Twin Health invented the Whole Body Digital Twin™ to help reverse and prevent chronic metabolic diseases.
Optimization Health Coach
Location
United States
Posted
69 days ago
Salary
$70K / year
Seniority
Senior
Job Description
Optimization Health Coach
Twin Health
• Deliver remote coaching via apps, video conferencing, and the Twin Health electronic system • Engage members to set goals, manage their care, and stay motivated on their journey to self efficacy • Motivate, coach, and provide exceptional service and support to your members to achieve their health goals as designated by the Twin app • You are expected to use AI powered tools to deliver metrics driven insights and coaching • You are expected to use AI powered tools to support daily member rounding in addition to scheduled visits and complete progress notes within 24 hours • You will respond to all chats within 24 business hours • Provide feedback to members metrics including weight, continuous blood glucose monitoring, sleep, movement, adherence to their nutrition, engagement within the app and identifying opportunities for improvement • Strictly adhere to Standard Operating Procedures for member management and escalations • Collaborate closely with coaching team colleagues, providers, registered nurses and operations teams to drive a seamless experience for members • Work with a multidisciplinary team within Twin and the academic setting to resolve patient care issues and advance members toward chronic disease prevention and reversal • Participate in on-going pilot programs and support additional programs as needed • Participate in collecting member testimonials to support partner success needs • Weekend and holiday on call responsibilities • PTO coverage responsibilities • You will maintain a high volume caseload (minimum of 500) • Flexibility to work any shift (at least 2 evening shifts per week) or change shifts based on business needs. • Complete additional duties as assigned
Job Requirements
- 3+ years of related work experience potentially in the areas of Health/Nutrition counseling, health coaching, or similar
- Active license in US, Health Coaching or Health Educator certifications preferred
- Ability to effectively work remotely having strong computer skills (Google, Slack, Video Conference) and ability to work from a computer extended periods of time
- Comfort and enthusiasm for adopting the latest technologies and integrating data and technical outputs in patient care
- Comfort and enthusiasm in blending motivational interviewing and driving behavior change with metrics driven coaching and supporting business outcomes
- Experience and enthusiasm for delivering coaching via video calls, preferred
- Comfort with back to back video visits
- Effective time management skills and able to balance member video visits with tasks and member chats
- Experience maintaining a high volume caseload
- Comfort with ambiguity and change
- Experience and ability to thrive in a high-growth, quickly changing environment, startup experience preferred
- Commitment to advancing individual health and wellness
- Determination in following through on commitments and driving business value
- Positive, optimistic attitude that inspires clients and fellow team members
- Friendly, enthusiastic, attentive listener with excellent interpersonal and communication skills and the ability to build trusting relationships
- Professional telephone and video skills
- Self-motivated and results-focused
- Quick learner who integrates new knowledge
- Organized and detail-oriented
- Ability to handle competing demands with diplomacy and enthusiasm
- Ability to work collaboratively with clinical infrastructure and hierarchies
- Bilingual- fluent in both English and Spanish preferred
- Passion for Twin’s purpose to transform lives by empowering people to reverse, prevent and improve chronic metabolic diseases
Benefits
- A competitive compensation package in line with leading technology companies
- As a remote friendly company we are committed to providing opportunities for all who join to further build relationships, increase cross-functional collaboration, and celebrate our accomplishments.
- Opportunity for equity participation
- Unlimited vacation with manager approval
- 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
- 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options
- 401k retirement savings plan
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