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DTC Operations Manager
Location
Mexico
Posted
47 days ago
Salary
0
Seniority
Mid Level
Job Description
DTC Operations Manager
Hadley Designs
• Take full ownership of Shopify store operations and customer experience • Eliminate inconsistencies across the site, including broken links, outdated promotions, and conflicting messaging • Standardize shipping, split shipment, and pre-order communication across all touchpoints • Build and document SOPs for all operational workflows • Implement systems and automations that reduce manual work and customer confusion • Respond to customer inquiries via Shopify inbox and social channels • Process refunds, reships, cancellations, and order updates • Triage and resolve support tickets based on urgency • Identify patterns in customer feedback and recommend improvements • Monitor order flow across Shopify, Base, and Amazon MCF • Resolve failed orders, inventory issues, and discrepancies • Coordinate with fulfillment teams to ensure timely delivery • Audit the website for broken links, incorrect pricing, and outdated promotions • Build and maintain SOPs for recurring workflows • Deliver weekly Shopify performance reports • Maintain compliance across ADA, privacy policies, and tracking regulations
Job Requirements
- 2 to 5 years of experience managing Shopify store operations
- You are highly detail-oriented and catch inconsistencies others miss
- You are a strong written communicator who can simplify complex information
- You have hands-on experience with order management, fulfillment, and customer service
- You understand Shopify apps, backend systems, and troubleshooting workflows
- You build systems, not just solutions
- You thrive in a fast-moving, high-growth environment
- You are comfortable working cross-functionally while maintaining ownership
Benefits
- A remote-first environment that gives you flexibility and autonomy
- The ability to manage your schedule with trust and accountability
- Direct access to leadership and meaningful collaboration across teams
- Opportunities to build systems, implement ideas, and drive real impact
- Access to training, tools, and continuous learning
- A decade-strong, family-founded brand with a clear mission and vision
- Free access to products that are changing how children learn
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