• Own and manage a portfolio of strategic client relationships • Serve as the point of contact for client needs, including escalation management • Advocate for the voice of the client internally • Collaborate cross-functionally to remove friction and improve processes • Drive a proactive, solutions-oriented approach to relationship management • Identify trends across client relationships to inform broader business improvements • Develop, document, and drive execution of action plans • Lead strategic partnership discussions • Drive proactive engagement to promote solutions that enhance products/services • Establish and maintain structured engagement models • Provide leadership, mentorship and guidance to develop team capability

• Develop and manage strategic relationships with freight forwarders across the Americas, ensuring the right partners are in place to support current and future growth. • Identify and lead initiatives that expand SkyCell’s forwarding footprint, improve market access, and strengthen our position across key geographies and trade lanes. • Collaborate with commercial and operational teams to create partner-based solutions that meet customer needs and enable scalable regional offerings. • Negotiate terms, build joint growth plans, and establish long-term partnerships that enhance service, pricing, and market reach. • Monitor market trends and customer needs to identify opportunities for new partnerships, network expansion, and targeted business development. • Act as the logistics partner expert in commercial discussions, shaping solutions, pricing logic, and regional service models.

• Manage day-to-day supplier sub-contracts and customer supply chain needs • Drive value and savings from Abbott’s third-party supply chain to enhance customer deals and profitability • Track supplier performance against contracts, both financially and operationally • Update supplier and customer contracts to reflect current practices • Collaborate with internal teams (Sales, Tenders, Implementation, Service Managers) for smooth solution delivery • Conduct mini tenders for contracted customers and manage supplier elements of tenders, extensions, and renewals • Attend regular contract reviews with customers and monitor KPIs

Account Manager (Partner Account Manager) Location: Remote (PST Time Zone) Compensation: $110,000 – $135,000 base + Bonus + Stock Options + Health Benefits Why Veem? Veem is transforming how businesses move money globally. Traditional cross-border payments are slow, expensive, and opaque—we’re changing that by building a seamless, transparent, and scalable platform that empowers businesses to pay and get paid anywhere in the world. Our platform combines global payments, FX optimization, and embedded financial solutions to help partners and their customers unlock new growth opportunities. From SMBs to large platforms, companies rely on Veem to simplify operations and expand internationally with confidence. But what truly sets Veem apart is our partner-first approach. We don’t just provide payments infrastructure—we collaborate closely with partners to drive mutual growth, unlock revenue streams, and deliver real business impact. What makes Veem special - Real impact: You’ll help businesses scale globally and move billions in payments more efficiently - High-growth environment: Backed by strong momentum in fintech and embedded finance - Ownership & autonomy: Make meaningful contributions and see your impact quickly - Collaborative culture: Work cross-functionally with Product, Sales, and Operations - Innovation-driven: Be part of shaping the future of global B2B payments At Veem, you’re not just joining a fintech company—you’re helping redefine the future of global commerce. About the Role Veem is seeking a highly strategic and relationship-driven Partner Account Manager (PAM) to own and grow relationships with our most valuable partners. This role is central to driving long-term partner success, increasing payment volume, and unlocking new revenue opportunities through consultative engagement. As a PAM, you will act as a trusted advisor to key partners—guiding them on how to maximize value from Veem’s global payments platform while identifying opportunities to expand adoption across payments, FX, and card solutions. What You’ll Do Account Ownership & Relationship Management - Own a portfolio of strategic partner accounts as the primary point of contact - Build deep, trusted relationships with stakeholders across all levels, including executives - Serve as a consultative advisor, aligning Veem solutions to partner business goals Onboarding & Adoption - Lead partner onboarding and ensure successful implementation of Veem solutions - Drive adoption across partner ecosystems and their end customers - Deliver a seamless, high-quality onboarding experience Account Growth & Insights - Conduct regular business reviews to assess performance and identify growth opportunities - Provide data-driven insights on international payments, FX trends, and optimization strategies - Identify opportunities to increase: - Payment volume - FX transactions - Card adoption - Overall partner engagement Strategic Planning & Executive Engagement - Develop and execute joint business plans with partners - Support co-selling initiatives and embedded payment strategies - Deliver impactful presentations to C-level executives, demonstrating Veem’s strategic value Cross-Functional Collaboration - Partner with Product, Compliance, and Operations to resolve issues and improve partner experience - Advocate for partner needs by providing structured feedback to influence product development Performance Tracking & Forecasting - Monitor account performance against growth and retention targets - Maintain accurate reporting and forecasting across your portfolio What You Bring Experience & Expertise - 5+ years in Account Management, Customer Success, or Enterprise Client Engagement - Background in fintech, payments, or financial services strongly preferred - Proven success in growing accounts through upsell and cross-sell strategies - Experience managing large, complex accounts with ownership of revenue or quota targets Skills & Capabilities - Strong executive presence with the ability to influence and engage C-level stakeholders - Excellent communication and presentation skills - Solid understanding of: - B2B payments - Foreign exchange (FX) - Financial operations - Familiarity with card acceptance or payout solutions is a plus Ways of Working - Highly organized with the ability to manage multiple accounts and priorities - Self-starter with a growth mindset and strong ownership mentality - Collaborative, with the ability to work cross-functionally in a fast-paced environment Preferred Background - Experience working in high-growth companies (200–500 employees) - Background in fintech or tech companies (non-bank environments preferred) Key Focus Areas - Driving account growth and retention - Delivering consultative, insight-led partner engagement - Expanding revenue through upsell and cross-sell - Influencing executive stakeholders through strategic presentations - Collaborating cross-functionally to enhance partner success Why Join Veem? At Veem, you’ll be part of a fast-growing fintech company transforming global payments for businesses. You’ll work alongside a collaborative, high-performing team and play a critical role in shaping the future of partner-driven growth.