Automattic Careers

At Pressable, we’re looking for a Senior Technical Account Manager to help elevate and standardize our post-sales motion. Partnering closely with leadership, you will manage a high-value portfolio while helping codify the playbooks that will scale our existing TAM organization. You are the primary technical point of contact for your portfolio of accounts once they’re live on Pressable, responsible for their successful onboarding, ongoing platform health, performance optimization, escalation resolution, and long-term retention. This is a post-sales role. You partner with Sales on renewals and high-value expansion conversations within your existing accounts, but your primary focus is on customers who have already chosen Pressable. Net-new prospect demos and pre-sales technical evaluations belong to the Solutions Engineer. Your job is to make sure the customers we’ve already won stay, grow, and succeed on our platform. As a Technical Account Manager, you will: - Own the post-sale technical relationship for a named portfolio of accounts; you are their primary technical partner from go-live onward. - Lead new customers through onboarding, building on the handoff documentation from the Solutions Engineer to ensure a smooth, well-understood transition to Pressable, and setting them up for long-term success. - Conduct regular Business Reviews (QBRs) with your accounts to review platform health, performance trends, upcoming projects, and strategic opportunities—completed on cadence, documented, and followed through. - Proactively monitor customer health signals—performance metrics, error rates, uptime data, engagement indicators—and intervene before issues become escalations or churn risks. - Serve as the primary technical escalation path for your accounts. Own complex issues end-to-end, coordinating with Support and Engineering as needed, with a bias for root-cause resolution over repeated symptomatic fixes. - Drive WordPress platform health across your portfolio: performance audits, caching/CDN optimization, PHP worker tuning, and proactive recommendations tailored to each customer’s environment and business goals. - Identify and drive expansion opportunities (plan changes, additional services, upsells) within your existing book of business, and partner with Sales on renewals and account planning. - Provide advocacy and strategic technical guidance that helps customers plan ahead and build solutions that proactively improve their WordPress health on Pressable. - Collect and relay structured customer feedback—patterns, pain points, product gaps—to Product and Engineering, serving as the voice of your accounts internally. - Maintain detailed records of customer interactions, technical issues, and resolutions in P2 and Linear, building a durable knowledge base that underpins Support, Sales, and future TAM engagement. - Contribute to the Solutions → Support knowledge pipeline by documenting resolved escalations, known issues, and account-specific context so that Support can resolve similar issues independently at scale. - Demonstrate expert-level AI fluency as a core part of your daily workflow—for log analysis, audit summarization, health reporting, escalation documentation, and business review preparation—and use AI to operate at higher quality and scale across your account portfolio while helping define what effective AI-augmented TAM work looks like at Pressable. - Drive customer-specific innovation by challenging customers to adopt new deployment models, explore AI-assisted developer workflows, and reimagine how their systems interact so they can achieve an AI-first architecture with less manual oversight and human intervention. About you: You are motivated by retention: by knowing your accounts deeply, solving their hardest problems, and earning the kind of trust that makes customers advocates for Pressable. You transition from reactive to proactive naturally. You would rather catch a performance issue during a health review than be paged when a site goes down. You are organized, composed under pressure, and skilled at managing multiple concurrent account relationships without losing context or quality. You enjoy working with everyone from developers and agency partners to GMs and VPs. You possess deep operational knowledge and enjoy collaborating with leadership to turn your individual success into repeatable team playbooks. You are a natural mentor and systems-thinker. You enjoy testing new engagement models, proving their value, and documenting your workflows so the rest of the team can adopt them. In addition, you have experience with: - Managing a named book of post-sale accounts as a Technical Account Manager, Customer Success Engineer, or similar. You know what it means to own a relationship, not just a ticket queue. - Conducting regular business reviews and account planning sessions with mid-market or agency customers. - Proactively monitoring and improving customer health using tools like GTMetrix, Lighthouse, Google PageSpeed Insights, WP-CLI, and wp-doctor. - Owning complex technical escalations end-to-end—from initial triage through root-cause resolution and post-fix verification. - Gauging customer engagement, health, and churn risk signals and translating those into timely, structured interventions. - Collaborating with Sales on renewals and expansion within your existing book—not generating net-new pipeline, but deepening and growing what’s already there. - Creating structure in ambiguous situations, specifically around standardizing messy customer architectures and defining clear handoff playbooks with Support and Implementation. - Fluency with AI tools as a daily accelerant: you use AI for log analysis, performance diagnostics, audit summarization, escalation documentation, and business review prep as a matter of course. You have a clear sense of when to trust versus verify AI output, and you help define what effective AI-augmented TAM work looks like across the team. - Building and maintaining customer documentation—audit findings, account history, technical notes—in a structured, searchable format that outlasts any individual. - Effective problem-solving, conflict resolution, and context-switching across multiple accounts and concurrent workstreams. - Distilling customer goals and wish lists into concrete next steps and clear plans of action. - Remaining undaunted while managing risks in high-stakes situations. - Deep understanding of web hosting infrastructure and server-side performance. - 2+ years of advanced technical experience with WordPress (Required). You must deeply understand WP core, database architecture, and application-level troubleshooting, paired with a strong foundation in web hosting infrastructure and server-side performance. - Outstanding verbal and written communication skills to effectively interact with both technical and non-technical stakeholders. - In-depth knowledge of WordPress and managed hosting, with the ability to translate complex technical concepts into clear business implications for customers and partners. - Strong organizational and project management skills to manage a named account portfolio with consistent quality across all relationships. - Experience transitioning a reactive, support-heavy book of business into a proactive, health-driven portfolio. Success in this role looks like: - Net Revenue Retention (NRR) on your account portfolio: retention and expansion are your primary scoreboard. - High customer health scores across your accounts, with measurable improvement from go-live through 90 days. - Business Reviews completed on cadence for all active accounts, with documented action items and clear follow-through. - A tiered engagement framework is successfully tested and documented, setting the standard for how the entire TAM team conducts Business Reviews and health checks. - Low escalation recurrence: complex issues get root-cause resolved, not repeatedly patched. - Strong customer, Sales, and Automattic for Agencies (A4A) sentiment on the quality, responsiveness, and strategic value of their TAM relationship. - Support burden is reduced on your accounts over time, driven by proactive interventions and effective knowledge transfer. - Expansion revenue attributed to TAM-identified opportunities within your existing book of business. - Repetitive post-sales tasks—health report generation, audit summarization, QBR prep, escalation documentation—are automated or AI-assisted wherever possible, freeing your time for the high-judgment relationship and advisory work that only you can do. About Pressable Founded in 2010, Pressable is a world-class managed WordPress hosting provider that specializes in scalable, highly available services for agencies, builders, developers, and businesses. With industry-leading performance, 24/7 expert support, an award-winning control panel, advanced developer tools, and seamless integrations with WooCommerce and Jetpack, Pressable provides the tools you need to reliably manage your WordPress websites with ease. Salary range: $80,000 - $130,000 USD. Please note that while salary ranges are presented here in USD, we will pay in local currency. We are searching for high-caliber candidates with the skills and qualities to have a net positive for Pressable. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated for the right candidate. Perks & Benefits of Joining Pressable! - Health Benefits for US-based staff (99% Paid Employee Medical, Dental, and Vision). - Matching 401(k) for US-based staff. - Life and Disability Insurance for US-based staff (100% Paid Life, & LTD). - Work from home with home office setup and coworking allowances. - Open vacation policy (no set number of days per year). - Hardware and software, books or conferences that promote continued learning. So, are you ready to embark on this thrilling WordPress adventure? We can’t wait to welcome you to the Pressable team and empower you to make the web a better place. Come join us in crafting an exceptional customer experience and revolutionizing the world of WordPress hosting. Apply now and let’s build something amazing together! About Automattic Now in our 20th year, we’re the people behind WordPress.com, WooCommerce, Beeper, Tumblr, Simplenote, Jetpack, Longreads, Day One, PocketCasts, and more. We believe in making the web a better place. We’re a distributed company with more than 1500 Automatticians in nearly every corner of the globe, speaking over a hundred different languages. Enriched by this diversity, we’re united by a singular mission: to democratize publishing, commerce, and messaging so anyone with a story can tell it, anyone with a product can sell it, and everyone can manage their communications from a single source. In short, we help maintain a balance in society, creating and continually refining powerful tools people can use to compete fairly—regardless of income, gender, politics, language, or where they live in the world. We believe in Open Source, and the vast majority of our work is available under the GPL. Automattic is a Most Loved Company, an Equal Opportunity employer, and Disability Confident Committed. (Here’s what that might mean for you.) If you need disability-related accommodations during the application or interview process, please fill out this form. We are committed to ensuring an accessible hiring process for all candidates. Learn more about our Employee Resource Groups. You can track your application status and more at MyGreenhouse. To learn about how we handle your data, please review our Privacy Policy. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the “Know Your Rights: Workplace Discrimination is Illegal” poster here. Automattic participates in the E-Verify program in certain locations, as required by law.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Forward Deployed Engineer (FDE), you will serve as an embedded technical partner to one or more complex WordPress VIP customers in Media, Enterprise, and Government. You’ll work at the intersection of engineering, consulting, and customer success—diving deep into customer architectures, identifying and resolving complex technical challenges, and shaping scalable solutions that drive long-term adoption and expansion. This is not a pure support or implementation role. It’s an advanced, consultative engineering position where you’ll operate as a hands-on architect, a trusted advisor, and a growth catalyst, helping customers succeed with WordPress VIP and related open-source technologies. What You’ll Do - Deliver Customer Technical Outcomes - Engage directly with large VIP customers (often embedded in their teams) to ensure successful adoption, integration, and scaling of WordPress VIP solutions. - Directly identify and solve complex architectural and technical problems. - Partner with customers as they leverage VIP’s support capabilities, ensuring they fully utilize VIP's high-availability support. - Conduct technical discovery and design sessions, producing architecture recommendations, migration plans, and implementation guidance. - Maximize the customer’s value from VIP’s platform, integrations, and partner ecosystem. - Drive Expansion Through Services-Led Growth - Identify and shape professional services opportunities through ongoing technical engagement. Document and refer engagements to other VIP PS teams. - Define scopes of work (SOWs) for technical expansion projects, collaborating closely with Services, Account Management, and Commercial teams. - Participate in presales and renewal discussions as the technical voice of confidence and credibility. - Hold and Share Deep Customer Context - Maintain a living technical knowledge base of customer architectures, deployments, and patterns. - Act as the internal authority on assigned customer environments, proactively identifying risks and opportunities. - Contribute to team-wide tooling and process improvements, including delivery platforms, AI workflows, and documentation systems (e.g., Rocketlane, Notion, or similar). - Contribute to the Forward Deployed Engineering Practice - Using data, help refine the operating model for FDE engagements, balancing presence, value, and scalability. - Experiment with and adopt AI-assisted workflows to improve delivery efficiency and insight generation. - Collaborate with the leadership to expand the practice into a repeatable, revenue-driving function. Qualifications - Required - 5+ years of hands-on experience in web or application engineering, minimally in PHP and/or JavaScript. - Strong familiarity with WordPress at scale, including common architectures, REST APIs, caching/CDNs, performance optimization, integration methods and security hardening. - Experience working directly with large customers in technical consulting, architecture, or professional services. - Proven ability to diagnose and resolve complex technical issues in distributed or high-traffic environments. - Excellent communication and stakeholder management skills: equally comfortable in a debugging session and an executive briefing. - Commercial mindset: ability to spot opportunities for value expansion and articulate ROI to non-technical stakeholders. - Ideal - Experience with WordPress VIP, enterprise hosting, or similar SaaS/PaaS platforms. - Prior experience as a solutions architect, senior developer, or forward deployed engineer in a consulting or SaaS/PaaS context. - Familiarity with AI-assisted development, observability tools, and modern DevOps practices (CI/CD, GitHub Actions, etc.). - Domain experience in Government, Media, or Enterprise. Requirements - Technical Depth & Breadth: Rapidly understand diverse architectures and technologies. - Customer Empathy: Translate customer needs into actionable technical and business outcomes. - Problem Ownership: Take responsibility for technical success, even beyond formal scope. - Commercial Awareness: Balance engineering rigor with business objectives. - Learning Agility: Continuously adapt to new tools, patterns, and customer contexts. - Collaboration: Work fluidly with Services, Support, Product, and Commercial teams to deliver holistic outcomes. Benefits - Salary range: $180,000-$230,000 USD. - Fully-remote company with an open vacation policy. - Consult our Benefits Page for a full list of benefits by country.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Customer Success Engineer role is responsible for providing advanced technical support and consultation to our enterprise customers. In this customer-facing role, you will: - Handle complex technical challenges. - Provide architectural guidance. - Solve mission-critical problems with customer deployments and applications. - Work primarily through Zendesk tickets and participate in customer calls. - Serve as a technical resource for both customers and internal teams. - Provide support 24/7, requiring scheduled weekday and weekend shifts, as well as some holiday and evening availability. Qualifications - Background in full-stack development, enterprise support, or media technology. - Willingness to rapidly learn new technologies. - Curiosity and a drive to solve problems thoroughly. - Excellent written English communication skills. - Experience in an enterprise support environment is highly valued. Requirements - US-based position; candidates must be based in the United States and hold United States citizenship. - Excellent communication skills, especially in a distributed team environment. - Self-motivated work ethic. - Advanced troubleshooting abilities. - Experience in customer-facing roles in an enterprise support environment. Benefits - Salary range: $70,000-$150,000 USD. - Fully-remote company with an open vacation policy. - Consult the Benefits Page for a full list of benefits by country.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Automattic for Agencies, the agency partnerships division of Automattic, is seeking a motivated Senior Partner Manager to join the team. You’ll manage and develop relationships with our most strategic agency partners, with a significant focus on driving WordPress VIP (WPVIP) revenue. As a Senior Partner Manager, you will be responsible for maintaining a portfolio of partners and driving VIP product enablement and adoption. This includes onboarding and strategizing with new strategic agencies, as well as creating and delivering strategic plans that achieve mutual growth for VIP and our partners. You will use your extensive experience as a Partner Manager to drive partner development, renewals, and seek new opportunities within an account. - Driving sales of Automattic products through partner channels with digital agencies, identifying new opportunities for revenue generation. - Building and maintaining strong relationships with a book of Premier partners, supporting partners through their whole journey, from onboarding to expansion, by understanding their business strategy and needs. - Developing and executing on high-impact strategies for partner retention, net revenue retention, and partner growth. - Representing Automattic and building awareness of our products and services in the partner’s organization via a one-to-many approach with partners. - Communicating often with key stakeholders within WordPress VIP, as well as other business units, on the needs, alerts, and statuses of partner relationships. - Become the agency’s trusted advisor, helping them to build strong WordPress VIP business practices, deliver successful projects, and scale their own growth via Automattic for Agencies and VIP. - Provide training and support to partners to enhance their understanding of Automattic's products, services, and value propositions. - Collaborate cross-functionally with internal and external Business Unit (BU) teams, including Marketing, Sales/CS, Happiness, Product, and Executive Leadership. - Collaborate on marketing and sales enablement programs for partners with respective BUs. - Attend and support flagship WordCamps, explore potential sponsorships, and participate in partner events to drive lead generation and enhance brand visibility. - Gather feedback from partners to improve products, services, and the overall partnership experience. - Advocate for partner needs within Automattic or the partner’s respective BU niche. - Stay informed about industry trends, competitor activities, and market developments. - Use market insights to refine partnership strategies. - Ensure partners adhere to agreed-upon standards and compliance requirements. - Seek ways to enhance the overall partner ecosystem within Automattic. Qualifications - 8+ years of experience as a Partner Manager, Relationship Manager, Customer Success Manager, or Account Manager at a technology or media company (SaaS preferred). - Expertise in managing a high-volume portfolio of partners, and meeting/exceeding Net Revenue Retention (NRR) and growth goals. - Experience working with Global System Integrator/System Integrator organizations to build new alliances, introduce technology practices, maintain and scale them. - Demonstrated experience communicating and negotiating with C-suite and senior executive stakeholders within partner accounts and internally. - Outstanding communication. You should be great at holding people’s attention, whether presenting, talking on the phone, or writing a quick blog post. - For this role, we’re prioritizing applicants with deep experience in the North American market and those who are available to work consistently in a North American time zone. - Dynamic Presentation Skills: adept at presenting to individuals and groups, including C-level executives, in person or virtually. - Excellent interpersonal and communication skills to effectively collaborate with internal and external teams. - Ecosystem Familiarity: experienced with Automattic’s brands and vast product suite within the WordPress ecosystem, as well as other key brands and third-party products/solutions that agencies leverage, such as hosts, dev tools, etc. - Ability to grasp and communicate technical concepts effectively to technical and non-technical audiences. - Willingness and ability to travel domestically and internationally to build relationships with partners at events such as flagship WordCamps. - Adaptable to new technologies, industry trends, and changes in the competitive landscape. Requirements - Salary range: $125,000-$180,000 USD plus commission. - Please note that salary ranges are global, regardless of location, and we pay in local currency. - We are seeking high-calibre candidates with the skills and qualities to make a net positive impact for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, exceed the stated range. - This isn’t your typical work-from-home job—we are a fully-remote company with an open vacation policy. Benefits - To see a full list of benefits by country, consult our Benefits Page. - Read more about our compensation philosophy. - Check out these links to learn more about How We Hire and What We Expect from Ourselves. Company Description Now in our 20th year, we’re the people behind WordPress.com, WooCommerce, Beeper, Tumblr, Simplenote, Jetpack, Longreads, Day One, PocketCasts, and more. We believe in making the web a better place. We’re a distributed company with more than 1500 Automatticians in nearly every corner of the globe, speaking over a hundred different languages. Enriched by this diversity, we’re united by a singular mission: to democratize publishing, commerce, and messaging so anyone with a story can tell it, anyone with a product can sell it, and everyone can manage their communications from a single source. In short, we help maintain a balance in society, creating and continually refining powerful tools people can use to compete fairly—regardless of income, gender, politics, language, or where they live in the world. We believe in Open Source, and the vast majority of our work is available under the GPL. Automattic is a Most Loved Company, an Equal Opportunity employer, and Disability Confident Committed.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description At WooCommerce, we’re on a mission to democratize commerce. Millions of merchants around the world build their businesses with our open-source platform, and we’re scaling how we support them. Specifically, we’re scaling our B2B merchant acquisition efforts and are looking for a Senior Revenue Operations Manager to help build our Revenue Operations function largely from the ground up. This role goes beyond optimizing what exists today: it involves designing systems, processes, and data foundations that don’t yet fully exist, while ensuring they can scale thoughtfully over time. You’ll partner closely with Sales and Customer Success leadership as a trusted operational and analytical partner, helping establish the foundations that enable clear decision-making, effective execution, and predictable growth. This is a senior individual contributor role with significant ownership and influence. Your work will directly shape how we operate today and how we scale going forward. What You’ll Do - First 90 days: - Build core dashboards, identify process/data gaps, establish remediation plans. - First 180 days: - Create capacity and territory models, map the full tech stack and integrations, define the attribution model. - First 12 months: - Achieve predictable forecasting (within ±10%) and establish a scalable enablement foundation. - Day to day, Week to week, Month to month: - Systems & Data Foundation: - Own vendor relationships, tools, and integrations (Salesforce, Gong, ChiliPiper, etc.). - Establish data quality standards, access controls, and governance practices. - Build durable dashboards and ad hoc reporting that clearly answer “where are we vs. target?” - Perform ongoing process and data gap analysis, prioritizing practical improvements while keeping long-term scalability in mind. - Evaluate and implement technology or process improvements to support revenue growth. - CS & Sales Enablement: - Operationalize CS function: customer health, churn prediction, renewal workflows, escalation paths, expansion playbooks. - Create rules of engagement between Sales and CS for complex GTM. - Build enablement function infrastructure (topics/process/schedule—not training delivery). - Strategic Revenue Support: - Build tracking for strategic/payment partner merchants critical to NRR. - Analyze performance trends to guide strategy: win/loss, deal cycle length, seasonality, retention, segmentation bands, and customer bands. - Create capacity planning models based on pipeline velocity and customer growth. - Territory planning, quota setting, and compensation administration. - Support pricing and packaging changes with data and tracking. - Support mid-funnel pipeline reviews and Sales/CS QBRs. - Identify and surface GTM and CS inefficiencies through data analysis. - Build merchant health scoring, expansion potential tracking, and red-to-green workflows. - Design reporting that gives executives visibility, managers clarity, and reps actionable insights—from pipeline health to forecasting accuracy. Qualifications - You’ve built RevOps from scratch (6–8+ years of experience, including at least one 0→1 build or major foundation reset). - You’re deeply data-driven, with a mindset of “if the data isn’t there, how do we get it?” - You’re comfortable speaking truth to power, using data to surface trade-offs and inform decisions, even when conversations are uncomfortable. - AI is a strength, not a buzzword—you can point to concrete examples of how you use it in your current role. - You’re hands-on technically, with strong Salesforce experience (flows, integrations) and comfort working with data (e.g. SQL or Python), not just point-and-click tooling. - You know the RevOps tooling landscape, and have good judgment about what actually works at scale. - You’re pragmatic and intentional, balancing short-term fixes with longer-term system design. - You can partner as an equal with revenue leaders, and communicate data-backed insights clearly to executive stakeholders. What Good Looks Like - You can answer “where are we vs. Sales and CS targets?” quickly using trusted data. - Executives rely on ELT-ready dashboards that communicate complex business simply. - Core metrics (NRR, CAC, LTV, ASP, time to close, close rates) are clearly defined with documented data sources. Salary & Benefits - Salary range: $140,000-$200,000 USD. - Please note that salary ranges are global, regardless of location, and we pay in local currency. - We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated. - This isn’t your typical work-from-home job—we are a fully-remote company with an open vacation policy.