Vitable Health

Role Description We're hiring a Credentialing Specialist to own provider credentialing end-to-end at Vitable. This is a dedicated, standalone function — not a secondary responsibility attached to another role. You'll be the internal expert and system owner for all things credentialing, ensuring our providers are verified, compliant, and activated without disruption. This role exists because we've reached a scale where credentialing demands dedicated ownership. You'll build the systems, own the database, and be the first line of defense on compliance — so the rest of the clinical ops team can focus on capacity planning, scheduling, and member access. What You’ll Do - Primary verification of provider licenses, board certifications, and prescriptive authority across all active states - Execution and validation of collaborative agreements and state-specific registration requirements - Independent verification of vendor-submitted credentials (e.g. DirectShifts, staffing partners) - Ownership of a centralized, auditable credentialing database - Proactive monitoring of expirations and renewals — no surprises - Direct liaison with state boards and regulatory bodies - Building standardized activation checklists and verification workflows Qualifications - 2+ years of credentialing experience in a multi-state healthcare setting — NP, PA, or physician group strongly preferred - Working knowledge of NP scope-of-practice laws and collaborative agreement requirements across states - Experience with a credentialing platform (Medallion, CAQH, Modio, or similar) - Comfortable navigating state board portals and regulatory language independently - Strong documentation habits — you build systems, love being compliant, and not just complete tasks - Able to respond quickly to compliance issues - Telehealth or virtual-first care experience is a plus Benefits - 100% Silver Plan medical coverage — plus dental and vision - Vitable Primary Care membership — the same care we give our members, yours too - 401(k) and life insurance - Unlimited PTO — and we actually mean it - Remote-first — work from wherever you do your best thinking - MacBook and home office setup stipend — the gear you need to do great work - Competitive equity — you're building something real, you should own a piece of it

• Build relationships with employee benefit brokers and turn them into a consistent source of referrals. • Partner with them to position Vitable with their clients and drive repeat business. • Prospect into larger healthcare and home care organizations, engage senior stakeholders, and run multi-step sales cycles. • Navigate benefits conversations, compliance considerations, and financial tradeoffs. • Own your pipeline end to end. Generate opportunities, run discovery, move deals forward, and close. Create structure where it doesn’t yet exist.

We asked ourselves — What if better care didn't cost more? That's why we built Vitable: a YC-backed, Series A healthtech platform making healthcare better for employers of everyday workers. We bring accessible, high-quality care to over 85 million uninsured and underinsured Americans. Unlike traditional options, our suite of health benefits is designed with real people at the center. Vitable empowers businesses to become better employers by making it easy to offer healthcare benefits to their teams. Simply put, we're built for better. We're expanding our global operations team and looking for a Customer Operations Associate based in the Philippines to support our US-based employer clients. The Role As a Customer Operations Associate at Vitable, you'll be the go-to partner helping employer clients bring better healthcare benefits to life. From onboarding new groups to supporting day-to-day needs, you'll ensure every client feels confident, informed, and cared for. You'll work closely with Customer Success and Sales to deliver a smooth ICHRA implementation experience and ongoing support that reflects Vitable's promise of excellent service. What You'll Do - Guide clients through onboarding — ensuring each group starts on time and understands how ICHRA/HRA benefits work for their employees - Answer questions and resolve issues across phone, email, text, and chat related to benefit administration, HRA compliance, and billing within SLA - Problem-solve with urgency when setup or configuration issues arise - Document best practices and refine internal workflows related to ICHRA operations - Partner with Customer Success and Sales to ensure a seamless client experience from implementation to ongoing support What We're Looking For - 2+ years of experience in customer service, operations, or benefits administration - Familiarity with ICHRA, HRA, or US health insurance marketplaces a strong plus - Proficiency with HubSpot, Zendesk, or similar tools - Excellent written and verbal English communication skills - Detail-oriented with strong follow-through and ability to manage multiple clients simultaneously - Based in the Philippines (required) Vitable Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• Provide high-quality member support via phone, email, and chat (5 days/week including weekends) • Assist members with insurance education, eligibility, and enrollment — including ICHRA and HRA plan details and ACA marketplace options • Submit insurance applications to carriers and own cases through approval • Answer benefit-specific questions and troubleshoot carrier or cross-functional issues • Help members navigate the healthcare system and understand their coverage • Coordinate resources for members needing services outside Vitable's scope • Identify and escalate recurring issues to improve the member experience

•Deliver a standout client experience. Bring empathy, clarity, and energy to every interaction. •Serve as a trusted guide for clients during onboarding, ensuring each group starts on time and understands how HRA benefits work for their employees, and feels confident managing their program within the expected onboarding timeline to avoid late starts. •Answer questions and resolve issues across channels (phone, text, email, chat) related to benefit administration, HRA compliance, and billing within SLA. •Problem-solve with urgency when setup or configuration issues arise, ensuring programs start accurately and on schedule. •Contribute to process improvements by documenting best practices and refining internal workflows related to ICHRA operations.

• Own the member experience from first contact to resolution across phone, email, chat, and SMS • Resolve member questions related to appointments, prescriptions, lab work, ICHRA/HRA benefits, and plan details • Triage and prioritize member needs in real time — handle high-impact issues with urgency and sound judgment • Identify when members need services outside Vitable's scope and connect them to the right external resources • Conduct proactive outreach to educate members and drive activation and engagement • Identify workflow gaps and partner with leadership to improve processes and tooling

• Deliver a standout client experience. Bring empathy, clarity, and energy to every interaction. • Serve as a trusted guide for clients during onboarding, ensuring each group starts on time and understands how HRA benefits work for their employees, and feels confident managing their program within the expected onboarding timeline to avoid late starts. • Answer questions and resolve issues across channels (phone, text, email, chat) related to benefit administration, HRA compliance, and billing within SLA. • Problem-solve with urgency when setup or configuration issues arise, ensuring programs start accurately and on schedule. • Contribute to process improvements by documenting best practices and refining internal workflows related to ICHRA operations.

• Provide a seamless, high-quality support experience to members • Assist members with insurance education, eligibility, and enrollment support • Submit applications to carriers and own cases through approval • Answering qualifying and benefit-specific questions • Troubleshoot carrier-related or cross-functional issues requiring deeper investigation • Help members navigate the healthcare system and understand their coverage • Coordinate resources for members needing services outside Vitable’s scope, especially when related to the HRA plan • Conduct proactive outreach to educate members or eligible employees about Vitable offerings • Assist with member enrollment and onboarding activities to support member enrollment rate and utilization goals. • Surface workflow gaps and propose improvements with manager guidance

Role Description As an HRA Operations Associate, you will serve as both a licensed insurance agent and a member experience specialist, acting as a key frontline representative for our members. This hybrid role combines insurance enrollment expertise with day-to-day member support responsibilities. You will be the first point of contact for members navigating their insurance options and Vitable benefits. The majority of your time will be spent assisting members over the phone with enrollments, plan education, and benefit questions, while also supporting general member inquiries related to their Vitable care experience. Responsibilities Include But Are Not Limited To: - Provide a seamless, high-quality support experience to members - Assist members with insurance education, eligibility, and enrollment support - Submit applications to carriers and own cases through approval - Answer qualifying and benefit-specific questions - Troubleshoot carrier-related or cross-functional issues requiring deeper investigation - Help members navigate the healthcare system and understand their coverage - Coordinate resources for members needing services outside Vitable’s scope, especially when related to the HRA plan - Conduct proactive outreach to educate members or eligible employees about Vitable offerings - Assist with member enrollment and onboarding activities to support member enrollment rate and utilization goals - Surface workflow gaps and propose improvements with manager guidance Qualifications - Active health insurance license - Experience working with Healthcare.gov and/or state-based exchanges (e.g., Covered California) - Bachelor’s degree or equivalent work experience - 1+ years of experience in customer service, insurance support, or operations - Strong verbal and written communication skills - Ability to stay patient, empathetic, and composed under pressure - Passion for healthcare access and delivering a high-quality member experience Requirements - Experience using Zendesk or similar CRM platforms - 5+ active state licenses - Fluently bilingual - Experience collaborating cross-functionally within operations teams - Experience documenting workflows or contributing to process improvements Benefits - 100% Silver Plan + Full Medical Coverage - Dental and Vision Coverage - 401(k) and Life Insurance - Access to Vitable’s Primary Care membership - Unlimited PTO - Remote-first culture with a supportive team - MacBook and any other gear you need - Home office setup stipend - Competitive equity package

• Lead end-to-end health plan operations for self-funded and level-funded plans • Serve as the primary operational contact for TPAs, PBMs, stop-loss providers, and vendors • Oversee plan setup, implementation, renewals, and administration • Ensure accurate eligibility, claims operations, billing, and reconciliation • Monitor vendor performance and resolve issues proactively • Collaborate with internal teams across product, finance, and client success • Ensure regulatory compliance • Identify operational efficiencies and improvements • Support reporting, audits, and data reviews