• As a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns. • Provide front line, first level, technical assistance for consumers. • Assist with product recommendations and sales inquiries. • Supporting Client specific high speed internet services delivering an exceptional customer experience. • Resolve technical problems, within a fast paced, customer facing environment. • Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting. • Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques. • Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration. • Demonstrate advanced product knowledge and have the ability to solve customer issues. • Resolve customer issues on the first call as frequently as possible. • Open and manage trouble ticket system for user issues, Data Network, OS issues. • Be patient, courteous and friendly with customers at all times. • Demonstrate a positive attitude. • Address and solve technical problems in a timely manner and complete all work assignments within expected time frames. • Adhere to all work schedule assignments. • Abide by and support management directives and adhere to all TP policies.

If you’re open to making an extra $2K-$5K per week… keep reading. We’re expanding and looking for motivated individuals to work from home helping families secure: - Life insurance - Living benefits - Retirement protection What you get:✔ Flexible schedule (PT or FT) ✔ Work from anywhere ✔ Daily mentorship + training ✔ Proven system (no cold calling required) Who this is for: - Self-starters - People who want more income - Those willing to learn and take action - No prior experience required. ​​​​​​​👉 Apply now to schedule a quick interview.

• Support ArcGIS Enterprise, ArcGIS Online, and ArcGIS Pro environments to ensure system functionality and performance. • Perform advanced spatial analysis to support mission and operational requirements. • Develop and maintain Python and SQL scripts for geospatial data automation and processing. • Manage and support geospatial datasets within SDE and enterprise data environments. • Produce maps, visualizations, and geospatial products for technical and non-technical stakeholders. • Conduct data validation, quality assurance, and troubleshooting of GIS applications and datasets. • Support elevated and administrative access functions within GIS systems as required. • Document workflows, processes, and technical procedures related to GIS operations. • Communicate technical concepts, findings, and outputs to diverse audiences. • Collaborate with cross-functional teams to support geospatial system improvements and data usability.

The Live Support Analyst (L1) serves as the first point of contact for customers seeking technical support. This role is responsible for providing timely, accurate, and empathetic responses to customer inquiries, performing initial technical and data-related investigation, and ensuring issues are clearly documented and escalated when appropriate.   This role blends customer-facing support excellence with foundational technical and data awareness, enabling the support organization to resolve more issues at L1 while improving the quality of escalations to downstream technical teams.   Responsibilities   - Customer Support & Communication   - Respond to incoming customer support requests in a timely and professional manner   - Serve as the primary customer-facing point of contact throughout L1 issue handling   - Communicate clearly, empathetically, and confidently with customers   - Ability to effectively understand and troubleshoot user concerns to triage support issues to L2 support or guide user to self help resources as needed   First-Line Investigation   - Perform initial troubleshooting and investigation of reported issues   - Verify expected system behavior against documented processes and product documentation   - Reproduce reported issues when possible to validate scope and impact   - Identify whether issues are likely user error, data-related, or system-related      Ticket Intake, Documentation & Hygiene   - Create and maintain clear, well-structured support tickets following defined playbooks and response templates   - Ensure tickets are documented with the following before triaging to L2:   - Problem statements   - Investigation steps taken   - Findings and observations   - Screenshots, examples, or supporting data   - Apply proper categorization, tagging, and prioritization to tickets   - Ensure tickets are ready for escalation with minimal back-and-forth      Escalation Support   - Escalate issues that exceed L1 scope based on defined criteria   - Provide complete and accurate context when escalating to Technical Services or other teams   - Partner with the Live Support Manager on escalation decisions when unsure   - Support escalated tickets by answering follow-up questions and gathering additional information as needed     Process & Knowledge Adherence   - Follow established Live Support workflows and escalation guidelines   - Leverage internal documentation, playbooks, and reference materials   - Identify gaps or inconsistencies in documentation and flag them to leadership   - Continuously improve understanding of product functionality and common issue patterns