• Provide first-level technical support to customers via video conference, email, and chat, resolving issues related to software applications and services. • Diagnose, troubleshoot, and resolve hardware, software, and network issues by collaborating with internal teams and utilizing support tools. • Document and track all customer interactions, issues, and resolutions in the support ticketing system, ensuring timely follow-up and closure. • Own the solution to tickets end-to-end, escalating complex issues to higher-level support or development teams, providing detailed information, and following up until resolution. • Develop and maintain knowledge base articles, FAQs, and technical documentation to assist customers and internal team members. • Build long-lasting relationships with developers and other technical users. • Conduct user training sessions and webinars to improve customer knowledge and product utilization. • Provide feedback to the Product, Customer Success, and other internal teams to enhance the company’s offerings. • Contribute to BotCity's strategic plan by providing insights into technical support best practices, challenges, and lessons learned.

Ready to be a Titan? As an Associate Solutions Architect, you will be an integral part of the Contractor Advisory Services team, supporting our clients throughout their ServiceTitan journey. You'll collaborate with Product, Professional Services, and Customer Success teams to ensure extraordinary outcomes. This role demands strong customer service and communication skills, with the ability to resolve client cases independently and with urgency. You will contribute to our mission of revolutionizing the home and commercial services industry by driving product adoption and delivering impactful solutions. What you'll do: - Feature Implementation & Adoption: Conduct high-touch one-on-one and group feature implementations for customers in onboarding and ongoing success phases. - Client Issue Resolution: Work with low-to-medium complexity clients and projects to resolve issues, including account audits, optimization, and product adoption. - Team Support: Provide direct support to Solutions Architects and Senior Solutions Architects on larger, more complex projects. - Root Cause Analysis & Improvement: Contribute to root cause analysis on product challenges, leading to innovative solutions, streamlined processes, and improved training materials. - Cross-Functional Partnership: Collaborate with cross-functional teams to resolve issues and drive necessary changes, maintaining high customer satisfaction. - Customer Journey Contribution: Assist in optimizing the customer journey by advising on sales product market fit, scaling onboarding plans, and driving customer engagement and ROI. What you'll bring: - Experience: Bachelor's degree with a minimum of 2 years of relevant working and/or equivalent experience in the trades. - ServiceTitan Expertise: Deep product knowledge across the entire ServiceTitan platform, with at least 2+ years of direct experience. - Inventory Process Proficiency: Proficient in ServiceTitan's customer inventory processes and the inventory module. - Industry Acumen: In-depth understanding of ServiceTitan customers' business and operational needs and priorities. - Training & Implementation: Experience in leading virtual group training workshops or software implementations. - Analytical Skills: Advanced Excel skills (xlookups, pivot tables, macros, etc.). - Communication: Exceptional written and verbal communication skills. - Ownership: Proven ability to take ownership and consistently perform as a high-contributing individual. - Travel: Ability to travel domestically up to 25-50% of the year. Highly Valued (Preferred Qualifications): - Experience with Asana, SQL, Salesforce, QuickBooks (Online and/or Desktop), Intacct, and GSuite. - ServiceTitan Certified Administrator (STCA) certification. - Strong project management skills. Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. Use of AI Technology: We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: - Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. - Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. - Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $71,800 USD - $96,100 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

• Serve as the bridge between EarthDaily's Sales team and the Software Engineering and Product functions • Ensure prospective customers understand how EarthDaily’s data, analytics platforms, and AI-driven insights map to their real-world operational needs • Lead technical discovery, solution design, and proof-of-concept engagements that directly support revenue growth • Partner with Sales team members to qualify opportunities • Design and deliver compelling technical demonstrations, proof-of-concept (POC) engagements, and proposals aligned to customer workflows and use cases • Respond to RFPs, RFIs, and technical questionnaires with accuracy and commercial awareness • Conduct needs assessments to understand technical requirements and objectives • Build trusted relationships with technical stakeholders • Collaborate with Product and Software Engineering teams to relay customer feedback and ensure solutions remain competitive • Work with Customer Success Managers to ensure seamless technical handoffs post-sale

• Help drive the evolution, scalability and operational excellence of products and engineering initiatives • Provide technical leadership, product thinking and delivery coordination • Collaborate closely with engineering, product and business stakeholders