• Provide strategic marketing and communications support to the project team • Lead the development and execution of localized marketing and communications strategies • Lead community-informed outreach in partnership with community-based organizations • Support implementation of a national doula awareness campaign and lead implementation at the local level • Collaborate with the Consumer Education team to inform the development and refinement of educational materials • Coordinate the development, production, and distribution of multi-channel communications • Track, document, and report on communications activities and outcomes

• Draft, edit, and proof internal communications for company-wide and targeted audiences • Support recurring communications such as newsletters, employee updates, and executive messaging • Help manage communications calendars, workflows, and incoming requests • Coordinate cross-functional communications projects and keep deliverables on track • Assist in planning and executing town halls, employee updates, and other large-scale meetings • Develop agendas, scripts, presentation materials, and run-of-show documents • Review communications for clarity, accuracy, tone, and consistency • Provide flexible operational and project support across Communications team priorities

• Support the team with research on socio-political and association-related topics • Contribute to website and social media content • Assist with the preparation of events and projects • Organizational and administrative tasks at the national office • Contribute to the further development of websites for state associations

• Own the end-to-end communication strategy for process servers, including app updates, policy changes, onboarding touchpoints, and performance-related messaging • Develop and implement structured communication plans that replace ad hoc outreach, ensuring messaging is clear, timely, and coordinated across teams • Translate complex operational and compliance information into clear, concise, and actionable messaging for a non-desk workforce • Design and deliver onboarding and training content tailored for independent contractors, using accessible, flexible formats (e.g., short-form, mobile-friendly content) • Audit and continuously improve educational content, focusing on what drives real behavior change rather than content volume • Manage and maintain the knowledge base, ensuring all process server–facing resources are accurate, up to date, and easy to navigate • Identify and act on operational feedback signals, including support ticket trends, content gaps, and areas of confusion, and translate insights into content or process improvements • Partner cross-functionally with teams such as Support, Product, and Operations to align messaging, sequence communications, and ensure consistency • Collaborate with Engagement & Retention partners to support community initiatives through clear, consistent messaging that reinforces tone and brand • Prepare internal teams for external communications by providing context, messaging guidance, and toolkits to ensure a seamless support experience