• Building an agentic billing system that collects operational metrics and presents a billing dashboard for customers • Work closely with engineering and interface directly with Crescendo Sales, Finance, and Legal teams • Deliver a billing dashboard within the Crescendo technology platform • Prototype the billing dashboard and produce integrations to internal systems

• Crescendo is an AI-native contact center platform and CX operator for hundreds of enterprise clients. • Forecasting automation: Build automated volume forecasting from Crescendo operational datasets. • Translate forecasts into staffing and headcount requirements. • Improve forecast accuracy through agentic self-improvement. • Design staffing logic supporting shared associates across partner programs. • Model cross-program capacity allocation. • Enable dynamic queue balancing across workloads. • Define how forecasts drive operational decisions inside Crescendo. • Build AI-first workforce planning workflows. • Move workforce planning from manual scheduling toward automation. • Connect forecasting to full Crescendo IT stack: CRM/CC, HR, Finance. • Connect data collection agents to every major CCaaS and ticketing platform. • Build a closed feedback loop on forecast accuracy and schedule adherence.

• Own the product definition and delivery of Garage Hub's and Driveline's core distribution platform capabilities. • Design and evolve systems that support order management, catalog ingestion, part normalization, and data quality across customers and suppliers, including UX/UI where applicable. • Partner with Engineering to plan and deliver product releases that support customer and distributor workflows and scale. • Work closely with Operations and Strategic Partnerships teams to understand distribution-specific constraints (shipping logic, catalog complexity, pricing rules, inventory data, supplier variability) and translate them into product requirements. • Partner directly with Operations to identify and resolve pain points, validate requirements, and ensure solutions are practical and adopted in live operating environments. • Define and maintain a prioritized roadmap aligned to distributor/customer needs and business objectives. • Identify opportunities to reduce manual work through automation, tooling, and workflow redesign. • Communicate product priorities, tradeoffs, and delivery timelines clearly to stakeholders. • Operate effectively in a fast-paced, entrepreneurial environment with evolving requirements and limited precedent. • Other duties as assigned.

• Responsible for product management and commercialization of MSD products • Evaluation of industry/customer trends and defining customer needs • Development of detailed product requirements for future products • Collaboration with cross-functional teams for product vision and strategy • Full lifecycle management of the product line including forecasting, pricing, and transitions to new product offerings • Monitor product performance, market trends, and customer needs to identify growth opportunities • Partner with R&D to define product requirements and specifications • Support marketing collateral and training materials for product launches • Monitor the competitive environment for products and product lines • Cross-functional collaboration with Assay Development, Quality and Operations