• Build and manage operational processes across the CVT team in partnership with all functional leads. • Identify and eliminate process bottlenecks across the customer lifecycle, from onboarding to adoption to renewal. • Own dashboards and reporting cadences that give leadership and cross-functional partners visibility into team performance program health, and customer outcomes. • Own and operationalize the end to end product & customer feedback loop, ensuring insights from CS, Support, and direct customer interactions are systematically captured, synthesized, and translated into actionable inputs for Product. • Establish scalable processes and tooling for feedback collection and analysis, identifying trends, recurring pain points, and high-impact opportunities to inform product decisions. • Drive alignment between Product and customer facing teams, ensuring clear communication of roadmap priorities, upcoming features, and product direction while aligning expectations across the business. • Identify inefficiencies and implement process improvements informed by stakeholder input. • Manage and improve the team’s operational tool stack, including CRM hygiene, project management systems, and internal knowledge bases.

We asked ourselves — What if better care didn't cost more? That's why we built Vitable: a YC-backed, Series A healthtech platform making healthcare better for employers of everyday workers. We bring accessible, high-quality care to over 85 million uninsured and underinsured Americans. Unlike traditional options, our suite of health benefits is designed with real people at the center. Vitable empowers businesses to become better employers by making it easy to offer healthcare benefits to their teams. Simply put, we're built for better. We're expanding our global operations team and looking for a Customer Operations Associate based in the Philippines to support our US-based employer clients. The Role As a Customer Operations Associate at Vitable, you'll be the go-to partner helping employer clients bring better healthcare benefits to life. From onboarding new groups to supporting day-to-day needs, you'll ensure every client feels confident, informed, and cared for. You'll work closely with Customer Success and Sales to deliver a smooth ICHRA implementation experience and ongoing support that reflects Vitable's promise of excellent service. What You'll Do - Guide clients through onboarding — ensuring each group starts on time and understands how ICHRA/HRA benefits work for their employees - Answer questions and resolve issues across phone, email, text, and chat related to benefit administration, HRA compliance, and billing within SLA - Problem-solve with urgency when setup or configuration issues arise - Document best practices and refine internal workflows related to ICHRA operations - Partner with Customer Success and Sales to ensure a seamless client experience from implementation to ongoing support What We're Looking For - 2+ years of experience in customer service, operations, or benefits administration - Familiarity with ICHRA, HRA, or US health insurance marketplaces a strong plus - Proficiency with HubSpot, Zendesk, or similar tools - Excellent written and verbal English communication skills - Detail-oriented with strong follow-through and ability to manage multiple clients simultaneously - Based in the Philippines (required) Vitable Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Role Description Supports load control functions by helping manage shipment assignments, tracking progress, and maintaining dispatch records. Responsibilities - Review and assign load activity - Update shipment statuses - Maintain organized records - Report issues affecting schedules - Coordinate with operations personnel - Help improve daily workflow consistency Qualifications - Professional communication ability - Familiarity with computers - Strong organization skills - Ability to work under timelines - Detail awareness - Prior experience may be beneficial Work Environment Structured operations role involving routine coordination, tracking systems, and task-based responsibilities. Communication Notice Applicants may receive job-related contact after applying, including updates or scheduling notices. Future communication can be discontinued upon request.

Role Description Provides operational support for dispatch functions by coordinating freight activity, updating movement records, and helping maintain transportation schedules. Responsibilities - Support daily dispatch scheduling - Enter shipment data into tracking systems - Share updates regarding progress or delays - Review delivery timelines - Assist with load coverage needs - Help maintain organized workflow records Qualifications - Strong interpersonal communication - Computer proficiency - Organized work style - Attention to detail - Ability to follow structured processes - Experience optional Work Environment Professional operations environment centered on shipment coordination, documentation, and consistent communication. Communication Notice Applying for this role authorizes contact regarding your application, interview scheduling, or hiring updates. You may opt out from future messages at any point.