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Hadley Designs

DIY ideas and printables to help you celebrate life's joyful moments.

DTC Operations Manager

Location

Mexico

Posted

47 days ago

Salary

0

Seniority

Mid Level

2 yrs expEnglish

Job Description

DTC Operations Manager

Hadley Designs

• Take full ownership of Shopify store operations and customer experience • Eliminate inconsistencies across the site, including broken links, outdated promotions, and conflicting messaging • Standardize shipping, split shipment, and pre-order communication across all touchpoints • Build and document SOPs for all operational workflows • Implement systems and automations that reduce manual work and customer confusion • Respond to customer inquiries via Shopify inbox and social channels • Process refunds, reships, cancellations, and order updates • Triage and resolve support tickets based on urgency • Identify patterns in customer feedback and recommend improvements • Monitor order flow across Shopify, Base, and Amazon MCF • Resolve failed orders, inventory issues, and discrepancies • Coordinate with fulfillment teams to ensure timely delivery • Audit the website for broken links, incorrect pricing, and outdated promotions • Build and maintain SOPs for recurring workflows • Deliver weekly Shopify performance reports • Maintain compliance across ADA, privacy policies, and tracking regulations

Job Requirements

  • 2 to 5 years of experience managing Shopify store operations
  • You are highly detail-oriented and catch inconsistencies others miss
  • You are a strong written communicator who can simplify complex information
  • You have hands-on experience with order management, fulfillment, and customer service
  • You understand Shopify apps, backend systems, and troubleshooting workflows
  • You build systems, not just solutions
  • You thrive in a fast-moving, high-growth environment
  • You are comfortable working cross-functionally while maintaining ownership

Benefits

  • A remote-first environment that gives you flexibility and autonomy
  • The ability to manage your schedule with trust and accountability
  • Direct access to leadership and meaningful collaboration across teams
  • Opportunities to build systems, implement ideas, and drive real impact
  • Access to training, tools, and continuous learning
  • A decade-strong, family-founded brand with a clear mission and vision
  • Free access to products that are changing how children learn

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