• Provide basic knowledge of pricing and contracting activities • Assist in the coordination of process implementations and governance across contracts, pricing, and contracted volume and futures • Assist with master data stewardship, contract settlement, and communications with sales account managers, strategic pricing, and customers • Support various business segments, including products such as edible oils, sweeteners, cocoa, protein, and salt • Handle contract pricing requests based on customer supply agreements and spot market prices • Validate contract performance • Assist with new customer set up processes and validate customer master data • Assist with contract alignment to customer sales orders • Handle the less complex customer sample process • Develop knowledge of contract management processes to identify improvement opportunities • Handle basic issues and problems under direct supervision

Role Description We are seeking an energetic and detail-oriented Customer Service Representative (EV Operations) to join our dynamic team. In this role, you will be the frontline voice for our electric vehicle (EV) charging station clients, delivering exceptional customer support, troubleshooting issues, and ensuring a seamless experience for users. Your enthusiasm and communication skills will drive customer satisfaction and operational efficiency. - Respond promptly to customer inquiries via phone, email, or chat regarding EV charging station operations and issues - Provide clear guidance and support on how to use EV charging stations effectively - Troubleshoot technical problems related to charging stations, escalating complex issues to technical teams when necessary - Maintain accurate records of customer interactions, service requests, and resolutions using data entry tools - Track open tickets to ensure timely resolution and provide proactive status updates to users and internal stakeholders - Assist with outbound calls to follow up on service requests or gather feedback from clients - Support client onboarding by explaining features, procedures, and safety protocols for EV stations - Uphold excellent phone etiquette and communication skills to foster positive customer relationships Qualifications - Proven experience in customer support or call center environments, especially in tech or client services roles - Strong communication skills with the ability to explain technical concepts clearly and patiently in English - Proficiency with Microsoft Office applications and general computer skills for data entry and documentation - Experience with outbound calling, customer service, and client engagement strategies - Demonstrated analysis skills to identify issues quickly and suggest appropriate solutions - Knowledge of EV operations or related technology is a plus but not required; training will be provided Requirements - EV Familiarity: 1 year (required) - Call center: 2 years (required) Benefits - Paid time off - Work from home Company Description Flexis is a global IT services company specializing in outsourced NOC (Network Operations Center), Help Desk, and SOC (Security Operations Center) solutions. We serve small to medium-sized businesses across various regions, providing around-the-clock technical support and security monitoring to ensure optimal IT performance and security.

• Provide day to day Application Management support for SAP Applications across IT Service Management • Lead and Coordinate the Resolution of Complex Technical issues and System Outages • Collaborate with internal and external stakeholders to gather requirements • Mentor and train junior SAP OTC Team Members

• Drive Sales (CRM) Pipeline Excellence: own the health and optimization of the sales pipeline - managing deal flow, contract processes, and sales generation tools from lead to close. • Turn Data Into Strategy: Gather and analyze real estate footprint data from current and potential customers to identify overlap and opportunities within the SwiftConnect network. • Own the Contract Lifecycle: own our contract lifecycle management end-to-end, from initial drafting through execution, renewal tracking, and archival. • Champion Document Excellence: Organize and maintain our content management systems (Google Drive, Salesforce, Confluence etc.) so that monthly sales reports, customer contracts, onboarding materials, and reusable templates are always current, accessible, and audit-ready. • Power Key Business Insights: Process user and account data across our evolving selling models to ensure customers receive accurate, timely invoices and a consistent post-sale experience. • Own the Numbers That Matter: Define, create, and track KPIs tied to critical business objectives. • Enable Seamless Transitions: Map and manage the critical handoffs across the customer journey and ensure nothing falls through the cracks at each transition. • Streamline and Elevate: Continuously improve internal processes to enhance operational efficiency.