• Support the team with research on socio-political and association-related topics • Contribute to website and social media content • Assist with the preparation of events and projects • Organizational and administrative tasks at the national office • Contribute to the further development of websites for state associations

• Own the end-to-end communication strategy for process servers, including app updates, policy changes, onboarding touchpoints, and performance-related messaging • Develop and implement structured communication plans that replace ad hoc outreach, ensuring messaging is clear, timely, and coordinated across teams • Translate complex operational and compliance information into clear, concise, and actionable messaging for a non-desk workforce • Design and deliver onboarding and training content tailored for independent contractors, using accessible, flexible formats (e.g., short-form, mobile-friendly content) • Audit and continuously improve educational content, focusing on what drives real behavior change rather than content volume • Manage and maintain the knowledge base, ensuring all process server–facing resources are accurate, up to date, and easy to navigate • Identify and act on operational feedback signals, including support ticket trends, content gaps, and areas of confusion, and translate insights into content or process improvements • Partner cross-functionally with teams such as Support, Product, and Operations to align messaging, sequence communications, and ensure consistency • Collaborate with Engagement & Retention partners to support community initiatives through clear, consistent messaging that reinforces tone and brand • Prepare internal teams for external communications by providing context, messaging guidance, and toolkits to ensure a seamless support experience

Job Summary This position exhibits strong strategic communication skills and is a trusted advisor and consultant within the business. They advise people leaders and program managers at every level in developing and rolling out effective communication and change management plans for the organization and business units as assigned. The Corporate Communications Senior Consultant develops, directs, produces, and coordinates strategic communication plans that further the enterprise strategy and drives employee engagement. They complete project work including organizing and executing business unit events, writing and editing business unit materials, coordinating communication distribution, and building relationships with internal clients. Essential Job Functions Creates strategic communication plans in support of initiatives that drive the business forward. Understands the goals of the company and/or business units. Develops thoughtful communication plans that incorporate complex change management practices and principles. Writes and edits articles, headlines, talking points, scripts, and other messages. Designs and edits various presentation materials. Manages miscellaneous communication documents as directed. Provides direction of visual elements in support of wider communications needs. Communicates progress to appropriate parties at all times. Contributes to the development of strategies to promote organization goals. Links project objectives with other projects in the department. Places an individual project in the larger context of its fit with business goals. Manages specific projects with some peer oversight responsibilities. Plans and prepares for all-employee meetings and other large events, including collateral, scripting, presentations, and other content. Directs peers and associates from other teams (ie. graphic, photo, video) on communications projects as assigned. Analyzes information and generates a range of alternative solutions and recommendations for business unit partners and leadership. Contributes new and creative solutions to problems which are actionable and realistic to implement. Identifies implications and outcomes of alternative strategies. Maintains balance between business unit interest and company interests. Works in partnership with people leader to create and maintain anticipated scheduled deployment of recurring and new communications content to ensure timely publication in order to meet the business needs. Serves as mentor for specialists and builds leadership skills. Performs other duties as assigned. Education Requirements High School Diploma or equivalent required. Bachelors degree preferred in communications, journalism or similar discipline. Experience Requirements Minimum five years in a related communications role with increasing responsibilities. Experience in communicating within a multi-functional business and demonstrated experience with various types of communications mediation (photography, video, web, etc. ). Physical Actions This role, whether performed virtually or in an office setting, will include normal and customary distractions, noise, and interruptions. Sits or stands for extended periods of time, up to a full work shift. Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping. Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance. Listens to, interprets, and differentiates auditory information (example others speaking) at normal speaking levels with or without correction. Visually verifies and reads information. Visually locates material, resources and other objects. Ability to continuously operate a computer for extended periods of time, up to a full work shift. Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.

Role Description As an independent Contractor providing Trust & Safety services, you will play a key role in keeping Yubo a safe and positive environment. You will investigate safety-related incidents and provide objective enforcement decisions, and contribute to our continuous improvement through risk analysis and market insights. - Develop strong expertise in online risk and abuse, with a specific understanding of how interactions on social and dating platforms work. - Investigate and assess user reports, applying internal guidelines objectively and consistently. - Conduct risk assessments to determine severity, urgency, and potential impact, escalating high-risk cases when necessary. - Monitor livestreams in real time, responding quickly to behaviors that violate our Community Guidelines. - Identify operational, product, or policy gaps, and propose improvements that enhance user safety. - Report and document technical bugs encountered during moderation or investigations. - Contribute to the improvement of processes, best practices, and documentation. - Analyze and report emerging trends within your specific market, ensuring the Trust & Safety and Product teams have accurate, timely insights to adapt strategies. - Prepare regular reports summarizing key learnings, risks, and trends observed on the platform. - Contribute to cross-functional safety initiatives by providing relevant insights and share regional context that may affect user behaviors or risks. Qualifications - 2–4 years of experience in Trust & Safety, online moderation, risk assessment, or a related field. - Nice to have: Customer Support experience; experience in environments with real-time decision-making. Requirements - Languages: German (C1/C2) and English (B2 minimum), Spanish is a plus. - Strong understanding of German culture, youth trends, and online behavioral norms. - Good knowledge of social media platforms, user dynamics, and digital communities. - Understanding of how dating and social discovery apps work, including typical risk scenarios (e.g., misrepresentation, boundary-pushing, emotional manipulation, unwanted contact). Soft Skills - Strong analytical skills and the ability to evaluate situations within their broader context. - Objective decision-making, with the ability to apply guidelines consistently under pressure. - Quick, confident decision-making, especially in time-sensitive situations. - High adaptability and comfort navigating evolving rules, products, and risk landscapes. - Strong communication skills and ability to provide relevant input when needed. - Ability to step back, reflect, and assess complex or sensitive situations with neutrality. - High social intelligence and cultural awareness.