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Agilent Technologies

Premier Laboratory Partner for a Better World

Field Service Engineer - Columbus

Field EngineerField EngineerFull TimeRemoteMid LevelTeam 10,001+Since 1999H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

51 days ago

Salary

$34 - $53 / hour

Seniority

Mid Level

Job Description

Field Service Engineer - Columbus

Agilent Technologies

Job Description Every day, Agilent Field Service Representatives help our customers solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keeps labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work. As a Field Service Representative for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software, and consumables is key. Applying your interpersonal skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest levels of customer service is how you will build customer success. An Agilent Field Service Engineer supporting Biomolecular, Genomics, and Cellular Analysis instruments will travel to customers' laboratories to install, maintain, and repair the Agilent instruments. These instruments are critical tools in the research, development, and manufacturing of several key areas, including Cell and Gene Therapy, Infectious Disease, Virology and Vaccine Research, Immunology, Immuno-oncology, and Immunotherapy, as well as Next Generation Sequencing, and Pre-Natal Disease Detection. The Biomolecular Service Organization is an evolving and fast-growing part of Agilent’s Customer Service Organization, supporting these growing and exciting markets. You will be responsible for the on-site installation, maintenance, and repair of one or more products related to Liquid Chromatography and Cellular Analysis. Job Requirement: Must consent to participate and meet Agilent-approved customer/vendor credentialing requirements necessary to gain access to customer sites. Requirements may include, but are not limited to, proof of identification, proof of certification to perform the required work, proof of citizenship, customer health and safety requirements, PPE certification or training, and specific vaccination requirements by industry. Territory Coverage: - This is a multistate territory with primary coverage in Ohio - Travel will include daily, overnight, and weekend travel, as needed, within Ohio, West Virginia, and surrounding states. - Candidate must have their own means of transportation if a company vehicle is not provided. - Travel in this territory is expected to include daily travel to customer sites, with up to 35% travel, including weekly overnight travel. - Must have a valid driver's license. Key Responsibilities: - Installation and Optimization: Install and optimize hardware, software, and network products and configurations at customer sites. - Troubleshooting: Diagnose and resolve product performance problems to ensure optimal operation. - Maintenance and Repair: Perform maintenance and repair services to keep systems running smoothly and in line with assigned metrics, processes, and procedures. - Customer Satisfaction: Drive customer satisfaction through communication, attention to detail, proactive actions, and timely escalations as needed. Advise customers on preventive maintenance and configurations to enhance product performance. - Proactive Response: Respond proactively to potential equipment or software issues to prevent unplanned interruptions to customers' business operations. - Solution Delivery: Deliver fully integrated solutions, including peripherals, communications, operating systems, and application software (note: design is not included). - Technical Resource: Serve as an internal technical resource and manage product escalations. - Collaboration: Collaborate with Agilent teams, including Support, Sales, Marketing, and R&D, to deliver comprehensive solutions to customers. - Training: Deliver internal technical training and maintenance seminars and workshops for field engineers or customers. Train other field engineers or customers as needed. - Calibration: Calibrate equipment on-site for large volume customers. - Lead Qualification: Qualify leads to support sales efforts. - Credentialing Compliance: Consent to participate and meet Agilent-approved customer/vendor credentialing requirements necessary to gain access to customer sites. Requirements may include proof of identification, certification to perform required work, and adherence to customer health and safety standards. Qualifications - Minimum requirements include military training, an associate degree, or some college with major coursework in electronics, or previous work experience in a related field. - A Bachelor’s degree in the science or engineering field – e.g., chemistry, analytical, biomedical, or equivalent education and work experience is preferred. - 1-2 years of experience with troubleshooting and problem-solving experience. - Candidates with good verbal and written communication skills. - This position requires transportation to support customers. Applicants must have their own means of transportation for mileage reimbursement if a company vehicle is not provided. - Must enjoy visiting customers, and that may include occasional overnight stays if needed. - Travel in this territory is expected to include daily visits to customer sites, with up to 35% travel time, including weekly overnight travel. - You must have a valid driver's license. Additional Details This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least April 28, 2026 or until the job is no longer posted. In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage. The full-time equivalent pay range for this position is $34.00 - $53.13/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility. Travel Required: 50% of the Time Shift: Day Duration: No End Date Job Function: Services & Support

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