PCS Retirement

• Responsible for the overall relationship management of assigned strategic distribution partners with a focus on the Individual Retirement Business • Develop and execute strategic plan with each relationship; focus on sales growth, operational efficiency, training, and marketing needs • Advocate for strategic partners by helping to drive initiatives within PCS to ensure that we are maximizing opportunities for growth • Work collaboratively, advocating for strategic partners by promoting, training, and communicating internally with Sales/Sales Management, Marketing, Product and Service teams • Support distribution initiatives such as internal sales prospecting, webinars, campaign development/execution, and sales/service promotional efforts with fund company partners which encourage overall success • Serve as product/service expert to champion PCS and effectively manage/solve issues as they arise • Lead, coordinate, and participate in special projects which support our overall sales distribution and retention strategy

• Lead, coach, and develop service teams supporting small plans through a queue-based contact center model. • Establish clear performance expectations and accountability for service quality, responsiveness, productivity, and client satisfaction. • Support recruitment, onboarding, training, development, and retention of a high-performing service organization. • Foster a culture of responsiveness, ownership, continuous improvement, and associate engagement. • Conduct regular team communications (standups, huddles, forums) to ensure alignment on priorities, enhancements, and coverage. • Own day-to-day operational management of the contact center, including queue coverage, volume management, response times, and service level adherence. • Monitor and manage key performance metrics (phone service levels, email response time, case aging, first-contact resolution, quality scores). • Implement workforce management strategies to align staffing models with volume demand and seasonality. • Establish and maintain quality assurance standards, case review processes, and coaching frameworks to ensure consistent and accurate service delivery. • Ensure the contact center delivers a consistent, high-quality experience for plan sponsors, advisors, and TPAs. • Monitor client feedback and satisfaction data to identify trends and improvement opportunities. • Partner with Sales, Relationship Management, and external partners to proactively address service risks and escalation needs. • Present regular updates to senior leadership on service performance, risks, and improvement initiatives impacting small plan clients. • Partner with Service and Operations leadership to identify root causes of recurring issues and drive systemic improvements. • Ensure cases are documented thoroughly so service team can continue to work seamlessly when coverage shifts. • Participate in and support product and process enhancements, ensuring readiness and effective adoption by the team. • Partner with internal stakeholders to align service delivery with business strategy for small plan growth, efficiency, and retention. • Translate PCS Retirement’s service strategy into clear, measurable goals for the contact center. • Support the evolution of the tiered service model by helping define best practices, coverage strategies, and scalability levers. • Demonstrate and reinforce PCS Retirement’s core values and commitment to client-first service. • Perform other duties as assigned by management.

• Manages a team responsible for various aspects of defined contribution plan administration • Guides direct reports and oversees departmental projects • Ensures compliance with regulations through testing and process enhancements • Acts as a key liaison between departments and assists with strategic decision-making • Provides training and guidance on annual Form 5500 testing • Takes ownership of team processes and performs testing for defined contribution plans • Calculates retirement plan contributions and allocations • Prepares IRS Form 5500-SF, 5500-EZ, and Form 5500 with schedules • Provides plan audit support and reconciliations • Completes compliance correction projects as needed

• Oversee the accuracy, clarity, and completeness of all client-facing deliverables • Responsible for the quality control and review of all DWC deliverables including annual compliance reporting, contribution calculations, non-discrimination testing, and government reporting • Ensure explanations and details prepared for clients are written in a client-friendly manner • Provide detailed constructive feedback to team members to improve their work quality • Collaborate with team members to enhance their skills and support their development

• Own and manage a portfolio of strategic client relationships • Serve as the point of contact for client needs, including escalation management • Advocate for the voice of the client internally • Collaborate cross-functionally to remove friction and improve processes • Drive a proactive, solutions-oriented approach to relationship management • Identify trends across client relationships to inform broader business improvements • Develop, document, and drive execution of action plans • Lead strategic partnership discussions • Drive proactive engagement to promote solutions that enhance products/services • Establish and maintain structured engagement models • Provide leadership, mentorship and guidance to develop team capability

• Review and sign government filings (Form 5500 with Schedule SBs, PBGC premiums, 8955-SSA) • Review annual regulatory compliance testing for complex plans • Review and communicate results related to the actuarial valuation process • Maintain turnaround time to meet clients' requirements and the department's timing standards • Review and deliver the participant annual funding notice and actuarial AFTAP certification • Review and deliver benefit calculations and projected benefit estimates, including QDROs, RMDs and in service distribution benefits • Demonstrate technical proficiency with various software applications to become efficient in completing client assignments • Serve as a technical resource to Actuarial Analyst • Demonstrate strong technical knowledge of ERISA requirements • Consult on major plan sponsor decisions such as plan updates, plan termination, funding requirements, etc. • Develop proposal illustrations for new plans or proposed plan changes • Prepare and submit plan termination filings such as the PBGC 500 and 501 or IRS Form 5310. • Respond to audit questions.

• Supports the daily operations of the distributions team in accordance with FSG internal regulations along with SEC and IRS guidelines • Acts as a training resource for all entry level Distribution Analysts • Conduct quality assurance for the work completed by level I team members and the offshore team • Responsible for reviewing and approving & quality assurance of level one Analysts transactions • Provides trainings for level one Analysts responsibilities • Acts as second in command to Distributions Team Lead in their absence • Accurately processes various distribution types including loans and excess contribution transactions without errors • Performs quality reviews of all transactions processed to verify accuracy • Reviews and prepares manual investment transactions to effect timely disbursement of monies • Evaluates, approves, and processes retirement account requests received from clients • Takes ownership of account related issues by researching historical activity, interacts with various vendors, internal or external partners • Promptly follows up with partners via phone calls or email as needed • Monitors the department email boxes, workflow queues and Salesforce cases • Enhances client experience by providing feedback regarding improvements to streamline existing processes and/or increase department efficiency • Has working knowledge of IRS rules regarding retirement accounts and tax codes via ongoing training courses, IRS publications, or other reference material • Complete other duties and projects as assigned

• Develop and execute a strategic sales plan to achieve sales targets and revenue goals for the region • Strong pipeline management discipline that exhibits habitual focus on cultivating, nurturing and closing business with planned engagement protocols • Build and maintain strong relationships with key clients, advisors and partners in the region • Analyze market trends, customer needs, and competitor activities to identify new business opportunities • Partner closely with implementation, client service and billing teams to ensure positive client transition experience with appropriate knowledge transfer • Collaborate with other departments, such as marketing and product development, to ensure effective sales strategies and product offerings • Ensure accurate and timely reporting of sales activities and results to senior management, through consistent utilization of SalesForce.com • Develop and maintain a deep understanding of the industry and regulatory environment in the region • Assist with client retention efforts and other targeted initiatives to maximize revenue opportunities for PCS

• Develop deep understanding of culture, strategy, and navigation with our National Account relationships • Advocate for strategic partners by helping to drive initiatives within PCS • Work collaboratively, advocating for strategic partners by promoting, training, and communicating internally with Sales/Sales Management, Marketing, Product and Service teams • Identify trends and escalate to the appropriate parties for consideration • Support distribution initiatives such as internal sales prospecting, campaign development/execution, and sales/service promotional efforts • Represent PCS at partner and industry functions/conferences • Serve as product/service expert to champion PCS and effectively manage/solve issues as they arise • Monitor activity with key accounts, measure progress, implement actions to success of strategies and initiatives • Manage workflows with focus on consistency, maintain/improve processes to ensure operational efficiencies • Lead, coordinate, and participate in special projects which support our overall sales distribution and retention strategy

• Responsible for completion of annual nondiscrimination testing and Form 5500 filings for defined benefit retirement plans. • Collaborates directly with advisors, actuaries, auditors, and plan sponsors to provide consulting on plan design, funding contributions, and Form 5500 reconciliation. • Performs nondiscrimination, coverage, and top-heavy testing for defined benefit plans up to 250 participants, in accordance with documented procedures and IRS regulations. • Calculates annual required and discretionary employer contributions based on actuarial valuations and funding requirements. • Identifies and calculates corrective actions for testing failures or contribution errors in compliance with IRS correction programs (e.g., EPCRS). • Consults with plan sponsors to explain testing results, funding obligations, and any necessary corrective actions. • Assists in the preparation of IRS Form 5500 and related schedules, including Schedule SB and actuarial attachments, for defined benefit plan filings. • Supports plan audits by preparing required financial and actuarial documentation, including asset and liability reconciliations. • Assists with gathering and reconciling historical and current plan data during plan conversions, mergers, or terminations. • Ensures compliance with internal deadlines and regulatory filing requirements. • Performs other duties related to defined benefit plan administration and compliance, as assigned.