Direct Travel is a leading provider of corporate travel management services. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies, and significant cost savings. The company is led by CEO Christal Bemont and Executive Chairman Steve Singh, noted business investor and founder of Concur. Direct Travel has offices in over 80 locations and is currently ranked among the top providers of travel on Travel Weekly’s Power List. For more information, visit www.dt.com . Direct Travel is an EOE/AA/Veteran/People with Disabilities employer. If you're ready to chart a new course and advance your career with the valuable moments and travel experiences that await, we welcome you to submit your resume for consideration at Direct Travel. #LI-Remote
Account Manager
Location
PST (UTC-8)
Posted
85 days ago
Salary
0
Seniority
Lead
Job Description
Account Manager
Direct Travel
Role Description As one of the fastest growing Travel Management Companies (TMC) in the world, Direct Travel is committed to reimagining what is possible for the industry, including business travel, personalized experiences, and meetings & events. This is your opportunity to grow your career and be part of a dynamic team that is setting the new standard of travel and service excellence. If you’re passionate about innovation and ready for what’s next, we’d love for you to join us! This is a remote position, reporting to the Director of Account Management. To best support our team and customers, this role will work regular business hours aligned to the West Coast: 8:00 a.m. – 5:00 p.m. Pacific Time (PST). Responsibilities - Manage all aspects of the relationship between Direct Travel and a portfolio of corporate clients including but not limited to: - Client retention - Managing all existing client contract terms including: - Negotiations for contract renewals or extensions and amendments - Implementation - Business consolidation and growth opportunities - Selling additional value-added products and services - Managing client profitability - Conducting business reviews - Develop an understanding of client business models, goals, and business needs. - Lead a strategic account planning process with clients, developing mutual performance objectives, financial targets, and critical milestones. - Ensure account performance objectives and client expectations are continually met. - Provide consulting services to clients for: - Travel policy development - The negotiation, creation, and maintenance of airline, car rental, and hotel programs - Capture all relevant client-related data and opportunities in CRM. - Consistently uphold the company’s vision and values while ensuring the customer experience is in focus. - Work well in a team environment. Qualifications - Bachelor's degree in business-related field OR equivalent experience - Minimum 1 year corporate travel or account management experience, or similar travel industry transferable skills and experience - Strong knowledge of industry trends and issues - Demonstrated ability to influence corporate client decisions - Ability to think strategically and manage inter-organizational expectations - Strong problem-solving skills with a focus on innovative and creative solutions - Excellent relationship-building skills - Excellent communication skills (written, verbal, interpersonal) - Excellent presentation and meeting facilitation skills - Strong data analysis and interpretation skills - SalesForce CRM experience an asset - Proficient in Microsoft Office, Word, Excel, PowerPoint, and Outlook Requirements - 3–5 years of experience in account management, preferably in the corporate travel industry or a related SaaS/service environment - Strong understanding of travel program management and industry tools (GDS, OBTs, travel reporting platforms, etc.) - Proven track record in client relationship management and revenue growth - Exceptional communication and presentation skills - Analytical mindset with the ability to translate data into actionable insights - Self-motivated, organized, and able to manage multiple accounts and priorities - Bachelor’s degree in Business, Travel/Hospitality, or a related field preferred Benefits - Medical, Dental, and Vision benefits - Total Rewards Package including: - Retirement Plans - Wellness - Rewards and Recognition - Sustainability - DE&I initiatives - Mental Health Support
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