• Take full ownership of Shopify store operations and customer experience • Eliminate inconsistencies across the site, including broken links, outdated promotions, and conflicting messaging • Standardize shipping, split shipment, and pre-order communication across all touchpoints • Build and document SOPs for all operational workflows • Implement systems and automations that reduce manual work and customer confusion • Respond to customer inquiries via Shopify inbox and social channels • Process refunds, reships, cancellations, and order updates • Triage and resolve support tickets based on urgency • Identify patterns in customer feedback and recommend improvements • Monitor order flow across Shopify, Base, and Amazon MCF • Resolve failed orders, inventory issues, and discrepancies • Coordinate with fulfillment teams to ensure timely delivery • Audit the website for broken links, incorrect pricing, and outdated promotions • Build and maintain SOPs for recurring workflows • Deliver weekly Shopify performance reports • Maintain compliance across ADA, privacy policies, and tracking regulations

• Coordinate supplier onboarding activities, supporting suppliers as they are introduced to the platform from an operational perspective. • Manage a variety of marketplace operations tasks, including product onboarding, feed-related coordination, and billing or support-related topics. • Act as a point of contact for supplier support, responding to operational questions and helping resolve issues efficiently. • Work across internal teams to move requests forward, identify where support is needed, and make sure the right people are engaged when necessary. • Handle multiple incoming priorities at once, organizing work effectively and keeping operational processes from losing momentum.

• The main purpose of the Ads Creative Strategist is to provide our clients with top-quality creative media. • This may include researching and reaching out to potential content creators and keeping up-to-date with the ever-changing TikTok and Instagram Reels trends. • The Ad Creative Strategist will need to develop a deep understanding of each individual client’s brand, values, customer avatars, and specific requirements. • This knowledge will be used to create detailed script briefs for chosen content creators, matching their brand guidelines and including full video footage concepts for the creative campaign. • In addition, the Ads Creative Strategist will be required to contact and liaise with potential content creators in order to put a team together for each project. • Performing quality control duties on the received content to ensure that it meets guidelines will also be a part of this role. • Strategizing script briefs based on current TikTok and Instagram trends. • Preparing detailed script briefs for content creators, including B-roll footage required. • Researching content creators to match each brand’s Customer Avatar goal for each testing concept. • Communicating with potential content creators regarding the scope of each project. • Ensuring the quality of Video Ad variations. • Selecting and arranging a content creator for each project. • Ensuring the quality of the content provided by the content creators. • Providing feedback on content received. • Keeping up with ongoing TikTok and Reels trends. • Assisting with any other tasks as required by the Product Manager.

• Achieve the Regional Commercial targets • Implement Allianz Trade E-Commerce target distribution model by managing the team in charge of direct/indirect sales and CSM's • Implement Regional distribution elements of marketing plan • Support the Group Dist & Partnership team with relationship of partners in respective Regions (Banks, CMS's, PSP's, Brokers, Agents, Allianz) • Ability to create the market demand for BNPL, Embedded Finance and Online Sellers • Coordinating the listing of our product in the US • Coordinating the marketing activities with local marketing teams, attending to events, roundtables to increase market awareness for e-commerce