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iCert Global logo
iCert Global

Instructor-led Live Online Training and E-Learning for Professional Certification Training to accelerate your career.

Senior Program Manager, Professional Services

Program ManagerProgram ManagerFull TimeRemoteSeniorTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

39 days ago

Salary

$150K - $210K / year

Seniority

Senior

Bachelor Degree15 yrs expEnglishERPOraclePMP

Job Description

Senior Program Manager, Professional Services

iCert Global

• Lead the end-to-end delivery of Icertis platform and Vera AI implementations for enterprise clients across industries and geographies. • Define program vision, success criteria, delivery models, and multi-phase roadmaps aligned to customer transformation objectives. • Oversee project planning, estimation, risk management, release management, and client acceptance for complex, multi-country deployments. • Manage program budgets, KPIs, and performance metrics ensuring profitability and customer satisfaction. • Act as the senior point of contact for client executives, sponsors, program and project managers (PMO, Legal, Procurement, IT, Finance, and Sales organizations). • Facilitate daily, weekly, steering committee meetings, executive reviews, and cross-functional discussions internally and with clients to align business goals with delivery execution. • Cultivate trusted relationships across customer leadership teams and Icertis internal stakeholders. • Champion adoption of Icertis Vera features and GenAI capabilities (e.g., contract analysis, clause suggestion, summarization, and workflow intelligence). • Guide customers in identifying realistic GenAI use cases and managing change across enterprise SaaS ecosystems. • Collaborate with Product and Engineering teams to provide structured field feedback and influence product evolution. • Partner closely with Solution Architects, Business Analysts, and Technical Configuration Teams across global delivery models (onsite and offshore). • Drive alignment across hybrid teams and ensure milestones, dependencies, and deliverables are met with transparency and accountability. • Mentor and coach Engagement Leads, Project Managers, and Business Analysts to strengthen program delivery excellence. • Create and maintain project, program dashboards, status reports, and executive summaries for senior internal and customer stakeholders. • Implement governance processes consistent with Professional Services best practices, enabling consistent delivery quality and risk mitigation. • Represent Icertis in strategic delivery forums, program audits, and post-implementation reviews.

Job Requirements

  • Bachelor’s degree in Business, Computer Science, Information Systems, or related discipline.
  • MBA, PMP, PgMP, or Agile certification preferred.
  • 15+ years of professional experience, including at least 6–8 years managing complex enterprise SaaS or technology transformation programs.
  • Proven success leading CLM, Procurement, or Quote-to-Cash (O2C/S2P) implementations integrating with major ERP or CRM platforms (SAP, Salesforce, Oracle, Dynamics).
  • Experience working with global teams and managing multi-million-dollar delivery programs across multiple clients or regions.
  • Familiarity with AI-powered SaaS solutions, including defining GenAI use cases and adoption plans within enterprise settings.
  • Strong understanding of contract lifecycle management processes and alignment across Legal, Procurement, and Commercial functions.
  • Advanced program management, governance, and enterprise stakeholder engagement capabilities.
  • Exceptional communication and executive presentation skills with ability to engage and influence C-level audiences.
  • Excellent business acumen, problem-solving skills, and decision-making under complex delivery conditions.
  • Proficiency with modern project tools and frameworks (Smartsheet, Jira, Power BI, MSA, Agile/Hybrid models).
  • Strong organizational and multitasking abilities, with demonstrated success handling multiple concurrent engagements.

Benefits

  • Robust medical (physical & mental vision and dental benefits
  • Employee assistance program (EAP)
  • Equity (RSUs) and shared ownership in the company
  • Generous 401K match
  • Flexible work environment
  • Paid maternity and paternity leave
  • Generous holiday and PTO program
  • CaaS (coaching as a service)
  • Annual personal development allowance
  • 7 Days for Humanity – 7 paid volunteer days annually
  • Global and regional DEIB steering committees, employee resource groups (ERGs)
  • Global DEIB training programs and guest speakers throughout the year

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