• Complete installations, preventive maintenance, and corrective repairs on assigned instruments to ensure optimal performance and compliance with quality standards. • Diagnose technical problems across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines. • Manage customer issues from start to resolution or escalation, deliver superior service, and build strong relationships through proactive communication. • Plan and prioritize service visits, maintain accurate inventory, and support on-call rotation, after-hour coverage, and travel for training or critical account support. • Follow all regulatory, quality system, and laboratory safety guidelines during service activities; maintain accurate documentation for audits. • Partner with cross-functional teams to meet business goals and provide guidance to other Field Service Representatives to strengthen team capability. • Meet targets for service sales, cost of service, and key performance indicators (KPIs) for assigned accounts. • Utilize remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development.

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Molecular Devices, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. Join Molecular Devices and help drive scientific discovery for life science customers in academia, biotech, pharma, and government. Our automated and AI-enabled technology empowers researchers to tackle complex questions and gain deep insights, accelerating the development of safer, more effective therapeutics. As part of our team—rooted in collaboration, authenticity, and innovation—you’ll ultimately contribute to groundbreaking science that enhances lives globally and shapes a healthier future for all. Learn about the Danaher Business System which makes everything possible. This position reports to the Sr. Field Service Manager of the Northwest field service team and will be a fully remote in the San Jose, CA role, supporting our customers in the greater Northwest US states. In this role you will have the opportunity to: - Proactively manage customer accounts, while building and fostering positive and professional relationships with both external and internal customers - Propose process improvements that improve internal and external customer processes - Manage a diverse technical product portfolio The essential requirements of the job include: - Associates degree with at least 5 years of experience in life science field. We will consider trade school or High School Diploma with appropriate industry experience of equivalent complexity as a field service engineer. - Strong communication skills utilized in a professional manner - Advanced troubleshooting, problem-solving and repair skills with strong attention to detail Travel, Motor Vehicle Record & Physical/Environment Requirements: - Ability to travel daily throughout the Northwest, with 50% overnight travel as business demands - Must have a valid driver's license with an acceptable driving record - Ability to lift, move or carry equipment and tools up to 50lbs It would be a plus if you also possess previous experience in: - Bachelor’s degree in engineering, Biology, or related field - Previous experience with a customer facing role - Previous experience managing a diverse product portfolio The hourly range for this role is $51.00 – 53.00/hr. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. #LI-GCC Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com. Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The U.S. EEO posters are available here. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or applyassistance@danaher.com.

The Field Service Engineer (FSE) is the front-line field service representative and is responsible for fulfilling the customer's expectations during field service activities. The FSE is experienced in JBT Marel equipment (or equivalent) and works independently, solving technical and/or technological issues for a standard product process. The FSE may mentor junior FSEs and provide basic training. Candidates need to reside in the Midwestern area of the United States. Main Tasks The FSE: - Ensures excellent performance of troubleshooting, repair, installation, maintenance, customer training and/or general support for JBT Marel machinery at customer facilities. This includes activities like preparation of installation and maintenance activities, aftercare of new installations and keeping in close contact with the customer and report the progress. - Maintains own skills and is technically proficient in the skills necessary to install, trouble-shoot, repair and train customers on JBT Marel equipment / solutions and carry out routine maintenance jobs - Ensures quality and disciplined preparation and reporting of the visits to update customer support coordinators and field service administrators to ensure best possible customer outcome - Sets priorities in accordance with the needs of the company and the customer - Ensures the customer will experience a confident, emphatic and competent service from the organization - Ensures that in situations where the service delivery to the customer is compromised the Field Service Engineer will escalate the matter according the company's processes to ensure the right support to the customer - Follows company processes consistently: - Secure a meeting with the customer upon arrival onsite and receive briefing from the customer - Prepare and execute the work as agreed with the customer - Manage the customer experience - Identify sales and service opportunities - Identify/update/validate information of the Installed Base - Process hours and expenses - Technical reporting - Keep stakeholders informed and updated - Inform the Customer Support about arrival time if outside of expected window - Confirm reception of a work order to the resource planner - Update Customer Support and customer on progress of the work - Debrief customer on work done and performance of the machine - Report on quality issues and non-conformity (NCR) - Other duties assigned as required by the business - Skills and Abilities - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. - Ability to execute agreed tasks & deadlines against performance criteria (KPI) - Result orientation, ability to follow through and respect deadlines - Customer face-to-face interaction skills and commercial service skills - Social perceptiveness - Technical competence in an engineering discipline - Computer literate - Good grammar and communication skills Education, Knowledge, and Experience - Degree in Mechanical, Electrical and/or Software engineering or similar knowledge level - Technical college degree preferred - Recognized product training on food processing equipment preferred. - Strong communicator with analytical skill and the ability to work under pressure - Excellent English skills, both written and verbal - Experience with and comfort working in a multi-cultural, multi-discipline organization is an advantage The estimated pay range for this role is $34.00 - $44.00 an hour. Please note the salary information shown above is a general guideline only. Starting salary will vary by location, qualifications, and prior experience. Benefits: JBT Marel offers benefits on day 1 of your employment. Including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan. Commitment to Diversity: Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT Marel and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative. Commitment to Global Safety As a JBT Marel employee you are expected to respect internal rules and actively contribute to the delivery of the corporate Safety policy and guidance to ensure JBT Marel is a safe place to work. JBT Marel Vision and Values In partnership with our customers we are transforming the way food is processed. Our vision is of a world where quality food is produced sustainably and affordably. JBT Marel's core values are: Unity, Innovation and Excellence. Equal Opportunity Employment: JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact JBT Marel at 844-286-4524. #LI-EB1 #L1-Remote This is a remote position

Job Summary The Field Application Engineer (FAE) will provide technical, hands-on expertise to support all business opportunities for Phoenix Contact products and applications directly associated with the protection, conversion, distribution, and monitoring of power circuits used within the industrial automation and electronics industry. The Field Application Engineer will collaborate with regional sales managers, strategic account managers, sales engineers, account development specialists, channel, and field application engineering teams, to utilize a consultative approach with all customers to support their individual needs and expand market penetration. This role plays a pivotal part in the development and expansion of all accounts, through power reliability sales growth and specifications. This position is an individual contributor role and does not include formal people management responsibilities. The territory for this role is Georgia, Florida, Alabama, Mississippi, South Carolina, North Carolina & Virginia. 50%+ overnight travel required. Responsibilities - Protection, conversion, distribution, and monitoring of power circuits at customer accounts. These products include, but are not limited to power supplies, UPS, batteries, circuit breakers, surge suppression devices, current transformers, and energy monitors. - Work in coordination with local Phoenix Contact sales team utilizing joint sales activities, trainings, and mutual action plans to advance the sales of above-mentioned products. - Act as the local technical representative for the above-mentioned products and support the sales team in power-related technical matters. - Act as the regional marketing specialist developing sales tools, collateral and driving campaigns. - Serve as the “voice of the customer” providing insight for expansion of product lines or new focus industries. - Drive value-added power solutions. - Meet/exceed territory sales quotas as established by the RSM and/or Vice President - Field Sales. - Be proficient in BASE selling skills and implement to build strong customer relationships. - Develops and maintains strong relationships with potential clients, partners, and other stakeholders to facilitate new business and sustain growth. - Maintain and update CRM systems with accurate client information. Fully utilize the CRM as a communication, reporting, measurement, and tracking tool to enhance productivity. - Effectively communicate with the entire Phoenix Contact team, both verbally and written. - Be proficient in and drive the use of all sales tools provided to support local markets. - Active involvement in industry-related associations. - Proactively utilize all resources and sales tools to maximize productivity, responsiveness, and customer delight. - Continue personal development through an effective skill-building program as determined by the RSM, Director of Sales, and/or the Harrisburg Training Department. - Demonstrate technical competence on all products/solutions within area of focus. - Provide reports to RSM as required. - Deliver presentations and hands-on demonstrations of Phoenix Contact power reliability products, applications, and technology for the purpose of product sales. - Develop and maintain a working knowledge on all Phoenix Contact power reliability products/solutions. - Qualifications - Four-year college degree. Technical discipline preferred and/or equivalent industry experience. - 2 years minimum sales or marketing experience with automation and industrial control products. - Ability to work independently from home office and communicate effectively with colleagues with limited supervision. - Excellent oral/written communication and presentation skills. - Self-motivated with the ability to learn and adapt quickly. Essential Job Functions - Must be able to travel via airplane. - Must have a valid driver’s license and be able to travel via automobile for up to six hours at a time. - Must be able to lift a minimum of 50 lbs. - Must be able to travel overnight 50%+ or as dictated by assigned territory. - Comply with company dress code guidelines. - Punctuality is required. - Regular and on-time attendance. Perks & Benefits Phoenix Contact offers a generous benefits package that includes medical, dental, and vision coverage, 401k matching, bonus plan and a generous time off package. There are also a wide variety of additional benefits available including 16 weeks fully paid maternity leave & 10 weeks fully paid paternity leave, auto allowance, life insurance, short & long-term disability, assistance, and more! #LI-DZ1 Phoenix Contact is committed to the diversity of our employees. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. If you need special accommodations to access job openings or to apply for a job, please call 717-944-1300 between the hours of 8 AM and 5 PM, Eastern Standard Time, Monday – Friday or email HR@phoenixcontact.com. Notice to Staffing Agencies, Placement Services, and Professional Recruiters: Phoenix Contact has an internal Staffing Department. Recruiters are hereby specifically directed NOT to contact Phoenix Contact employees directly in an attempt to present candidates. Phoenix Contact will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Phoenix Contact, including unsolicited resumes sent to a Phoenix Contact mailing address, fax machine or email address, directly to Phoenix Contact employees, or to Phoenix Contact’s resume database will be considered Phoenix Contact property. Phoenix Contact will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Phoenix Contact will consider any candidate for whom a Recruiter has submitted an unsolicited resume to have been referred by the Recruiter free of any charges or fees. Phoenix Contact will not pay a fee to any Recruiter that does not have a signed Phoenix Contact contract in place specific to the position for which the resume was submitted. Recruiting vendor agreements will only be valid if in writing and signed by Phoenix Contact's Head of People & Organization or his or her designee. No other Phoenix Contact employee is authorized to bind Phoenix Contact to any agreement regarding the placement of candidates by Recruiters. By submitting a candidate to Phoenix Contact, recruiters agree to be bound and comply with this policy.