Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Remote - Customer Service Representative Paid Training Equipment Provided Full-time with Full Benefits Pay is $16/hour which may be below your state's minimum wage. Please take this into consideration when applying. Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Training Monday-Friday 8:00 am-5:00 pm 5-6 weeks Shifts: Availability between the hours of 8:00 AM - 8:00 PM on Monday and Thursday and 8:00 AM - 5:00 PM on Tuesday, Wednesday, and Friday. Join the Conduent Customer Service Team Come join us and grow with a team of people who will challenge and inspire you to be the best!   Working for you Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. $16.00 per hour pay rate (bi-weekly pay) Paid Training with Equipment provided. Full-time schedule (40 hrs. a week) Career Growth Opportunities PerkSpot- Employee discount program Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally. About the Role Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles. Accurately document enrollment requests, status changes, complaints, and grievances Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone. Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies. Provide clear, complete, accurate, and objective information based on a full understanding of program requirements. Requirements Basic understanding of a call center environment in a customer service role and quality monitoring processes. Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers. Ability to problem solve through analysis and ongoing feedback. Achieve results through knowledge, empathy, and commitment. Ability to work with people of diverse backgrounds. High School diploma or GED Background and drug screening required. Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time We are currently NOT hiring in the following geographies, including but not limited to: States: AK, CA, HI, MA, IL, MT & NY Metro Areas: MN – Minneapolis, IL – Chicago, NY – New York City, OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC Remote44# Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.00/h Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

Insurance Customer Service Representative Join Wawanesa’s Award-Winning Insurance Call Center Team! We’re looking for full-time Customer Service Representatives who are motivated, people-focused, and ready to make a difference. If you love helping others and thrive in a fast-paced environment, this is the perfect opportunity to grow your career with us! What We Offer - Starting Pay: $19.53 - $22.98 - Bilingual Fluency: earn an additional $0.50/hour for English/Spanish fluency (assessment provided) - Location Requirement: must reside within 80 miles of 100 Military Plaza, San Antonio, Texas 78205. - Remote Training: Full-time (40 hours per week). 100% virtual for 30 days from Monday - Friday between 10:30am CT - 7:00pm CT. - Remote Work Schedule (Post-Training): Work schedule assigned after completion of training and based upon business need. Full-time (40 hours/week), 5 days total. Work shifts will be scheduled within the hours of 9:30am CT - 9:45pm CT, plus Saturdays 10:00am CT - 7:00pm CT with one weekday off each week. - Comprehensive Benefits Package - Growth & Advancement Opportunities What You’ll Do - Deliver exceptional service in a fast‑paced contact center by resolving complex inquiries, supporting policy updates, and ensuring compliance with company and PCI standards. - Retain members through effective problem‑solving, professional communication, and accurate documentation of all interactions. - Identify opportunities to upsell and cross‑sell insurance products while maintaining a customer‑focused approach. - Handle escalated contacts with courtesy and professionalism, collaborating with internal teams to provide seamless customer experience. - Consistently meet and exceed individual and team performance goals in a high‑volume environment. Work-From-Home Requirements - Dedicated, quiet workspace without interruptions. - Teammates need to have sufficient internet connection capability while working remotely to maintain productivity and excellent member experience. - Internet Connection Requirements: Minimum speeds include 20 Mbps download, 5 Mbps upload, under 100 ms latency, and less than 1% packet loss. Optimal performance is achieved with 100 Mbps download, 15 Mbps upload, under 100 ms latency, and 0% packet loss. A hard‑wired Ethernet connection may be required if Wi‑Fi is inadequate. - Demonstrated ability to uphold productivity and confidentiality in a remote setting. - Regular attendance in virtual team meetings and training sessions. - Availability during standard business hours and flexibility for possible shift adjustments. What You’ll Need - High School diploma or GED required; college degree preferred. - Strong computer, phone, typing, grammar, and multitasking skills. - Excellent customer service, active listening, and problem‑solving abilities. - Ability to balance efficiency and quality in a fast‑paced environment. - Strong attention to confidentiality and compliance with company guidelines. - Flexible to work extended hours, weekends, nights, and holidays. - Team‑oriented with positive communication and collaboration skills. - Property & Casualty or Personal Lines license required (or ability to obtain within 90 days; training and fees covered). - Spanish fluency required for bilingual queue (assessment provided). - Previous insurance or call center experience preferred. - Must pass a background check and drug screening. - Must reside within 80 miles of 100 Military Plaza, San Antonio, Texas 78205. Remarkable benefits: • Health coverage for medical, dental, vision • 401(K), Roth 401 (k) saving plan with company match • Remote work opportunities • Tuition assistance • Employee appreciation and recognition . Wawanesa Insurance is a direct-to-consumer insurance company that provides auto and property insurance products in California and Oregon. We are committed to being there for our members when they need us most and supporting our communities. We’ve been serving our members since 1975 and have been recognized for our award-winning customer service. We are proud to be an affiliate of the Auto Club of Southern California (AAA), Wawanesa and AAA have shared values of service to our members, competitive pricing, and supporting our communities. We have an abundance of opportunities to learn, grow, and advance throughout our thriving organization. We are proud to offer employees the flexibility to work from home (remote). You may work in any state where Wawanesa currently operates in the U.S. or a state the company has the ability to run payroll. Please check with the Recruiter to determine if your remote work location is allowed. Wawanesa Insurance is an Equal Opportunity Employer. Our organization participates in E-Verify. Wawanesa Insurance will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

• Provides remote technical support and services to external customers and/or internal field personnel • Troubleshooting customers’ applications and delivering consulting and education services • Focus on repair or refurbishment of complex instruments/systems/solutions • May occasionally visit customer site with account managers or applications engineers • Work with SalesForce CRM to maintain customer data and log interactions

• Demonstrates basic knowledge of the product and product features for one assigned brand. • Demonstrates basic knowledge of internal processes and system tools. • Manage customer service interactions by providing accurate and efficient resolution to incoming requests via phone, email and/or the Allegion online portal. • Gain proficiency in product to understand the needs and expectations of customers. • Follow standard operating procedures to support and resolve customer requests: order status, expedite and tracking, order modifications, document reprints, initiation of returns and replacement orders, credit & debits to customer accounts, provide product pricing and availability, as well as ad hoc product inquiries as needed. • Act as customer liaison when working with cross-functional teams to resolve customer requests. • Complete initial troubleshooting on return and warranty claims and escalate to the appropriate teams as necessary. • Effectively use CRM to gather and document service requests to pass along defect free cases to supporting departments for review and resolution as applicable. • Utilize and manage appropriate ERP business systems. • Proactively monitor and follow up on customer service requests daily to ensure timely customer resolution. • Accurately document service request in CRM to ensure data integrity for root cause problem solving activities across the business. • Meet all service level agreements as assigned. • Maintain active engagement in all training activities to ensure awareness of all Allegion product, policy, guideline, and procedure changes.