If you’re open to making an extra $2K-$5K per week… keep reading. We’re expanding and looking for motivated individuals to work from home helping families secure: - Life insurance - Living benefits - Retirement protection What you get:✔ Flexible schedule (PT or FT) ✔ Work from anywhere ✔ Daily mentorship + training ✔ Proven system (no cold calling required) Who this is for: - Self-starters - People who want more income - Those willing to learn and take action - No prior experience required. ​​​​​​​👉 Apply now to schedule a quick interview.

• Support ArcGIS Enterprise, ArcGIS Online, and ArcGIS Pro environments to ensure system functionality and performance. • Perform advanced spatial analysis to support mission and operational requirements. • Develop and maintain Python and SQL scripts for geospatial data automation and processing. • Manage and support geospatial datasets within SDE and enterprise data environments. • Produce maps, visualizations, and geospatial products for technical and non-technical stakeholders. • Conduct data validation, quality assurance, and troubleshooting of GIS applications and datasets. • Support elevated and administrative access functions within GIS systems as required. • Document workflows, processes, and technical procedures related to GIS operations. • Communicate technical concepts, findings, and outputs to diverse audiences. • Collaborate with cross-functional teams to support geospatial system improvements and data usability.

The Live Support Analyst (L1) serves as the first point of contact for customers seeking technical support. This role is responsible for providing timely, accurate, and empathetic responses to customer inquiries, performing initial technical and data-related investigation, and ensuring issues are clearly documented and escalated when appropriate.   This role blends customer-facing support excellence with foundational technical and data awareness, enabling the support organization to resolve more issues at L1 while improving the quality of escalations to downstream technical teams.   Responsibilities   - Customer Support & Communication   - Respond to incoming customer support requests in a timely and professional manner   - Serve as the primary customer-facing point of contact throughout L1 issue handling   - Communicate clearly, empathetically, and confidently with customers   - Ability to effectively understand and troubleshoot user concerns to triage support issues to L2 support or guide user to self help resources as needed   First-Line Investigation   - Perform initial troubleshooting and investigation of reported issues   - Verify expected system behavior against documented processes and product documentation   - Reproduce reported issues when possible to validate scope and impact   - Identify whether issues are likely user error, data-related, or system-related      Ticket Intake, Documentation & Hygiene   - Create and maintain clear, well-structured support tickets following defined playbooks and response templates   - Ensure tickets are documented with the following before triaging to L2:   - Problem statements   - Investigation steps taken   - Findings and observations   - Screenshots, examples, or supporting data   - Apply proper categorization, tagging, and prioritization to tickets   - Ensure tickets are ready for escalation with minimal back-and-forth      Escalation Support   - Escalate issues that exceed L1 scope based on defined criteria   - Provide complete and accurate context when escalating to Technical Services or other teams   - Partner with the Live Support Manager on escalation decisions when unsure   - Support escalated tickets by answering follow-up questions and gathering additional information as needed     Process & Knowledge Adherence   - Follow established Live Support workflows and escalation guidelines   - Leverage internal documentation, playbooks, and reference materials   - Identify gaps or inconsistencies in documentation and flag them to leadership   - Continuously improve understanding of product functionality and common issue patterns

• Act as the first point of contact for clients via phone, SMS, email, and chat • Troubleshoot POS-related issues in line with internal processes and guidelines • Maintain professional and clear communication while adhering to SLAs • Resolve Level 1 support issues and escalate complex cases to Level 2 or management • Log, prioritize, and manage tickets accurately in the system • Maximize first-call resolution to reduce repeat issues • Escalate critical issues and customer complaints promptly • Provide detailed shift handover notes to the incoming team • Document all incidents, resolutions, and pending issues clearly • Coordinate with Melbourne team and other internal teams for escalations • Provide basic guidance and training to customers when required • Identify and assist with sales orders for hardware/software needs • Collaborate effectively with team members across different time zones • Participate in training and professional development initiatives • Uphold company values and deliver a high standard of customer service