• Primary lead between Regional CCA leadership staff, Brand SMEs, CCA Service Operations and internal work groups. • Serve as the SME for the Regional CCA Field Team on a variety of service operations matters including: Emerging EV technologies (i.e. bi-directional charging) and industry trends. • Global dealer network with tools and equipment. • Technician training EV and ICE compliance (STS training improvement). • Battery State of Charge Performance. • Monitor number of vehicles delivered with an open safety or non-compliance recall, recall completion and PDI debit reduction. • Focus point for regional Thermal Runaway Propagation (TRP) alerts. • Implement strategies to support GM and brand-specific programs related to servicing EVs (e.g. battery reman processes and logistics, CCS to NCS charger transition). • Champion ad-hoc service operations projects as determined by leadership. • Responsible for communication of regional performance on service operations metrics. • Implement effective countermeasures to overcome regional headwinds impacting role KPIs. KPIs: NPS, field actions completed on the service lane, and growing our GM technician base.

• Deliver remote coaching via apps, video conferencing, and the Twin Health electronic system • Engage members to set goals, manage their care, and stay motivated on their journey to self efficacy • Motivate, coach, and provide exceptional service and support to your members to achieve their health goals as designated by the Twin app • You are expected to use AI powered tools to deliver metrics driven insights and coaching • You are expected to use AI powered tools to support daily member rounding in addition to scheduled visits and complete progress notes within 24 hours • You will respond to all chats within 24 business hours • Provide feedback to members metrics including weight, continuous blood glucose monitoring, sleep, movement, adherence to their nutrition, engagement within the app and identifying opportunities for improvement • Strictly adhere to Standard Operating Procedures for member management and escalations • Collaborate closely with coaching team colleagues, providers, registered nurses and operations teams to drive a seamless experience for members • Work with a multidisciplinary team within Twin and the academic setting to resolve patient care issues and advance members toward chronic disease prevention and reversal • Participate in on-going pilot programs and support additional programs as needed • Participate in collecting member testimonials to support partner success needs • Weekend and holiday on call responsibilities • PTO coverage responsibilities • You will maintain a high volume caseload (minimum of 500) • Flexibility to work any shift (at least 2 evening shifts per week) or change shifts based on business needs. • Complete additional duties as assigned

• Manage initial state license applications for RNs, NPs, MDs, and DOs across all 50 states, owning each application from submission through approval • Coordinate directly with providers to collect required documentation, including primary source verifications, CEU records, and background checks • Communicate with state medical and nursing boards to resolve application issues, answer inquiries, and expedite approvals where possible • Maintain current, working knowledge of state-specific licensure requirements, processing timelines, and regulatory changes • Use Verifiable to manage provider profiles, track license statuses, and generate compliance reporting for internal stakeholders • Ensure all licensing data is accurately entered and maintained in the credentialing system of record • Proactively flag and escalate issues to prevent delays in provider readiness, managing an active queue of 60+ licenses at any given time

• Develop, own, and continuously evolve Webriy's complete brand identity — logo system, typography, color palette, iconography, and tone of voice • Build and maintain a comprehensive brand style guide used across product UI, marketing, sales, and social media • Lead visual storytelling across all channels — website, email campaigns, social platforms, blog, and product onboarding experiences • Collaborate with the product and engineering teams to ensure in-product branding is consistent with the external brand • Conduct regular brand audits and competitive landscape analysis to maintain a sharp, differentiated brand presence • Design high-quality marketing collateral including landing page visuals, pitch decks, case study layouts, social creatives, and product explainer graphics • Define and refine brand messaging frameworks — taglines, positioning statements, and value propositions — aligned with Webriy's target audience • Brief and manage external designers or freelancers when scaling campaign output • Track brand performance metrics including design consistency, brand recall, and share of voice • Partner with the SEO and content teams to align visual branding with content strategy and paid campaigns