• Provide prompt, professional, and accurate technical support to customers via multiple channels. • Diagnose and resolve software-related issues efficiently to minimize downtime. • Collaborate with cross-functional teams to escalate and resolve complex problems. • Document customer interactions and technical solutions clearly and thoroughly. • Continuously improve support processes and contribute to knowledge base development. • Respond to customer inquiries through phone, email, and chat with professionalism and empathy. • Troubleshoot and resolve software issues, guiding customers through step-by-step solutions. • Identify, document, and escalate bugs or product issues to the development team. • Maintain detailed records of support cases and resolutions in the ticketing system. • Assist in creating and updating technical documentation and user guides. • Participate in team meetings and training sessions to stay current with product updates. • Provide feedback to product and engineering teams to improve software functionality and user experience.

• As a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns. • Provide front line, first level, technical assistance for consumers. • Assist with product recommendations and sales inquiries. • Supporting Client specific high speed internet services delivering an exceptional customer experience. • Resolve technical problems, within a fast paced, customer facing environment. • Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting. • Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques. • Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration. • Demonstrate advanced product knowledge and have the ability to solve customer issues. • Resolve customer issues on the first call as frequently as possible. • Open and manage trouble ticket system for user issues, Data Network, OS issues. • Be patient, courteous and friendly with customers at all times. • Demonstrate a positive attitude. • Address and solve technical problems in a timely manner and complete all work assignments within expected time frames. • Adhere to all work schedule assignments. • Abide by and support management directives and adhere to all TP policies.

If you’re open to making an extra $2K-$5K per week… keep reading. We’re expanding and looking for motivated individuals to work from home helping families secure: - Life insurance - Living benefits - Retirement protection What you get:✔ Flexible schedule (PT or FT) ✔ Work from anywhere ✔ Daily mentorship + training ✔ Proven system (no cold calling required) Who this is for: - Self-starters - People who want more income - Those willing to learn and take action - No prior experience required. ​​​​​​​👉 Apply now to schedule a quick interview.

• Support ArcGIS Enterprise, ArcGIS Online, and ArcGIS Pro environments to ensure system functionality and performance. • Perform advanced spatial analysis to support mission and operational requirements. • Develop and maintain Python and SQL scripts for geospatial data automation and processing. • Manage and support geospatial datasets within SDE and enterprise data environments. • Produce maps, visualizations, and geospatial products for technical and non-technical stakeholders. • Conduct data validation, quality assurance, and troubleshooting of GIS applications and datasets. • Support elevated and administrative access functions within GIS systems as required. • Document workflows, processes, and technical procedures related to GIS operations. • Communicate technical concepts, findings, and outputs to diverse audiences. • Collaborate with cross-functional teams to support geospatial system improvements and data usability.