Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. DESCRIPTION As a Key Accounts Manager within Clinical Diagnostics at Thermo Fisher Scientific, you'll support strategic growth and build lasting partnerships with key customers across our innovative portfolio. You'll develop and implement comprehensive account strategies to expand market share, increase revenue, and strengthen Thermo Fisher's position as the trusted partner of choice. Working closely with cross-functional teams, you'll leverage our resources and technologies to deliver tailored solutions that help customers make breakthrough discoveries and advances in healthcare, life sciences, and environmental protection. REQUIREMENTS - Bachelor's Degree or equivalent years of experience preferably in life sciences or strategic account management. - 3-5 years of successful field sales, preferable in diagnostic markets/testing preferred. - Have an understanding of the various molecular markets, Clinical, IVD, Reference Lab, etc. - Track record of meeting/exceeding sales targets and growing market share. - Relationship building and negotiation skills at all organizational levels. - Strong presentation and communication abilities, both written and verbal - Analytical capabilities and business acumen. - Proficiency with CRM systems and Microsoft Office suite. - Ability to work effectively in a collaborative environment and influence through partnership. - Strategic planning and execution skills to develop and implement account growth plans. - Travel required to visit customer sites and attend industry events. - Initiative and ability to work independently. - Ability to travel up to 75%. Compensation and Benefits The salary range estimated for this position based in Massachusetts is $95,000.00–$126,600.00. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes: - A choice of national medical and dental plans, and a national vision plan, including health incentive programs - Employee assistance and family support programs, including commuter benefits and tuition reimbursement - At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy - Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan - Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families. The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: Grade: Faculty 506 Pay Range: $71,300.00 - $107,000.00 Job Description Instructors are subject matter experts who teach and support a caseload of students enrolled in their assigned course(s). Instructors offer specialized instruction on topics in their course(s) aligned with best practices, as well as monitor and support student progress in competency development and course completion. They are responsive to learner needs and vary the type, length, method, and intensity of instruction best matched to the learner’s strengths and goals. Using technology, Instructors may interact with students in both group and one-to-one settings. Instructors collaborate with other instructional and program faculty serving the students in their course to ensure continuity and quality of support. Job Duties Develops instructional materials, aligned with identified learning objectives, course competencies, and instructional interventions, to support both student self-service use and use in virtual one-to-many events. Provides effective, relevant, and engaging one-to-many virtual events aligned with identified learning objectives. Continually develops knowledge, skills, and expertise through active participation in faculty learning community and other developmental opportunities. Provides proactive, relevant, timely, and effective one-to-one virtual instruction to students in a specific course or domain. Facilitates student communities to support peer collaboration, effective faculty interaction, and student development. Student-centered and provides effective one-to-one virtual coaching to help students achieve personal, academic, and career goals. Adapts instructional and coaching practices to common and typical student needs. Performs other job-related duties as assigned. KSAs Subject-matter expertise in the assigned content and skills of the course(s)/domain(s) Strong knowledge of how student characteristics interact with different learning needs common to the course(s)/domain(s) Strong communication skills with the ability to moderate online student communities to encourage engagement and learning. Ability to use information from student profiles, learning behaviors, and interactions to identify individual student needs. Demonstrates respect for and value of diverse perspectives and experiences. Ability to adapt standard resources, templates, and instructional plans for the needs of individual students or groups of students. Ability to apply adult learning principles and instructional skills to build student competency in a virtual one-to-one setting. Provide encouragement for student self-reflection and metacognition to improve competency in learning objectives. Flexibility to adjust instructional approach depending on individual student needs and preference. Skilled at using data to identify students in need of proactive support, with the ability to select appropriate tone and content for proactive outreach. Ability to adapt the timing, modality, and frequency of outreach/contact to individual student needs and preferences. Strong active listening skills and emotional intelligence with the ability to build relationships with adult students. Solid understanding of coaching strategies to support personal, academic, and professional development in adult students. Willingness to engage in regular self-reflection and re-evaluation of beliefs, perspectives, and approaches to improve equity. Proficient in developing presentation materials that align to specified objectives and are visually engaging, understandable, and accessible. Ability to develop learning facilitation experiences and effective, formative self-assessment activities aligned with specific objectives to advance student learning. Skilled at implementing relationship-building activities for online student communities. Ability to facilitate synchronous student interaction in a virtual environment. Minimum Qualifications · Advanced degree in Nursing and all applicable licenses or certifications. · Active, Unencumbered compact/multistate RN licensure with the ability to secure active, unencumbered license in all states as required for role. · 3 years of highly successful academic practice, based on student outcomes, in the role area/practice working with Prelicensure or Undergraduate Nursing students including one year of online faculty experience. · Demonstrated subject matter expert in Adult Health and Critical Care Nursing. · Available to work a student-centered schedule, including evenings and weekends (specifically Sunday and Monday evenings). Preferred Qualifications · Terminal degree and all applicable domain-specific licenses or certifications. · Preferred background in Women’s and Children’s Health (Maternal Child). · Strong experience with distance education and distance learning students. Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require. This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements. Position & Application Details Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave. How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday. Additional Information Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu. Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.

At Pressable, we’re looking for a Senior Technical Account Manager to help elevate and standardize our post-sales motion. Partnering closely with leadership, you will manage a high-value portfolio while helping codify the playbooks that will scale our existing TAM organization. You are the primary technical point of contact for your portfolio of accounts once they’re live on Pressable, responsible for their successful onboarding, ongoing platform health, performance optimization, escalation resolution, and long-term retention. This is a post-sales role. You partner with Sales on renewals and high-value expansion conversations within your existing accounts, but your primary focus is on customers who have already chosen Pressable. Net-new prospect demos and pre-sales technical evaluations belong to the Solutions Engineer. Your job is to make sure the customers we’ve already won stay, grow, and succeed on our platform. As a Technical Account Manager, you will: - Own the post-sale technical relationship for a named portfolio of accounts; you are their primary technical partner from go-live onward. - Lead new customers through onboarding, building on the handoff documentation from the Solutions Engineer to ensure a smooth, well-understood transition to Pressable, and setting them up for long-term success. - Conduct regular Business Reviews (QBRs) with your accounts to review platform health, performance trends, upcoming projects, and strategic opportunities—completed on cadence, documented, and followed through. - Proactively monitor customer health signals—performance metrics, error rates, uptime data, engagement indicators—and intervene before issues become escalations or churn risks. - Serve as the primary technical escalation path for your accounts. Own complex issues end-to-end, coordinating with Support and Engineering as needed, with a bias for root-cause resolution over repeated symptomatic fixes. - Drive WordPress platform health across your portfolio: performance audits, caching/CDN optimization, PHP worker tuning, and proactive recommendations tailored to each customer’s environment and business goals. - Identify and drive expansion opportunities (plan changes, additional services, upsells) within your existing book of business, and partner with Sales on renewals and account planning. - Provide advocacy and strategic technical guidance that helps customers plan ahead and build solutions that proactively improve their WordPress health on Pressable. - Collect and relay structured customer feedback—patterns, pain points, product gaps—to Product and Engineering, serving as the voice of your accounts internally. - Maintain detailed records of customer interactions, technical issues, and resolutions in P2 and Linear, building a durable knowledge base that underpins Support, Sales, and future TAM engagement. - Contribute to the Solutions → Support knowledge pipeline by documenting resolved escalations, known issues, and account-specific context so that Support can resolve similar issues independently at scale. - Demonstrate expert-level AI fluency as a core part of your daily workflow—for log analysis, audit summarization, health reporting, escalation documentation, and business review preparation—and use AI to operate at higher quality and scale across your account portfolio while helping define what effective AI-augmented TAM work looks like at Pressable. - Drive customer-specific innovation by challenging customers to adopt new deployment models, explore AI-assisted developer workflows, and reimagine how their systems interact so they can achieve an AI-first architecture with less manual oversight and human intervention. About you: You are motivated by retention: by knowing your accounts deeply, solving their hardest problems, and earning the kind of trust that makes customers advocates for Pressable. You transition from reactive to proactive naturally. You would rather catch a performance issue during a health review than be paged when a site goes down. You are organized, composed under pressure, and skilled at managing multiple concurrent account relationships without losing context or quality. You enjoy working with everyone from developers and agency partners to GMs and VPs. You possess deep operational knowledge and enjoy collaborating with leadership to turn your individual success into repeatable team playbooks. You are a natural mentor and systems-thinker. You enjoy testing new engagement models, proving their value, and documenting your workflows so the rest of the team can adopt them. In addition, you have experience with: - Managing a named book of post-sale accounts as a Technical Account Manager, Customer Success Engineer, or similar. You know what it means to own a relationship, not just a ticket queue. - Conducting regular business reviews and account planning sessions with mid-market or agency customers. - Proactively monitoring and improving customer health using tools like GTMetrix, Lighthouse, Google PageSpeed Insights, WP-CLI, and wp-doctor. - Owning complex technical escalations end-to-end—from initial triage through root-cause resolution and post-fix verification. - Gauging customer engagement, health, and churn risk signals and translating those into timely, structured interventions. - Collaborating with Sales on renewals and expansion within your existing book—not generating net-new pipeline, but deepening and growing what’s already there. - Creating structure in ambiguous situations, specifically around standardizing messy customer architectures and defining clear handoff playbooks with Support and Implementation. - Fluency with AI tools as a daily accelerant: you use AI for log analysis, performance diagnostics, audit summarization, escalation documentation, and business review prep as a matter of course. You have a clear sense of when to trust versus verify AI output, and you help define what effective AI-augmented TAM work looks like across the team. - Building and maintaining customer documentation—audit findings, account history, technical notes—in a structured, searchable format that outlasts any individual. - Effective problem-solving, conflict resolution, and context-switching across multiple accounts and concurrent workstreams. - Distilling customer goals and wish lists into concrete next steps and clear plans of action. - Remaining undaunted while managing risks in high-stakes situations. - Deep understanding of web hosting infrastructure and server-side performance. - 2+ years of advanced technical experience with WordPress (Required). You must deeply understand WP core, database architecture, and application-level troubleshooting, paired with a strong foundation in web hosting infrastructure and server-side performance. - Outstanding verbal and written communication skills to effectively interact with both technical and non-technical stakeholders. - In-depth knowledge of WordPress and managed hosting, with the ability to translate complex technical concepts into clear business implications for customers and partners. - Strong organizational and project management skills to manage a named account portfolio with consistent quality across all relationships. - Experience transitioning a reactive, support-heavy book of business into a proactive, health-driven portfolio. Success in this role looks like: - Net Revenue Retention (NRR) on your account portfolio: retention and expansion are your primary scoreboard. - High customer health scores across your accounts, with measurable improvement from go-live through 90 days. - Business Reviews completed on cadence for all active accounts, with documented action items and clear follow-through. - A tiered engagement framework is successfully tested and documented, setting the standard for how the entire TAM team conducts Business Reviews and health checks. - Low escalation recurrence: complex issues get root-cause resolved, not repeatedly patched. - Strong customer, Sales, and Automattic for Agencies (A4A) sentiment on the quality, responsiveness, and strategic value of their TAM relationship. - Support burden is reduced on your accounts over time, driven by proactive interventions and effective knowledge transfer. - Expansion revenue attributed to TAM-identified opportunities within your existing book of business. - Repetitive post-sales tasks—health report generation, audit summarization, QBR prep, escalation documentation—are automated or AI-assisted wherever possible, freeing your time for the high-judgment relationship and advisory work that only you can do. About Pressable Founded in 2010, Pressable is a world-class managed WordPress hosting provider that specializes in scalable, highly available services for agencies, builders, developers, and businesses. With industry-leading performance, 24/7 expert support, an award-winning control panel, advanced developer tools, and seamless integrations with WooCommerce and Jetpack, Pressable provides the tools you need to reliably manage your WordPress websites with ease. Salary range: $80,000 - $130,000 USD. Please note that while salary ranges are presented here in USD, we will pay in local currency. We are searching for high-caliber candidates with the skills and qualities to have a net positive for Pressable. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated for the right candidate. Perks & Benefits of Joining Pressable! - Health Benefits for US-based staff (99% Paid Employee Medical, Dental, and Vision). - Matching 401(k) for US-based staff. - Life and Disability Insurance for US-based staff (100% Paid Life, & LTD). - Work from home with home office setup and coworking allowances. - Open vacation policy (no set number of days per year). - Hardware and software, books or conferences that promote continued learning. So, are you ready to embark on this thrilling WordPress adventure? We can’t wait to welcome you to the Pressable team and empower you to make the web a better place. Come join us in crafting an exceptional customer experience and revolutionizing the world of WordPress hosting. Apply now and let’s build something amazing together! About Automattic Now in our 20th year, we’re the people behind WordPress.com, WooCommerce, Beeper, Tumblr, Simplenote, Jetpack, Longreads, Day One, PocketCasts, and more. We believe in making the web a better place. We’re a distributed company with more than 1500 Automatticians in nearly every corner of the globe, speaking over a hundred different languages. Enriched by this diversity, we’re united by a singular mission: to democratize publishing, commerce, and messaging so anyone with a story can tell it, anyone with a product can sell it, and everyone can manage their communications from a single source. In short, we help maintain a balance in society, creating and continually refining powerful tools people can use to compete fairly—regardless of income, gender, politics, language, or where they live in the world. We believe in Open Source, and the vast majority of our work is available under the GPL. Automattic is a Most Loved Company, an Equal Opportunity employer, and Disability Confident Committed. (Here’s what that might mean for you.) If you need disability-related accommodations during the application or interview process, please fill out this form. We are committed to ensuring an accessible hiring process for all candidates. Learn more about our Employee Resource Groups. You can track your application status and more at MyGreenhouse. To learn about how we handle your data, please review our Privacy Policy. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the “Know Your Rights: Workplace Discrimination is Illegal” poster here. Automattic participates in the E-Verify program in certain locations, as required by law.

• Generates revenue growth by utilizing a consultative selling approach in the retention of current WM customers. • Manages existing business relationships in order to achieve budgeted sales goals by developing and implementing sound retention strategies. • Utilizes strong negotiation efforts to preserve business, and securing contract agreements from previously non-contracted customers. • Handles all customer cancellation requests, providing ongoing education of contract details to existing customers, obtaining customer contract commitments during face-to-face interactions. • Resolves all escalations for customer service within the defined territory. • Manages business to business sales relationships. • Develops detailed proposals encompassing multiple services. • Researches aspects of the waste and environmental services business. • Attends conferences/symposiums as a means of networking and staying current with industry-and market-related information. • Matches WM services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies.