A Rhythm Remote Device Clinician remotely monitors patients with cardiac implantable electronic devices (CIEDs) utilizing Rhythm’s proprietary software. This specialist employs knowledge of cardiac electrophysiology and biomedical engineering concepts to assess the technical function of the patient’s CIED, analyze and interpret device and patient diagnostics, and perform accurate clinical documentation as determined by Rhythm’s best practice standards. Rhythm offers full-time employees a robust compensation and benefits package including health, dental, and vision coverage, 401k retirement savings with company match, paid time off and more. Key Responsibilities: - Integrate a knowledge base from physiology, pathophysiology, and cardiac device function to perform competent evaluations, diagnostic reviews, and overall analysis through remote monitoring. - Recognize abnormal functions of pacemakers, defibrillators, ILRs, and CRT devices, and recommend strategies to address and correct issues. - Communicate with Rhythm’s clinical team and providers regarding CIED function and diagnostic data through accurate, professional, and standardized documentation. - Maintain confidentiality of sensitive information and adhere to all Health Insurance Portability and Accountability Act (HIPAA) and Protected Health Information (PHI) standards/protocols. - Support and contribute to Rhythm’s patient-centered care philosophy: Every team member is a caregiver whose role is to meet the needs of the patient.

• Provide basic knowledge of pricing and contracting activities • Assist in the coordination of process implementations and governance across contracts, pricing, and contracted volume and futures • Assist with master data stewardship, contract settlement, and communications with sales account managers, strategic pricing, and customers • Support various business segments, including products such as edible oils, sweeteners, cocoa, protein, and salt • Handle contract pricing requests based on customer supply agreements and spot market prices • Validate contract performance • Assist with new customer set up processes and validate customer master data • Assist with contract alignment to customer sales orders • Handle the less complex customer sample process • Develop knowledge of contract management processes to identify improvement opportunities • Handle basic issues and problems under direct supervision

Role Description We are seeking an energetic and detail-oriented Customer Service Representative (EV Operations) to join our dynamic team. In this role, you will be the frontline voice for our electric vehicle (EV) charging station clients, delivering exceptional customer support, troubleshooting issues, and ensuring a seamless experience for users. Your enthusiasm and communication skills will drive customer satisfaction and operational efficiency. - Respond promptly to customer inquiries via phone, email, or chat regarding EV charging station operations and issues - Provide clear guidance and support on how to use EV charging stations effectively - Troubleshoot technical problems related to charging stations, escalating complex issues to technical teams when necessary - Maintain accurate records of customer interactions, service requests, and resolutions using data entry tools - Track open tickets to ensure timely resolution and provide proactive status updates to users and internal stakeholders - Assist with outbound calls to follow up on service requests or gather feedback from clients - Support client onboarding by explaining features, procedures, and safety protocols for EV stations - Uphold excellent phone etiquette and communication skills to foster positive customer relationships Qualifications - Proven experience in customer support or call center environments, especially in tech or client services roles - Strong communication skills with the ability to explain technical concepts clearly and patiently in English - Proficiency with Microsoft Office applications and general computer skills for data entry and documentation - Experience with outbound calling, customer service, and client engagement strategies - Demonstrated analysis skills to identify issues quickly and suggest appropriate solutions - Knowledge of EV operations or related technology is a plus but not required; training will be provided Requirements - EV Familiarity: 1 year (required) - Call center: 2 years (required) Benefits - Paid time off - Work from home Company Description Flexis is a global IT services company specializing in outsourced NOC (Network Operations Center), Help Desk, and SOC (Security Operations Center) solutions. We serve small to medium-sized businesses across various regions, providing around-the-clock technical support and security monitoring to ensure optimal IT performance and security.

• Provide day to day Application Management support for SAP Applications across IT Service Management • Lead and Coordinate the Resolution of Complex Technical issues and System Outages • Collaborate with internal and external stakeholders to gather requirements • Mentor and train junior SAP OTC Team Members