• Design and implement cloud-based endpoint management solutions using Microsoft Azure and Intune • Set, manage, and enforce configurations on macOS devices primarily through shell scripting orchestrated via Microsoft Intune • Integrate and manage macOS devices using Apple Business Manager for zero-touch deployment • Manage the software lifecycle for macOS, including application packaging, deployment, and updates through Microsoft Intune and the Company Portal • Develop and maintain endpoint security policies across a multi-platform environment • Monitor and optimize endpoint performance, security posture, and compliance metrics • Implement Security Technical Implementation Guides (STIG) across all managed endpoints, with a specific focus on the macOS platform • Create and enforce security policies in accordance with DoD and Navy cybersecurity standards • Conduct security assessments and vulnerability management for endpoint devices • Ensure compliance with federal regulations including FISMA, NIST, and DoD directives • Engineer the configuration and security of macOS endpoints • Configure, deploy, and manage Windows 11 enterprise environments • Administer Linux systems with a focus on security hardening and automation • Create comprehensive endpoint management policies using Azure Active Directory and Intune • Develop automated deployment scripts and configuration management workflows, especially with shell scripting for macOS • Design and implement conditional access policies and zero-trust security models • Establish monitoring and reporting frameworks for endpoint compliance

Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more. The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S. As a Cloud Solution Architect aligned to the Azure AI platform for Microsoft's Customer Experience & Success (CE&S) organization, you will enable customers to achieve their outcomes based on their investments in Microsoft technology. Leveraging your Microsoft Azure Artificial Intelligence (AI) and Machine Learning (ML) technical subject matter expertise, you will lead technical conversations with customers and Microsoft colleagues, driving value to their organization. This is a hands-on role that includes accelerating customer adoption by building Generative AI solutions and identifying resolutions to unblock customer success projects for the AI Factory. You will also drive product influence with Engineering through technical feedback via the Factory and increase technical intensity with the Field team[MR1.1][PR1.2][PR1.3]s. This opportunity will allow you to accelerate your career growth, honing your technical and program management skills, and deepening your cloud expertise. The Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide differentiated and connected customer experience. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. CSAs are senior individual contributors who operate globally and engage directly with customers. It is a hands-on technical role spanning across design, build, and production with a focus on issue resolution to remove customer production blockers. Candidates are expected to comfortably switch from a whiteboard to the keyboard. This is a truly exciting role that will feature unique and challenging technical problems to solve and to help our customers succeed. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Customer-Centric Approach: - Play a pivotal role in the AI Factory, providing technical enablement, operational support, and strategic engagement across customer projects. This role is designed to ensure successful delivery of AI solutions, troubleshoot complex issues, and support innovation through pilot evaluations and advanced use case development. Understand customers' overall data estate, business priorities, and IT success measures. Innovate with AI solutions that drive business value. - Facilitate scalable delivery through strong technical program management utilizing a factory model/approach, driving program awareness and demand across the regional operating units. Attend in-flight project status meetings to monitor progress and identify support needs. Engage directly with complex or non-standard customer use cases beyond existing accelerators. Participate in intake reviews for milestone sizing, objection handling, and technical scoping. - Ensure Solution Excellence: Deliver solutions with high performance, security, scalability, maintainability, repeatability, reusability, and reliability upon deployment. Gather insights from customers and partners. Business Impact: - Drive Consumption Growth: Develop opportunities to enhance Customer Success and help customers extract value from their Microsoft investments. - Operational Awareness: Understanding of consumption metrics and their reflection on program effectiveness. Ability to collaborate with local teams for nominations and intake support. - Unblock Customer Challenges: Leverage subject matter expertise to identify resolutions for customer blockers. Follow best practices and utilize repeatable IP. - Identify and contribute repeatable IP and assets that create velocity in deployment and drives customer value from their Unified investment. Continuously look to improve upon these assets utilizing the best of field inputs. Evaluate pilot opportunities for potential integration into existing offerings. - Architect AI Solutions: Apply technical knowledge to design solutions aligned with business and IT needs. Create Innovate with AI roadmaps, lead POCs and MVPs, and ensure long-term technical viability. Technical Leadership: - Advocate for Customers: Share insights and best practices, collaborate with the Factory team to address key blockers, and influence improvements, roadmap and feature prioritization. - Resolve technical blockers: Debug technical issues and provide fixes for engagements encountering blockers. - Continuous Learning: Stay updated on market trends, collaborate with the AI technical community, and educate customers about the Azure AI platform. - Accelerate Outcomes: Through engaging with field teams, share expertise, drive factory pipeline, and promote Factory to accelerate customer success, as well as collate feedback upon execution to drive improvement and leverage field teams inputs. Other Responsibilties: - Embody our culture and values Qualifications Required/Minimum Qualifications - Bachelor’s degree in computer science, Information Technology, Engineering, Business or related field AND 4+ years’ experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or Business Applications consulting - OR equivalent experience. Other Qualifications - Microsoft is unable to sponsor a work visa for this role due to the nature of the role’s job duties. Additional or Preferred Qualifications - Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting - OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting - OR equivalent experience. - 4+ years experience working in a customer-facing role (e.g., internal and/or external). - 4+ years experience working on technical projects. - Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications). - Breadth of technical experience and knowledge in foundational security, foundational AI, architecture design, with depth / Subject Matter Expertise in one or more of the following: - Deep Domain Expertise in Azure AI Areas: Deep domain expertise in one of the Azure AI specific areas, such as Cognitive Services, Azure OpenAI and CoPilot OR hands-on experience working with the respective products at the expert level. [MR2.1][MR2.2]Expertise with Azure AI Search and/or Vector Indexes, Azure Document Processing and /or equivalent OCR technology - Programming Languages and Integration: Proficient with Python, C#, R, JavaScript, or similar programming languages in the context of application development, and ability to integrate Azure AI with other services (e.g., Azure Functions, Azure Container Apps, Docker, API Management). - Architecting Enterprise-Grade Solutions: The ability to create and explain 3-tier architecture diagrams, system context diagrams, system interaction diagrams, etc. - Proven experience building enterprise-grade, AI-focused solutions on the cloud (Azure, AWS, GCP) for customers, from Minimum Viable Products (MVPs) leading to production deployments. - Infrastructure as Code (IaC) Deployment: Strong understanding of Bicep, Terraform, or Azure Resource Manager and familiarity with configuration and deployment of IaC templates in a secure environment. - Core AI & ML Concepts: Familiarity with AI & ML foundational knowledge of concepts like Prompt Engineering, tools (Jupyter notebooks & VS Code). [MR3.1] - Agentic Workflows: Familiarity with Semantic Kernel, MCP, Langchain, or other agentic frameworks. Ability to configure tools for dynamic execution by an LLM - Generative AI and Responsible AI: Knowledge of current and emerging AI technology, including Generative AI technology applications and use cases (including, but not limited to, Large Language Models) and Foundational models toolsets. - Understanding of Responsible AI practice including ethical considerations, bias mitigation, and fairness. - Competitive Landscape: Understanding the competitive landscape is valuable, candidates should be aware of key AI platforms beyond Azure, such as AWS and GCP. Knowledge of the AI open-source ecosystem Cloud Solution Architecture IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

As a Senior Cloud Support Engineer you will provide front-line AWS support for Mission Cloud customers. You will work to resolve cases in-house or follow cases through to AWS, providing an excellent customer experience and preventing delays in resolution of AWS support cases. You will ensure customers feel heard and hold AWS to a high standard while working as part of a global 24x7x365 team. Senior Cloud Support Engineers work four ten hour shifts a week or five eight hour shifts. This position is 100% remote. Responsibilities - Lead advance troubleshooting and provide guidance on AWS environments, ensuring optimal cloud performance and security for Mission Cloud customers through Mission’s support ticket platform - Independently manage and resolve complex customer-facing cases related to AWS Services and leverage AWS expertise to guide customers on how to troubleshoot, make changes to, or setup AWS resources - Act as a senior escalation point for AWS support and resolve cases in house, where possible, to provide an excellent customer experience - Advocate for customers when cases are escalated to AWS and help expedite and facilitate a positive resolution of the case - Lead root cause analysis for recurring customer issues, joining calls with customers on a frequent basis to assist in live troubleshooting and explanations of AWS services to expedite resolution of customer-submitted cases - Collaborate with internal teams, escalate issues, and leverage available resources to deliver a positive customer experience - Work a shift schedule to provide 24x7 support - Maintain knowledge of current AWS services - Provide an excellent customer experience in every customer interaction - Train and mentor junior engineers, building and iterating through existing technical documentation to further enable entry level engineers - Participate in interview process for new team members Requirements - Ability to manage AWS cloud workloads, especially EC2, RDS, VPC, and CloudWatch - Experience communicating directly with customers over phone and chat in English - Ability to be adaptable and think critically in customer situations - Knowledge of infrastructure and networking in AWS Services, with deep understanding of EC2 and VPC - Understanding of networks and website management, including IT infrastructure such as DNS, VPNs, SSL, Elastic Load Balancers, and CloudFront distributions - Understanding of web server applications and the administration of web application environments - Working knowledge of web server applications (Apache, nginx, Tomcat, IIS, or varnish) and administrating web application environments (LAMP, RoR, Java, or ASP.NET Core | Open-source web framework for .NET ) - Ability to understand and troubleshoot database issues for both RDS and NoSQL databases - Understand how to identify problematic queries using tools such as RDS performance insights - Ability to understand containerization solutions (infrastructure, pipelines, automation) using tools such as Docker (Dockerfiles, ECS, ECS Fargate) or Kubernetes (manifests, Helm and deployment tooling, KOPS, EKS, or Fargate) - Knowledge of technical customer support processes that include planning, coordinating, problem resolution, and documentation - Ability to work a flexible schedule, including nights, weekends, and holidays - Experience working as System Administrator (Linux and Windows) preferred - AWS SysOps Associate certification required and Solutions Architect - Professional Certification preferred Benefits - Major Medical Expenses Insurance – comprehensive national coverage with emergency care abroad - Life Insurance – protection including natural and accidental death, disability, and funeral assistance - Dental Plan – preventive care, cleanings, x-rays, and preferred rates for additional treatments - Vision Plan – free annual eye exam and discounts on prescription glasses and contact lenses - Funeral Assistance Services – support available for employees and family members - Grocery Voucher – monthly allowance to support your household needs - Savings Fund – 4% employer contribution to grow your savings faster - Vacation Benefits – vacation time accrues from your first day of employment (no waiting period) Commitment to Diversity and Inclusion We are committed to diversity and inclusion. We value every individual’s unique story, experience, and perspective. We aim to amplify the voices of our team members and our community to create a safe, empathetic, and inclusive environment where everyone can contribute to one’s authentic self. Mission Cloud makes every effort to ensure that all employees are compensated fairly regardless of gender, ethnicity, race, or past salary history. We understand that fair compensation practices establish that diversity, fair hiring processes, and fair pay are part of who we are as a company and maintain positive employee morale. We use market data to define salary ranges for each role and regularly review compensation adjustments as needed based on salary range updates. Mission Cloud is an Equal Opportunity Employer and participant in the U.S. Federal E-Verify program. Mission Cloud will consider qualified applicants with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance. About Mission Cloud Mission Cloud is an Amazon Web Services (AWS) Premier Consulting Partner and MSP. Clients depend on us to expertly and securely architect, migrate, manage, and optimize their cloud environments. Mission Cloud’s team of AWS Certified Solutions Architects and DevOps Engineers are ready to help you harness the full power of the AWS cloud to transform your business and operations.

Job Title: Cloud Solution Architect – Functional (Dynamics 365 Finance & Operations) Job Description Technical Products and Services (TPS): We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures.JOB SUMMARY We are seeking a Cloud Solution Architect – Functional with deep expertise in Dynamics 365 Finance & Operations (F&O), focused on backend finance processes. This role partners with customers and delivery teams to design scalable, compliant, and high‑quality finance solutions as part of ERP and finance transformation initiatives. Responsibilities - Architect and guide Dynamics 365 Finance solutions with strong emphasis on core finance backend processes (GL, AP, AR, Fixed Assets, Budgeting, Financial Reporting). - Act as a trusted advisor to finance stakeholders, translating business requirements into standard‑aligned F&O designs. - Provide functional governance across design, build, and go‑live using Microsoft best practices. - Guide partners on configuration vs. customization decisions and integration patterns. - Identify risks early and ensure finance solutions are scalable, compliant, and audit‑ready. Qualifications - Strong hands‑on experience with Dynamics 365 Finance (F&O) functional architecture. - Deep understanding of enterprise finance and accounting processes. - Experience with ERP implementations or finance transformation projects. - Ability to lead functional design discussions with senior finance stakeholders. Preferred - Dynamics 365 Finance / F&O Solution Architect or Functional Consultant certification. - Experience with global or multi‑entity finance implementations. - Familiarity with Power Platform and integrations supporting Finance. Pay Transparency The base salary range for this position is $120k-$130k, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays, and paid learning days. The deadline to apply for this position is 4/27/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible. As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies. Physical and Mental Requirements The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature. Equal Employment Opportunity Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: - English: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf - Spanish: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf Accommodation Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process. Artificial Intelligence As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role. Work Authorization In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. For further information on available work states and Equal Employment Opportunity as an applicant, please visit: https://jobs.concentrix.com/north-america-equal-employment-opportunity-information/ At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility. #WFH #LI-Remote Location: USA, KS, Work-at-Home Language Requirements: Time Type: Full time Physical and Mental Requirements: The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature. Equal Employment Opportunity: Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: · English · Spanish Accommodation: Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process. Artificial Intelligence: As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role. Work Authorization: In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE