Responsibilities We think globally, act locally. As a Managed Services Provider, Synoptek provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client-base to grow and transform their businesses. We are excited to have experienced continuous growth and in keeping with that momentum we are seeking to add talent to our team. When you partner with Synoptek, you engage with an ever-growing, ever-evolving IT organization that provides a high-caliber team, results growth, and clarity. D365 Solution Architect – Field Service Position Overview This is an amazing opportunity to work within one of the fastest growing Managed Services Providers. We are a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support. We foster a fun and connected environment with employee benefits extending beyond general compensation and into company sponsored events and an invested culture of learning. Synoptek is seeking a D365 Solution Architect with strong expertise in Microsoft Dynamics 365 Field Service to lead the design and delivery of scalable, end-to-end service management solutions. This role is responsible for defining architecture, guiding development teams, and ensuring successful implementation across medium to large-scale engagements. The architect will work closely with business stakeholders to translate requirements into optimized technical solutions while driving delivery excellence across the full project lifecycle. Duties and Responsibilities - Define end-to-end solution architecture for D365 Field Service implementations aligned to business requirements - Lead design and configuration of Field Service capabilities including work order management, scheduling, mobile enablement, and connected services - Collaborate with stakeholders to gather requirements and conduct solution design workshops - Provide technical leadership to onshore and offshore teams and ensure adherence to architecture standards - Drive integration design across D365 CE, ERP platforms, and third-party systems - Oversee application lifecycle management, including environment strategy, release planning, and deployment governance - Ensure solution scalability, performance, and security across high-volume environments - Support data migration, cutover planning, and go-live activities - Contribute to pre-sales activities including solution demonstrations and proposal development - Mentor and guide junior consultants and architects to build capability within the team Education - Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent work experience Job-related Experience - Customarily has at least 10+ years of experience in Microsoft Dynamics 365 CE implementations - Minimum 5+ years of focused experience in D365 Field Service on medium-to-large-scale engagements - Proven experience delivering large-scale Field Service solutions (e.g., high-volume work orders or large field workforce environments) - Experience integrating D365 Field Service with ERP platforms such as D365 Finance & Operations or other enterprise systems - Demonstrated experience leading distributed delivery teams across onshore and offshore models - Experience in industries such as utilities, manufacturing, telecommunications, healthcare, or facilities management preferred - Pre-sales experience including solution demos and proposal development preferred Job-related Skills/Attributes - Synoptek core DNA behaviors: - Clarity: Possesses excellent communication skills, makes a concentrated effort to speak the customers language. Ability to field questions with concise, well-constructed responses - OwnIT: Shows integrity, innovation, and accountability in completing daily assignments - Results: Solutions focused and driven to resolve conflict quickly and precisely. Proactively looks for opportunities to contribute to the company’s business goals - Growth: Willing to learn and ask questions. Constantly looking for new ways to improve yourself. Ability to adapt and grow in a fast-paced environment - Team: Embraces both customers and colleagues as team members. Ability to be flexible, respectful, engaged and collaborative - Strong expertise in D365 Field Service including work orders, agreements, scheduling, and mobile solutions - Hands-on experience with Resource Scheduling Optimization (RSO) in complex environments - Working knowledge of D365 CE modules including Sales, Customer Service, and Omnichannel - Strong understanding of Dataverse architecture and data modeling best practices - Experience with Power Platform including Power Apps, Power Automate, and Power BI - Knowledge of Azure Integration Services such as Logic Apps, Azure Functions, and Service Bus - Familiarity with Azure IoT Hub and connected field service scenarios - Experience with data migration tools such as SSIS and KingswaySoft - Strong understanding of DevOps practices, including Azure DevOps and release management - Experience working in Agile/Scrum delivery environments - Strong stakeholder management, communication, and problem-solving skills - Ability to translate business requirements into scalable technical solutions Working Conditions We live by the motto ‘work hard, play hard’ and strive to support our employees in both their professional and personal goals. We believe that by hiring the right people, leading process improvement, and leveraging technology, we achieve superior results. Work is performed primarily in an office or remote environment; final location is subject to business need. May be subject to time constraints and tight deadlines. May require occasional travel. Salary Range The following information is required by the Maryland Equal Pay Transparency Act and applies only to individuals working in the state of Maryland. The anticipated starting pay range for Annapolis, Maryland applicants for this role is $145,000-$185,000. Compensation is impacted by a number of factors including, but not limited to, skill set, level of experience, specific work locations and any potential licenses and certifications required for that role. EEO Statement We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors. FLSA Exempt

• As a Solution Architect (all genders), you will support the technical sales process — from the initial idea to the proof of concept. • Responsible for technical sales support — from initial conversations to a successful PoC. • Develop and present tailored solution concepts based on individual customer requirements. • Act as the voice of the market within the company and ensure that relevant insights from customer projects are funneled into product development, positioning, and go-to-market activities. • Create targeted technical content for sales initiatives and campaigns. • Independently analyze market trends and competitive situations and derive relevant recommendations for action.

Description At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. Job Summary The Senior Solution Architect - Enterprise Networking is a field-based technical pre-sales role that focuses on developing comprehensive solutions for CDW customers. This role involves providing consultative guidance, supporting partner product sales, scoping service offerings, and fostering strategic relationships to drive business growth. In this role you will be working with customers, delivery, and internal sales teams to develop and maintain strategic relationships and be a trusted advisor to grow our Enterprise Networking services business. What you will do: * Develop appropriate assessment and service solutions for CDW customers, including architecture, optimizations, technology health checks, deployment services, and advisory services. * Collaborate with customers, delivery teams, and internal sales to offer consultative guidance, plan sales strategy, and author statements of work (SOWs). * Analyze technical and competitive considerations, defining actions to meet customer requirements in the sales cycle and through a consultative approach provides enhanced business outcomes beyond initial customer expectations. * Maintain strategic relationships with Customers, Internal Sales & Delivery management, acting as a trusted advisor to drive business growth. * Maintain relationships with Key strategic partners and maintain at least 3 partner technical certifications. * Practice ownership of your assigned territory by establishing a regular cadence with vendors/partners/customers and assisting Sales with territory strategy planning. * Act as a subject matter expert in multiple families of products and solutions. * Drive outreach initiatives, technical enablement projects, coaching, and mentoring for other SAs. * Develops content to effectively train coworkers in formal trainings as well as team huddles. What We Expect Of You * Bachelor's Degree or equivalent experience. * Minimum of five years in technical, pre-sales, or post-sale delivery role. * Extensive hands on experience with routing, switching, wireless networking, campus switching, SD-WAN, data center networking solutions from partners like Cisco, Aruba, HPE, Juniper, Meraki, Extreme and Dell. * Motivated, self-starting, and able to independently perform high quality work with minimal guidance. * Industry knowledge and domain expertise: An SSA should possess domain expertise. They should understand industry-specific challenges, regulations, and best practices. They should have a deep understanding of the architecture, products, technologies, and solutions offered by the company. This knowledge enables them to provide tailored recommendations and position the company's solutions effectively within the industry landscape. * Team collaboration and leadership: Collaboration with cross-functional teams, including sales and delivery, is crucial in this role. A SSA should be able to work effectively in a team, lead technical discussions, and influence decision-making. They may also provide guidance and mentorship to junior team members. * Customer-focused approach: An SSA must have a customer-centric mindset and be able to understand and articulate customer needs effectively. They should possess excellent communication and presentation skills to engage with customers, gather requirements, and explain technical concepts in a clear and concise manner. Building relationships, understanding customer pain points, and providing tailored solutions are key aspects of this role. * Solution design and problem-solving skills: The candidate should have the ability to design and communicate comprehensive solutions that address customer requirements, business challenges, and build consensus around the final solution. They should be skilled in analyzing complex problems, identifying appropriate solutions, and translating technical concepts into understandable terms for customers. Strong problem-solving skills are crucial for identifying and resolving technical issues or gaps in proposed solutions. * Willingness to travel up to 25% or as needed. Pay range: $94,500- $132,100 depending on experience and skill set Annual bonus target of 25% subject to terms and conditions of plan A Benefits overview: https://cdw.benefit-info.com Salary ranges may be subject to geographic differentials * CDW is committed to being an AI-fluent organization * We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances- not replaces- human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice. * About Us * CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do- it's how we do it. At CDW we act as one- building trust, speaking candidly, and working together to achieve more. We play to win- focusing on what matters most and delivering for our customers. And we think forward- staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees- working together to solve complex challenges and deliver real impact for our customers and communities. As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next. Together, we deliver the full promise of what technology can do. * Together, we Make Amazing Happen. * CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

• Provide solutions-based support to the company’s most important customers • Interface with Product Managers on behalf of assigned accounts • Provide training to customers based on use-case-specific issues • Learn the Threat Intelligence platform while engaging customers on issues that are submitted via our Success Portal • Map customer processes and structure into the product's capabilities/data modeling • Drive the elimination of any customer or internal bottlenecks impeding problem resolution • Other tasks depending on business needs