Title: Senior Cloud Specialist Location: - Montreal, Quebec, Canada - Employees can work remotely - Full-time - Department: R&D - Province: Quebec Company Description MEDFAR Clinical Solutions was founded in 2010 by two aeronautical engineers who realized that the healthcare system was not exploiting the full potential of technology. Supported by a large community of medical experts and focused on clinical success and patient safety, MEDFAR was the first company to certify a cloud-based Electronic Medical Record in Canada: MYLE (Make Your Life Easy). Committed to promoting excellence and effectiveness in healthcare worldwide, MEDFAR differentiates itself by offering a unique healthcare management solution for clinics, which replaces inefficient processes with a faster and safer technological alternative. Job Description As a Senior Cloud / DevOps Specialist, you take ownership of designing, implementing, and maintaining cloud infrastructure and platform solutions with a high degree of autonomy. You make independent technical decisions, ensuring systems are scalable, secure, and aligned with organizational standards and SRE goals. In this role, you lead complex projects, drive improvements in infrastructure, observability, and operational processes, and mentor team members. You collaborate with architects, product teams, and stakeholders to ensure technical solutions meet both business and operational requirements. Core Responsibilities - Infrastructure Leadership: Independently design and maintain scalable, secure cloud infrastructure using Infrastructure as Code (IaC). - Platform Standardization: Define and evolve standards, guidelines, and best practices for cloud deployments and architecture patterns. - Reliability Excellence: Establish monitoring, alerting, dashboards, and error budgets to ensure system performance and operational health. - Technical Assessment: Evaluate and advise on new technologies, procurement options, and architectural proposals to align with SRE goals. - Resource Optimization: Review resource usage and implement cost optimization practices and FinOps initiatives across teams. - Team Mentorship: Support and guide team members, sharing best practices to build technical competence across the collective. - Continuous Improvement: Identify gaps in processes or tooling and propose actionable solutions to improve platform efficiency. Qualifications - Bachelor’s degree in Computer Science, Information Technology, or a related field; or equivalent professional experience. - 6+ years of experience in cloud infrastructure, automation, or related technical fields. - Proven hands-on expertise with cloud platforms (preferably Azure) and Infrastructure as Code tools such as Terraform, Terragrunt, Helm, Ansible, etc. - Experience designing and implementing CI/CD pipelines, automation workflows, and deployment strategies for complex systems. - Strong understanding of networking, RBAC, security best practices, and cloud architecture patterns. - Proficiency with observability tools such as ELK, Azure Monitor, or equivalent, and operational excellence practices. - Proven experience designing and implementing containerization (Docker) and orchestration (Kubernetes, etc.) for complex system deployments. - Ability to make independent technical decisions while balancing technical debt and high-quality solution delivery. - Advanced proficiency in scripting or programming languages such as PowerShell, .Net, or similar. - Excellent collaboration and communication skills in both French and English. Working conditions: - Contract: Permanent, full time (40h/week) - Working mode: Hybrid or remote - Occasional in-office presence may be required during the year (for events or team meetings, for example). - Candidates must reside in the province of Quebec. Additional Information By joining MEDFAR, you will be part of a purpose-driven organization whose product is disrupting and digitizing health care, making doctors’ and healthcare workers’ lives easier, while enabling better patient health outcomes. Becoming a MEDFARian also means having the opportunity to be part of an innovative community and working in a dynamic environment where your work will have a meaningful and tangible effect not only on your team and the business but most importantly on the healthcare industry. - Remote work and flexibility (supporting work-life balance) - RRSP contribution - Healthcare insurance from day one - Paid time off: 3 weeks + 1 additional week between Christmas and New Year - Annual training allowance ($1,500) to support your professional development - An onboarding program to help you get familiar with our environment and the digital healthcare field - All IT equipment is provided, with additional gear if needed - Internal growth opportunities (promotions, internal mobility) - Support from a wellness and social committee, with initiatives to foster team cohesion, mental health, and employee well-being - A company culture focused on transparency, collaboration, and innovation - Join a dynamic and innovative environment where your work has a real and wide-reaching impact, helping to modernize healthcare in Canada and internationally With offices around the world, fluency in both French and English is a must at MEDFAR. Because of the need to communicate with colleagues and/or customers in other provinces or countries, bilingualism enables us to communicate in both languages while promoting the use of French. At MEDFAR, we value diversity, equity and inclusion within our team. We are committed to providing a work environment where every individual feels respected and supported, regardless of their background, identity or abilities.As part of our commitment to a fair and inclusive recruitment process, we offer accommodation to candidates who request it. If you need accommodation during your interview, please let us know so that we can provide you with an adapted experience. MEDFAR has voluntarily subscribed to an Equal Employment Opportunity Program (EEOP). We encourage applications from women, visible minorities, ethnic minorities, aboriginal peoples and people with disabilities. When applying, we invite you to complete this section, which enables us to implement our Equal Employment Opportunity Program (EEOP). Self-identification is not compulsory, but may enable you to benefit from hiring or promotion measures if you have the skills required for the job.

• Lead and grow a Cloud Infrastructure team in the broader program Engineering organization • Develop cloud hosting, infrastructure, and network approaches with OCI and IHS experts • Support cloud infrastructure topics across both customer deployment and sustainment phases • Guide incident response and problem-management activities related to cloud infrastructure • Participate in cross-functional teams involving cloud infrastructure considerations • Ensure cloud infrastructure design conforms to FedRAMP controls and IHS standards

• Design and implement cloud-based endpoint management solutions using Microsoft Azure and Intune • Set, manage, and enforce configurations on macOS devices primarily through shell scripting orchestrated via Microsoft Intune • Integrate and manage macOS devices using Apple Business Manager for zero-touch deployment • Manage the software lifecycle for macOS, including application packaging, deployment, and updates through Microsoft Intune and the Company Portal • Develop and maintain endpoint security policies across a multi-platform environment • Monitor and optimize endpoint performance, security posture, and compliance metrics • Implement Security Technical Implementation Guides (STIG) across all managed endpoints, with a specific focus on the macOS platform • Create and enforce security policies in accordance with DoD and Navy cybersecurity standards • Conduct security assessments and vulnerability management for endpoint devices • Ensure compliance with federal regulations including FISMA, NIST, and DoD directives • Engineer the configuration and security of macOS endpoints • Configure, deploy, and manage Windows 11 enterprise environments • Administer Linux systems with a focus on security hardening and automation • Create comprehensive endpoint management policies using Azure Active Directory and Intune • Develop automated deployment scripts and configuration management workflows, especially with shell scripting for macOS • Design and implement conditional access policies and zero-trust security models • Establish monitoring and reporting frameworks for endpoint compliance

Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more. The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S. As a Cloud Solution Architect aligned to the Azure AI platform for Microsoft's Customer Experience & Success (CE&S) organization, you will enable customers to achieve their outcomes based on their investments in Microsoft technology. Leveraging your Microsoft Azure Artificial Intelligence (AI) and Machine Learning (ML) technical subject matter expertise, you will lead technical conversations with customers and Microsoft colleagues, driving value to their organization. This is a hands-on role that includes accelerating customer adoption by building Generative AI solutions and identifying resolutions to unblock customer success projects for the AI Factory. You will also drive product influence with Engineering through technical feedback via the Factory and increase technical intensity with the Field team[MR1.1][PR1.2][PR1.3]s. This opportunity will allow you to accelerate your career growth, honing your technical and program management skills, and deepening your cloud expertise. The Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide differentiated and connected customer experience. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. CSAs are senior individual contributors who operate globally and engage directly with customers. It is a hands-on technical role spanning across design, build, and production with a focus on issue resolution to remove customer production blockers. Candidates are expected to comfortably switch from a whiteboard to the keyboard. This is a truly exciting role that will feature unique and challenging technical problems to solve and to help our customers succeed. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Customer-Centric Approach: - Play a pivotal role in the AI Factory, providing technical enablement, operational support, and strategic engagement across customer projects. This role is designed to ensure successful delivery of AI solutions, troubleshoot complex issues, and support innovation through pilot evaluations and advanced use case development. Understand customers' overall data estate, business priorities, and IT success measures. Innovate with AI solutions that drive business value. - Facilitate scalable delivery through strong technical program management utilizing a factory model/approach, driving program awareness and demand across the regional operating units. Attend in-flight project status meetings to monitor progress and identify support needs. Engage directly with complex or non-standard customer use cases beyond existing accelerators. Participate in intake reviews for milestone sizing, objection handling, and technical scoping. - Ensure Solution Excellence: Deliver solutions with high performance, security, scalability, maintainability, repeatability, reusability, and reliability upon deployment. Gather insights from customers and partners. Business Impact: - Drive Consumption Growth: Develop opportunities to enhance Customer Success and help customers extract value from their Microsoft investments. - Operational Awareness: Understanding of consumption metrics and their reflection on program effectiveness. Ability to collaborate with local teams for nominations and intake support. - Unblock Customer Challenges: Leverage subject matter expertise to identify resolutions for customer blockers. Follow best practices and utilize repeatable IP. - Identify and contribute repeatable IP and assets that create velocity in deployment and drives customer value from their Unified investment. Continuously look to improve upon these assets utilizing the best of field inputs. Evaluate pilot opportunities for potential integration into existing offerings. - Architect AI Solutions: Apply technical knowledge to design solutions aligned with business and IT needs. Create Innovate with AI roadmaps, lead POCs and MVPs, and ensure long-term technical viability. Technical Leadership: - Advocate for Customers: Share insights and best practices, collaborate with the Factory team to address key blockers, and influence improvements, roadmap and feature prioritization. - Resolve technical blockers: Debug technical issues and provide fixes for engagements encountering blockers. - Continuous Learning: Stay updated on market trends, collaborate with the AI technical community, and educate customers about the Azure AI platform. - Accelerate Outcomes: Through engaging with field teams, share expertise, drive factory pipeline, and promote Factory to accelerate customer success, as well as collate feedback upon execution to drive improvement and leverage field teams inputs. Other Responsibilties: - Embody our culture and values Qualifications Required/Minimum Qualifications - Bachelor’s degree in computer science, Information Technology, Engineering, Business or related field AND 4+ years’ experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or Business Applications consulting - OR equivalent experience. Other Qualifications - Microsoft is unable to sponsor a work visa for this role due to the nature of the role’s job duties. Additional or Preferred Qualifications - Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting - OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting - OR equivalent experience. - 4+ years experience working in a customer-facing role (e.g., internal and/or external). - 4+ years experience working on technical projects. - Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications). - Breadth of technical experience and knowledge in foundational security, foundational AI, architecture design, with depth / Subject Matter Expertise in one or more of the following: - Deep Domain Expertise in Azure AI Areas: Deep domain expertise in one of the Azure AI specific areas, such as Cognitive Services, Azure OpenAI and CoPilot OR hands-on experience working with the respective products at the expert level. [MR2.1][MR2.2]Expertise with Azure AI Search and/or Vector Indexes, Azure Document Processing and /or equivalent OCR technology - Programming Languages and Integration: Proficient with Python, C#, R, JavaScript, or similar programming languages in the context of application development, and ability to integrate Azure AI with other services (e.g., Azure Functions, Azure Container Apps, Docker, API Management). - Architecting Enterprise-Grade Solutions: The ability to create and explain 3-tier architecture diagrams, system context diagrams, system interaction diagrams, etc. - Proven experience building enterprise-grade, AI-focused solutions on the cloud (Azure, AWS, GCP) for customers, from Minimum Viable Products (MVPs) leading to production deployments. - Infrastructure as Code (IaC) Deployment: Strong understanding of Bicep, Terraform, or Azure Resource Manager and familiarity with configuration and deployment of IaC templates in a secure environment. - Core AI & ML Concepts: Familiarity with AI & ML foundational knowledge of concepts like Prompt Engineering, tools (Jupyter notebooks & VS Code). [MR3.1] - Agentic Workflows: Familiarity with Semantic Kernel, MCP, Langchain, or other agentic frameworks. Ability to configure tools for dynamic execution by an LLM - Generative AI and Responsible AI: Knowledge of current and emerging AI technology, including Generative AI technology applications and use cases (including, but not limited to, Large Language Models) and Foundational models toolsets. - Understanding of Responsible AI practice including ethical considerations, bias mitigation, and fairness. - Competitive Landscape: Understanding the competitive landscape is valuable, candidates should be aware of key AI platforms beyond Azure, such as AWS and GCP. Knowledge of the AI open-source ecosystem Cloud Solution Architecture IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.