Appspace

• Own the customer experience: adoption and value of Appspace, customer satisfaction and retention • Conduct frequent check-in meetings with assigned customers as prescribed to ensure smooth operation of our software and identify challenges, if applicable • Drive subscription renewal and/or expansion process following prescribed process and utilizing appropriate tools and resources as needed • Collaborate with fellow team members in sales and marketing as needed for larger expansion opportunities and leveraging select customers as sales reference and/or case studies. • Promote customer awareness of new releases and features, provide insight through other use cases, and offer insightful reporting and analytics to continuously ensure maximum adoption and delight with Appspace platform • Serve as the customer advocate, facilitating open discussions at all times • Help resolve customer questions and/or find the answer working with internal teams strive to continuously learn and improve knowledge base • Escalate support tickets as needed to ensure timely resolution of technical problems and until resolved, provide timely updates/communication back to the customer • Deliver or arrange training sessions as needed for technical and non-technical users • Communicate effectively and contribute to the broader CSM team best practices • Product setup or configuration assistance

• Strategic Advisor: Guide customers on Appspace best practices, technology strategy, and product features. Articulate the value of the whole Appspace platform. Develop, document and execute a success plan that aligns with the customer’s strategic goals. • Customer Feedback Champion: Collect feedback and identify roadblocks to inform product development, go-to-market strategy, and leadership. • Product Liaison: Bridge the gap between customers and product engineering to develop new solutions and influence the product roadmap. Be the voice of the customer. • Issue Resolution Expert: De-escalate and resolve critical customer issues, including navigating disruptions and custom integrations. • Growth Strategist: Build and execute account plans to mitigate risk, drive growth with cross-sell and expansion for your customer portfolio. • Executive Engagement: Lead in-person business reviews with C-suite executives and technical leaders within your customer. Engage the appropriate Appspace team/resource to “be in the room” to achieve successful outcomes. • Data-Driven Insights: Track key customer signals to identify healthy/unhealthy customer accounts, identify trends and areas for improvement. • Sales Collaboration: Manage relationships with Sales Leadership and Account Executives in cross-sell opportunities but also general account management. Report on performance and share best practices with sales teams. • Churn & Growth Forecasting: Forecast churn and growth for your leadership team. • Team Leader: Help onboard new team members, lead training sessions, and share knowledge with peers. • In person strategic business reviews: Conduct business reviews onsite with customers and Appspace leadership, expected travel 25%

Role Description We're looking for a Senior Partner Account Manager to own the GTM Strategy and Delivery with a strategic partner across North America. This is a hunter role that requires the successful candidate to possess strong business development skills and an aptitude for cultivating and growing relationships within a single account. The PAM will report to the Sr. Director of Partnerships as part of the Appspace Partner Organization. The PAM will work closely with and support the Appspace Go-to-Market (GTM) team, including strategic alignment with Appspace Sales and Customer Success Teams. The preferred candidate will demonstrate a documented track record of meeting and exceeding sales quotas. This position requires approximately 40% travel across multiple regions and time zones. A Day in the Life of a Partner Account Manager - Drive organization alignment with assigned partners, including executives, sales, marketing, technical teams, and business operations. - Develop and execute annual business plans that detail specific sales and tactical strategies to meet or exceed the assigned revenue target. - Educate partners on Appspace product/services portfolio, partner programs, and enablement tools. - Represent Appspace at industry and partner events. - Build partner account plans and drive regular internal and external account reviews to ensure success against predefined KPIs. - Provide clear weekly updates to Appspace GTM leadership on revenue forecasts, the sales pipeline, and closed sales. - Develop complete mastery of sales acumen, partner enablement, operations, and industry knowledge. - Determine creative ways to differentiate Appspace from the competition and ensure a dominant position in assigned partner accounts. Qualifications - A hunter mentality with strong business development experience. - Bachelor’s degree or equivalent experience in business or sales management is required. - 3+ years of documented partner management success in a similar role, including employee communications, workplace experience, facilities, or AV/IT industries. - Demonstrated track record of meeting or exceeding goals and objectives. - Ability to work in a fast-paced environment and manage multiple tasks efficiently. - Advanced indirect revenue and lead generation knowledge, including knowledge of all facets of the sales process and experience in forming successful relationships. - Advanced understanding of the basics of business development, with the ability to implement go-to-market strategies with 3rd parties. - Ability to proactively generate leads, work under a quota, and effectively maintain/expand business relationships through email, phone, and face-to-face contact. - Efficiently deliver the Appspace value proposition and provide a high-level product demo. - A team player who is capable of high performance and flexibility, working in a dynamic environment. - Excellent selling and interpersonal skills. - Excellent presentation, written, and verbal communication skills. - Must be well-organized and attentive to details. - Proficiency in the use of Microsoft Office Suite, Google Suite, and Salesforce. - Proficiency in the use of Salesforce or other similar CRM systems. - Experience with MEDDPICC or other pertinent sales processes. Benefits - Competitive salaries, medical, dental and vision coverage. - Disability coverage and employer paid life insurance. - Mental health resources and 401(k) plan. - Fully paid parental leave program. - Generous PTO. - Flexible work schedules and remote work opportunities. - Paid company holidays. - Appspace Quiet Fridays (No non-essential internal meetings scheduled). - A casual dress work environment. - A company provided laptop.

• Manage the Appspace Partner Desk, including new partner leads, onboarding, and day-to-day management of assigned Partners • Educate partners on Appspace product/services portfolio, partner programs, and enablement tools • Provide sales presentations to Partner AMs, SEs, Solution Architects, Product teams, and Marketing teams • Represent Appspace at industry and partner events • Provide clear weekly updates to Appspace GTM leadership on pipeline and revenue forecast • Work closely with Appspace Sellers and Customer Success Teams to support account growth and renewal retention • Develop complete mastery of sales acumen, partner enablement, operations, and industry knowledge • Determine creative ways to differentiate Appspace from the competition and ensure a dominant position in assigned partner accounts

• Own and Optimize Paid Media Programs • Optimize Website Performance • Collaborate Across the Marketing & Revenue Team

• Own and Optimize Paid Media Programs • Manage and allocate multi-channel paid media budgets across Google Ads (Search, Display, P-Max), LinkedIn Campaign Manager, 6sense, and Meta Ads—continuously rebalancing based on pipeline contribution and cost-per-opportunity. • Build and maintain always-on advertising programs alongside point-in-time campaign bursts, ensuring consistent pipeline coverage throughout the fiscal year. • Develop quarterly paid media plans grounded in buyer persona research, intent data, and competitive analysis; translate strategy into channel-specific execution plans with clear KPIs. • Define and own paid media KPIs: CTR, CPC, CPL, cost-per-MQL, cost-per-opportunity, ROAS, and pipeline-influenced revenue. Report weekly to senior leadership. • Run structured A/B tests on ad copy, creative, audience segments, bidding strategies, and landing pages; document results and scale winners systematically. • Design and test ad creative and copy by leveraging AI generation tools alongside content and design teams—using performance data to drive the next iteration of brand assets. • Leverage B2B intent data and account-intelligence platforms (e.g., 6sense, Demandbase, Bombora) to build targeted ABM ad campaigns aligned with Sales outbound targets. • Stay current with platform algorithm changes (Google’s AI-driven bidding, LinkedIn audience expansion, Meta Advantage+) and adapt strategies proactively. • Optimize Website Performance • Measure and monitor the Appspace website’s health, performance, and conversion rates; share regular dashboards with marketing leadership and stakeholders. • Optimize web content, layout, structure, and UX for both human conversions (CRO) and AI-engine discoverability (SEO/AEO), ensuring Appspace surfaces across both traditional search and AI-powered discovery. • Manage and coordinate with Appspace’s external SEO agency—set deliverables, hold the agency accountable to results, and integrate SEO insights into paid media and content strategies. • Implement and maintain website tracking through Google Tag Manager. • Collaborate Across the Marketing & Revenue Team • Feed paid media performance data, search intent trends, and AI-discovery insights back into the content engine—partnering with creative, copywriting, and content teams so messaging continually evolves based on real-time market signals. • Work hand-in-hand with Revenue Operations to manage multi-touch attribution models, ensuring all digital spend is mapped to pipeline velocity and closed-won revenue. • Support integrated campaigns by handling all paid advertising components: planning, audience building, ad construction, trafficking, and measurement. • Contribute to quarterly and annual marketing planning by providing paid media performance data and forward-looking budget recommendations.

• Provide first response and technical support for issue resolution via our ticketing system and remote sessions • Ask appropriate fact-finding questions to clearly identify and understand the client's issue while helping to isolate the potential root cause • Communicate proactively with customers to keep them informed throughout the resolution process • Build and maintain self-service resources — guides, FAQs, and troubleshooting materials — for frequently encountered customer questions • Partner with enterprise customers who have highly customised deployments to understand their unique environments and deliver tailored support • Escalate cases requiring advanced technical skill with clear and thorough handoff documentation • Advise customers on network-related requirements, including firewall ports and basic TCP/IP settings, when appropriate • Stay organised and document all customer interactions using our ticketing tools and other related tools • Strategically leverage and critically validate outputs from AI tools to draft communications, summarize complex issues, and accelerate documentation, ensuring accuracy and alignment with Appspace standards. • Regularly audit and test the AI Support Agent's performance, identifying gaps in its knowledge base and proactively refining content to enhance its resolution capabilities. • Monitor support interactions to identify patterns, gaps in available resources, and opportunities to improve the customer experience by creating a new knowledge article, refining existing guidance, or flagging any recurring issues.

• Own the annual and quarterly revenue planning process, including quota setting, territory design, and headcount modeling in partnership with Sales leadership and Finance. • Develop and maintain a single source of truth for GTM performance, pipeline health, and revenue forecasting. • Drive the Appspace GTM operating cadence — including QBRs, pipeline reviews, and forecast calls — ensuring rigor, consistency, and accountability. • Lead and develop a high-performing Revenue Operations team spanning sales ops, marketing ops, CS ops, and data/analytics. • Design and enforce consistent sales processes, methodologies, and rules of engagement across all GTM segments (SMB, Mid-Market, Enterprise). • Identify and remove operational friction across the sales cycle to improve rep productivity and deal velocity. • Own the GTM technology stack (CRM, marketing automation, sales engagement, BI/analytics, CPQ, etc.) — driving adoption, integration, and continuous improvement. • Partner with IT and external vendors to evaluate, implement, and optimize RevOps tooling that scales with Appspace's growth. • Ensure data integrity, governance, and hygiene across all systems to enable accurate reporting and decision-making. • Build and maintain a comprehensive GTM analytics function that delivers actionable insights to senior leadership and the Board. • Define and track the KPIs and leading indicators that drive revenue growth, including pipeline coverage, win/loss rates, CAC, NRR, and sales cycle time. • Develop forecasting models and scenario analyses that support strategic planning and investor reporting. • Serve as a trusted strategic partner and thought leader to the CSO and the broader GTM leadership team. • Align Marketing, Sales, and Customer Success operations to deliver a seamless end-to-end customer journey. • Partner with Finance on revenue recognition, commission plan design, and board-level financial reporting. • Drive alignment between RevOps and Product on usage data, expansion signals, and feedback loops.

• Own the customer experience: adoption and value of Appspace, customer satisfaction and retention • Conduct frequent check-in meetings with assigned customers as prescribed to ensure smooth operation of our software and identify challenges • Drive subscription renewal and/or expansion process following prescribed process and utilizing appropriate tools and resources as needed • Collaborate with fellow team members in sales and marketing as needed for larger expansion opportunities • Promote customer awareness of new releases and features, provide insight through other use cases, and offer insightful reporting and analytics • Serve as the customer advocate, facilitating open discussions at all times • Help resolve customer questions and/or find the answer working with internal teams • Escalate support tickets as needed to ensure timely resolution of technical problems • Deliver or arrange training sessions as needed for technical and non-technical users • Communicate effectively and contribute to the broader CSM team best practices • Product setup or configuration assistance

• Own end-to-end delivery of strategic professional services projects, including space reservation systems, intranet infrastructure deployments, and digital signage implementations. • Develop and manage project charters, scopes of work, timelines, budgets, risk logs, and stakeholder communication plans from kickoff through go-live. • Coordinate cross-functional delivery teams – Solution Architects, Business Consultants, and partner vendors – ensuring on-time, on-budget delivery aligned to client expectations. • Proactively identify and mitigate project risks, escalating appropriately while maintaining client confidence throughout the engagement. • Conduct project retrospectives and post-implementation reviews to capture lessons learned and strengthen delivery methodology. • Support executive-level discovery sessions and workshops to understand client business objectives, operational challenges, and technology environments.