Twin Health

• Own retention and churn prevention strategy and operations end-to-end — develop and continuously improve data-driven programs and communications in close partnership with operations, marketing, and product teams. • Build program and infrastructure from the ground up where none currently exists, identifying multiple pathways to drive member value and retention outcomes • Architect workflows, escalation paths, and touchpoints that deliver consistent, high-quality experiences • Lead and develop a multifunctional member services team through scale, maintaining service quality and team engagement throughout • Identify revenue opportunities associated with member retention and satisfaction initiatives; demonstrate clear linkage between retention metrics and business impact in leadership reporting • Serve as a cross-functional connector between care teams, product, and marketing — running recurring forums to surface member insights and align on priorities • Design and iterate on SOPs, tooling assessments (including CRM, member engagement platforms, and workflow tooling), and reporting frameworks that support operational scale • Partner closely with product on workflow mapping and feature development to reduce operational friction and improve member retention • Build and deliver internal training programs and change management resources that drive workflow adoption and long-term sustainability • Other duties as assigned

• Define Personas & Value Propositions: Identify and construct distinct user personas based on direct research insights. Uncover the specific barriers and core value propositions that resonate most powerfully with each persona, ensuring we speak directly to their unique needs. • Architect Persona-Driven Journeys: Take the lead on multiple programs by mapping out tailored end-to-end enrollment flows. Design targeted experiences centered around the established value propositions of your personas to create a seamless, persuasive transition from initial program discovery to active participation. • Drive Comprehensive Service Design: Look beyond isolated digital features to own the entire physical and digital ecosystem. Design interconnected touchpoints that guide members through tracking their health kit shipment, the physical unboxing experience, pairing their hardware sensors, and scheduling their initial virtual appointment with the Twin Health care team. • Craft Compelling, Premium Visuals: Produce immaculate websites, landing pages, and enrollment assets that excite members and clearly communicate our value. High visual polish is critical to building trust, and you must balance this premium consumer-facing aesthetic with rapid execution. • Navigate Cross-Functional Complexity: Operate effectively in high-velocity, ambiguous environments. Collaborate closely with marketing, hardware/logistics, and clinical operations to ensure the physical realities of unboxing and hardware setup align perfectly with the digital UX. • Influence Without Authority: Drive a cohesive, user-first mindset across product, engineering, and client-facing teams. Clearly articulate your research-backed design rationale and align disparate groups around a shared vision for an unparalleled onboarding experience. • Other duties as assigned

Role Description Twin Health is seeking a motivated and detail-oriented Eligibility Support Coordinator to join our growing Clinical Delivery Management team. Reporting to the Manager of Eligibility Operations, this role plays a critical part in supporting member enrollment, insurance verification, eligibility operations, and conversion enablement activities. As an Eligibility Support Coordinator, you will help ensure that members receive accurate eligibility determinations, timely communication, and a seamless experience throughout the enrollment journey. You will work cross-functionally with clinical, operational, customer support, and payer-facing teams to verify coverage, resolve eligibility issues, and support initiatives that improve member conversion and activation outcomes. This role is ideal for someone who enjoys problem-solving, thrives in a fast-paced environment, and is passionate about delivering exceptional member experiences while maintaining operational excellence. Key Metrics - Coverage Eligibility & Insurance Verification Operations - Member Conversion Enablement - Member Experience & Service Excellence - Zendesk Operations - Operational Accuracy & Quality Assurance - Workflow Optimization & Process Documentation Responsibilities - Eligibility Verification & Coverage Operations - Perform routine and ad hoc insurance verification activities across a variety of commercial and employer-sponsored health plans. - Verify member eligibility, benefits, coverage requirements and coordination of benefits information, communicating through multiple channels (Zendesk, Salesforce, chat). - Review payer requirements and ensure authorizations are obtained prior to member participation in Twin programs. - Investigate and resolve eligibility discrepancies through collaboration with internal teams. - Maintain accurate documentation of eligibility determinations, verification activities, and member communications across multiple systems. - Support ongoing audits and quality assurance initiatives to ensure compliance with established operational standards. - Member Outreach & Support - Conduct outbound and inbound outreach regarding insurance verification, eligibility status, enrollment requirements, and coverage-related inquiries. - Provide clear, professional, and empathetic communication to members regarding eligibility outcomes and next steps. - Address member concerns and escalate complex issues when appropriate to ensure timely resolution. - Support members throughout the enrollment process by removing barriers to activation and participation. - Maintain high standards of member satisfaction through responsive and accurate support. - Conversion Enablement & Operational Support - Support member conversion initiatives by identifying and resolving eligibility-related barriers to enrollment. - Assist with grievance resolution and member retention efforts by coordinating with internal external stakeholders. - Monitor enrollment and eligibility workflows to identify trends, process gaps, and opportunities for operational improvement. - Participate in special projects designed to improve enrollment efficiency and member experience. - Documentation & Process Management - Maintain, and update standard operating procedures (SOPs) and workflows. - Ensure processes remain aligned with changing payer requirements, internal policies, and operational needs. - Identify opportunities for automation, workflow enhancement, and operational scalability. - Cross-Functional Collaboration - Communicate readily with Member Experience, Member Enrollment, Product, Engineering to coordinate eligibility-related activities. - Serve as a resource for eligibility process questions and operational best practices. - Contribute feedback and recommendations to improve workflows, member satisfaction, and operational performance. - Participate in team meetings, training initiatives, and process improvement discussions. - Additional Responsibilities - Support reporting and data collection efforts as needed. - Support Zendesk ticketing process. - Assist with operational projects and organizational initiatives. - Perform other duties as assigned. Qualifications - 2–4 years of experience in healthcare operations, insurance verification, patient registration, benefits administration, customer support, or a related field; or an equivalent combination of education and experience. - Experience verifying insurance coverage, benefits, eligibility, and authorization requirements. - Strong customer service and member-facing communication skills. - Excellent verbal and written communication skills with the ability to explain complex eligibility and insurance information clearly. - Strong attention to detail and commitment to accuracy. - Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment. - Strong organizational, documentation, and follow-through skills. - Proficiency with Microsoft Office/Google Suite. - Ability to work independently while collaborating effectively across teams. Preferred Qualifications - Experience working with healthcare payers, health plans, employer-sponsored benefits, or care management programs. - Familiarity with Salesforce, Zendesk, electronic health record systems, or other healthcare technology platforms. - Experience supporting enrollment or eligibility operations. - Knowledge of healthcare terminology, insurance concepts, and coordination of benefits processes. - Experience documenting workflows and process improvements. Success Factors - Demonstrates accountability, reliability, and ownership of assigned work. - Maintains a high level of accuracy and quality in all activities. - Approaches challenges with curiosity, critical thinking, and a solutions-oriented mindset. - Adapts quickly to changing priorities and evolving operational needs. - Collaborates effectively and contributes positively to team culture. - Takes pride in delivering exceptional member experiences. Compensation and Benefits - The compensation range for this position is $45,000-$55,000 annually. - A competitive compensation package in line with leading technology companies. - As a remote friendly company, we are committed to providing opportunities for all who join to further build relationships, increase cross-functional collaboration, and celebrate our accomplishments. - Opportunity for equity participation. - Unlimited vacation with manager approval. - 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents. - 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options. - 401k retirement savings plan. This remote opportunity is available to US based persons located in CST or EST time zones. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

• Measure and report on performance across email, direct mail, and digital — defining the right metrics, building reporting, and surfacing what is working and what is not • Own digital analytics end to end, including event tracking and tagging strategy, and partner with engineering to ensure data is captured accurately across web and app properties • Build and maintain attribution and marketing mix models to quantify channel contribution and guide budget allocation across the marketing portfolio • Analyze paid channel performance — spend efficiency, ROAS, and incrementality — and translate findings into clear optimization recommendations • Design, run, and analyze A/B and multivariate tests, ensuring sound experiment design, statistical rigor, and clear interpretation of results • Establish testing standards and a roadmap of experiments that continuously improve channel and campaign performance • Build and maintain reliable, well-documented data models in Snowflake using dbt and SQL that the marketing team can trust for reporting and analysis • Connect and integrate data from martech and ad platforms via APIs to bring sources together into unified, analysis-ready datasets • Translate analysis into clear, well-structured narratives and deliver in-depth, decision-ready insights and recommendations to senior leadership • Partner cross-functionally with marketing, engineering, finance, and product to align on definitions, attribution, and measurement standards • Use AI tools such as Claude to accelerate analysis — drafting queries, exploring data, summarizing findings, and prototyping reporting and internal tools • Continuously evaluate emerging analytics capabilities and recommend adoption where the value is clear • Other duties as assigned

Role Description Join us in one of our most critical member-facing roles, inspiring behavior change and motivating members to adopt new behaviors and improve their health. As a Health Coach for the decision makers at Twin’s partner companies, you make a difference in people's lives every day by providing guidance, support, education, and encouragement to empower your members seeking to prevent and reverse chronic metabolic diseases and improve their overall health, while also supporting the success and growth of Twin with our established and potential partners. This job is a great fit for you if you: - Naturally help people take on difficult things in their lives. - Recognize that it is hard to change habits. - Are skilled in behavioral tools that help activate people to make positive changes. - Are quick to adopt new apps and use data to make decisions. - Enjoy integrating the latest medical science and technology in your coaching practices. - Thrive on working with a talented care team, including nurses, nurse practitioners, and physicians assistants. As a Twin Health Coach, you will be the most frequent contact with a variety of our members and play an essential role in transforming their lives. Responsibilities - Serve as a dedicated point of contact for VIP members, while remaining agile and ready to pivot to other operational areas. - Efficiently manage competing priorities in a fast-paced environment without sacrificing quality of service. - Quickly absorb, master, and implement new processes, tools, and technical systems. - Onboard new members, including completing their Welcome Visit and setting them up for success. - Promote engagement and adherence to Twin's core recommendations for success. - Assist members with their progress and create a sustainable long-term plan. - Provide increased levels of support to members struggling with success in the program. - Deliver remote coaching via apps, video conferencing, and the Twin Health electronic system. - Engage and activate members to set goals, manage their care, and stay motivated. - Conduct detailed daily monitoring and management of assigned members. - Review member health data and reports daily to ensure accuracy and program adherence. - Provide feedback to members on daily metrics including weight, blood glucose monitoring, and satisfaction with the program. - Strictly adhere to Standard Operating Procedures for member management and escalations. - Collaborate closely with coaching team colleagues, providers, registered nurses, and operations teams. - Organize and maintain participant’s records in a secure compliant fashion. - Provide valuable feedback to Leadership regarding current coach processes and nutritional content. - Be the main point of contact and communication with the care team & guide care team on best next steps. - Other duties as assigned. Qualifications - 3+ years of related work experience in Health/Nutrition counseling, health coaching, fitness coaching, or similar. - Active license in US, Health Coaching or Health Educator certifications preferred. - Skilled in motivational interviewing and driving behavior change. - Comfort and enthusiasm for adopting the latest technologies. - Experience in a high-growth or quickly changing environment. - Positive, optimistic attitude that inspires clients and team members. - Excellent interpersonal and communication skills. - Self-motivated and results-focused. - Organized and detail-oriented. - Ability to handle competing demands with diplomacy and enthusiasm. - Passion for Twin’s purpose to transform lives by empowering people. Compensation and Benefits - The compensation range for this position is $75,000 - $80,000 annually. - A competitive compensation package in line with leading technology companies. - A remote and accomplished global team. - Opportunity for equity participation. - Unlimited vacation with manager approval. - 16 weeks of 100% paid parental leave for delivering parents; 8 weeks for non-delivering parents. - 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family. - 401k retirement savings plan.

• Partner Engagement: Build and maintain relationships with health plan Account Executives and benefits brokers/consultants who serve mid-market employers, keeping Twin Health top-of-mind when clients are looking to address metabolic health challenges. • Co-Selling: Join health plan AEs and broker partners on prospect calls to present Twin Health's solution, answer clinical and ROI questions, and help move deals forward. • Territory Management: Manage a pipeline of mid-market employer opportunities (1,000–10,000 lives) across your region, with a focus on the Illinois market. • Education & Enablement: Conduct lunch & learns, webinars, and office visits to educate partner reps on Twin Health's technology and help them identify the right employer clients. • Collateral & Customization: Partner with marketing to tailor pitch decks, one-pagers, and ROI tools that make it easy for health plan and broker partners to position Twin Health. • Market Intelligence: Use claims trends and population health data to help partners identify employer clients with high metabolic health spend who would benefit most from Twin.

• Prioritize and manage individual members along the Twin journey to reversal and self-care management • Deliver remote coaching via apps, video conferencing, and the Twin Health electronic system • Engage and activate members to set goals, manage their care, and stay motivated on their journey to self efficacy • Motivate, coach, and provide exceptional service and support to your members to achieve their health goals as designated by the Twin app • Conduct detailed daily monitoring and management of assigned members to ensure full compliance with the Twin program • Review member health data and reports daily to ensure accuracy, completeness and program adherence • Provide feedback to members on daily metrics including weight, continuous blood glucose monitoring, blood pressure, sleep, breathing, movement, adherence to dietary and supplements and satisfaction with the program • Strictly adhere to Standard Operating Procedures for member management and escalations • Collaborate closely with coaching team colleagues, providers, registered nurses and operations teams to drive a seamless experience for members • Work with a multidisciplinary team within Twin and the academic setting to resolve patient care issues and advance members toward chronic disease prevention and reversal. • Organize and maintain participant’s records in a secure compliant fashion • Additional duties as assigned

Role Description We are looking for a Webinar Host who can walk into a virtual room of many strangers and make every single one of them feel like you're speaking directly to them. This is not a presenting role. This is not a reading-off-slides role. This is a conversation. A trust-building exercise — every single session. You will be the face and voice of Twin Health's live webinar programme — hosting sessions for prospective members, explaining how Twin works, answering questions live, and converting curious attendees into committed members. You will be the reason someone decides — yes, I want to try Twin. What You Will Do - Host live webinars for prospective Twin members every week. - Explain complex health concepts — metabolism, diabetes reversal, digital twin technology — in simple, warm, conversational language. - Manage live Q&A sessions confidently and empathetically. - Adapt tone and content based on the audience. - Collaborate with the marketing team to refine webinar scripts and formats over time. - Track session performance — attendance, engagement, conversion — and actively work to improve. Qualifications - Exceptional spoken English — clear, warm, confident and conversational. - Hindi fluency is essential — comfortable switching naturally between both. - Any additional Indian regional language is a strong advantage (Tamil, Telugu, Kannada, Marathi, Bengali). - Basic understanding of health and wellness. - Experience in hosting, anchoring, training, teaching, or any live audience format (at least 2 years). - Ability to think on your feet and handle live Q&A gracefully. - Comfortable and confident on camera. Company Description Twin Health is on a mission to reverse chronic metabolic diseases — starting with Type 2 diabetes. Using a Whole Body Digital Twin, we map each person's unique metabolism and create a personalised programme that fixes the root cause — not just manages the symptoms. We are one of the fastest growing health-tech companies in India and the US.

• Conduct Sensor Activation visits with new members, ensuring successful connectivity of required sensors • Support a continuous flow of scheduled, member-facing visits throughout the day, with a focus on maintaining quality and consistency across each experience • Engage with members via video and phone calls for a majority of the workday, providing real-time, solution-oriented support in a high-volume, queue-based environment • Handle back-to-back customer interactions across phone, video, and chat channels with minimal downtime • Troubleshoot technical issues efficiently while delivering empathetic, high-quality member experiences • Document all interactions accurately and in real time, ensuring clear visibility across systems and teams • Manage and resolve support cases within a ticketing system • Prioritize and triage inbound inquiries based on urgency and impact, ensuring timely resolution • Consistently meet Service Level Agreements (SLAs) and performance metrics such as first response time, resolution rate, and customer satisfaction • Collaborate cross-functionally to escalate and resolve complex issues as needed • Maintain a strong attention to detail while multitasking across systems, tools, and workflows

Role Description As a Twin Advanced Practice Provider, you make a difference in people's lives by providing treatment, management, and guidance to empower your members seeking to achieve complete diabetic reversal and overall health improvement across multiple conditions, using artificial intelligence, machine learning, and a health coach, RN, and provider care management model. This role is to support members in multiple states through remote care management. The schedule for this position is Monday - Friday with 2 shifts from 10am-6pm and 3 shifts from 9am-5pm in your time zone and an on-call rotation. Responsibilities - Engage with collaborative team of healthcare professionals including health coaches, physicians, chief medical officer, and other colleagues. - Conduct health assessments including review of laboratory results, medical history, and psychosocial history. - Assess symptoms and treat as appropriate, collaborating with Twin Health member’s primary care provider. - Willingness to deliver care using telemedicine and to document in Twin’s clinical platform. - Manage a high risk population and work collaboratively between the care team and member to understand social determinants of health and population specific needs. - Willingness to learn and understand the Twin Model of Care to support reversal of diabetes and other chronic conditions. - Basic understanding of business objectives and service level agreements that support both financial, clinical, and quality success and outcomes. - Collaborate with Twin medical team to provide excellent customer service and experience, focusing member care around multiple chronic conditions. - Provide patient education to promote habits that will prevent diseases and maintain good health as outlined by Twin Health Program. - Discussing and reviewing patients' medical history, symptoms, allergies, and current medications. - Asking patients situation-specific questions to assess symptoms. - Prescribing suitable medications to patients and providing proper dosage and administration instructions per Twin Health Policy. - Maintaining accurate records of patients' contact details, medical history, prescribed medications, allergies, diagnoses, and progress. - Additional duties as assigned. Qualifications - Advanced Practice Registered Nurse license, licensed in multiple states. - 3-5 years of experience as an advanced practice provider. - Clinical experience and passion in working with multiple different populations including underserved groups. - Experience managing patients remotely across different geographic areas and states. - 5 or more licenses with willingness to obtain more. - Eager to collaborate with a wonderful team of internal medicine and family medicine physicians and health coaches. - Board-certified in family or internal medicine. - Proven experience working as an advanced practice provider. - Sound medical knowledge. - The ability to consult with patients through virtual communication channels. - Excellent analytical and problem-solving skills. - Exceptional communication skills. - A patient and compassionate disposition. - Detail-oriented. - Interest in working with underserved groups. - Experience using technology and data to guide care decisions. - Fluent in English and Spanish preferred. Benefits - The compensation for this position is $120,000 annually. - A competitive compensation package in line with leading technology companies. - As a remote friendly company we are committed to providing opportunities for all who join to further build relationships, increase cross-functional collaboration, and celebrate our accomplishments. - Opportunity for equity participation. - Unlimited vacation with manager approval. - 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents. - 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options. - 401k retirement savings plan.