We asked ourselves — What if better care didn't cost more? That's why we built Vitable: a YC-backed, Series A healthtech platform making healthcare better for employers of everyday workers. We bring accessible, high-quality care to over 85 million uninsured and underinsured Americans. Unlike traditional options, our suite of health benefits is designed with real people at the center. Vitable empowers businesses to become better employers by making it easy to offer healthcare benefits to their teams. Simply put, we're built for better. We're expanding our global operations team and looking for a Customer Operations Associate based in the Philippines to support our US-based employer clients. The Role As a Customer Operations Associate at Vitable, you'll be the go-to partner helping employer clients bring better healthcare benefits to life. From onboarding new groups to supporting day-to-day needs, you'll ensure every client feels confident, informed, and cared for. You'll work closely with Customer Success and Sales to deliver a smooth ICHRA implementation experience and ongoing support that reflects Vitable's promise of excellent service. What You'll Do - Guide clients through onboarding — ensuring each group starts on time and understands how ICHRA/HRA benefits work for their employees - Answer questions and resolve issues across phone, email, text, and chat related to benefit administration, HRA compliance, and billing within SLA - Problem-solve with urgency when setup or configuration issues arise - Document best practices and refine internal workflows related to ICHRA operations - Partner with Customer Success and Sales to ensure a seamless client experience from implementation to ongoing support What We're Looking For - 2+ years of experience in customer service, operations, or benefits administration - Familiarity with ICHRA, HRA, or US health insurance marketplaces a strong plus - Proficiency with HubSpot, Zendesk, or similar tools - Excellent written and verbal English communication skills - Detail-oriented with strong follow-through and ability to manage multiple clients simultaneously - Based in the Philippines (required) Vitable Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Role Description Supports load control functions by helping manage shipment assignments, tracking progress, and maintaining dispatch records. Responsibilities - Review and assign load activity - Update shipment statuses - Maintain organized records - Report issues affecting schedules - Coordinate with operations personnel - Help improve daily workflow consistency Qualifications - Professional communication ability - Familiarity with computers - Strong organization skills - Ability to work under timelines - Detail awareness - Prior experience may be beneficial Work Environment Structured operations role involving routine coordination, tracking systems, and task-based responsibilities. Communication Notice Applicants may receive job-related contact after applying, including updates or scheduling notices. Future communication can be discontinued upon request.

Role Description Provides operational support for dispatch functions by coordinating freight activity, updating movement records, and helping maintain transportation schedules. Responsibilities - Support daily dispatch scheduling - Enter shipment data into tracking systems - Share updates regarding progress or delays - Review delivery timelines - Assist with load coverage needs - Help maintain organized workflow records Qualifications - Strong interpersonal communication - Computer proficiency - Organized work style - Attention to detail - Ability to follow structured processes - Experience optional Work Environment Professional operations environment centered on shipment coordination, documentation, and consistent communication. Communication Notice Applying for this role authorizes contact regarding your application, interview scheduling, or hiring updates. You may opt out from future messages at any point.

Role Description Serena & Lily is seeking a Custom Order Coordinator to support our customer-facing teams. In this role, you will manage Tailored Upholstery orders and pricing, support custom product initiatives, coordinate Floorplanner uploads, and oversee floor model SKU setup. This position partners closely with Retail, Merchandising, and external vendors to ensure seamless execution of custom offerings within our Design Shops. The ideal candidate is highly organized, detail-oriented, and Excel proficient, with the ability to manage multiple priorities in a fast-paced environment. - Review and submit custom order forms to external vendors for processing - Review Open Order Upholstery reports to ensure all Tailored and COM orders are scheduled and on track. Identify any open orders and partner with stores to obtain any missing information. - Establish upholstery pricing in partnership with vendors and communicate updates to Design Shop teams - Identify and resolve pricing discrepancies in collaboration with cross-functional partners - Serve as a primary point of contact for Retail Support and Design Shop teams, providing timely and accurate product information - Manage SKU setup and maintenance across product categories, including floor models, ensuring data accuracy - Maintain Custom Upholstery and Custom Rug assortments, ensuring information is current and complete - Coordinate product uploads in Floorplanner - Create and analyze reports supporting the Tailored Upholstery program - Build and maintain strong relationships with cross-functional teams and vendors - Drive process adherence and data integrity by following established workflows and escalating risks as needed Qualifications - Bachelor’s degree or equivalent experience - 2-3 years Retail Experience, Home Furnishings Preferred - Interest in Custom Upholstery or Product Operations - Strong attention to detail and organizational skills - Analytical mindset with comfort working in Excel - Ability to manage multiple priorities in a fast-paced environment - Clear and effective written and verbal communication skills - Collaborative approach with a focus on team success Requirements - Compensation: $60-65K depending on experience - Employees (and their families) are covered by medical, dental, vision, and basic life insurance should they choose to participate in Serena & Lily’s benefits. - Employees can enroll in our company’s 401k plan. - During the first year of employment, full-time employees accrue twenty-one days of PTO and seven paid holidays throughout the year.