• Provide exceptional end-to-end support for issues related to account upgrades, provisioning, and the Provisioning Asset Group (PAG) • Apply advanced troubleshooting techniques and utilize AI-powered diagnostic tools to identify root causes and resolve escalated cases from incoming support channels • Own customer issues via engineering interface to resolve technical bugs and influence the product development roadmap • Utilize a broad technical toolkit including Salesforce, Jira, SQL, browser developer tools, and internal Docusign proprietary logging systems • Use AI-driven text analysis and log-parsing tools to identify high-impact opportunities for product improvement and customer experience enhancement • Promote Docusign products and services through consultative evaluation of customer needs and service requirements • Partner with cross-functional teams, including Product, Engineering, and Account Management, to ensure alignment on customer success plans • Meet and exceed Docusign Customer Support service level goals and KPIs • Develop and deliver technical training and documentation to support enablement for both internal teams and customers

UPMC Corporate Revenue Cycle is hiring a Coder I, Technical to join our Coding team! This position will be a work-from-home position working Monday through Friday during normal business hours. In this role, you will work on Same Day Surgery coding. As the Coder I, you will review the physician script, order or chief complaint as documented in a diagnostic report to determine the appropriate ICD10 and CPT coding. You will ensure diagnosis codes meet local medical necessity guidelines for ancillary tests that were ordered, requiring knowledge of billing and coding guidelines. You will respond to Cirius errors identified by the coder ID number on the daily report. Responsibilities: - Refer problem accounts to appropriate coding or management personnel for resolution. - Meet appropriate coding productivity and quality standards within the time frame established by management staff. - Adhere to internal department policies and procedures to ensure efficient work processes. Actively participate in monthly coding meetings and share ideas and suggestions for operational improvements. Maintain continuing education by attending seminars, reviewing updated CPT assistant guidelines and updated coding clinics. - Review coding for accuracy and completeness prior to submission to billing system utilizing CCI edits. Utilize standard coding guidelines and principles and coding clinics to assign the appropriate ICD-9-CM/ICD-10-CM, CPT and DSM IV codes for outpatient records to ensure accurate reimbursement. - Determine diagnoses that were treated, monitored and evaluated and procedures done during the episode of care are sequenced in order of their clinical significance to accurately assign the appropriate APC/ASC or payment tier under the Prospective Payment system or DSM IV methodology to guarantee accurate reimbursement on UPMC patients. - Utilize computer applications and resources essential to completing the coding process efficiently, such as hospital information systems, EHR information systems, encoders and electronic medical record repositories. If applicable, abstract required medical and demographic information from the medical record and enter the data into the appropriate information system to ensure accuracy of the database. - Complete work assignments in a timely manner and understand the workflow of the department including routing cases appropriately in the electronic systems. - Code by assigning and verifying the principle and secondary diagnoses (ICD-9-CM/ICD-10-CM) and procedures (CPT codes or DSM, IV if applicable) by thoroughly reviewing all documentation available at the time of coding. - Complete a non-coding time productivity sheet as required/applicable. - High School or GED equivalent. - Completed an AHIMA or AACP-certified Coding program or certificate, Bidwell Training School or equivalent program with a curriculum includes Anatomy and Physiology, Medical Terminology, ICD-9-CM/ICD 10 and CPT Coding Guidelines and Procedures. - Six months hospitals coding experience preferred. Licensure, Certifications, and Clearances: - Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran

• Provide prompt, professional, and accurate technical support to customers via multiple channels. • Diagnose and resolve software-related issues efficiently to minimize downtime. • Collaborate with cross-functional teams to escalate and resolve complex problems. • Document customer interactions and technical solutions clearly and thoroughly. • Continuously improve support processes and contribute to knowledge base development. • Respond to customer inquiries through phone, email, and chat with professionalism and empathy. • Troubleshoot and resolve software issues, guiding customers through step-by-step solutions. • Identify, document, and escalate bugs or product issues to the development team. • Maintain detailed records of support cases and resolutions in the ticketing system. • Assist in creating and updating technical documentation and user guides. • Participate in team meetings and training sessions to stay current with product updates. • Provide feedback to product and engineering teams to improve software functionality and user experience.

• As a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns. • Provide front line, first level, technical assistance for consumers. • Assist with product recommendations and sales inquiries. • Supporting Client specific high speed internet services delivering an exceptional customer experience. • Resolve technical problems, within a fast paced, customer facing environment. • Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting. • Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques. • Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration. • Demonstrate advanced product knowledge and have the ability to solve customer issues. • Resolve customer issues on the first call as frequently as possible. • Open and manage trouble ticket system for user issues, Data Network, OS issues. • Be patient, courteous and friendly with customers at all times. • Demonstrate a positive attitude. • Address and solve technical problems in a timely manner and complete all work assignments within expected time frames. • Adhere to all work schedule assignments. • Abide by and support management directives and adhere to all TP policies.