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ABC Legal Services logo
ABC Legal Services

Re-Imagining Court Filing and Service of Process

Process Server – Experience & Communications Manager

CommunicationsCommunicationsFull TimeRemoteSeniorTeam 201-500H1B SponsorCompany SiteLinkedIn

Location

Alabama + 14 moreAll locations: Alabama | Florida | Iowa | Kansas | Kentucky | Louisiana | Montana | North Carolina | North Dakota | Oklahoma | Michigan | Mississippi | South Carolina | Virginia | Wisconsin

Posted

61 days ago

Salary

$54.4K - $64K / year

Seniority

Senior

High SchoolEnglish

Job Description

Process Server – Experience & Communications Manager

ABC Legal Services

• Own the end-to-end communication strategy for process servers, including app updates, policy changes, onboarding touchpoints, and performance-related messaging • Develop and implement structured communication plans that replace ad hoc outreach, ensuring messaging is clear, timely, and coordinated across teams • Translate complex operational and compliance information into clear, concise, and actionable messaging for a non-desk workforce • Design and deliver onboarding and training content tailored for independent contractors, using accessible, flexible formats (e.g., short-form, mobile-friendly content) • Audit and continuously improve educational content, focusing on what drives real behavior change rather than content volume • Manage and maintain the knowledge base, ensuring all process server–facing resources are accurate, up to date, and easy to navigate • Identify and act on operational feedback signals, including support ticket trends, content gaps, and areas of confusion, and translate insights into content or process improvements • Partner cross-functionally with teams such as Support, Product, and Operations to align messaging, sequence communications, and ensure consistency • Collaborate with Engagement & Retention partners to support community initiatives through clear, consistent messaging that reinforces tone and brand • Prepare internal teams for external communications by providing context, messaging guidance, and toolkits to ensure a seamless support experience

Job Requirements

  • Experience managing communications or content programs for a distributed, non-desk audience (gig workers, field technicians, drivers, or similar)
  • Familiarity with CRM or messaging platforms (such as HubSpot or similar tools), including the ability to build and launch basic campaigns
  • Strong written communication skills with a clear, conversational, and empathetic tone — able to translate complex information into plain language
  • Demonstrated ability to move work forward efficiently, prioritizing progress and iteration over perfection
  • Background or exposure to performance support, human-centered design, instructional design, or related fields
  • Experience coordinating cross-functional communication across multiple stakeholders with competing priorities
  • Comfort with LMS platforms and a willingness to quickly learn new tools

Benefits

  • Health, Dental, Vision insurance
  • 401(k) with company matching
  • Paid time off
  • 7 Paid company holidays
  • 4 Floating holidays per-year
  • Life Insurance and AD&D Insurance
  • Long Term Disability
  • Health Care Reimbursement Flexible Spending Account
  • Dependent Care Flexible Spending Account
  • EAP (Employee Assistance Program)
  • Pet Insurance
  • Company sponsored Orca Card
  • Growth opportunities

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