GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this roleAs a Solutions Architect, you’ll be a trusted advisor to GitLab prospects and customers, helping them understand how GitLab’s DevSecOps platform addresses both technical requirements and business objectives across the entire software development lifecycle. You’ll guide organizations through their digital transformation journeys, from planning through monitoring, using your technical expertise, understanding of cloud and modern software development practices, and strong customer empathy. Reporting to a regional Solutions Architect manager and partnering closely with Account Executives and cross-functional teams, you’ll own technical evaluations (including proof of value initiatives and workshops), shape solution architectures, and serve as the voice of the customer back to Product Management. In your first year, you’ll focus on driving successful platform adoption, influencing revenue growth through solution selling, and building long-term, trust-based relationships that showcase GitLab’s differentiated position in an AI-driven DevSecOps landscape. What you’ll do - Lead technical discovery, demos, and validation (including proofs of value) to show how GitLab’s AI-powered DevSecOps platform meets customers’ technical and business needs across the full lifecycle. - Drive the technical evaluation process as the Directly Responsible Individual, including solution design, POC/POV ownership, workshop design, and the technical components of tenders, audits, and value stream assessments. - Collaborate with Account Executives and regional sales teams in North America to shape and execute account strategies that support new customer acquisition and expansion. - Build and deepen relationships with technical practitioners and business leaders, guiding them through GitLab-driven digital transformation and enabling them to become GitLab advocates. - Advise customers on modern software development, continuous integration, continuous deployment, security, and cloud practices, challenging existing approaches to improve return on investment. - Serve as the voice of the customer with Product Management, Engineering, Sales, and Marketing by sharing feedback, use cases, and competitive insights that inform roadmap and positioning. - Maintain and extend your technical expertise in GitLab, DevSecOps, AI, and related cloud technologies, creating reusable examples, best practice guidance, and technical collateral for customers and partners. - Invest in your own growth and development through ongoing learning, mentorship, and knowledge sharing to continuously improve the impact of the Solutions Architect team. What you’ll bring - Experience engaging with customers in technical pre-sales, consulting, or similar roles, guiding them through solution design and evaluation. - Proficiency with the end-to-end software development lifecycle, including modern DevSecOps practices and continuous integration and continuous deployment workflows. - Hands-on experience with GitLab or comparable source control, CI/CD, and collaboration platforms, and the ability to map platform capabilities to customer use cases. - Practical knowledge of cloud computing concepts and related technologies, with the ability to discuss deployment, security, and operations options with technical teams. - Ability to lead technical evaluations such as proofs of concept or proofs of value, contribute to tenders or audits, and design and run workshops or value stream assessments. - Clear technical communication and presentation skills, with the ability to adapt messages for practitioners through to senior business and technical decision makers. - Skill in building trusted relationships, listening with empathy, and acting as a customer advocate to internal teams such as Product, Engineering, Sales, and Marketing. - Motivation to continuously develop professionally, including learning new technologies, deepening GitLab platform expertise, and applying transferable experience from related fields. About the teamWe, the Solutions Architect team, are part of GitLab’s Sales organization and serve as the technical counterpart to Account Executives, with this role focused on opportunities in North America and reporting into a regional Solutions Architect Manager. Our mission is to help customers realize the full value of GitLab’s AI-powered DevSecOps platform by advising on architecture, running technical evaluations such as proofs of value, and guiding customers through their digital transformation. We work closely with Sales, Product Management, Engineering, and Marketing, collaborating asynchronously across regions to share best practices, create reusable technical collateral, and act as the voice of the customer. We are focused on helping customers modernize end-to-end software delivery, adopt GitLab at scale, and navigate a rapidly evolving AI and DevSecOps landscape. #LI-DNI The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $90,300—$193,500 USD How GitLab Supports Full-Time Employees - Benefits to support your health, finances, and well-being - Flexible Paid Time Off - Team Member Resource Groups - Equity Compensation & Employee Stock Purchase Plan - Growth and Development Fund - Parental leave - Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

• Design, build, test, and deploy HL7 and API-based interfaces within an interface engine (e.g., HealthConnect) • Translate business and technical requirements into interface specifications, data mappings, and test plans • Perform GAP analysis to improve workflows, efficiency, and data quality • Lead and support system integration testing (SIT) and user acceptance testing (UAT) • Troubleshoot interface issues, identify root causes, and implement solutions • Monitor production interfaces to ensure data integrity and system reliability • Collaborate with hospital IT teams, vendors, and internal stakeholders • Support go-lives, upgrades, and enhancements through validation and change management • Maintain detailed documentation for builds, mappings, and support procedures • Provide advanced support and communicate technical concepts clearly to stakeholders • Contribute to continuous improvement and integration standards initiatives

• Provide first-level technical support to customers via video conference, email, and chat, resolving issues related to software applications and services. • Diagnose, troubleshoot, and resolve hardware, software, and network issues by collaborating with internal teams and utilizing support tools. • Document and track all customer interactions, issues, and resolutions in the support ticketing system, ensuring timely follow-up and closure. • Own the solution to tickets end-to-end, escalating complex issues to higher-level support or development teams, providing detailed information, and following up until resolution. • Develop and maintain knowledge base articles, FAQs, and technical documentation to assist customers and internal team members. • Build long-lasting relationships with developers and other technical users. • Conduct user training sessions and webinars to improve customer knowledge and product utilization. • Provide feedback to the Product, Customer Success, and other internal teams to enhance the company’s offerings. • Contribute to BotCity's strategic plan by providing insights into technical support best practices, challenges, and lessons learned.

Ready to be a Titan? As an Associate Solutions Architect, you will be an integral part of the Contractor Advisory Services team, supporting our clients throughout their ServiceTitan journey. You'll collaborate with Product, Professional Services, and Customer Success teams to ensure extraordinary outcomes. This role demands strong customer service and communication skills, with the ability to resolve client cases independently and with urgency. You will contribute to our mission of revolutionizing the home and commercial services industry by driving product adoption and delivering impactful solutions. What you'll do: - Feature Implementation & Adoption: Conduct high-touch one-on-one and group feature implementations for customers in onboarding and ongoing success phases. - Client Issue Resolution: Work with low-to-medium complexity clients and projects to resolve issues, including account audits, optimization, and product adoption. - Team Support: Provide direct support to Solutions Architects and Senior Solutions Architects on larger, more complex projects. - Root Cause Analysis & Improvement: Contribute to root cause analysis on product challenges, leading to innovative solutions, streamlined processes, and improved training materials. - Cross-Functional Partnership: Collaborate with cross-functional teams to resolve issues and drive necessary changes, maintaining high customer satisfaction. - Customer Journey Contribution: Assist in optimizing the customer journey by advising on sales product market fit, scaling onboarding plans, and driving customer engagement and ROI. What you'll bring: - Experience: Bachelor's degree with a minimum of 2 years of relevant working and/or equivalent experience in the trades. - ServiceTitan Expertise: Deep product knowledge across the entire ServiceTitan platform, with at least 2+ years of direct experience. - Inventory Process Proficiency: Proficient in ServiceTitan's customer inventory processes and the inventory module. - Industry Acumen: In-depth understanding of ServiceTitan customers' business and operational needs and priorities. - Training & Implementation: Experience in leading virtual group training workshops or software implementations. - Analytical Skills: Advanced Excel skills (xlookups, pivot tables, macros, etc.). - Communication: Exceptional written and verbal communication skills. - Ownership: Proven ability to take ownership and consistently perform as a high-contributing individual. - Travel: Ability to travel domestically up to 25-50% of the year. Highly Valued (Preferred Qualifications): - Experience with Asana, SQL, Salesforce, QuickBooks (Online and/or Desktop), Intacct, and GSuite. - ServiceTitan Certified Administrator (STCA) certification. - Strong project management skills. Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. Use of AI Technology: We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: - Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. - Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. - Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $71,800 USD - $96,100 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.