Galileo

• Execute full cycle recruitment (sourcing through closing) of healthcare professionals • Partner closely with hiring managers and leaders to gain a comprehensive understanding of hiring needs, align talent strategy, and deliver great talent • Manage candidate relationships and create exceptional candidate experiences • Screens and evaluate for high-quality applicants and referrals to determine experience, competencies, and abilities as required by the job description and scope • Partner closely with hiring managers to successfully close and win clinical talent

Role Description Galileo is seeking a Director, Implementation to lead our implementation and eligibility functions. In this high-impact leadership role, you will be the architect of the systems, processes, and playbooks required to launch complex partnerships at scale. You will act as the critical bridge between Sales and Client Services, ensuring that the promises made during the commercial process are translated into operational reality. You will partner closely with a number of internal teams, including Product, Clinical, Revenue Cycle Management, and Insights. This is a business operations and client-facing leadership role focused on launching healthcare delivery and health plan partnerships, not an internal IT software deployment role. This role will also be responsible for evolving Galileo’s implementation function to scale through automation, data, and emerging AI capabilities, reducing manual effort, accelerating time-to-launch, and improving overall client experience. Managing a diverse portfolio that includes Health Plans, Health Systems, Employers, Marketplaces, Federal and SLED (State, Local, and Education) clients, you will navigate a demanding sales pipeline to drive growth across multiple lines of business. This is a remote position, reporting into our VP, Commercial and Client Operations. Responsibilities - Strategic Leadership and Scaling - Define and execute implementation playbooks that ensure repeatable, high-quality client launches across all clients. - Build a scalable, automation-first implementation model that enables growth without linear headcount increases. - Lead the handoff process between Sales (pre-contract) and Client Services (post-launch), ensuring continuity and alignment with multiple internal teams. - Partner with Sales during active deal stages to flag implementation risks, inform go-live timelines, and influence client decisions including off-cycle launches. - Bring a systems-thinking approach that connects Sales, Operations, Data, and Engineering into a cohesive operating model supporting long-term client success. - Manage and develop your team, holding shared accountability for a portfolio of 20+ annual launches. - Eligibility and Data Management - Own end-to-end implementation for large-scale clients (20k+ lives), including behavioral health, pediatrics, on-site popups, FFS structures, and health plan integrations. - Define and maintain eligibility and roster management processes across client types, including real-time eligibility gating, file-based roster management, and member offboarding. - Oversee the business logic and operational standards for client eligibility and roster management (including EDI/834 workflows), partnering with technical teams who handle the underlying engineering. - Identify and implement automation opportunities across the implementation lifecycle to reduce manual effort and improve accuracy. - Explore and apply AI-driven solutions where appropriate, data validation, file processing, anomaly detection, to improve efficiency and scalability. - Lead translation of complex client data needs into technical requirements, ensuring data quality across clinical and billing systems. - Own and maintain comprehensive documentation for all implementation workflows. - Analytics and Pipeline Visibility - Build and deliver real-time visibility into the implementation pipeline, including timelines, risks, dependencies, and project health. - Migrate implementation tracking from Google Drive into Salesforce, establishing pipeline visibility and capacity planning infrastructure. - Build and own a standard reporting suite (internal and client-facing) tracking implementation milestones, enrollment metrics, and data integrity. - Partner with Data teams to create scalable analytics that support operational decision-making, forecasting, and continuous improvement. - Define and track key success metrics: time-to-launch, data quality, and implementation performance. - Client Relationship and Execution - Serve as the strategic front-line lead for partner stakeholders, providing high-touch guidance through technical integrations and onboarding for virtual and community-based delivery models. - Act as the bridge from the initial sales cycle to operational reality, professionalizing the concierge experience while deepening the trust established by Sales. - Integrate Client Services account teams early during implementation to facilitate a seamless transition to long-term account management. - Operate with the mindset that long-term client success and renewal begin during implementation. Qualifications - 7+ years leading complex technical implementations within the healthcare ecosystem (Payer, Provider, or Health Tech). - A proven track record implementing for Health Plans, Health Systems, Employers, and/or SLED clients, including accounts at 20k+ lives scale. - Experience managing 20+ concurrent implementations across mixed lines of business and/or complexities (e.g. global). - Deep understanding of healthcare data exchange (HL7, FHIR, EDI) and the nuances of managing eligibility and reporting files. - Hands-on eligibility file management experience: roster ingestion, member gating, and offboarding. - CRM experience used for implementation tracking, pipeline management, and reporting (Salesforce preferred). - Experience designing and implementing automation solutions within operational workflows. - Familiarity with AI applications in business operations, with an ability to identify practical use cases. - Proficiency building or refining dashboards (Tableau, Looker, Power BI) and project management tooling. - Experience managing at least one direct report; track record building and developing teams preferred. - Exceptional external client-facing skills, with the ability to influence senior-level stakeholders. - A player-coach mentality: equally comfortable at the strategic level and rolling up your sleeves to solve immediate partner roadblocks. - PMP, CPHIMS, or equivalent professional certification a plus. Benefits - Medical / Dental / Vision insurance. - Flexible Spending Account. - Health Savings Account + match. - Company paid STD/LTD, AD&D, and Life insurance. - Paid Family Leave. - 401K + match. - Paid Time Off.

• Provide best-in-class care for Galileo patients managing complex and chronic illnesses through our innovative, proprietary app and technology and your excellent clinical judgment. • Provide compassionate and empathetic care to patients from age 0-100 across all needs, including complex, chronic medical conditions such as: diabetes, hypertension, obesity and mental health. • Work with a diverse patient population. We pride ourselves on fostering a culture that is inclusive of all backgrounds. • Solve patient problems in an efficient, nimble manner by drawing on resourcefulness, collaborating with team members to leverage their expertise, and a “can-do” approach.

Role Description Are you a Nurse Practitioner who thrives on connecting with patients and making a real difference in their health outcomes? Do you want to leave behind rigid, cookie-cutter systems and join a dynamic, patient-centered organization that values your creativity and clinical expertise? If you're passionate about improving outcomes at scale and energized by meaningful patient engagement, we want you on our team. At Galileo, we're transforming healthcare by delivering personalized, comprehensive care to those who need it most — underserved patients and those with complex medical needs. We use technology, data, and operational rigor to drive outcomes, and we believe the clinicians doing this work are central to that mission. We're a digital-first medical group, and we're proud of the culture we've built: inclusive, collaborative, and deeply committed to health equity. Galileo is looking for a culturally-competent Nurse Practitioner to join our Population Health team. In this role, you will use phone and video-based care to provide high-quality, comprehensive follow-up care to patients who are post-hospital discharge. - Cover our care needs for our Transitions of Care program. - Day to day work includes telephonic outreach (“cold calls”) and scheduled video/phone visits for patients who have recently been hospitalized and discharged. - Visits focus on: - Medication reconciliation - Symptom screening - Ordering of any needed follow-up labs, medications or supplies - Navigate conversations with patients to build trust, explain Galileo's care model and connect them to services. - Coordinate care across settings — hospital and ED transitions, pharmacies, and community providers — to keep patients connected and moving forward. - Collaborate with our nursing team. - Be accountable to individual performance targets while contributing to team-level population health goals. Qualifications - Certified Nurse Practitioner in Adult, Family or Geriatrics. - Active state licensure in SC, with the ability to obtain additional state licensures. - Bonus if you have active licenses in TX, NJ, PA, IL, NY, MA, MN, and/or LA. - 5+ years of post-graduate clinical experience in Primary Care or Geriatrics. - 2 of those years may be substituted by time spent working at a Skilled-Nursing facility or Long Term Care facility. - Direct experience engaging Medicare and Medicaid populations managing complex, comorbid conditions. - Motivational interviewing skills you can draw on to help patients make meaningful behavioral changes. - Comfort in a digital-first environment, with experience in or a genuine appetite for virtual care delivery. - Solid tech proficiency; familiarity with Google Suite and Slack is a plus. - Excellent written and verbal communication skills. - Bilingual in English and Spanish, including cultural fluency, is a strong bonus. Requirements - Availability to work 32-36 hours/week. - Work in 4-hour shifts (mornings, afternoons, evenings, overnight on weekdays and weekends). - Providers are expected to work weekends on a monthly basis. Benefits - Flexible scheduling - design the schedule that works best for YOU. - Competitive health, vision and dental plans. - Company paid short and long term disability. - 12 weeks paid parental leave. - Malpractice insurance provided, including tail coverage. - 401(k) with company match.

• Develop and steward Galileo's clinical data and interoperability strategy, aligning engineering, clinical, and leadership stakeholders around a coherent direction • Define product requirements for clinical data infrastructure, working closely with engineering to translate clinical workflow needs into technically sound specifications • Own the EHR integration roadmap — identify opportunities for tighter integration, define the architecture approach, and drive execution from spec through production • Manage enterprise clinical workflow decisions in every phase of the product development lifecycle, from requirements definition through clinical adoption and ongoing performance monitoring • Evaluate and guide the responsible use of AI and agentic frameworks in clinical product contexts, with appropriate attention to safety, reliability, and architecture discipline • Partner with clinical operations to ensure product decisions reflect how clinicians actually work • Drive cross-functional alignment during periods of organizational change, surfacing blockers early and bringing stakeholders to decisions rather than discussions

• Provide evidence-based, short-term and longitudinal tele-therapy to Galileo patients within your state(s) of licensure, conducting targeted 30- to 45-minute sessions. • Act as the behavioral health expert within a tight-knit medical team, collaborating with primary care and specialty providers to optimize patient outcomes. • Comfortably navigate a range of clinical presentations, providing sophisticated diagnostic impressions, treatment planning, and safety planning/crisis intervention for higher-risk patients when necessary. • Utilize Galileo’s proprietary data and technology platform to track patient outcomes, streamline documentation, and optimize the delivery of care.

• Deliver High-Quality Care: Provide evidence-based, short-term and longitudinal tele-therapy to Galileo patients within your state(s) of licensure, conducting targeted 30- to 45-minute sessions. • Collaborate Multidisciplinary: Act as the behavioral health expert within a tight-knit medical team, collaborating with primary care and specialty providers to optimize patient outcomes. • Manage Varied Acuity: Comfortably navigate a range of clinical presentations, providing sophisticated diagnostic impressions, treatment planning, and safety planning/crisis intervention for higher-risk patients when necessary. • Leverage Modern Health Tech: Utilize Galileo’s proprietary data and technology platform to track patient outcomes, streamline documentation, and optimize the delivery of care.

• You coordinate the faculties' program development teams and drive the implementation of new program formats in collaboration with internal and external stakeholders. • You monitor innovative trends in the education market, evaluate new programs, and actively prepare their integration. • You develop national and international cooperation opportunities and position Macromedia as a partner in the global higher education landscape. • You ensure quality and transparency through coordination with accreditation agencies, providing input to the QEM Office, and maintaining academic KPIs. • You coordinate participation in university rankings, thereby strengthening the institution's external visibility and reputation. • You work directly with the President, the Vice Presidents for Professorship Development and for Research, Artistic Practice and Knowledge Transfer, as well as the Deans.

• Define and execute implementation playbooks that ensure repeatable, high-quality client launches across all clients • Build a scalable, automation-first implementation model that enables growth without linear headcount increases • Lead the handoff process between Sales (pre-contract) and Client Services (post-launch), ensuring continuity and alignment with multiple internal teams • Partner with Sales during active deal stages to flag implementation risks, inform go-live timelines, and influence client decisions including off-cycle launches • Bring a systems-thinking approach that connects Sales, Operations, Data, and Engineering into a cohesive operating model supporting long-term client success • Manage and develop your team, holding shared accountability for a portfolio of 20+ annual launches • Own end-to-end implementation for large-scale clients (20k+ lives), including behavioral health, pediatrics, on-site popups, FFS structures, and health plan integrations • Define and maintain eligibility and roster management processes across client types, including real-time eligibility gating, file-based roster management, and member offboarding • Oversee end-to-end eligibility file implementation, setting standards for file formatting (EDI/834), frequency, and error handling • Identify and implement automation opportunities across the implementation lifecycle to reduce manual effort and improve accuracy • Explore and apply AI-driven solutions where appropriate, data validation, file processing, anomaly detection, to improve efficiency and scalability • Lead translation of complex client data needs into technical requirements, ensuring data quality across clinical and billing systems • Own and maintain comprehensive documentation for all implementation workflows • Build and deliver real-time visibility into the implementation pipeline, including timelines, risks, dependencies, and project health • Migrate implementation tracking from Google Drive into Salesforce, establishing pipeline visibility and capacity planning infrastructure • Build and own a standard reporting suite (internal and client-facing) tracking implementation milestones, enrollment metrics, and data integrity • Partner with Data teams to create scalable analytics that support operational decision-making, forecasting, and continuous improvement • Define and track key success metrics: time-to-launch, data quality, and implementation performance • Serve as the strategic front-line lead for partner stakeholders, providing high-touch guidance through technical integrations and onboarding for virtual and community-based delivery models • Act as the bridge from the initial sales cycle to operational reality, professionalizing the concierge experience while deepening the trust established by Sales • Integrate Client Services account teams early during implementation to facilitate a seamless transition to long-term account management • Operate with the mindset that long-term client success and renewal begin during implementation

Role Description At Galileo, we believe healthcare is more than appointments and prescriptions—it's about creating personalized experiences that empower people on their health journey. We're looking for individuals who are passionate about making others feel cared for and are eager to be part of a team that's changing the face of healthcare. - Provide Personalized Support: Understand each person you assist, recognize their unique circumstances, and offer exceptional service that goes beyond expectations. - Facilitate Connections: Guide individuals to the appropriate Galileo services and teams, including clinical and administrative support. This may involve tasks like processing insurance authorizations and collecting medical records. - Enhance Experiences: Build strong relationships, pay attention to the details, and continually seek ways to improve our processes and the experiences of those we serve. Qualifications - Driven by a genuine desire to help people and believe in providing personalized solutions. - Energized by navigating complex systems and excited to assist others in this journey. - Thrives in a fast-paced environment, delivering high-quality support consistently. - Top-notch communication skills with meticulous attention to detail. - Excited to spend some time in our office collaborating with your team. - No healthcare background required, but eager to learn and contribute. - Bilingual in English and Spanish is a plus! Requirements - This is a fully remote position. Benefits - Health Coverage: Medical, Dental, and Vision insurance. - Financial Wellness: Flexible Spending Account, Health Savings Account, and 401K with employer match. - Security: Company-paid Short-Term Disability, Long-Term Disability, AD&D, and Life Insurance. - Family Support: Up to 12 weeks of paid parental leave. - Paid Time Off: Generous PTO to support your work-life balance.