Dataminr logo
Dataminr

The Leading AI Platform for Real-time Information and Event Discovery

Associate Solution Architect

Solutions EngineerSolutions EngineerFull TimeRemoteMid LevelTeam 501-1,000Since 2009H1B SponsorCompany SiteLinkedIn

Location

Romania

Posted

35 days ago

Salary

0

Seniority

Mid Level

Bachelor Degree2 yrs expEnglishLinux

Job Description

Associate Solution Architect

Dataminr

• Provide solutions-based support to the company’s most important customers • Interface with Product Managers on behalf of assigned accounts • Provide training to customers based on use-case-specific issues • Learn the Threat Intelligence platform while engaging customers on issues that are submitted via our Success Portal • Map customer processes and structure into the product's capabilities/data modeling • Drive the elimination of any customer or internal bottlenecks impeding problem resolution • Other tasks depending on business needs

Job Requirements

  • 1-2 years of customer support experience in the computer network security industry
  • Bachelor's Degree in Computer Science or related discipline OR equivalent experience
  • Experience using Jira or other ticketing solutions for managing tasks
  • Excellent knowledge of a wide variety of security solutions and technologies, including Linux, Network architecture/implementation/configuration experience, firewall technologies, proxy technologies, anti-virus, spam and spyware solutions (Gateway and SaaS), Malware/security experience
  • Comfortable writing API integrations and working with a variety of technologies in a dynamic customer environment
  • Excellent communication and presentation skills with the ability to present to a variety of external audiences, including being able to interact with Senior Executives
  • Exceptional written communication.

Benefits

  • Flexible work arrangements
  • Generous PTO and sick leave
  • Competitive benefits package
  • Professional development opportunities

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