportunities for Sales • Leverage several software platforms including Salesforce, SalesLoft, Chili Piper, and more in a coordinated way with the rest of the team • Maintain a self-starter attitude while creating outreach strategies for new lead generation • Research and improve the overall quality of leads by supplementing lead and account data using online research • Attend product training and develop an understanding of our product and services • Monitor and attend meetings with prospects while handling the introductions and follow-up • Be the first point of contact for new business prospects and determine the next steps for each prospect moving forward • Establish active communication and engagement with prospects to create new leads and sales openings • Collaborate with sales by bringing innovative lead generation ideas to each weekly meeting

• Play a key role in maintaining our cloud platform, including Kubernetes, Microservices, MongoDB, RabbitMQ, MySQL, Windows Server VM Infrastructure, Orchestration Engines, CI/CD and Monitoring platforms. • Execute projects that rollout new platform maintenance features, automate tasks, or other big picture changes. • Deploy new features and releases of our software into Kubernetes via Helm. • Troubleshoot performance issues or errors thrown by the cloud platform or application. • Mentor others towards technical and procedural success and providing daily operational support to our DevOps team members. • Action Request Tickets from other teams in support of their needs. • Monitoring and maintaining our Platform’s uptime, resiliency and performance. • Lead, participate, or execute within the incident management process. • Configure, monitor, research, and evaluate workload performances on Google Cloud Platform and Microsoft Azure Clouds. • Ensure adherence to security best practices and compliance standards.