• Provide customers with expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence. • Serve as the primary Wiz liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams. • Contribute to workshops aimed at helping customers unlock the full value of the Wiz platform. • Develop trusted advisor relationships and establish a regular cadence with customer stakeholders from practitioners to C-level, with a focus on increasing adoption, ensuring retention, and fostering satisfaction. • Help customers develop Success Plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives. • Measure customers’ achievement of these key performance indicators and report those both internally and externally. • Identify and address technical issues to ensure high levels of customer satisfaction. • Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently. • Advocate for customer needs across various departments (product management, support, ...). • Offer insights regarding the availability of new features in Wiz. • Program manage account escalations effectively. • Collaborate with the Wiz Sales and Renewal teams to secure contract renewals. • Assist in identifying opportunities for expanding Wiz usage across the customer’s organization. • Maintain up-to-date functional and technical knowledge of the Wiz platform. • Continuously monitor news related to new & emerging cloud security threats. • Grow your knowledge of the Wiz ecosystem (Cloud Service Providers, Technology partners, ...)

Title: Enterprise Technical Account Manager Location: United States Job Description: At Keywords, we are using our passion for games, technology and media to create a global services platform for video games and beyond. Our aim is to become the "go to" provider of technical services. We enable leading content creators and publishers to leverage our expertise and capacity across the lifecycle of interactive content. In so doing, we empower our clients to remain lean and agile, and to focus on creating the most engaging experiences. We stand shoulder to shoulder with our clients working as their external partner, providing access to our teams of experts where and when needed. Keywords is trusted and relied upon by many of the world's leading video game companies to work alongside them during concept, development and live operations by leveraging the breadth and depth of our industry leading service lines every step of the way. www.keywordsstudios.com Job Summary: People at Keywords are passionate, talented, committed and resourceful. Human talent is our most valuable resource and as a business, we thrive on diversity, celebrate uniqueness and work as teams whether we are physically together in one of our 75+ studios around the world or working together virtually. As an Enterprise Technical Account Manager you will be instrumental in driving the expansion of Keywords Studios Player Engagement Services working with some of the largest Enterprise Game companies in the world. You will be a key member of the Player Engagement Sales & Business Development team responsible for managing key customer relationships for our large enterprise customers. The Enterprise Technical Account Manager will be joining a global team where having the ability to work cross-functionally with diverse teams and cultures is a must. The ideal candidate is an accomplished Technical Account Manager with demonstrable success supporting large & complex global Game companies. This person must be a strong team player with high EQ; exhibits a strong ability to think both critically and creatively to deliver technical solutions and outcomes; and is able to use a combination of data and anecdotes to help work through ambiguity and deliver results that benefit both our customers and Keywords Key Responsibilities and Activities: - Build and Execute Enterprise Account plan inclusive of defining technical strategies to expand share of wallet within existing customers by addressing whitespace opportunities including working closely with product and customer success teams to expand product adoption. - Act as the single point of contact for customer health including owning overall account strategy, legal & billing discussions, and increasing overall customer usage of Helpshift platform and services - Report on weekly, monthly, quarterly pipeline opportunity reporting and progress towards quarterly revenue goals - Receive & Respond to customer RFI / RFP's - Use existing networks working within the games industry to open doors and create net new opportunities for Keywords with a focus on Introducing Player Engagement Services. Core Competences: - Strong Team Player + high EQ - Customer Obsessed - Strong Critical Thinking skills. - Commercial & Business creativity - Process Driven & Execution Oriented - Data Driven Mentality - Ability to work through Ambiguity Experience & Requirements - 5-7+ years of Account Management experience supporting Game Industry Customers. - Experience engaging with Game Publishers at the highest levels of the organization (CxO, Studio Head, SVP, VP, etc) - Experience managing and growing an existing book of business in excess of $20M+ ACV - Existing experience selling to or working within the Player Engagement ecosystem. - High attention to detail and ability to deliver as a 'trusted advisor' for our customers. - Superb written and verbal communication skills - Willingness to travel as required. - Must be self-motivated and able to operate in a remote environment What do we offer? Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees. Salary range: $150k - $200K USD yearly Medical, Dental and Vision Vacation, flexible paid time off, Personal days Sick leave Corporate holidays, including floating holidays Life & Disability coverage Paid Basic and AD&D insurance Voluntary Legal, Accident, Critical Illness and Hospital Indemnity coverage Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply. That would be it from us - now we are waiting for your move! #imaginemore Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace, which provides for equal opportunities for all employees and potential employees. Note to Recruitment Agencies Please be advised that Keywords Studios does not consider unsolicited resumes, or any form of contact initiated by unauthorized third parties, including recruitment or placement agencies, unless a pre-existing, valid agreement is in place. Any fees incurred by unauthorized third parties will not be compensated by Keywords Studios. Privacy Notice By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice. Keywords Studios is committed to fair and ethical hiring practices. We expect candidates to conduct themselves with honesty and to participate in all applications and interviews independently, presenting their own knowledge and experience. Candidates should refrain from using AI assistance or third-party tools or services that could influence, capture, or otherwise interfere with the authenticity of the assessment process. ____ Role Information: EN Studio: Keywords Studios Location: America Area of Work: Player Engagement Service: Engage Employment Type: Permanent Working Pattern: Full Time, Remote

• The Technical Account Manager will partner with sales, product and delivery teams to uncover new opportunities and solutions for large financial services clients based on their custom requirements, business drivers and technology needs. • This will include working closely with the Account Executives to drive pre-sales activities, to architect solutions that deliver new revenue and expand existing revenue streams with our most critical strategic client relationships. • Develop and maintain close strategic partnerships across all levels of the Financial Services Client, understanding KPI's and success measures to analyze and understand their industry, markets, customers and business operations • Deliver sales presentations and proposals to leverage Experian solutions to improve and grow client revenue, return on operations, reduce risk, and lower expenses. • Use your experience in sales and technical functions to identify gaps and opportunities • Communicate complex concepts, while sharing industry knowledge of data, software and analytics to support client goals • Identify new ways to maintain and strengthen current partnerships • Articulate the voice of your customer to improve Experian solutions

• Act as the main technical liaison for assigned agencies, diagnosing and resolving complex technical issues with Axon's products and services. • Collaborate with deployment teams to design, configure, test, and implement Axon software solutions, ensuring successful rollouts. • Respond quickly to critical technical issues, acting as a crisis manager to restore functionality and minimize impact on agency operations. • Represent agency needs and feedback internally at Axon, influencing product development and service improvements. • Guide agencies through change management processes, identifying pain points and providing solutions to optimize software usage and adoption. • Work closely with cross-functional teams, including engineering, product management, and sales, to ensure a seamless customer experience. • Utilize tools like Microsoft Power BI, SQL Server, and Form Builder/JSON to build custom dashboards, manage data integrations, and support reporting needs. • Provide advanced training and training documentation to agency staff on Axon’s products and services, ensuring they are well-equipped to use the tools effectively. • Work onsite with customers to resolve issues, provide training, and ensure the agency's needs are met promptly.